Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 108 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (108)

9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester The Spires Care Home
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Total of 108, showing 61-80
Review from A N (Respite Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyed my stay very much. The staff was extremely pleasant. Nothing was too much trouble.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for choosing The Spires for your respite stay to give you the opportunity to recover; I hope you settled well back home. Thank you for your lovely feedback; I hope the need to self isolate in your room did not spoil your experience to a great degree. Wishing you a speedy full recovery and hope to see you again.

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Review from Mark T (Son of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at The Spires are going above and beyond the call of duty during this very difficult time. My mother feels cared for and among friends. Despite not being able to receive visitors, she appears quite content - I would say happy - when I telephone. I cannot speak too highly of the care she is
receiving. My heartfelt thanks go to all concerned, from cleaners to nursing staff. You are stars!
Reply from Amy Doyle, General manager at Barchester The Spires Care Home

Thank you for taking the time to send in your review, the team will really appreciate your comments. It is so wonderful to hear that despite the challenges at the current moment in all care homes that your Mother feels cared for and happy. The feeling that we are one big family both the team members and our residents is genuine, thank you again.

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Review from Jackie H (Power of Attorney of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Godmother, mid-80s, moved up from London to Lichfield, at short notice, so we had to select a care home rather quickly. Barchester as an organisation arranged a meeting at a local home in London (when I was visiting for a flying visit), to speed the admission process, and from day one have been top
rate.
The Lichfield Spires is the best care home I have ever been in - the staff are friendly and the setting is beautiful. It really doesn't feel like a care home, more like a hotel complete with communal café and cake bar. Considering the massive change in my Godmother's life in recent months, she has been brilliant. She keeps telling me what a good job I did choosing The Spires. Respite care is available if you want to just try it out for your relative.
During recent weeks with the COVID-19 issues they have been brilliant, sending us updates, pictures, keeping us informed, arranging activities to keep the residents' minds active and positive, all within government guidelines.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

It must be so difficult choosing a care home for another person, it is a huge responsibility. Thank you for choosing The Spires for your God Mother, she has settled extremely well and has made many friends which is lovely to see, it is great to hear she feels you made the right choice for her. We are blown away by your wonderful comments and feel a little emotional with your reference to how we are managing the situation here since the COVID lockdown, thank you!

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Review from P N (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first visit the sound of laughter and joy was apparent throughout the home. Over the last few weeks, everyone has been incredibly supportive, not only to Mum but also to my sister and I. The circumstances most of us find ourselves in are not easy. However, knowing the care, attention, and involvement
of all at The Spires have meant we are confident and comforted that Mum is excellently looked after as much as is humanly possible. Thank you.
Reply from Amy Doyle, General manager at Barchester The Spires Care Home

Thank you, your review has made me proud and emotional, I will share your wonderful words with the whole team who will be thrilled. Your positive feedback reassures us that you experience when you visit what we feel every day, even the challenging days!

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Review from Y B (Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted from hospital mid Summer 2019 when I was unable to stand and weight 5 stone. Since then, with good care and food, I am able to walk and join in most of the activities available. We are a happy crowd and the staff has kept us entertained during this lockdown period when of course, we miss
our families and visitors. All the staff has helped us to use tablets etc to keep in touch with the outside world!
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

We are so delighted you chose The Spires as your home and to see you gain strength and improve in health so much makes our role so worthwhile. It is so rewarding to see you sitting with the other residents in the café and gardens. Thank you for taking the time to give this very lovely review; it is very much appreciated.

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Review from Margaret W (Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care consideration and helpfulness in every aspect.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

We are so pleased you have chosen to live with us, you have settled in and made friends so quickly it is lovely to see. Thank you for taking the time to write this review; it really is appreciated by the whole team.

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Review from Gillian W (Daughter of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with all aspects of care, accommodation food etc.
Staff also have worked very hard to organise activities; whilst maintaining social distancing.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

A huge thank you for your wonderful review. We appreciate your time in giving us feedback and thank you for noticing our efforts to maintain social distancing! We love having your Mother live with us, she is a delight to be around.

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Review from Carol R (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled into The Spires really well since moving in from her previous care home. We are both very impressed with the standard of accommodation and the level of care provided by all the staff. Everybody is very kind and genuinely cares for the residents and family members.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

It is lovely to read your feedback and it is such great news your Mum has settled so well with us. The team will be really happy to read your comments, thank you for taking the time to review us.

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Review from G D (Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is very comfortable and the staff are very helpful to your needs. I would have no problem in recommending this home to anyone.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

It is a pleasure to have you in our home. Thank you for your feedback, we really appreciate your time and for letting us know how you have settled at The Spires. We are planning more activities to suit our gentleman residents which we hope you will enjoy.

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Review from M G (Son of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We used the Spires to provide some professional care for my mother and as a way of assessing her overall condition. The facilities, staff and overall care provided were superb and my mother thrived in the environment provided by the staff. I would have no hesitation in recommending The Spires.
Reply from Amy Doyle, Acting General Manager at Barchester The Spires Care Home

We are so pleased the respite stay with us worked so well for your mother. Thank you for choosing The Spires and thank you for taking the time to give us this feedback. I will ensure our team are thanked for their commitment and your comments passed on to them. Your mother fitted in here so well and she is welcome to visit us anytime.

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Review from M B (Resident) assisted by family/friend published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed it. I was treated with dignity by the receptionist and others around me.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you for choosing The Spires and for your valued feedback, the whole team are involved in our residents care and dignity is such an important part of how we support our residents. we hope to see you soon for a visit.

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Review from P W (Daughter of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed with the care at The Spires. The staff are so lovely, friendly, patient and kind. Nothing is too much bother. The accommodation is very good, clean, light and spacious. We are sorry that she is leaving but expect to be back. We feel that Mum is very safe in this place and treated
with huge respect.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

It is so lovely to hear your positive feedback thank you, your comments will be passed on to all the team. We appreciate what a difficult time you have all been through and if your Mum does need to return to our care we look forward to seeing her, you and all her family and friends of which there are many.

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Review from A L (Wife of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came for one week's respite for the first time. This was very traumatic for both myself and my husband, but the staff took over and really put my mind at ease. They telephoned me to let me know that he had settled down. I phoned every day to check that he was ok and the staff were very patient
and reassured me that all was well. We will be using this service again.
Reply from Fran Sharp, General manager at Barchester The Spires Care Home

Thank you for choosing The Spires for the respite stay and for your feedback, we are so pleased you felt reassured about your husband's stay with us. You are both very welcome to visit us anytime.

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Review from G S (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first contact, we were made to feel welcome. Mum was nervous and frail post-operation but all the staff were very kind, caring, thoughtful and sensitive to her mood and needs. Food, care, facilities all excellent and a lovely room. Only criticism would be a shortage of staff sometimes (noticed
by mum) and lack of communication between staff and occasionally between carers and mum eg no notice of early lunch at the garden party, a problem with medication as not registered with local GP, Confusion about the length of stay amongst carers.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for choosing The Spires and for taking the time to give us your feedback which we absolutely take the time to digest and address any of the recommendations made. The garden party event was a lovely afternoon however after feedback regarding lunch we would not in the future alter our main meal times for our residents for any event.

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Review from B H (Respite Resident) assisted by family/friend published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room and facilities, service, food and care were excellent. The carers were extremely efficient without being overbearing. I was there for a few weeks' convalescences and was very happy. Staff and residents very friendly.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your comments, it was a pleasure for all our team to have you stay with us and you are most welcome to visit us anytime. I will pass on your feedback to all the team, it means a lot to them.

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Review from S M (Respite Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a week's respite care and could not have been better looked after. The staff were all very kind and made me feel very welcome.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

How very lovely of you to give us your feedback about your respite stay with us, thank you I will certainly pass on your comments to the whole team. You are always welcome to pop in and visit us, it was a pleasure to have you stay with us.

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Review from Patricia M (Resident) assisted by family/friend published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment of arrival, The Spires has exceeded all my expectations. The facility as a whole is beautifully designed, luxurious and comfortable, inspiring confidence immediately. As for the staff, I cannot praise them enough. Uniformly they are pleasant, caring and very professional, dedicated to
creating the very best care for all the residents.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

We are grateful for your feedback, the team will be delighted to hear you felt well cared for and enjoyed your stay. We hope you felt the benefit from the time you spent with us. You are most welcome to visit us anytime, we wish you a speedy full recovery very soon.

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Review from Carol F (Daughter of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went in on emergency respite.
We had already looked at the home. He was well looked after and enjoyed his time in the home.
He loved having a cooked breakfast, the company of others and enjoyed sitting with the mother and baby group. Staff seemed very nice but there was not many of them.
I
would put my father in here again.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for choosing our home, I am pleased you would place your father in our care in the future. We appreciate all feedback, the Mother and toddler group is enjoyed by many of our residents, I am glad your father settled well with us.

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Review from Frank P (Respite Resident) assisted by family/friend published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My three weeks stay was made very pleasant by the wonderful and caring staff, in a superb environment.
Nothing was ever too much trouble.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your lovely feedback, the whole team thoroughly enjoyed your company, you will always receive a warm welcome back for a visit or another respite stay if ever you need one.

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Review from Josephine P (Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following an operation, I arrived at Spires to a very warm and caring reception. All staff are 1st class with a full commitment to looking after everyone they are responsible for.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you for your amazing feedback, it was an absolute delight to have you both staying with us, the whole team missed you when you returned home. You are always welcome to visit us any time. We hope your recovery is still going well.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester The Spires Care Home is calculated as follows: ( (203 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 235 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.

Lisa

Lisa Fiddler

Job Title: Deputy Manager Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.

Polly

Polly Holmes

Job Title: Head Chef Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Angie

Angie Smith

Job Title: Activities Co-ordinator Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

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