Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.6 111 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided by Barchester The Spires Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1724

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Contact Barchester The Spires Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester The Spires Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (111)

9.6

Barchester The Spires Care Home has a Review Score of 9.6 (9.563) out of 10, based on 16 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 111 reviews.

Overall Experience
  • 99
  • 10
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Date Published
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Reviewer Connection to Barchester The Spires Care Home
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  • 5
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Total of 111, showing 101-111
Review from Andrew P (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class stay for just over two weeks. Perfect conditions, warm and very friendly staff, nothing was ever wanted, everything was to hand
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeWe so appreciate your time in giving us feedback from your father's stay with us. Thank you for the wonderful comments I will pass these to our whole team. Your father settled in so well from day one, he is welcome back to visit us any time.
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Review from J T (Cousin of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A two-week stay at The Spires has been an excellent way for my cousin to give serious consideration to her future care needs. I am pleased she accepted this opportunity to experience 24-hour support.


She is not yet ready to surrender her independence but has appreciated the benefits. The location

is very good, easily accessible too.
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeThank you for your review and feedback, it is reassuring for her to know that if and when your cousin requires care and support in the future, she would be happy to return to The Spires for a respite or longer term stay.
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Review from Laraine S (Daughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to The Spires initially for respite following a rather nasty water infection. She has Dementia and lived alone in Pelsall. Whilst in hospital, the Dementia was diagnosed and then everything fell into place. For her safety and well being my sister and I decided that The Spires was the place
for her. She loves talking to people, singing and dancing. The Spires Care Home is brilliant. Mum refers to it as her Hotel. The decor is splendid the facilities are amazing especially the spa bath. She can often be heard singing in the bath!!! Mum loves the spa bath with coloured lights and bubbles. The staff are wonderful so caring and friendly. Nothing is too much for them. Mum thankfully has loads of visitors and everyone loves to go and see her especially with the bistro area they've got. Lovely drinks and homemade cakes and coffee - just help your self!!! I've been to a number of care homes before choosing The Spires and without a doubt, this is the Ritz of care homes.
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeThank you so much for your amazing review, it is a pleasure to care for your Mum she is a very wonderful addition to our family. I will certainly pass your comments back to our team who work so hard, they will really appreciate your kind words thank you again.
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Review from Laura H (Daughter of Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked through the door we were made more than welcome by the receptionist.
We were then shown around the building and it was like walking around a 5-star hotel.
The manager came to visit our home to see my mum and her care, compassion and understanding was wonderful.
Mum spent
12 days respite in The Spires whilst we were on holiday and I can honestly say from friends who visited her they all gave glowing reports regarding the staff. I cannot praise the staff more highly - very professional.
I certainly would recommend The Spires to anyone - wonderful.
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeThank you for choosing our home and for your very lovely feedback we are so pleased you were happy with the home and stay here. The team are proud here of the care, warmth and friendliness we extend to all residents and visitors and I am so pleased you experienced this in your visit to us.
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Review from J N (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for post-op care following spinal surgery.
I needed personal care help, rest, good food and most importantly - high-level cleanliness.
All my needs were met and exceeded due to top class care in a dignified manner.
Would not hesitate to recommend The Spires Care Home.
Grateful thanks to all.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care HomeThank you for choosing The Spires for your postoperative recovery, it was a delight to have you here. You will be missed by our residents and the team. We are so pleased your recovery went so well and you benefitted from the stay, you are welcome to come and visit us any time.
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Review from J D (Daughter of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum, who has dementia, moved to The Spires from another care home. The difference in her is amazing. She's now happy; singing, dancing, eating well and generally interacting with staff and other residents. I feel I have my mum 'back'.


I can't thank everyone at The Spires enough for making a difficult

situation so much more manageable. The care and attention is second to none and the environment is fantastic. I would highly recommend.
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeThank you for your wonderful feedback we are so pleased your Mum is settling in so well and enjoying life with us, I am sure she will have many more days filled with singing and dancing. I will pass on to the team your comments thank you for taking the time to review our home.
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Review from Yolanda M (Respite Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I thoroughly enjoyed my two-week break at The Spires, the accommodation was first class, as was the food. The staff were all friendly, nothing was too much trouble and every effort was made to involve everyone with what was going on.
I had lots of family visit and they were all made very welcome.
I
will be returning.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care HomeWe are so pleased you enjoyed your stay, it is lovely news that you have booked a further respite stay with us we look forward to welcoming you back.
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Review from Julie W (Daughter of Resident) published on 12 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I had to make the hardest decision we have ever had to make about placing in mum into care. This heart-wrenching decision was made easier due to the sensitive and highly trained staff. The home is beautiful it does not feel like a care home more like a 5-star hotel.
The whole process
from our first visit without mum to the day she moved in. This is a happy home not only because of the excellent highly trained staff making living there a fabulous environment but how it is presented. There are plenty of activities to occupy mum and keep her happy which was very important to us as mum needs stimulation and company to reassure her, particularly during those periods when family are not visiting. Staff are dedicated, highly trained and clearly love their jobs. I would recommend a visit here if anyone is contemplating care home living.
Thank you to all the staff that have helped not only mum but us as a family to do one of the hardest things we have ever had to do.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care HomeThank you for your very positive review we will pass your feedback to the team I know it will be appreciated that their hard work has been recognised. We have loved welcoming your Mum to our home she has brought with her humour and warmth, we are really pleased she has settled so well.
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Review from Tiffeny H (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We refer to The Spires as Dad's hotel. The people that work there, the decor, the facilities, the grounds, the cleanliness and the service has been nothing less than 5*. As a family, our minds are at rest knowing Dad is being well looked after in a beautiful environment, with 5* treatment. Thank you,
Barchester for making this possible!
Reply from Fran Sharp, General Manager at Barchester The Spires Care HomeThank you for your wonderful feedback we will pass your comments on to the whole team who make this happen. We are so pleased you have peace of mind knowing your Dad is safe, happy and well cared for.
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Review from Beau H (Son of Resident) published on 30 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
To put Dad into a home was an extremely hard decision to make. However, the warm and genuine care staff have made the transition easy for both Dad and the family. Dad seems extremely happy at The Spires Care Home which speaks for its self and is the best review I can give.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care HomeThank you Beau for your very kind review. I shall pass on your comments to our staff. We are very happy to have your father staying at The Spires with us.
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Review from Diana M (Daughter of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a Care home is one of the hardest and most traumatic decisions to make. My Mum (95) has been in residence at The Spires for a week so it's still very early days. That said, however, I have nothing but praise for the staff (no matter what their role). They are caring and attentive. Mum
will often say how kind everyone is. They are quick to provide company if someone is on their own.
Food and drinks are of a very high standard and visitors are able to enjoy complimentary refreshments from the cafe area.
Our family are made most welcome - including dogs and babies! Little details have been considered such as net laundry bags & tiny tags in clothing - not a marker pen or name-tape in sight!
We are looking forward to being able to spend time with Mum doing normal things that families do, now that the burden and worry of being solely responsible for an elderly frail person has gone.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care HomeThank you so much for your positive feedback, it has been a pleasure to welcome your Mum and her lovely family in to our home. We are learning more about her amazing life as we get to know her a little more each day.
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Current Review Score: 9.6 (9.563)

Overview of Review Score

The Review Score of 9.6 (9.563) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Barchester The Spires Care Home is calculated as follows: ( (150 Excellents x 5) + (19 Goods x 4) + (12 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 186 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (6)

Eva

Eva Dominguez

Job Title: General Manager Joined: 2024

Hello, my name is Eva, and I am the General Manager here at The Spires Care Home.


I joined Barchester in June 2025 but bring over 20 years of experience working in the healthcare sector. I started my career as a Registered General Nurse in 2000, when I moved to England from my home country of Spain, and have run many homes as a Registered General Manager, leading successful teams and creating thriving communities for residents, staff, families and the wider public.


I believe that outstanding care starts with amazing people, and I am passionate about creating a supportive and vibrant community where both staff and residents feel safe, valued and can flourish. I am also an advocate for mental health awareness, well-being, and encouraging positive psychology. I want our residents to feel that life just begins when they join our care home, where we offer quality care, nutritious food, and enriching activities in beautiful, homely environments.


Outside of work, I focus on staying active, whether this be walking, hiking, dancing or going to the gym. I am a fan of good food. I am very lucky that my Husband is an amazing cook, so I look forward to coming home to his delicious homemade cuisine.

Beverley

Beverley Cole

Job Title: Deputy Manager

Hello, my name is Beverley, and I am the Deputy Manager. I have worked here at The Spires since we opened! Before coming to The Spires, I worked in a variety of elderly care settings. I am passionate about providing excellent care for our residents and love to spend time getting to know them and supporting them to live active and independent lives!”

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

Roxana

Roxana Baesu

Job Title: Home Administrator

Hi, my name is Roxana, and I am the Home Administrator. I’m always here to help and support our wonderful residents and their families—whether that’s answering questions, sorting out the day-to-day details, or just being a friendly face around the home.


I love what I do and take pride in helping create a warm, welcoming environment for everyone.

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