Submit a Review for Portobello Place
Chartridge Lane, Chartridge, Chesham, HP5 2SH
View Full Details of Portobello PlaceLatest Reviews for Portobello Place
09 December 2025
My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.
08 December 2025
Respite care for 2 weeks after operation: Room - well equipped and comfy Building - created good atmosphere for all Food - excellent, plentiful and nutritious Staff- friendly, quietly efficient, caring Activities - I only attended a few exercise classes, which were fun A lovely 2 weeks.
11 November 2025
A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.
07 October 2025
My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming
06 October 2025
Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.
14 August 2025
I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional services for haircuts, manicures and chiropody were much appreciated.
18 July 2025
I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!
04 April 2025
An excellent stay. I have been very well looked after and treated. Thank you very much.
03 March 2025
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
21 October 2024
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content life with pride and dignity.
26 September 2024
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
20 September 2024
The staff are very caring and helpful. A very nice come I cannot fault it.
19 September 2024
Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.
28 February 2024
Private dining. Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice. Very much appreciated. Excellent food and great service. Well done to these two particular members of staff.
12 January 2024
My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.
01 December 2023
My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.
21 November 2023
My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.
04 October 2023
My father has been at Portobello Place for 8 months now; he immediately felt at home right from the start and his overall well-being has improved noticeably during his time here. It ticks so many boxes for him and for us as his family; making new friendships, having regular trips out, along with exercise classes (Tai Chi and Qigong!) which have all helped to give him plenty to look forward to each week. The food is superb at Portobello and I know that this is another highlight of each day for him; we are able to join him for meals when we visit (we just need to let them know a little bit in advance) and is usually a real treat. There is an overall sense that the staff are wanting to do their very best for residents; there is a friendly, patient, and caring atmosphere between residents and staff; this extends throughout the home from caring staff to management. In short, Dad is extremely happy at Portobello; it's an excellent and well-run place and we are really happy that he's there.
12 June 2023
Everyone has made my mum feel very welcome and comfortable. I have been made to feel very confident that she has received the best care.
13 April 2023
Here for respite care, I have been able to observe whether I would like to return later as a permanent resident and the answer is yes! I have watched and listened to the kindness shown by staff to everyone. The infinite patience and the attention to detail, always going the extra mile to help and support their patients. Thank you everyone! Varied and delicious food too/interesting menu.
Latest Reviews for Portobello Place
09 December 2025
My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.
08 December 2025
Respite care for 2 weeks after operation: Room - well equipped and comfy Building - created good atmosphere for all Food - excellent, plentiful and nutritious Staff- friendly, quietly efficient, caring Activities - I only attended a few exercise classes, which were fun A lovely 2 weeks.
11 November 2025
A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.
07 October 2025
My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming
06 October 2025
Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.
14 August 2025
I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional services for haircuts, manicures and chiropody were much appreciated.
18 July 2025
I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!
04 April 2025
An excellent stay. I have been very well looked after and treated. Thank you very much.
03 March 2025
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
21 October 2024
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content life with pride and dignity.
26 September 2024
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
20 September 2024
The staff are very caring and helpful. A very nice come I cannot fault it.
19 September 2024
Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.
28 February 2024
Private dining. Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice. Very much appreciated. Excellent food and great service. Well done to these two particular members of staff.
12 January 2024
My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.
01 December 2023
My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.
21 November 2023
My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.
04 October 2023
My father has been at Portobello Place for 8 months now; he immediately felt at home right from the start and his overall well-being has improved noticeably during his time here. It ticks so many boxes for him and for us as his family; making new friendships, having regular trips out, along with exercise classes (Tai Chi and Qigong!) which have all helped to give him plenty to look forward to each week. The food is superb at Portobello and I know that this is another highlight of each day for him; we are able to join him for meals when we visit (we just need to let them know a little bit in advance) and is usually a real treat. There is an overall sense that the staff are wanting to do their very best for residents; there is a friendly, patient, and caring atmosphere between residents and staff; this extends throughout the home from caring staff to management. In short, Dad is extremely happy at Portobello; it's an excellent and well-run place and we are really happy that he's there.
12 June 2023
Everyone has made my mum feel very welcome and comfortable. I have been made to feel very confident that she has received the best care.
13 April 2023
Here for respite care, I have been able to observe whether I would like to return later as a permanent resident and the answer is yes! I have watched and listened to the kindness shown by staff to everyone. The infinite patience and the attention to detail, always going the extra mile to help and support their patients. Thank you everyone! Varied and delicious food too/interesting menu.