Portobello Place

Found staff kind, helpful and eager to help. This was noted with day and night staff

Every time we come to find our friend Toni we have encountered excellent staff, clean facilities and Toni's room is always clean. She does enjoy her many trips out and I expect she will visit the local pantomime again this year. (Oh no she won't) Toni also enjoys her daily glass of wine with dinner.

My mother was admitted for respite care after a fall at home and a week in hospital. After a three week respite stay mum was able to go home. Between the beginning and end of the stay mum was a different person - eating properly, better movement, controlled medication regime and sharper cognition. The carers were patient and attentive despite mum's forgetfulness.

My husband was admitted to Portobello a couple of months ago as his physical needs had become too much for me to manage at home. I was very reluctant to make this move but have found all the senior staff to be very sympathetic & knowledgeable which has made the process easier. Carers and all the other staff are all very kind, endlessly patient and skilled, catering and cleaning staff included. Food is very good, plentiful and freshly cooked. Individual requests can be made. Catering staff very open to suggestions. Visitors are welcomed anytime and visiting hours are flexable

This is a lovely care home. Not only did the staff care well for mum at a difficult time for the family, they also looked after and supported us. Staff were friendly and welcoming from the start. They kept us fully informed during mum's stay and they involved us in decision making. Mum stayed in a lovely bright room that led onto the garden. She told us that the staff were kind and that she loved the manicures and massages she was given. Oh, and the homemade brownies are delicious!

Staff are so hard working and friendly. They would do anything for you! The whole building is very clean. You can see that everyone is well looked after. The food is lovely and you can tell it is fresh!

A pleasant, most comfortable stay. Hospitality manager - very kind and helpful - the best!

Toni has had to visit the hospital recently a few times, the staff have been excellent and helpful. Obviously the food is always first class, with lots of choices and always presented well. The manager runs a tight ship and is a very caring person.

Visited old neighbour for lunch on 2nd May. Cannot speak too highly of the ambience of the home. The staff and food were excellent and very helpful. For anyone looking for a residential home, Portobello Place most certainly is worth a visit.

Visited resident as guest for lunch in private dining room. Staff very polite and attentive. Food was excellent (3-course meal) with drinks. Staff very well trained. Lovely to visit residents in such lovely atmosphere and surroundings. Could not fault experience.

Mum resided at Portobello Place for 4 and a half years. During this time she felt part of the "family" with wonderful care and loving attention from the staff. She was treated with kindness and respect, which was important for someone who still had a good degree of independence. Mum loved the events, particularly the singers, speakers, dancers and musicians, which really lifted her spirits and she fully took part!

I had visited 5 care homes for my client. I was very impressed with the decor of Portobello Place. The management and admin staff are extremely professional and very welcoming each time I visit my client. The carers and staff are lovely and very caring. My client has settled in so well, he made the decision to remain permanent. The change in him is incredible.

I would describe Portobello Place as an excellent care home. It has comfy spacious bedrooms, lovely dining room and beautiful open spaces for entertainment and socialising. The staff are caring and attentive. They care for each individual, meeting their needs and encouraging and facilitating them to be the best they can be. Our own experience is that my aunt was in poor health when she arrived 1 year ago, needing 2 carers and maximum help. She is now walking and taking part in many of the activities. She is now sleeping, eating and healthier than she has been during the past 2 years.

My father has been at Portobello Place for nearly 3 years now; it has been just the right place for him. We have really appreciated the care and love that he has been shown over this time through various ups and downs. I feel that we are kept well informed as family on all aspects of his overall care. Many of the staff have known Dad for some time now and it has been really heartening to see the genuine affection they have for him.

Special mention to the events team who have been great in getting Dad involved in a wide variety of day-to-day activities and trips out. The food at Portobello is really excellent and was probably the clincher for Dad when we all came for our initial visit; the catering team really do a fantastic job.

Management run a tight ship and this shows with motivated, friendly and professional staff; we are confident in and grateful for the care that Dad receives at Portobello.

Cannot speak highly enough of everyone. Nothing is too much trouble.

My friend, aged 96, has been a resident in Portobello Place for 2 and a half years. Ever since the current management team were put in place, everything about Portobello is 100% of what a concerned relative or friend would want. Particularly impressive are the frequency and variety of activities provided for residents and the quality and choice of the food provided. I have never had a meal in the bistro that wasn't delicious and served by the friendliest of staff.

Mum is happy and well cared for. Our family are very happy with everything the home provides.

A wonderful team - from reception staff to personal carers, as a family we feel fully supported.

Not only do they care for the resident but they care for the entire family.

It's a wonderful place and the staff are always cheery

I came to Portobello for respite care, following a hip operation, for 2 weeks. My very comfortable room was provided with a hospital bed, and nothing was too much trouble for any of the staff, who were kind, friendly, respectful, without being patronising. The food here is of hotel quality and always nutritious. Two things I would change - my bins should be emptied daily, and the intermittent loss of water pressure on 3rd floor.

My mum came here in Jan 2024. Since then, it has improved greatly - a change in management has helped enormously. The entertainment team is amazing. Food is good.