Portobello Place

Chartridge Lane, Chartridge, Chesham HP5 2SH
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9.8 59 Reviews
  • Portobello Place, Chesham
Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.

The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro area for residents to spend time with visiting friends and family, and the Bellingdon Bistro where cuisine of the finest quality is served, it’s easy to see why. Freshly cooked, nutritious food is served every day.

Run by Berkley Care Group, a small care group with a proven track record for high-quality care in the UK, Portobello Place is focused on caring for residents with dignity and respect, with wellbeing at the heart of it all.

The group's skilled, trained staff working for the group are paid above the living wage. And with more staff than the norm, there’s always time for the smaller but just as significant aspects of care, such as having a chat.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1780
  • Self-Funded Residential Dementia Care: from £1780
  • RESPITE Self-Funded Residential Care: from £1930
  • RESPITE Self-Funded Residential Dementia Care: from £1930

As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.

These prices are only a guideline, please contact Portobello Place to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cindy Alland (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)
Total of 59, showing 41-59
9.8

Portobello Place has a Review Score of 9.8 (9.841) out of 10, based on 13 reviews in the last 2 years. Over all time Portobello Place has 59 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Portobello Place has been fantastic with the care of my Nan. She might not be the easiest resident but have been fantastic with her, and continue to help her through rehab and activities. My Nan enjoys the company of the other residents and continues to tell me how amazing the food is. Even through
COVID, we were able to safely meet up with her outside, which has been lovely. Everyone one of the staff members are so friendly and can’t do enough for us and her. I can rest easy at night knowing my Nan is in the best care and enjoys being there. Thank you to all the staff at Portobello Place, really can’t thank you enough.

Reply from Alina Verescu, General Manager at Portobello Place

Thank you for your lovely feedback! We are very pleased to hear that Nan has a great time at Portobello Place! We ensure that we are going above and beyond to offer our residents a wonderful experience.

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Overall Experience  Overall Experience 5.0 out of 5

My mother spent a very comfortable four weeks residing at Portobello Place for some respite prior to an operation. Her initial worries and concerns soon dissipated after meeting all the kind, caring and concerned staff from the lovely ladies who cleaned her room through to the professional and discreet
carers and the genuinely interested managers. Everyone treated her as an individual with her own specific requirements. She soon felt totally at home and although encouraged to join in with activities, she, unfortunately, didn't feel well for much of the time but was never pressured into anything, instead treated with care and understanding. She was fortunate to have a lovely room opening onto the courtyard where our family were able to visit her daily. I wouldn't hesitate to recommend Portobello Place as a permanent home or for respite for your loved ones.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for your kind words - I'm so pleased you were happy with the care and support given to Mum and the family whilst she stayed with us

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Overall Experience  Overall Experience 5.0 out of 5

My father in law came to Portobello Place from hospital where he was recovering from a broken pelvis. He was quite confused and anxious in hospital, but was much better at Portobello Place and settled well.
He said himself that the carers looked after him really well and he had no complaints about
the carers at all. I think for a relative that is the most important thing to hear.
He particularly enjoyed the exercise programme put together for him and he really liked the gym. I have no doubt this helped in his rehab and permitted him to return to his own apartment.
I think that in normal non-Covid times he would have really enjoyed all the activities. He did get a bit frustrated with the Covid safe visiting arrangements, but often mentioned the lovely garden and we had some good visits there.
Thank you Portobello Place for all you did for him and we will certainly recommend you.

Reply from Carey Burden, Sales at Portobello Place

Thank you for the lovely review. So pleased that your father-in-law enjoyed his respite stay with us and that we helped in terms of his rehabilitation back to his home.

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Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came from their own home for 3 weeks of respite care. Portobello Place were able to accommodate them at very short notice due to the original respite care home being unable to have them.
The care and attention they received was excellent and they soon settled into the routine. The staff
really seemed to care about my parents and nothing seemed too much to ask. Although my visits were limited due to Covid restrictions, the weather was nice and we had some nice times outside in a courtyard area.
Since their great experience at Portobello, they have subsequently moved into one of their sister Berkley Care Group homes.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the lovely review. I am so pleased that based on their experience with us they have chosen to stay within the Berkley Care Group family closer to their loved ones.

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Overall Experience  Overall Experience 5.0 out of 5

Mum was living in a retirement flat on the South Coast when Covid-19 hit, so she was isolated and became very inactive, without a formal routine to follow. Early in 2021 she suffered 2 strokes and a number of falls. We chose to move her closer to family members in May 2021, and after considerable research
decided upon Portobello Place.
Mum's transformation is miraculous. She is now back to smiling, starting conversations and has realised that she needs to sort of care and attention that Portobello Place provides, she even pops up on the Portobello Place social media page from time to time!
It isn't cheap but the standard of care and the friendliness of the staff, confirms that the decision we made was definitely the right one.

Reply from Carey Burden, Sales at Portobello Place

Thank you for the lovely review - it's wonderful how settled and happy Mum is.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was recently a resident of Portobello Place, it was a difficult time for her, myself and my family following her diagnosis, however, the team at Portobello Place are truly outstanding! They cared so well for my mum and made her feel so comfortable and happy in her last few months. They also made
the family and friends feel so welcome and comfortable during our visits there. Knowing my mum was so well cared for and looked after brings me so much comfort and I will always be grateful to the team for that.

Reply from Carey Burden, Sales at Portobello Place

Thank you so much for the review, our team strives every day to go above and beyond for all of our residents and it makes our job so worthwhile when we hear such positive views.

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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Portobello Place on respite after an unexpected fall. Their professional response to our urgent request for respite was exceptional, and she was treated with great kindness at a difficult time. For 6 months she has been cared for with thoughtfulness and affection and has now decided
to make her stay permanent as she is so happy! It is a wonderfully friendly environment, where residents are encouraged to both relax and pursue many different and interesting activities according to their wishes. The rooms, facilities and gardens make for a lovely environment and food is of top-quality restaurant standard. We will always be so grateful to the staff for their care and kindness, and we can't praise enough the ongoing communication with relatives, giving us confidence that mum’s ongoing needs are constantly evaluated to ensure that her care remains at a high standard. I have no hesitation in recommending Portobello Place for top quality respite or residential care.

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Overall Experience  Overall Experience 5.0 out of 5

Mum went into hospital due to having a fall, she suffers with dementia and we can no longer give her the care she requires, it is a very anxious time for the family. I can not thank Portobello staff enough for the care and kindness they have shown towards her and the family, mum does not hear very well
therefore a telephone call is not an option. However, with the help from the staff, I have been able to FaceTime mum most days, this has been very reassuring to know she is happy and well. Portobello is a lovely care home with excellent food, catering for all needs, very well kept, excellent gardens, but most important of all the kind and caring staff. Thank you.

Reply from Carey Burden, Administrator at Portobello Place

Thank you so much for the review. When loved ones move into a care home it can be an extremely anxious time for all concerned, and we are very proud of our team going above and beyond daily to ensure each and every person who lives at Portobello Place is happy and well cared for.

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Overall Experience  Overall Experience 5.0 out of 5

Portabello has been nothing but amazing with our mum. It's been a difficult time for mum and the family following mums diagnosis, but the team have made this so much easier to deal with by knowing that mum is safe, cared for at such a high level, treated and respected as an individual and made to feel
so welcomed and part of the portabello family. We have never seen mum as happy as she is now! The food is incredible, the staff communicates with mum and us whenever and whatever the need. Everyone is accommodating and understanding of person-centred care. Mum has been involved in many activities and it's amazing to see her so happy and cared for. You really are doing an amazing job... you are all heroes! Exceptional service and highly recommend.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your review of the care we provide for Mum. It is lovely to see her so happy! Your comments mean we can all go home knowing we have made a difference.

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Overall Experience  Overall Experience 5.0 out of 5

My father was in Portobello Place for a few weeks respite, the care he received there was outstanding. The staff are very helpful and friendly and they couldn’t do enough for my dad (who didn’t want to leave). The food was excellent. This is by far the best care home for miles. I would definitely recommend
Portobello Place to anyone.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your comments, Sandra. We are so pleased that you and your Dad found the care and support here at Portobello Place second to none. We loved having him here.

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Overall Experience  Overall Experience 5.0 out of 5

My mum suffered a stroke in November 2019 and my dad passed away from Covid-19 in May 2020. My parents lived overseas and I had to repatriate my mum at short notice. Portobello Place were amazing in providing short term respite care while I found my mum an apartment nearby. Their standards are very
high in all areas. The staff are cheery and professional. They genuinely care about their residents and they provide high-quality rooms and facilities.
It's worth mentioning that this was right in the middle of lockdown and they were able to accommodate my mum on an outside wing with a garden where we could visit her and speak to her through the fence to help her not feel cut off during her stay with all of the restrictions in place.
I highly recommend Portobello Place to families who are looking for high quality yet affordable care for their relatives.

Reply from Carey Burden, Administrator at Portobello Place

Thank you for your kind words of appreciation. It was an absolute pleasure meeting your Mum and helping to guide her on the road to recovery.

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Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my Father today 17th July 2020 at the beautiful Portobello Place. What a fantastic setup, with lovely individual patio areas for the residents to sit out and enjoy. Dad is being looked after by very caring staff who are doing a fantastic job, all who are lovely ladies/gents who
make time to update you on how dad is getting on. This is a great comfort to myself and my sisters and certainly takes away any stress from our busy lives.
All staff from administrators to carers do a fantastic job.
I would certainly recommend Portobello Place to any family looking for permanent or respite care.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review, thank you very much, from everyone at Portobello Place :)

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Overall Experience  Overall Experience 5.0 out of 5

When we first drove up, we thought what a beautiful home. The careers were very kind and lovely. We had booked a visit to see my mum in respite, and they looked after us very well. Would definitely recommend this home.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review Karen, thank you very much, from everyone at Portobello Place.

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Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home, the staff are very caring and they spend valuable time with the residents, which is fantastic, as it can be daunting for the residents being away from there main home life. Well done team, keep up the great work.

Reply from Amanda Tanner, Manager at Portobello Place

What a wonderful review Kelly, thank you very much, from everyone at Portobello Place.

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Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home straight from hospital initially as respite care but has decided to stay. From the staff who took care of him while he was in isolation to another staff member who is always there when we have a socially distant visit, the staff have been warm, welcoming and caring. He
enjoys his art lessons and we look forward to sampling some of the delicious-sounding food when we can meet him inside.

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Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the excellent accommodation and care my mother has received at Portobello Place especially given difficult conditions over the past three months. She has had her own small flat in sheltered housing for the past ten years but earlier this year it was clear that the responsibilities
of doing everything for herself was becoming too much at age 91. The welcome she has received at Portobello has been fantastic and the quality of care from the excellent staff has reassured me that moving to the home was the correct decision. The space and cleanliness of the accommodation are first class, her meals are varied, nutritional and always good quality. She enjoys all sorts of activities - games/exercises/just chatting with the other residents and, although due to the virus she can't leave the premises, she enjoys walking in the garden and sitting in the open air. I have no hesitation in recommending this care home where I know my mother is being expertly looked after.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Portobello Place at the beginning of the Government lockdown, in a respite capacity. It was a big decision for her and not taken lightly. We are all so impressed with the staff team, the management and the whole home. They have given the most fabulous care and support to
their residents whilst keeping us updated and informed all the time. We have been able to have web chats as often as we want, so my mum-in-law is still seeing us all. The restaurant standard food is amazing, and we get photos of what she is enjoying daily - so jealous! The activities that she has been enjoying are brilliant from daily exercise, cinema films, walks in the grounds, baking, carpet bowls, singing, even online art lessons.
I would like to say a huge thank you to Portobello Place for all you have done and continue to deliver. Mum-in-law has decided that she wants to become a permanent resident now, which I think speaks volumes from someone who is living there and receiving the care.

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Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the level of care, food, entertainment, and accommodation that Portobello Place offers. My mum went into Portobello place as respite care when her health deteriorated quickly in February. We were very concerned that she would be unhappy and desperate to come home at the earliest
possibility. She has surprised us all with how quickly she has settled and along with her health improving, she also seems happier than she has been in some time. COVID 19 has meant she has stayed longer than we first anticipated but my brother and I are comforted by how well she is getting on. The staff is warm, kind, and professional and she is well entertained all day. We believe it would be a very different picture for her quality of life to be back at home.
Worthy of separate mention is the amazing food! We were lucky enough to join Mum for a few meals pre-lockdown and now we get a daily update on what delicious meals she is having we are very envious.

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Overall Experience  Overall Experience 5.0 out of 5

Our elderly friend came into Portobello Place at the end of February for a short period of respite care. In mid-March, virus restrictions were introduced, so she has had to stay under the government's lockdown regulations.
We cannot praise the staff and facilities at Portobello Place highly enough.
Our friend has received excellent care from the wonderful, friendly staff, and we are confident that she has been in a safe, caring environment from the beginning, and this has continued during the recent crisis. Nothing is too much trouble.
Facilities at Portobello Place are second to none.
Accommodation in large luxurious rooms all with ensuite, in house facilities e.g. hairdressing salon, activity rooms, gym, private dining facilities for residents' use, lounges on each floor and a spacious bar bistro area in which to relax; giving the feel of a 5-star hotel with care - including outstanding restaurant standard food and even a small cinema.
A very happy atmosphere with always something of interest and to do.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Portobello Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Portobello Place is calculated as follows: ( (131 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 151 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portobello Place is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Feb 2024

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (8)

Cindy

Cindy Alland

Job Title: General Manager

Joined: 2024

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!


Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.


I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.


I love to travel, spend time with my family, and am a keen gardener.


My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.


I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.

Alex

Alex Nica

Job Title: Dementia Care Manager

Joined: 2024

With over 12 years of experience in the care industry, Alex brings not only knowledge and expertise but also genuine passion for supporting those living with dementia. Originally a qualified accountant, Alex followed her heart into a more fulfilling career in care, specialising in dementia nursing. As a Dementia Friend and Level 5 qualified in leadership and management, Alex is dedicated to creating a warm, supportive environment where residents can thrive. The focus is always on making everyday life meaningful and improving wellbeing through compassionate, person-centred care.

Kayleigh

Kayleigh Hindley

Job Title: Residential Care Manager

Joined: 2025

I have worked in the care industry for nearly 20 years and remain incredibly passionate about what I do. I joined Berkley Care Group in 2025 and I absolutely love being a part of the team.


As the Residential Care Manager, I am always happy to help and support in any way and pride myself on being approachable and dependable.

Tim

Tim Woolford

Job Title: Customer Relations Manager

Joined: 2025

My role is all about supporting individuals and families as they explore residential care. From that very first enquiry and guided tour, through to assessments and admissions, I’m here to make the process as smooth and reassuring as possible.


I understand that considering a move into residential care, whether for yourself or a loved one, can feel overwhelming at first.


I aim to be a friendly, knowledgeable point of contact at every stage, whether it’s an early, informal conversation or guidance through respite (short stay) and permanent (long-term) arrangements.


If you’d like to find out more about life at Portobello Place, I’d be delighted to welcome you for a relaxed chat over coffee in our beautiful Bistro, which enjoys stunning views of the Chiltern Hills.


My background spans over 40 years in customer service and hospitality, and for the past two years, I’ve been dedicated to the residential care sector. Before joining Portobello Place, I supported two of our sister homes—Shinfield View near Reading and Ryefield Court in Hillingdon. Every Berkley home has its own unique personality, but we share the same ethos: empowering people to live well today and thrive tomorrow.


Hope to speak to you soon.

Richard

Richard Manzano

Job Title: Head Chef

Joined: 2019

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.


Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.

Puran

Puran Julani

Job Title: Hospitality & Housekeeping Manager

Joined: 2023

Hello, I am known as PJ, and I have been in the hospitality industry for over 30 years in various sectors. I would say I have a keen eye for detail and a passion for creating a welcoming environment. My team and I will ensure that every corner of Portobello Place is spotless, comfortable and cared for. From overseeing housekeeping standards and delivery exception hospitality, we are committed to making daily life at Portobello Place feel like a 5-star experience for our residents and their guests.

Jurgita

Jurgita Maksimova

Job Title: Events Manager

Joined: 2023

My name is Gita, and I am the Events Manager at Portobello Place. I am responsible for organising and delivering a diverse programme of events and activities tailored to our residents' individual interests and preference. These includes exercise classes, art sessions, games, outings and live entertainment from visiting musicians and performers. My team and I will always ensure our residents remain active, engaged and socially fulfilled.

Viktoria

Viktoria Shevchuk

Job Title: Activities Co-ordinator

Joined: 2022

Viktoria is an abstract artist from Ukraine and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.

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