Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 108 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (108)

9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 108 reviews.

Overall Experience
  • 98
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Date Published
  • 108
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  • 20
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Reviewer Connection to Barchester The Spires Care Home
  • 46
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  • 3
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  • 2
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  • 1
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Total of 108, showing 101-108
Review from Laura H (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through the door we were made more than welcome by the receptionist.
We were then shown around the building and it was like walking around a 5-star hotel.
The manager came to visit our home to see my mum and her care, compassion and understanding was wonderful.
Mum spent
12 days respite in The Spires whilst we were on holiday and I can honestly say from friends who visited her they all gave glowing reports regarding the staff. I cannot praise the staff more highly - very professional.
I certainly would recommend The Spires to anyone - wonderful.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for choosing our home and for your very lovely feedback we are so pleased you were happy with the home and stay here. The team are proud here of the care, warmth and friendliness we extend to all residents and visitors and I am so pleased you experienced this in your visit to us.

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Review from J N (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for post-op care following spinal surgery.
I needed personal care help, rest, good food and most importantly - high-level cleanliness.
All my needs were met and exceeded due to top class care in a dignified manner.
Would not hesitate to recommend The Spires Care Home.
Grateful thanks to all.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you for choosing The Spires for your postoperative recovery, it was a delight to have you here. You will be missed by our residents and the team. We are so pleased your recovery went so well and you benefitted from the stay, you are welcome to come and visit us any time.

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Review from J D (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, moved to The Spires from another care home. The difference in her is amazing. She's now happy; singing, dancing, eating well and generally interacting with staff and other residents. I feel I have my mum 'back'.


I can't thank everyone at The Spires enough for making a difficult

situation so much more manageable. The care and attention is second to none and the environment is fantastic. I would highly recommend.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your wonderful feedback we are so pleased your Mum is settling in so well and enjoying life with us, I am sure she will have many more days filled with singing and dancing. I will pass on to the team your comments thank you for taking the time to review our home.

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Review from Yolanda M (Respite Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed my two-week break at The Spires, the accommodation was first class, as was the food. The staff were all friendly, nothing was too much trouble and every effort was made to involve everyone with what was going on.
I had lots of family visit and they were all made very welcome.
I
will be returning.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

We are so pleased you enjoyed your stay, it is lovely news that you have booked a further respite stay with us we look forward to welcoming you back.

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Review from Julie W (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I had to make the hardest decision we have ever had to make about placing in mum into care. This heart-wrenching decision was made easier due to the sensitive and highly trained staff. The home is beautiful it does not feel like a care home more like a 5-star hotel.
The whole process
from our first visit without mum to the day she moved in. This is a happy home not only because of the excellent highly trained staff making living there a fabulous environment but how it is presented. There are plenty of activities to occupy mum and keep her happy which was very important to us as mum needs stimulation and company to reassure her, particularly during those periods when family are not visiting. Staff are dedicated, highly trained and clearly love their jobs. I would recommend a visit here if anyone is contemplating care home living.
Thank you to all the staff that have helped not only mum but us as a family to do one of the hardest things we have ever had to do.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you for your very positive review we will pass your feedback to the team I know it will be appreciated that their hard work has been recognised. We have loved welcoming your Mum to our home she has brought with her humour and warmth, we are really pleased she has settled so well.

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Review from Tiffeny H (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We refer to The Spires as Dad's hotel. The people that work there, the decor, the facilities, the grounds, the cleanliness and the service has been nothing less than 5*. As a family, our minds are at rest knowing Dad is being well looked after in a beautiful environment, with 5* treatment. Thank you,
Barchester for making this possible!
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your wonderful feedback we will pass your comments on to the whole team who make this happen. We are so pleased you have peace of mind knowing your Dad is safe, happy and well cared for.

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Review from Beau H (Son of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
To put Dad into a home was an extremely hard decision to make. However, the warm and genuine care staff have made the transition easy for both Dad and the family. Dad seems extremely happy at The Spires Care Home which speaks for its self and is the best review I can give.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you Beau for your very kind review. I shall pass on your comments to our staff. We are very happy to have your father staying at The Spires with us.

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Review from Diana M (Daughter of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a Care home is one of the hardest and most traumatic decisions to make. My Mum (95) has been in residence at The Spires for a week so it's still very early days. That said, however, I have nothing but praise for the staff (no matter what their role). They are caring and attentive. Mum
will often say how kind everyone is. They are quick to provide company if someone is on their own.
Food and drinks are of a very high standard and visitors are able to enjoy complimentary refreshments from the cafe area.
Our family are made most welcome - including dogs and babies! Little details have been considered such as net laundry bags & tiny tags in clothing - not a marker pen or name-tape in sight!
We are looking forward to being able to spend time with Mum doing normal things that families do, now that the burden and worry of being solely responsible for an elderly frail person has gone.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you so much for your positive feedback, it has been a pleasure to welcome your Mum and her lovely family in to our home. We are learning more about her amazing life as we get to know her a little more each day.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester The Spires Care Home is calculated as follows: ( (203 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 235 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.

Lisa

Lisa Fiddler

Job Title: Deputy Manager Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.

Polly

Polly Holmes

Job Title: Head Chef Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Angie

Angie Smith

Job Title: Activities Co-ordinator Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

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