Barchester The Spires Care Home

Staff at The Spires are going above and beyond the call of duty during this very difficult time. My mother feels cared for and among friends. Despite not being able to receive visitors, she appears quite content - I would say happy - when I telephone. I cannot speak too highly of the care she is receiving. My heartfelt thanks go to all concerned, from cleaners to nursing staff. You are stars!

During recent weeks with the COVID-19 issues they have been brilliant, sending us updates, pictures, keeping us informed, arranging activities to keep the residents' minds active and positive, all within government guidelines.

From our first visit the sound of laughter and joy was apparent throughout the home. Over the last few weeks, everyone has been incredibly supportive, not only to Mum but also to my sister and I. The circumstances most of us find ourselves in are not easy. However, knowing the care, attention, and involvement of all at The Spires have meant we are confident and comforted that Mum is excellently looked after as much as is humanly possible. Thank you.

I was admitted from hospital mid Summer 2019 when I was unable to stand and weight 5 stone. Since then, with good care and food, I am able to walk and join in most of the activities available. We are a happy crowd and the staff has kept us entertained during this lockdown period when of course, we miss our families and visitors. All the staff has helped us to use tablets etc to keep in touch with the outside world!

Excellent care consideration and helpfulness in every aspect.

Staff also have worked very hard to organise activities; whilst maintaining social distancing.

Mum has settled into The Spires really well since moving in from her previous care home. We are both very impressed with the standard of accommodation and the level of care provided by all the staff. Everybody is very kind and genuinely cares for the residents and family members.

This home is very comfortable and the staff are very helpful to your needs. I would have no problem in recommending this home to anyone.

We used the Spires to provide some professional care for my mother and as a way of assessing her overall condition. The facilities, staff and overall care provided were superb and my mother thrived in the environment provided by the staff. I would have no hesitation in recommending The Spires.

I have enjoyed it. I was treated with dignity by the receptionist and others around me.

We have been so impressed with the care at The Spires. The staff are so lovely, friendly, patient and kind. Nothing is too much bother. The accommodation is very good, clean, light and spacious. We are sorry that she is leaving but expect to be back. We feel that Mum is very safe in this place and treated with huge respect.

My husband came for one week's respite for the first time. This was very traumatic for both myself and my husband, but the staff took over and really put my mind at ease. They telephoned me to let me know that he had settled down. I phoned every day to check that he was ok and the staff were very patient and reassured me that all was well. We will be using this service again.

From first contact, we were made to feel welcome. Mum was nervous and frail post-operation but all the staff were very kind, caring, thoughtful and sensitive to her mood and needs. Food, care, facilities all excellent and a lovely room. Only criticism would be a shortage of staff sometimes (noticed by mum) and lack of communication between staff and occasionally between carers and mum eg no notice of early lunch at the garden party, a problem with medication as not registered with local GP, Confusion about the length of stay amongst carers.

The room and facilities, service, food and care were excellent. The carers were extremely efficient without being overbearing. I was there for a few weeks' convalescences and was very happy. Staff and residents very friendly.

I had a week's respite care and could not have been better looked after. The staff were all very kind and made me feel very welcome.

From the moment of arrival, The Spires has exceeded all my expectations. The facility as a whole is beautifully designed, luxurious and comfortable, inspiring confidence immediately. As for the staff, I cannot praise them enough. Uniformly they are pleasant, caring and very professional, dedicated to creating the very best care for all the residents.

I would put my father in here again.

Nothing was ever too much trouble.

Following an operation, I arrived at Spires to a very warm and caring reception. All staff are 1st class with a full commitment to looking after everyone they are responsible for.

Excellent all round. Staff very helpful and genuinely caring. My wife celebrated her 90th birthday with you and the arrangements were first class.