Submit a Review for Rivermede Court Care Home
The Avenue, Egham, TW20 9AD
View Full Details of Rivermede Court Care HomeLatest Reviews for Rivermede Court Care Home
29 October 2025
I had a respite stay. I was made to feel very welcome on arrival and all the carers were warm and friendly during my stay. Meals were very good most of the time. The programme of events was confusing. Things advertised didn't happen and timing was wrong on a church service. I met some very nice friendly people and had a most happy time.
29 October 2025
The team at Rivermede Court are always very welcoming and friendly. Robyn went above and beyond organizing a meeting space for mum to conduct financial planning meeting that occurred during her respite stay. Big thanks. Mum was very happy this stay and her only complaint was 1 meal was pretty horrible and wine was not always available and on a few occasions the activity diary changed but small problems compared to lovely stay. Thanks team!
21 October 2025
I have used for respite service five times this year, and the service is always exceptional. The care is excellent, and I look forward to each visit.
15 October 2025
Mum has been at Riverside almost 3 years now. I know she is safe, well looked after and loved by the carers. She is always treated with respect and affection. Her room is always spotless and she is always beautifully presented - her hair and nails are done here. Any concerns should I have there are dealt with quickly.The staff are all professional and I have never entered the building without a smile and greeting from the staff both carers and reception.
15 September 2025
From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us as a family. The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional. As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.
03 September 2025
We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile. Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.
03 September 2025
My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!
23 July 2025
Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being with him and in helping to ensure that dad had the best care possible.
25 April 2025
The welcome Mum received when she first arrived was outstanding. Everyone was extremely friendly and couldn't do enough for her. Mum is already looking forward to her next stay at Rivermede.
23 April 2025
Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.
08 April 2025
Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.
07 April 2025
I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained. The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.
27 February 2025
This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.
31 January 2025
Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself. This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and clean them. The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.
22 January 2025
Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.
11 December 2024
Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.
29 November 2024
Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.
07 November 2024
From the first contact, the support was exemplary. I spent over an hour with the Admissions Adviser, looking over the Home and discussing the support needed for a very close elderly friend suffering from both Dementia and Alzheimer's. This was for a respite stay whilst essential building work was carried out on his home. I was shown all areas, rooms, and dining areas and chatted with some residents and staff. The arrangements were very professional and prompt which allowed us total peace of mind for the admission. He settled in immediately and thoroughly enjoyed taking part in some of the activities and sitting with other residents during lunches. Unfortunately, he became quite unwell a few days after admission, the staff noticed this immediately and called an ambulance, informed the family, and kept the room open for his return when discharged. I cannot recommend Rivermede highly enough, everything is 5*. Thank you to three members of staff in particular, and all the staff.
05 November 2024
My Mum came here for respite care. She has been through a rough patch. By the time she left, she was a different person. She was stronger, looking forward to life, and with a twinkle back in her eye. The staff here are truly amazing and it has been a pleasure to get to know them. Thank you Rivermede.
04 November 2024
Carers are friendly, professional, and all-around amazing. They were respectful to my Mother and her disabilities, and not a bad word from her. The staff are accommodating and pleasant. The rooms are well-equipped, modern, and clean.
Latest Reviews for Rivermede Court Care Home
29 October 2025
I had a respite stay. I was made to feel very welcome on arrival and all the carers were warm and friendly during my stay. Meals were very good most of the time. The programme of events was confusing. Things advertised didn't happen and timing was wrong on a church service. I met some very nice friendly people and had a most happy time.
29 October 2025
The team at Rivermede Court are always very welcoming and friendly. Robyn went above and beyond organizing a meeting space for mum to conduct financial planning meeting that occurred during her respite stay. Big thanks. Mum was very happy this stay and her only complaint was 1 meal was pretty horrible and wine was not always available and on a few occasions the activity diary changed but small problems compared to lovely stay. Thanks team!
21 October 2025
I have used for respite service five times this year, and the service is always exceptional. The care is excellent, and I look forward to each visit.
15 October 2025
Mum has been at Riverside almost 3 years now. I know she is safe, well looked after and loved by the carers. She is always treated with respect and affection. Her room is always spotless and she is always beautifully presented - her hair and nails are done here. Any concerns should I have there are dealt with quickly.The staff are all professional and I have never entered the building without a smile and greeting from the staff both carers and reception.
15 September 2025
From the moment my grandad arrived two years ago right through to the end of his care, the team were nothing short of amazing. Every single staff member went above and beyond, showing not only professionalism but genuine kindness, and they built such lovely personal relationships with him and with us as a family. The home itself was always spotless, welcoming, and so well run, we had complete peace of mind knowing he was in the best hands possible. The level of care, compassion, and attention to detail shown throughout his time there was truly exceptional. As a family, we cannot thank them enough for everything they did. I could not recommend this care home more highly to anyone looking for a safe, supportive, and caring environment for their loved one.
03 September 2025
We are really happy with the service provided at Rivermede. From reception staff to care staff, we see professionalism, courtesy, service with a smile. Mum is happy and that's all we can ask for. We know she is taken care of by everyone at all times.
03 September 2025
My mother is very happy here and has now entered her 94th year. The staff are all wonderful and caring. My mother always looks great with her hair & nails freshly done! She is stimulated much more now that she is at Rivermede, with outings and activities always available. Thank you!
23 July 2025
Although our dad did not have much time to experience the home fully, we were really appreciative of the care he received. The range of activities is excellent and the staff incredibly caring and friendly. When our dad fell ill they were extremely kind and helpful and accommodating towards us being with him and in helping to ensure that dad had the best care possible.
25 April 2025
The welcome Mum received when she first arrived was outstanding. Everyone was extremely friendly and couldn't do enough for her. Mum is already looking forward to her next stay at Rivermede.
23 April 2025
Mum receives excellent care at Rivermede. The carers are all lovely with herm attentive and kind. She's always well dressed, coordinated and either at the dinner table or sitting with others. The staff keep me and my brother informed with how she is doing when we visit - little things like "she drank this" or "enjoyed this", which mean a lot to us and show how much care the staff take, seeing all the residents as individuals.
08 April 2025
Overall, Rivermede is excellent. My mother has been a resident for over 2 years, the staff are really good,m they have a fairly good retention rate, they don't use agencies unless it's really necessary and the activities are second to none. It's clean, the telephone is answered quickly every time and the reception staff are always on the ball, happy to help and cheerful. Yes it's a lot of money but it's so much better than a lot of others in this price bracket. You get what you pay for overall.
07 April 2025
I continue to be impressed by the staffing at Rivermede. They are professional, considerate, caring - a real pleasure to deal with. They make me feel comfortable that my mother is being cared for. The facilities are impressive but kept very clean and tidy. The grounds are always colourful and well maintained. The management have done a great job in running the facility and generally keeping me updated on what is happening. I would unhesitatingly recommend Rivermede.
27 February 2025
This was a superb home for dad to commence his attended care. The staff are supportive, friendly and attentive to all the residents' needs. Cleaning and laundry services are ideal. Food was excellent with various choices to suit all tastes and appetites. When arranging outside hospital appointments the admin team ensured the visits were on time and transport and companions were provided. This is an excellent facility with exceptional staff, providing the best care.
31 January 2025
Special thanks to a particular staff member - Mum had a denture fitting today and she is anxious about aftercare saying she could not fit them herself. This staff member crouched down and reassured Mum that all their care staff will help Mum get used to the dentures and help her to put them in and clean them. The kindness and compassion was beautifully timed as Mum would not hear it from me and we are now on a less stressful way forward. Thank you to that staff member - gutted you are retiring.
22 January 2025
Mum was resident at Rivermede Court for nearly three years, before she passed away in December 2024. During that time she received exemplary care. Initially, Mum, who had an Alzheimer's diagnosis, did not not need a great deal of support - she was on the residential floor. Over time her needs increased both as her dementia worsened and following a fall when she broke her hip. The home were always ready to give her the care and support she needed. Mum was a very sociable person and loved the activities and entertainment. She particularly enjoyed trips out and her favourite was to go to the theatre. Towards the end of her life Mum needed palliative care which was provided with the support of the community nursing team who visit the home regularly. I am so pleased that she was able to remain in the home surrounded by people she knew and who knew her until the end of her life. I will also always be grateful for the support offered to me by all of the staff during that difficult time.
11 December 2024
Mum is well looked after and has the opportunity to join in the activities available. Mum said the food and drink available are very good and always there if required. The staff are friendly and always remember Mum's likes and dislikes. Mum has a nice room and it is always kept tidy.
29 November 2024
Mum seems to have settled into her new home at Rivermede with all the help and care afforded her by your wonderful staff. I had feared a bumpy transition but it has gone better than I have expected, no doubt, to your combined experience. I thank you.
07 November 2024
From the first contact, the support was exemplary. I spent over an hour with the Admissions Adviser, looking over the Home and discussing the support needed for a very close elderly friend suffering from both Dementia and Alzheimer's. This was for a respite stay whilst essential building work was carried out on his home. I was shown all areas, rooms, and dining areas and chatted with some residents and staff. The arrangements were very professional and prompt which allowed us total peace of mind for the admission. He settled in immediately and thoroughly enjoyed taking part in some of the activities and sitting with other residents during lunches. Unfortunately, he became quite unwell a few days after admission, the staff noticed this immediately and called an ambulance, informed the family, and kept the room open for his return when discharged. I cannot recommend Rivermede highly enough, everything is 5*. Thank you to three members of staff in particular, and all the staff.
05 November 2024
My Mum came here for respite care. She has been through a rough patch. By the time she left, she was a different person. She was stronger, looking forward to life, and with a twinkle back in her eye. The staff here are truly amazing and it has been a pleasure to get to know them. Thank you Rivermede.
04 November 2024
Carers are friendly, professional, and all-around amazing. They were respectful to my Mother and her disabilities, and not a bad word from her. The staff are accommodating and pleasant. The rooms are well-equipped, modern, and clean.