Submit a Review for Portobello Place
Chartridge Lane, Chartridge, Chesham, HP5 2SH
View full details of Portobello PlaceLatest Reviews for Portobello Place
26 January 2026
My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall
care. Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him.
Special mention to the events team who have been great in getting Dad involved in a wide variety of day-to-day activities and trips out. The food at Portobello is really excellent and was probably the clincher for Dad when we all came for our initial visit; the catering team really do a fantastic job.
Management run a tight ship and this shows with motivated, friendly and professional staff; we are confident in and grateful for the care that Dad receives at Portobello.
16 January 2026
My mother was a reluctant resident having lived alone for 100 years. Since she has been at Portobello she has blossomed. She looks ten years younger and is joining in the activities and delighting in manicures, hair dos and trips out. She has made friends of the other residents and staff. On
Sunday we celebrated her 101st birthday with the help of the staff.
Cannot speak highly enough of everyone. Nothing is too much trouble.
12 January 2026
My friend, aged 96, has been a resident in Portobello Place for 2 and a half years. Ever since the current management team were put in place, everything about Portobello is 100% of what a concerned relative or friend would want. Particularly impressive are the frequency and variety of activities
provided for residents and the quality and choice of the food provided. I have never had a meal in the bistro that wasn't delicious and served by the friendliest of staff.
07 January 2026
Mum is happy and well cared for. Our family are very happy with everything the home provides.
29 December 2025
A wonderful team - from reception staff to personal carers, as a family we feel fully supported.
Not only do they care for the resident but they care for the entire family.
It's a wonderful place and the staff are always cheery
15 December 2025
I came to Portobello for respite care, following a hip operation, for 2 weeks. My very comfortable room was provided with a hospital bed, and nothing was too much trouble for any of the staff, who were kind, friendly, respectful, without being patronising. The food here is of hotel quality and
always nutritious. Two things I would change - my bins should be emptied daily, and the intermittent loss of water pressure on 3rd floor.
09 December 2025
My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.
11 November 2025
A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.
07 October 2025
My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a
deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming
06 October 2025
Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit
in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.
14 August 2025
I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The
optional services for haircuts, manicures and chiropody were much appreciated.
18 July 2025
I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!
04 April 2025
An excellent stay. I have been very well looked after and treated. Thank you very much.
03 March 2025
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
21 October 2024
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good
content life with pride and dignity.
26 September 2024
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit
pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
20 September 2024
The staff are very caring and helpful. A very nice come I cannot fault it.
19 September 2024
Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who
are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.
28 February 2024
Private dining.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.
12 January 2024
My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily
changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.
Latest Reviews for Portobello Place
26 January 2026
My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall
care. Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him.
Special mention to the events team who have been great in getting Dad involved in a wide variety of day-to-day activities and trips out. The food at Portobello is really excellent and was probably the clincher for Dad when we all came for our initial visit; the catering team really do a fantastic job.
Management run a tight ship and this shows with motivated, friendly and professional staff; we are confident in and grateful for the care that Dad receives at Portobello.
16 January 2026
My mother was a reluctant resident having lived alone for 100 years. Since she has been at Portobello she has blossomed. She looks ten years younger and is joining in the activities and delighting in manicures, hair dos and trips out. She has made friends of the other residents and staff. On
Sunday we celebrated her 101st birthday with the help of the staff.
Cannot speak highly enough of everyone. Nothing is too much trouble.
12 January 2026
My friend, aged 96, has been a resident in Portobello Place for 2 and a half years. Ever since the current management team were put in place, everything about Portobello is 100% of what a concerned relative or friend would want. Particularly impressive are the frequency and variety of activities
provided for residents and the quality and choice of the food provided. I have never had a meal in the bistro that wasn't delicious and served by the friendliest of staff.
07 January 2026
Mum is happy and well cared for. Our family are very happy with everything the home provides.
29 December 2025
A wonderful team - from reception staff to personal carers, as a family we feel fully supported.
Not only do they care for the resident but they care for the entire family.
It's a wonderful place and the staff are always cheery
15 December 2025
I came to Portobello for respite care, following a hip operation, for 2 weeks. My very comfortable room was provided with a hospital bed, and nothing was too much trouble for any of the staff, who were kind, friendly, respectful, without being patronising. The food here is of hotel quality and
always nutritious. Two things I would change - my bins should be emptied daily, and the intermittent loss of water pressure on 3rd floor.
09 December 2025
My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.
11 November 2025
A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.
07 October 2025
My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a
deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming
06 October 2025
Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit
in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.
14 August 2025
I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The
optional services for haircuts, manicures and chiropody were much appreciated.
18 July 2025
I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!
04 April 2025
An excellent stay. I have been very well looked after and treated. Thank you very much.
03 March 2025
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
21 October 2024
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good
content life with pride and dignity.
26 September 2024
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit
pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
20 September 2024
The staff are very caring and helpful. A very nice come I cannot fault it.
19 September 2024
Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who
are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.
28 February 2024
Private dining.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.
12 January 2024
My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily
changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.