Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 108 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (108)

9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 108 reviews.

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Reviewer Connection to Barchester The Spires Care Home
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Total of 108, showing 81-100
Review from A C (Husband of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all round. Staff very helpful and genuinely caring. My wife celebrated her 90th birthday with you and the arrangements were first class.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

What really lovely feedback thank you, I will definitely pass your comments on to the team. We hope all is going well for you both and please pop in to see us any day you will always receive a warm welcome.

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Review from J S (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at The Spires were brilliant. They were very helpful in settling my mum in for her stay and always called me back if I had any concerns. After mum being quite apprehensive about staying she came out saying that everyone was very friendly and the food was great. A huge relief as it's never
easy leaving your mum somewhere different. Will definitely use again.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for giving us your feedback on your Mum's stay with us, she is always welcome to come back to us. I am so pleased you felt relaxed and at ease knowing she was settled, happy and enjoyed her meals. I will pass on your comments to the care and dining team.

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Review from P B (Respite Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 10 days in The Spires in respite care. All the staff were extremely helpful, respectful, empathetic and very hard working. Nothing was too much for them, they always had a smile. You have a brilliant team in The Spires Care Home. The only area of improvement is that a greater ration between
staff and patients could help further. The furnishings and environment are lovely I would definitely recommend The Spires Care Home.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for choosing The Spires for your respite stay. Also, thank you for your feedback and review, we appreciate the positive comments and will communicate them to the whole team. We also note your suggestions and will consider these for the future. You are welcome to visit us at any time.

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Review from Margaret H (Respite Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found all the carers and staff very helpful and considerate and had a pleasant stay for a month or two and will go back there again if necessary.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your review. You are always welcome to return to The Spires. The staff often talk about you and enquire if we have heard from you. We hope you are getting along well on your return home but please do not hesitate to visit when needed.

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Review from V W (Wife of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time my husband had gone for respite so I could have a break.
He settled very well and although he cannot tell me many details as he has dementia, he had obviously been well cared for and happy.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

We appreciate entrusting care for your husband with others is a difficult step to take and we are so happy that you were happy with his care and you were able to have a break yourself without worrying. We look forward to welcoming your husband again later this year. Thank you for giving us feedback, we really do appreciate it.

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Review from Barry M (Son-in-law of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited mother in Law today. I never cease to be impressed by the home (it really is home from home). I have visited many care homes in my work and this home is amongst the best. Clean, friendly and a lovely atmosphere. Thank you for making Mother in Law's stay here pleasant and comfortable.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

What wonderful feedback, thank you for taking the time to write this review, it's great to hear you feel positive about our home and enjoy your visits.

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Review from Rosemary P (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience from start to finish of the process of admitting my mother into the care home has been smooth and professional.
All the staff in the home are friendly and attentive.
My mother loves it there.
Reply from Fran Sharp, General manager at Barchester The Spires Care Home

Thank you for your feedback it is really appreciated. We are so pleased your Mother has chosen our home and that she has settled in so well from the very first day which is lovely.

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Review from B T (Sister of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention shown by all the staff on my sister's admittance was second to none. This has continued since she has been in their care.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

We are so pleased to see the change in your sister and to see her content and making friends is quite special. We appreciate this decision has not been an easy one for you. Thank you for your very lovely feedback it is very much appreciated by all the team.

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Review from Amanda H (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been resident in The Spires for several months and I can't praise it highly enough. The staff are caring and compassionate and take the time to get to know the residents and their families. My parents have very different needs but the ethos and facilities at The Spires has enabled
them to stay together. They are safe, cared for and extremely well nourished. I can relax and be a daughter again.
Reply from Carrie Jahn, Home Services Advisor at Barchester The Spires Care Home

Thank you for your feedback it is so rewarding to be able to support your parents staying together, both they, you and all your family have quickly become part of our home. Thank you also for supporting our family events and for passing on your thanks to the team as you often do, it is very much appreciated by us all.

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Review from Helena R (Friend of Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good friend of mine is currently a resident at The Spires. From the very first day she arrived, she has been treated with a great deal of care and empathy.
Every member of staff I have had contact with has been professional and caring.
I would definitely recommend The Spires, it's a lovely
place and I hope that if ever I needed this level of care, I would be in such a place.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

What wonderful feedback thank you for taking the time to send this. I will pass your comments on to the team, I know they will really appreciate your review. Your friend has settled so well and it is lovely to see her making friends now.

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Review from C C (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled very well at Barchester The Spires. We were very uncertain about whether the next stage of care should be permanent but feel greatly reassured by the care mum has experienced in the last few months staff are all lovely and show great empathy with residents. Mum has made new friends and
is very well looked after 24/7. We are able to enjoy her company again and it is lovely to see her happy and content.
Reply from Fran Sharp, General manager at Barchester The Spires Care Home

Thank you for your delightful feedback, it has been a pleasure to have your Mum here in our home, she is a gentle lovely lady who is kind and caring to all residents and our team. We look forward to seeing you at our family events this year.

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Review from Judith K (Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very friendly and helpful. The room is clean and well maintained. Food is excellent and to be able to eat in your room, if needed, is comforting. Activities sound excellent but I have not had time to be involved.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your super feedback, the team will be so pleased to hear your comments. It has been lovely to have you stay with us and all the team will miss you when you return home, we wish you well and you are very welcome back any time to visit us.

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Review from Roger B (Son of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for a weeks respite and had a lovely time. We have already booked again! The home is in a nice setting with modern facilities. The rooms and communal areas have a comfy, homely feel to them and my mother settled in straight away. The staff were kind and patient.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

It is wonderful to hear you are happy with your Mother's stay at the spires, I appreciate your time in sending your feedback. We are so pleased you have chosen us for future respite stays too, we look forward to welcoming your Mum back soon.

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Review from Christine K (Daughter of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum who has Alzheimer's disease stayed for one week to see what benefits The Spires could offer her. The care and support given throughout the week were outstanding and we are now considering a permanent placement. All staff were caring and professional and made my Mom feel happy and contented throughout
her stay. Food and activities were excellent and I was made to feel very welcome every time I visited. Thank you.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

I am so pleased you were happy with the care your mother received and we look forward to her returning in the future to stay with us again. Thank you for taking the time to give us this lovely feedback.

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Review from Kimberley M (Daughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum couldn't be in better hands, she is safe and has amazing three-course meals she has a lovely social circle. The staff are attentive, patient and nothing is too much trouble. I don't have to worry as I know my mum is in the safest of hands. It's like a big family. I can't thank The Spires enough
for all they do, they really and truly are amazing. Thank you.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your very kind words, we aim for all residents and their visitors to feel like one big family and to hear that you can sense this is super news. Having your Mum be part of our family has brought many fun moments and lots of laughter.

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Review from D S (Son of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father, husband and brother is grateful for all your kindness and support over the past month at a time when the family needed support.
Reply from fran sharp, General Manager at Barchester The Spires Care Home

Thank you for your kind words, we are glad we were able to support you all at this time. Your father is always welcome at our home he is a wonderful character.

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Review from Nicola O (Daughter of Resident) published on 27 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to The Spires for respite care for two weeks. I visited at various times and the residents were always content and very well cared for. The staff showed genuine dedication and always welcoming and kind. Nothing was too much trouble. The calm and peaceful atmosphere was reassuring and
enabled me to leave my mother in their care without worry. When I went to fetch my mother home, she had blossomed and was so alert and content that I extended her stay. Being able to book respite care up to a year in advance is wonderful. Also knowing that my mother will enjoy herself and receive high-quality care, wonderful food, all provided in homely, comfortable surroundings is worth more than any amount of money can buy. The Spires is a perfect example of what a care home should be like and I would have no hesitation to recommend it. I hope this review helps anyone considering respite/permanent care and reassures them that there is nothing to worry about at The Spires. Thank you.
Reply from fran sharp, General Manager at Barchester The Spires Care Home

What wonderful feedback, thank you. We are so pleased that you feel content in entrusting your Mum to our care which, as a family member, we appreciate is a difficult step to take. We ask our team to care for our residents as if they were their own family members with respect and compassion and I am so very happy that you feel this is how your Mum was cared for here.

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Review from Andrew P (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class stay for just over two weeks. Perfect conditions, warm and very friendly staff, nothing was ever wanted, everything was to hand
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

We so appreciate your time in giving us feedback from your father's stay with us. Thank you for the wonderful comments I will pass these to our whole team. Your father settled in so well from day one, he is welcome back to visit us any time.

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Review from J T (Cousin of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A two-week stay at The Spires has been an excellent way for my cousin to give serious consideration to her future care needs. I am pleased she accepted this opportunity to experience 24-hour support.


She is not yet ready to surrender her independence but has appreciated the benefits. The location

is very good, easily accessible too.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you for your review and feedback, it is reassuring for her to know that if and when your cousin requires care and support in the future, she would be happy to return to The Spires for a respite or longer term stay.

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Review from Laraine S (Daughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to The Spires initially for respite following a rather nasty water infection. She has Dementia and lived alone in Pelsall. Whilst in hospital, the Dementia was diagnosed and then everything fell into place. For her safety and well being my sister and I decided that The Spires was the place
for her. She loves talking to people, singing and dancing. The Spires Care Home is brilliant. Mum refers to it as her Hotel. The decor is splendid the facilities are amazing especially the spa bath. She can often be heard singing in the bath!!! Mum loves the spa bath with coloured lights and bubbles. The staff are wonderful so caring and friendly. Nothing is too much for them. Mum thankfully has loads of visitors and everyone loves to go and see her especially with the bistro area they've got. Lovely drinks and homemade cakes and coffee - just help your self!!! I've been to a number of care homes before choosing The Spires and without a doubt, this is the Ritz of care homes.
Reply from Fran Sharp, General Manager at Barchester The Spires Care Home

Thank you so much for your amazing review, it is a pleasure to care for your Mum she is a very wonderful addition to our family. I will certainly pass your comments back to our team who work so hard, they will really appreciate your kind words thank you again.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester The Spires Care Home is calculated as follows: ( (203 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 235 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.

Lisa

Lisa Fiddler

Job Title: Deputy Manager Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.

Polly

Polly Holmes

Job Title: Head Chef Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Angie

Angie Smith

Job Title: Activities Co-ordinator Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

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