Portobello Place

My only grumble is after, 5 pm it's difficult to get into the front door with a wait on occasion.

I chose Portobello Place as a potential place of convalescence for my 92-year-old mother following her month-long stay in hospital. My mother immediately decided she wished to become a permanent resident, and it’s easy to see why a decision I heartily endorsed and actioned on her behalf. At every stage of my dealings with the home, I have been impressed with the very high standards of professionalism, care, the individuality of attention, as well as the environment and amenities. Not only has my mother appreciated the warmth of welcome and care as she makes this significant transition from independent living to residential life, but so have I. As her only daughter and living alone myself, I have nobody with whom to share the practical and emotional impacts of this significant change, and I too, have received empathetic and valuable guidance and personal support. This is one leap of literal faith neither of us shall regret. Thank you!

My mum had a lovely couple of weeks being cared for and made many new friends. The place is like a 5 star hotel so doesn’t feel like a care home at all. The staff are friendly and helpful and the rooms airy and comfortable.

It is so lovely, me and the husband think we'll move in when we get too old to live at home.

Having had an operation, I arrived two days after my wife was admitted, being her carer I would not be able to attend to her needs. So I chose this delightful home. I had five weeks respite and the home looked after myself and my wife so well that on myself departing and because of my wife's condition which was deteriorating. I made the decision to retain her in the home based on what I saw around me while I was being cared for.

She has now moved in permanently and even after 24 hours has settled in extremely well. It feels like coming home! The management, administration and all the staff have been so helpful and attentive to our needs.

What an excellent place to live in your later years. I have only ever experienced a friendly, welcoming and caring environment, My mother-in-law is very well cared for in all ways. There is so much fun and positivity from the staff whilst caring intently for every person there. All her needs are taken care of and she is very happy! As a family, you can't find better peace of mind.

We were very happy and pleased with everything about Portobello Place. The staff are very helpful towards residents and visitors. We don't have any concerns over the welfare of my dad and stepmother.

My mum has been very happy for the whole time she has been at the care home. The staff always go that extra mile and are very attentive and caring. The activities on a regular basis are well arranged and inclusive. All of the activities that are organised for special events are brilliant. The rooms are comfortable and well furnished. My mum has everything she needs in her room. It is safe, clean, well managed and a nice place for all.

Why do I often find my wife's fruit bowl empty? I was told it would be refilled every day.

I find the staff extremely helpful, courteous and kind. They care for the residents impeccably and as a result, my mother-in-law has improved in both her medical and mental wellbeing. There is ample opportunity to take part in many activities and enjoys the friendly atmosphere. She is extremely happy here. Guests are always made to feel welcome and it is the best decision we've ever made to move her here. My mother-in-law very much likes the food on offer and always looks forward to meal times.

Visited my mother at lunchtime. Arrived at 12.05 and was invited up to the bistro to await my mother's arrival. Upon her arrival, we proceeded to a table to be served lunch. The lunch was excellent with a varied choice of meals, and the staff were very considerate and helpful. Made the visit to my mother an enjoyable experience.

My commentary is in areas relevant to experience.

We have been so impressed with all the staff members who genuinely care with compassion and tenderness. The customer liaison manager helped us greatly with all the details and emotions factored around moving my mother into full-time residential care. The team give 100 percent support and are a pleasure to deal with.

We are so happy with Portabello Place. Mum moved in a few months ago and received such a caring welcome and the staff went out of their way to make sure she had what suited her as an individual - helping us to choose the right room, the right furniture, timing of her arrival etc. Despite Covid restrictions we as a family were made as welcome as restrictions would allow. This week we were delighted that the home laid on a birthday tea for dad when he visited - 'its not just about the resident, it is about care for the whole family' they said! Thank you so much!

Our mum moved to Portobello Place in April 2021. She was apprehensive about the move, giving up independent living and adapting to a new way of life. Settling in was gradual and the team really helped with adjustment challenges. Mum has a great rapport with the staff, is very happy with how she is cared for and if there’s anything she doesn’t like she says so, and the team are unwaveringly respectful of her views.

In October after a major operation, she lost total confidence in the ability to walk and had a high level of dependency on the carers. The team at Portobello Place were absolutely brilliant. They tended to her physical recuperation but were just as focused on getting her ‘old self’ back. They were individually attentive and found lots of different ways to engage and support her. She has got back her spirit and determination thanks to their care and thoughtfulness.

The whole team at Portobello Place are fabulous, they operate as a team for the good of residents. Thank you!

My mother (89 years old) stayed at Portobello Place for 4 weeks for respite care following a hip replacement. She's a very independent lady and was nervous about being looked after. She was nicely surprised! All the staff cared for her in this wonderful place. She says that they treated her more like a "guest" and a "friend" than a "patient" or "resident". The food was five stars. Adventurous and varied (each of her 4 weeks had a different menu every day).

The facilities were great too. Her room, lovely lounges, social activities, hairdressing, transport to hospital for follow up appointments - everything. All this has given her a huge boost to her recovery. She had been through a horrible time last year with that hip. She felt pampered and valued.

Well done all of you at Portobello Place and thanks!

Mum has just spent two months at Portobello Place and received excellent respite care. The staff are outstanding and she had the best Christmas ever! The facilities, activities and food are second to none!

Portobello truly is a beautiful place and Mum was sad to leave her new friends (staff and residents) behind. I would thoroughly recommend this luxurious care home and I know where I'm going if I ever need looking after!

My Grandmother stayed at Portobello Place for 3 weeks of respite care and I cannot recommend it enough. All of the staff I met during her stay were wonderful - caring, respectful and very friendly. Nothing was too much trouble. All of the facilities are incredible, very modern and really well thought. My Grandmother’s room was lovely and overlooked the beautiful courtyard. She had a wonderful stay - thank you to the team who took such great care of her!

I visited Portobello Place with my dad today to look at it for respite care for him. The facilities are amazing and the staff were so friendly and welcoming, nothing was too much trouble and they went out of their way to give my dad the time and information he needed. Everyone we met had a smile on their faces.