Barchester The Spires Care Home

Stafford Road, Lichfield WS13 8JD
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9.7 111 Reviews
  • Barchester The Spires Care Home, Lichfield
The Spire Care Home in Lichfield, Staffordshire and has been specifically designed to provide high-quality residential care to the elderly, including those individuals living with dementia including Alzheimer's disease.

This 70 bed home is close to Lichfield City, which hosts many community events and festivals throughout the year. The home provides residential care in a warm, homely and friendly environment. The team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

The home has a dedicated area called Memory Lane Community which provides high-quality care for people with dementia.

The luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches. Together with a lively social calendar, this helps to stimulate people’s minds, and empower them to approach their future in a positive way.  

Care Provided by Barchester The Spires Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1628

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester The Spires Care Home to find out the exact price for your requirements.

Contact Barchester The Spires Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester The Spires Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Danica Chugh (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Barchester The Spires Care Home Reviews (111)

9.7

Barchester The Spires Care Home has a Review Score of 9.7 (9.712) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester The Spires Care Home has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester The Spires Care Home
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Total of 111, showing 21-40
Review from Bryn T (Son of Resident) published on 10 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is safe and well looked after. It would be great if there were activities for men as the activities on offer seem to be focused on the female residents.
As his capacity deteriorates, I'd like to know what happens when he needs extra help with personal hygiene, and dressing, etc.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from M H (Daughter of Resident) published on 9 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum enjoyed her time at Barchester The Spires Care Home. She enjoyed her room, facilities and food. The staff were caring and attentive. She felt safe. She enjoyed having the company of others. She enjoyed the activities provided to keep her physically and mentally active. The care staff made sure Mum
was clean and dressed nicely. Staff administered her medication and kept her safe. Mum was happy in company.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from J P (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Barchester The Spires Care Home from March 2023 - September 2023.
From the moment she arrived everyone at the home made her feel welcome. Facilities at the home are great, particularly the Lounge/Cafe area where you can get drinks and cakes when you visit.
As Mum was declining
the staff were brilliant with their learned advice and care.
I would definitely recommend this care home to anyone looking for a care home.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Elizabeth S (Daughter of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering Mum didn't want to go, she enjoyed her stay with you, the experience was much more pleasurable than Mum had thought and she learned a lot. If Mum had to go to a home again we would definitely choose The Spires. Thank you, everyone.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Deborah G (Daughter of Resident) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you from all of our family to everyone at the Spires for the care, respect and support you gave to Mom during her 16-month stay. We are especially grateful Mom did not have to spend her final days in hospital. The staff were very caring, friendly, compassionate and helpful nothing was too much
trouble.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your kind review. It was a pleasure to care for your mom for the time she was with us. We are very proud of our compassionate staff team and will pass your compliments on to the…read more
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Review from T D (Daughter of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring, friendly staff. My mother stayed a week here for respite care. She was encouraged to take part in the great stimulating activities available to residents. The food was very good.
The home is extremely clean and the decor is more like a boutique hotel. The manager is also always available
if you need to speak to her.
A faultless home for respite care.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your kind review. It was a delight to have your mother stay with us and we hope she will visit us again soon! We are very proud of our varied activities schedule and are pleased…read more
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Review from Carole P (Cousin of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Reassuring and confident care for a reluctant relative. Professional team with lots of patience. Lovely surroundings with subtle decor.
From home assessment to admission I felt very reassured. The manager is outstanding in her approach. All supporting staff from nursing to reception were very friendly
and helpful.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your lovely review. We are very proud of our friendly and helpful team here at The Spires and we so enjoyed caring for your relative.
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Review from Theresa P (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had a lovely, spacious room upstairs which overlooked the well-kept garden. The staff are caring and encouraging creating a calm, friendly environment.
The quality of the food was very good and freshly baked goodies were available every day for both residents and guests.
We always got
a friendly welcome whenever we visited.
I would highly recommend The Spires to anyone looking for care for a loved one.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you for your kind review. It was a privilege to care for your mother, and we are so pleased that you enjoyed your visits.
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Review from J S (Respite Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found my experience of staying in The Spires Care Home very enjoyable. All the staff were pleasant and very helpful, the impression I was given was that nothing was too much trouble. The only concern I have is there does not seem to be medical help available for some health problems, not major health
problems but little ones. Altogether the experience of living in the care home was very good.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Pamela G (Daughter of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am writing on behalf of my mother. She never wanted to be in a care home and initially it was for respite care. A year on, and she is happy, looks well, feels safe and enjoys her time in The Spires. She feels the staff work very hard and are very supportive. So thank you for making a very difficult
decision and time easy and absolutely the right decision.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you for your lovely review. We are so pleased that your mother has settled in well with us, and she is happy here. We are very proud of our staff team, and I will pass your kind words on to…read more
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Review from J C (Respite Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place. The staff were all very kind and helpful. I shall certainly recommend it for respite care. Not at The Spires Care Home long, so can't comment on the various organised activities but they looked good on the notice board. It was a very lovely place where people were well looked after.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you for your lovely review. We were so pleased to have you stay with us and look forward to welcoming you back in the new year!
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Review from Denise H (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would as a family like to say a big thank you for all everyone did for mum during the whole of her stay at The Spires and especially during her final days and when she passed. The respect, care and feelings shown to her and her family were second to none and it made her passing something special
and calm. Nothing was too much trouble. They gave their all.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive…read more
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Review from S B (Daughter of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'll be honest, having looked after my mother myself for 5 and a half years I was both anxious and experiencing huge guilt when we went to look at The Spires as a possible 'new home' for my mother. From our very first visit, we knew this was going to be the place for Mum. Late-stage vascular dementia
is not an easy condition to care for and the team on The Spires Memory Lane gives each and every one of their residents' respect, care, and attention and it's no exaggeration to say, love.
Mum was only with them for a few months before she passed away, but she was always clean, comfortable, calm and felt secure, right to the end. We knew Mum was extremely distressed by her admissions to hospital and The Spires totally supported our desire for her to be cared for by them wherever it was possible, including her end-of-life care. As their manager told us "this is her home".
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester The Spires Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Jane B (Daughter of Resident) published on 29 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at Barchester for respite care, and the staff were absolutely marvellous. Lovely building and surroundings, light and airy rooms. Lots of activities to do if you want and lovely, friendly staff. We will definitely return again, hopefully.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your kind review. We are very proud of the fabulous staff we have working with us and our varied activities plan. We are so pleased that your father was able to make the most of…read more
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Review from A G (Daughter-in-law of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Spires is an absolutely wonderful care home.
My father-in-law has settled in really well, and everyone is so kind and friendly. His room is bright and airy, and he says he’s never slept so well; the bed is so comfortable.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your lovely review! We are so pleased that your father-in-law has settled in and that he is enjoying his time with us!
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Review from B G (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went to The Spires for respite after a short time in hospital; he was, unfortunately, unable to return home and has now become a full-time resident.
Managers have been so helpful with the transition to full-time care; nothing was too much trouble.
He has settled in well. The staff are
amazing, very attentive, caring and respectful to my father.
He thinks the food is excellent and always says he is very comfortable there.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you for your kind review. We are so pleased that your father has settled in so well with us here. We are very proud of all our staff and so pleased that you agree they are amazing!
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Review from G C (Resident) assisted by family/friend published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First-class.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
We are so pleased that you enjoyed your stay with us, and we look forward to welcoming you back soon!
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Review from S H (Daughter of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager was very helpful in my initial contact, and when she came to visit my father before his respite stay, she put him at his ease and happily answered all questions. When Dad was first shown to his room, all the staff were very helpful and friendly and showed him where everything was. He enjoyed
his respite stay and said it felt like a holiday, especially the food in the restaurant.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your kind review. I am pleased your dad enjoyed his stay, and we look forward to welcoming him back soon!
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Review from Libby C (Daughter of Resident) published on 31 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was admitted to The Spires with late-stage dementia. He was treated with respect and kindness, and during visits, I always felt welcomed and listened to.
When Dad passed away, the staff were incredibly supportive and helped me through a very difficult time.
A huge thank you to The Spires.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you for your kind review. It was our privilege to look after your dad and to support you and your family. We have a fantastic staff team who we are very proud of.
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Review from J W (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my mother-in-law and father-in-law have resided at The Spires, my mother-in-law until she passed away and my father-in-law until he needed to go to a nursing home.
They have both loved living at The Spires, the building and facilities are beautiful and the care and staff have been wonderful. They
treated both with dignity and love and genuine care. The manager has gone out of her way to help us the family well above and beyond. Don't send your loved ones anywhere else, this is the best place.
Reply from Amy Doyle, General Manager at Barchester The Spires Care Home
Thank you so much for your kind review. It has been a pleasure to support your family, and we have been privileged to care for your father and mother-in-law. We are very proud of our facilities and…read more
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Current Review Score: 9.7 (9.712)

Overview of Review Score

The Review Score of 9.7 (9.712) out of 10 for Barchester The Spires Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.712 for Barchester The Spires Care Home is calculated as follows: ( (206 Excellents x 5) + (33 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 257 Ratings = 4.712
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester The Spires Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

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Meet the Team (7)

Amy

Amy Doyle

Job Title: General Manager Joined: 2019

Hi, my name is Amy and I am General Manager here at The Spires.


I have worked in the care sector since I was 18, initially with young adults with learning disabilities, before specialising in elderly care.


I am passionate about improving the lives of our residents and making sure they live life to the fullest.


We are very lucky at The Spires to have a fantastic team of people who are dedicated to our residents. We value training and developing our staff to help our residents have a full and exciting life.


Please do pop in and meet the team.

Lisa

Lisa Fiddler

Job Title: Deputy Manager Joined: 2023

Hello, I'm Lisa, the Deputy Manager at The Spires. I bring over 35 years care experience as well as bags of mischief!


I joined Barchester in May 23 as a Peripatetic Senior Carer supporting multiple homes across the Midlands region, and then in September 23 was thrilled to be appointed as Deputy Manager at The Spires.


I have worked in care since the age of 17, fulfilling my passion for caring for others, understanding their needs and providing first class care. I am L5 qualified in Healthcare Leadership & Management and I love nothing more than a good challenge.


I am definitely a people person and you'll see me bobbing around the home with a smile on my face.


Outside of work I am married with grown up children and house a naughty dog!


Please come and visit us at The Spires and be a part of our wonderful home community.

Polly

Polly Holmes

Job Title: Head Chef Joined: 2022

I started working at The Spires in 2022 and I absolutely love spending time with our residents putting our menus together, it is such a privilege to speak with our residents about their favourites and then recreate them! Individual nutrition and dietary needs are very important to me and my team, we take great pride in knowing the food we serve helps to improve residents' well-being here at the home. I also love catering for parties and special occasions.

Andrew

Andrew Brumwell

Job Title: Head of Maintenance Joined: 2020

Hello I’m Andy, Head of Maintenance here at The Spires. I have worked in the heating & engineering trade for many years visiting care homes. I love chatting to our residents as I go about my day and spending time with them is one of the privileges of my role.

Joy

Joy Reece

Job Title: Head Housekeeper Joined: 2018

I enjoy working at The Spires, the residents feel like part of my family, I take great pride in making sure their home and rooms are spotlessly clean. Taking a pride in their home is important for the residents and all my team feel passionate about this too. The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their day including having a chat as we work.

Angie

Angie Smith

Job Title: Activities Co-ordinator Joined: 2022

Hi, my name is Angie and I am an activities coordinator here at The Spires. We all know that keeping active is important. We have created a wonderful culture within the home and we work together to give residents the best possible experience. We are here to ensure that residents enjoy an environment that is both stimulating and socially active.


We ensure the team knows each residents' preferences, so that we can deliver a person-centered program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends

Suzanne

Suzanne Millington

Job Title: Hairdresser Joined: 2023

Hello, I'm Suzanne one of the Hairdressers at The Spires.


I have over 25 years hairdressing experience and I visit the home once a week to work my magic. Whether it's a perm, a colour or a simple trim, Residents can join me for a pamper and a friendly chat in the salon.


I am so lucky to do what I do, it is a real pleasure to work at the home and to build relationships with the Residents - we have fantastic conversations during their time in the salon and its nice to see them leave with a smile.

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