Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.8 108 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (108)

9.8

Barchester The Spires Care Home has a Review Score of 9.8 (9.804) out of 10, based on 20 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester The Spires Care Home
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Total of 108, showing 41-60
Review from Garry C (Power of Attorney of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently had dealings with The Spires at Lichfield. The lady I act with Power of Attorney for, needed much more care than she could get in her own home. After an inspection visit to this home, and after hearing other good verbal comments, we quickly decided to take advantage of the trial (respite)
offer. She almost immediately decided that this was the place for her. All further arrangements have been facilitated very easily with help from the very approachable management team. I have had many questions and need for guidance, which have all been dealt with in a friendly and efficient manner. Thank you to the staff. After my visit yesterday with her, she was over a month into her stay, she confirmed that to move here was a decision she wished she had made earlier and had glowing reports of all staff members. I know that being there will be excellent for her and make my role much easier.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We are so pleased that we have been able to help and that she has settled so well. It is always a pleasure to see people flourishing with us, and we are so pleased that this move has been so positive.

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Review from A A (Respite Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Sadly given I had decided after my hip replacement to stay for respite I was impressed by my double room and the rest of the decor of the building, however, my first initial reception by the staff was not so friendly. However, I am sad to say the food from day one to leaving was applying always cold!
My bed was made only twice in a week and never changed. Never Again!
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

We are so sad to hear your feedback regarding your stay with us. We always endeavour to deliver exceptional service and care for all residents including residents who come to us for respite care. We usually receive such positive feedback about our meals and housekeeping but I can reassure you that we will look into your comments and rectify any areas of our service that fall short of our standards. We always take all residents' feedback seriously, if you had raised any of these concerns during your stay I am confident we could have resolved any issues you had swiftly. I wish you well with your recovery and once again we are sorry you did not enjoy your time with us.

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Review from Lesley W (Daughter of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum was a resident at the Spires Care Home for the last three years. The Home provided the best quality of life that we could have hoped for. Mum laughed, danced, sang and made numerous friends, she may not have remembered names but she enjoyed the company of her extended family and felt safe.
Mum
was a troubled soul at times but the staff became familiar with the extent of her dementia and responded lovingly and appropriately to her needs even with cups of tea at midnight.
The whole staff made us feel welcome and involved indeed a part of the Spires family.
We will forever appreciate their role in mum’s last few years.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. Each of our residents and their families are all part of the Spires family and we have loved working with you and your mum over the last 3 years.

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Review from Neil B (Son of Resident) published on 28 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was a resident at The Spires for 5-months and my father for 20-months ending in September 2021. They had a range of needs in addition to their slowing down that came with age. They were made very welcome from day one and made to feel like part of a big family. Their needs were met with good professionalism,
but above and beyond this was the friendly and kind-hearted nature of the staff. As their health deteriorated, every effort was made to meet their needs, and without the care and understanding of the staff, I do not know how we could have managed these last few months. It was clear that the staff really took the residents to heart. Sadly, due to the needs of other family and friends, we have experienced a number of Care homes in recent years, and I can honestly say this is the best home we have experienced. Thank you.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. We are so proud of our staff, and it has been a privilege to work with both of your parents. We really do appreciate all the time we get to spend with families and their loved ones.

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Review from Liz B (Wife of Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent a week in Respite. The care was excellent as usual this being his fifth visit over the last few years. We are so grateful to all the staff for making him feel so welcome and content. The room was absolutely perfect somewhere he could relax and enjoy the views from the patio doors. Even
sitting out when the weather allowed. We already have another stay booked for next year.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. We are so pleased that your husband enjoyed his stay and we look forward to welcoming him back soon!

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Review from Nigel T (Son of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at the Spires are helpful caring and considerate and together with the facilities available made my mom's respite break very enjoyable for her and gave my sister and me the peace of mind, that she was safe and being looked after. Good and safe systems of working for COVID. Would recommend it to
anyone.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your review. It is always lovely to hear that people have enjoyed their respite breaks with us. It was a pleasure to have your mom with us and I hope we will be welcoming her back soon.

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Review from Mike J (Brother of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t praise the staff at Barchester The Spires Care Home enough for the care, empathy and support they gave to my sister whilst she was in their care. My sister’s behaviours were at time difficult due to her dementia but the team were always calm, patient, understanding and treated her with dignity.
The manager and the team kept us updated of any changes and supported her move when her respite ended. I would have no hesitation recommending The Spires to anyone for care and the home and gardens are also of an excellent standard.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review of your sister's time here at The Spires. It has been a pleasure to care for her and to support you and your family through this move.

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Review from Joan H (Respite Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only came for three weeks respite. The care staff are friendly and caring. Nothing is too much trouble. The rooms are a good size, and the decor all around is lovely. My room overlooked the garden and was in full bloom, squirrels and rabbits running around first thins, a lovely setting. I can't fault
the home and staff. Will recommend it to people looking for a care home.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. It was a pleasure to have you with us, we are very proud of what we offer here at The Spires and I am so pleased you enjoyed your stay.

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Review from Bee K (Great-Niece of Resident) published on 12 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at The Spires is some of the best care I have ever seen. Not only are the staff attentive and professional, but they are also kind and approachable. The smile on my aunty’s face when we see her is a testament to the care she receives.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review! We are very proud of the care we provide here at The Spires and it has been so lovely to welcome visitors such as yourself back into the home. It is a privilege to care for your aunty.

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Review from Peter I (Son of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Looked after my mum when she came out of the hospital. Thank you for all your care.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your kind review. It was a pleasure having your mum with us for her convalescence.

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Review from M D (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Spires is a beautiful, clean, modern home whose staff are wonderful. They are caring and nothing is too much trouble.
Mum's room is clean, fresh and looks over the garden - ideal for someone who loved gardening!
The staff encourage Mum to join in the activities and when she goes she really enjoys
them.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your lovely review! We are very proud of our wonderful staff team and the work they all do. We work hard to provide our varied activities and encourage everyone to join in, it is lovely to hear that your mum enjoys attending. It is a pleasure to have your mum with us.

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Review from Mike J (Son of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 94-year old mother, suffering increasingly from Alzheimer's Disease, was initially a short-notice respite resident at The Spires Care Home due to her inability to care for herself after the death of my 97-year-old father. The necessarily fast move was traumatic for her in many ways, especially with
the restrictions imposed by the Covid-19 pandemic. However, from the moment of her arrival there, she was met with an extremely high level of excellent care from a skilled team of carers. In the luxurious environment of The Spires, she was treated with exceptional kindness, sensitivity and, indeed, love for which both she and I, her son, were greatly appreciative. The attentiveness to her many care needs and mental health demands was humbling and the patience of the carers was remarkable. As the only remaining family member, I was learning quickly about my mother's condition and the patience and empathy shown to me, too, at this difficult time was outstanding.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your lovely review. It has been a pleasure to care for your mother in what has been a very difficult time for her. We are very proud of our fantastic staff and the exceptional care and empathy they show on a daily basis.

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Review from Julia L (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the care, love and attention all the staff have given to my mum since she has been living at The Spires Care Home. Nothing is too much trouble and I have complete peace of mind knowing that my dear mum is being looked after and is well cared for. Mum moved in last August
2020 and she is very happy. She has a wonderful room and loves looking out over the central garden area. She loves the food and says it's like living in a 5-star hotel! She says the carers are so kind and caring. Throughout the whole Covid pandemic we have been kept up to date on everything and everything has been done to keep the residents safe and well. I would thoroughly recommend The Spires to anyone who was considering their loved one needing full-time care.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you so much for your wonderful review! The team will be thrilled to read your kind words. We are so proud of the care we provide and are so pleased your mum has settled in so well with us, especially in these strange times.

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Review from A C (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise the team at The Spirehighly enough. Even before the pandemic, they were doing a wonderful job, but they have excelled themselves over the past months. All the residents and staff have been kept safe, but more than that, they have worked to keep the atmosphere cheerful and upbeat, no
easy task. It's impossible to single out any one person to be employee of the month because they are all employees of the month! They have not only been employees looking after all in their care, but this year, they have also been surrogate family to the resident who have really missed seeing their nearest and dearest. Those working at The Spires have had to juggle the concerns of their own family and friends with the safety of the residents. It is a testament to how well they have done this that they have had only one possible case over the whole period. The activities team, along with all the other members of staff, have battled to keep spirits high, so important for mental and emotional health. There is always such a great atmosphere when we arrive for a visit, in the wonderful visiting suite with Mum and lots of laughter. We really appreciate all that everyone at The Spires has achieved this past year.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

What absolutely wonderful feedback and praise for our team, I can't thank you enough for taking the time to write this. I can't wait to share your review with all the team they will be proud, it is so lovely to know they are appreciated for all they do. It is true this pandemic has definitely strengthened the special bond between staff and residents and with each other as a team. Thank you again.

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Review from Sally S (Daughter of Resident) published on 20 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Two weeks ago my mother became a resident at The Spires, on that day the manager was thoughtful enough to arrange a visit for us on the 29th of October when Mum's quarantine period was over. So yesterday she finally got to meet the other residents and we visited. All necessary precautions had been taken
to ensure everyone's safety. The member of staff who accompanied Mum was very attentive, helpful and patient. After the visit it was wonderful to glimpse through the window and see Mum had been taken to the cafe area to join fellow residents in a game of dominoes, encouraging her to socialise and settle in her new home.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you to you and your Mother for choosing The Spires, we are so pleased she is settling so well and that you are both happy with our approach and care. The visiting room is a huge benefit in these difficult times, it is so important for residents to stay in touch with their families and loved ones. Thank you also for taking the time to give us your feedback it really is appreciated.

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Review from John D (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second visit to the care home. I have been here for 21 days. The initial impression is of a smart, well furnished and well-equipped building. But it is much more than that. CARE is the word that signifies how this home operates. Staff are superb and quickly learn what a resident needs and
their preferences. The food is excellent and served in a splendid dining room or your room if preferred. I would have no hesitation in returning, it would be very hard to find better.
Reply from Helen Lunn, Deputy Manager at Barchester The Spires Care Home

Thank you for giving us your very positive and lovely feedback, it means a lot to me and the team to hear you came back for a second visit and are as happy and satisfied this time too. We hope you feel a part of our family, you are welcome to stay longer or return at any time we will always be happy to see you.

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Review from Cyril T (Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Respite recovery from a hip operation. Very good facilities, very cooperative staff, constant checking on my welfare day and night. Meal choices very good. Quality of food and cooking exceptional. The bathroom is cleaned very thoroughly, but the carpet was not vacuumed (biscuit crumbs, etc). Wi-Fi is
very good.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your review and kind words. I am glad we were able to help you on your road to recovery and it was a pleasure to have you stay with us. I have spoken to the housekeeping team about ensuring all carpets are vacuumed thoroughly each day. I hope you will come back and see us again soon.

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Review from L S (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom stayed at Barchester for eight days respite, it was the first time my mom has ever been in respite so I was a little apprehensive. I called her a good few times while she was in Barchester and she was so happy and told me the staff were lovely to her, and she was enjoying her stay. I would never
be hesitant to let my mom stay at Barchester again because she was well looked after.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your wonderful review, we are so pleased that your Mom enjoyed her stay with us. Respite is a lovely way to try a care home and check if you would be happy there so it is wonderful news that your Mom would not hesitate to return to us in the future, we look forward to welcoming her back.

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Review from B F (Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
March 9-16 2020, 7-days respite - very impressed.
June 8-21, 2 -7th July - 14-days isolation, 14-days normal.
July 8th onwards, happy permanent resident in a relaxed atmosphere.
All the staff work as a very efficient team. Standing in for whatever is needed. Pressing for help is always answered,
even if one may wait a while. Help is spontaneously offered whenever a need is seen. The surrounding gardens are full of flowers, shrubs, trees etc, and well maintained. And all of the light downstairs rooms have access to the gardens.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

We are so happy that you are enjoying your time with us and have decided to stay on following your respite. We are so pleased that you are part of our Spires family.

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Review from I M (Resident) published on 22 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely good. Excellent rapport between me and the staff. No complaints at all.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home

Thank you for your absolutely wonderful review, the team will really appreciate your feedback and 5-star scores for their care and service. It is a pleasure to have you here as part of our family, your stories and making people laugh are legendary!

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Barchester The Spires Care Home is calculated as follows: ( (203 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 235 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.

Lisa

Lisa Fiddler

Job Title: Deputy Manager Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.

Polly

Polly Holmes

Job Title: Head Chef Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Angie

Angie Smith

Job Title: Activities Co-ordinator Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

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