Accommodation in large luxurious rooms all with ensuite
Hilary R (Friend of Resident)
Portobello Place is very clean and spacious, with excellent facilities.
Charles V (Son of Resident)
Dad is extremely happy at Portobello; it's an excellent and well-run place
Martin P (Son of Resident)
As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
These prices are only a guideline, please contact Portobello Place to find out the exact price for your requirements.
Portobello Place has a Review Score of 9.8 (9.841) out of 10, based on 13 reviews in the last 2 years. Over all time Portobello Place has 59 reviews.
Review from Annabelle P (Granddaughter of Resident) published on 5 November 2021
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Reply from Alina Verescu, General Manager at Portobello Place
Thank you for your lovely feedback! We are very pleased to hear that Nan has a great time at Portobello Place! We ensure that we are going above and beyond to offer our residents a wonderful experience.
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Review from Sarah C (Daughter of Resident) published on 8 October 2021
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Reply from Carey Burden, Sales at Portobello Place
Thank you so much for your kind words - I'm so pleased you were happy with the care and support given to Mum and the family whilst she stayed with us
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Review from Sue A (Daughter-in-law of Resident) published on 27 September 2021
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Reply from Carey Burden, Sales at Portobello Place
Thank you for the lovely review. So pleased that your father-in-law enjoyed his respite stay with us and that we helped in terms of his rehabilitation back to his home.
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Review from N H (Son of Resident) published on 21 September 2021
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Reply from Carey Burden, Sales at Portobello Place
Thank you so much for the lovely review. I am so pleased that based on their experience with us they have chosen to stay within the Berkley Care Group family closer to their loved ones.
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Review from Tony L (Son of Resident) published on 19 August 2021
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Reply from Carey Burden, Sales at Portobello Place
Thank you for the lovely review - it's wonderful how settled and happy Mum is.
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Review from Wayne K (Son of Resident) published on 14 May 2021
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Reply from Carey Burden, Sales at Portobello Place
Thank you so much for the review, our team strives every day to go above and beyond for all of our residents and it makes our job so worthwhile when we hear such positive views.
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Review from Alan H (Son of Resident) published on 12 March 2021
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Review from Dolores D (Daughter of Resident) published on 19 November 2020
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Reply from Carey Burden, Administrator at Portobello Place
Thank you so much for the review. When loved ones move into a care home it can be an extremely anxious time for all concerned, and we are very proud of our team going above and beyond daily to ensure each and every person who lives at Portobello Place is happy and well cared for.
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Review from Kate K (Daughter of Resident) published on 17 November 2020
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Reply from Carey Burden, Administrator at Portobello Place
Thank you for your review of the care we provide for Mum. It is lovely to see her so happy! Your comments mean we can all go home knowing we have made a difference.
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Review from Sandra W (Daughter of Resident) published on 27 August 2020
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Reply from Carey Burden, Administrator at Portobello Place
Thank you for your comments, Sandra. We are so pleased that you and your Dad found the care and support here at Portobello Place second to none. We loved having him here.
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Review from Alistair F (Son of Resident) published on 25 August 2020
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Reply from Carey Burden, Administrator at Portobello Place
Thank you for your kind words of appreciation. It was an absolute pleasure meeting your Mum and helping to guide her on the road to recovery.
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Review from Shirley B (Respite Resident) published on 24 July 2020
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Reply from Amanda Tanner, Manager at Portobello Place
What a wonderful review, thank you very much, from everyone at Portobello Place :)
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Review from Karen P (Respite Resident) published on 24 July 2020
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Reply from Amanda Tanner, Manager at Portobello Place
What a wonderful review Karen, thank you very much, from everyone at Portobello Place.
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Review from Kelly E (Ex Family Member) published on 23 July 2020
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Reply from Amanda Tanner, Manager at Portobello Place
What a wonderful review Kelly, thank you very much, from everyone at Portobello Place.
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Review from Sarah (Daughter of Resident) published on 21 July 2020
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Review from Roger T (Son of Resident) published on 17 June 2020
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Review from Alan (Son-in-law of Resident) published on 10 June 2020
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Review from Emma (Daughter of Resident) published on 26 May 2020
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Review from Hilary R (Friend of Resident) published on 5 May 2020
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The Review Score of 9.8 (9.841) out of 10 for Portobello Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Portobello Place is calculated as follows: ( (131 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 151 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Portobello Place is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2024
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Job Title: General Manager
Joined: 2024
My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!
Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.
I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.
I love to travel, spend time with my family, and am a keen gardener.
My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.
I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.
Job Title: Dementia Care Manager
Joined: 2024
With over 12 years of experience in the care industry, Alex brings not only knowledge and expertise but also genuine passion for supporting those living with dementia. Originally a qualified accountant, Alex followed her heart into a more fulfilling career in care, specialising in dementia nursing. As a Dementia Friend and Level 5 qualified in leadership and management, Alex is dedicated to creating a warm, supportive environment where residents can thrive. The focus is always on making everyday life meaningful and improving wellbeing through compassionate, person-centred care.
Job Title: Residential Care Manager
Joined: 2025
I have worked in the care industry for nearly 20 years and remain incredibly passionate about what I do. I joined Berkley Care Group in 2025 and I absolutely love being a part of the team.
As the Residential Care Manager, I am always happy to help and support in any way and pride myself on being approachable and dependable.
Job Title: Customer Relations Manager
Joined: 2025
My role is all about supporting individuals and families as they explore residential care. From that very first enquiry and guided tour, through to assessments and admissions, I’m here to make the process as smooth and reassuring as possible.
I understand that considering a move into residential care, whether for yourself or a loved one, can feel overwhelming at first.
I aim to be a friendly, knowledgeable point of contact at every stage, whether it’s an early, informal conversation or guidance through respite (short stay) and permanent (long-term) arrangements.
If you’d like to find out more about life at Portobello Place, I’d be delighted to welcome you for a relaxed chat over coffee in our beautiful Bistro, which enjoys stunning views of the Chiltern Hills.
My background spans over 40 years in customer service and hospitality, and for the past two years, I’ve been dedicated to the residential care sector. Before joining Portobello Place, I supported two of our sister homes—Shinfield View near Reading and Ryefield Court in Hillingdon. Every Berkley home has its own unique personality, but we share the same ethos: empowering people to live well today and thrive tomorrow.
Hope to speak to you soon.
Job Title: Head Chef
Joined: 2019
Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.
Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.
Job Title: Hospitality & Housekeeping Manager
Joined: 2023
Hello, I am known as PJ, and I have been in the hospitality industry for over 30 years in various sectors. I would say I have a keen eye for detail and a passion for creating a welcoming environment. My team and I will ensure that every corner of Portobello Place is spotless, comfortable and cared for. From overseeing housekeeping standards and delivery exception hospitality, we are committed to making daily life at Portobello Place feel like a 5-star experience for our residents and their guests.
Job Title: Events Manager
Joined: 2023
My name is Gita, and I am the Events Manager at Portobello Place. I am responsible for organising and delivering a diverse programme of events and activities tailored to our residents' individual interests and preference. These includes exercise classes, art sessions, games, outings and live entertainment from visiting musicians and performers. My team and I will always ensure our residents remain active, engaged and socially fulfilled.
Job Title: Activities Co-ordinator
Joined: 2022
Viktoria is an abstract artist from Ukraine and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portobello Place to verify any information. View our terms and conditions. Portobello Place has an Enhanced Service - more info.