
Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.
The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro...
Care Provided by Portobello Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
The price(s) shown are provided by the care home. Contact Portobello Place for full pricing details and T&Cs.
Contact Portobello Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Berkley Care Group
- Private Owned
Person in charge
- Cindy Alland(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Portobello Place Reviews (75)
Portobello Place has a Review Score of 9.9 (9.857) out of 10, based on 25 reviews in the last 2 years.
Over all time Portobello Place has 75 reviews.
She has now moved in permanently and even after 24 hours has settled in extremely well. It feels like coming home! The management, administration and all the staff have been so helpful and attentive to our needs.
Thank you so much for the lovely review of our home. It is lovely to know that mum has settled in well, and so heart-warming to know that you are happy with all that we do to support and care for Mum.
What an excellent place to live in your later years. I have only ever experienced a friendly, welcoming and caring environment, My mother-in-law is very well cared for in all ways. There is so much fun and positivity from the staff whilst caring intently for every person there. All her needs are taken care of and she is very happy! As a family, you can't find better peace of mind.
Thank you Janice for the wonderful review of our home. This means a lot to the team. We pride ourselves on ensuring that Portobello Place is a home away from home for our residents and their loved ones.
We were very happy and pleased with everything about Portobello Place. The staff are very helpful towards residents and visitors. We don't have any concerns over the welfare of my dad and stepmother.
Thank you for the wonderful review of Portobello Place. We are glad to hear that you are pleased with everything about our beautiful home. We appreciate your feedback.
My mum has been very happy for the whole time she has been at the care home. The staff always go that extra mile and are very attentive and caring. The activities on a regular basis are well arranged and inclusive. All of the activities that are organised for special events are brilliant. The rooms are comfortable and well furnished. My mum has everything she needs in her room. It is safe, clean, well managed and a nice place for all.
Thank you for the lovely review of our home. We are pleased to hear that mum is happy under our care and that you find our team very attentive and caring. We are so fortunate to have a wonderful team at Portobello Place.
With the one exception, the staff are very good although some of the English has a lot to be perfected. This confuses my wife. The alarm bells are a problem. It takes ages for the staff to turn them off.
Why do I often find my wife's fruit bowl empty? I was told it would be refilled every day.
Thank you for your feedback. We are happy to hear that you find our care home to be very good. We are also pleased that we were able to address the concerns raised in this review during our recent care plan review meeting. We appreciate your feedback.
I find the staff extremely helpful, courteous and kind. They care for the residents impeccably and as a result, my mother-in-law has improved in both her medical and mental wellbeing. There is ample opportunity to take part in many activities and enjoys the friendly atmosphere. She is extremely happy here. Guests are always made to feel welcome and it is the best decision we've ever made to move her here. My mother-in-law very much likes the food on offer and always looks forward to meal times.
Thank you so much for your lovely review of our service. We are extremely pleased to hear that your mother-in-law has improved in her general well-being whilst in our care. We will continue to provide the highest standard of care to her.
Visited my mother at lunchtime. Arrived at 12.05 and was invited up to the bistro to await my mother's arrival. Upon her arrival, we proceeded to a table to be served lunch. The lunch was excellent with a varied choice of meals, and the staff were very considerate and helpful. Made the visit to my mother an enjoyable experience.
Thank you so much for your wonderful review. We are pleased to hear that you are happy with our catering service. As a luxury care provider, we pride ourselves on providing an exceptional dining experience, as well as outstanding care, not only for our residents but their loved ones too.
My commentary is in areas relevant to experience.
Thank you for your positive feedback about Portobello Place. We are delighted that you find our home welcoming and pleasant during your visit. We look forward to welcoming you again.
We have been so impressed with all the staff members who genuinely care with compassion and tenderness. The customer liaison manager helped us greatly with all the details and emotions factored around moving my mother into full-time residential care. The team give 100 percent support and are a pleasure to deal with.
Thank you so much for your comments. The team at Portobello Place are truly amazing and I will be sure to pass this on.
We are so happy with Portabello Place. Mum moved in a few months ago and received such a caring welcome and the staff went out of their way to make sure she had what suited her as an individual - helping us to choose the right room, the right furniture, timing of her arrival etc. Despite Covid restrictions we as a family were made as welcome as restrictions would allow. This week we were delighted that the home laid on a birthday tea for dad when he visited - 'its not just about the resident, it is about care for the whole family' they said! Thank you so much!
Thank you for the lovely review - it's incredibly heartwarming to read your comments - I will pass these onto the team.
Our mum moved to Portobello Place in April 2021. She was apprehensive about the move, giving up independent living and adapting to a new way of life. Settling in was gradual and the team really helped with adjustment challenges. Mum has a great rapport with the staff, is very happy with how she is cared for and if there’s anything she doesn’t like she says so, and the team are unwaveringly respectful of her views.
In October after a major operation, she lost total confidence in the ability to walk and had a high level of dependency on the carers. The team at Portobello Place were absolutely brilliant. They tended to her physical recuperation but were just as focused on getting her ‘old self’ back. They were individually attentive and found lots of different ways to engage and support her. She has got back her spirit and determination thanks to their care and thoughtfulness.
The whole team at Portobello Place are fabulous, they operate as a team for the good of residents. Thank you!
Thank you so much for the lovely review. It's so heartwarming to know that you are happy with all that we do to support and care for Mum. I will share your kind words with the team.
My mother (89 years old) stayed at Portobello Place for 4 weeks for respite care following a hip replacement. She's a very independent lady and was nervous about being looked after. She was nicely surprised! All the staff cared for her in this wonderful place. She says that they treated her more like a "guest" and a "friend" than a "patient" or "resident". The food was five stars. Adventurous and varied (each of her 4 weeks had a different menu every day).
The facilities were great too. Her room, lovely lounges, social activities, hairdressing, transport to hospital for follow up appointments - everything. All this has given her a huge boost to her recovery. She had been through a horrible time last year with that hip. She felt pampered and valued.
Well done all of you at Portobello Place and thanks!
Thank you so much for your wonderful review. It was an absolute pleasure meeting and taking care of mum.
Mum has just spent two months at Portobello Place and received excellent respite care. The staff are outstanding and she had the best Christmas ever! The facilities, activities and food are second to none!
Portobello truly is a beautiful place and Mum was sad to leave her new friends (staff and residents) behind. I would thoroughly recommend this luxurious care home and I know where I'm going if I ever need looking after!
Thank you so much for the review. Your Mum is one special lady and we miss her dearly.
My Grandmother stayed at Portobello Place for 3 weeks of respite care and I cannot recommend it enough. All of the staff I met during her stay were wonderful - caring, respectful and very friendly. Nothing was too much trouble. All of the facilities are incredible, very modern and really well thought. My Grandmother’s room was lovely and overlooked the beautiful courtyard. She had a wonderful stay - thank you to the team who took such great care of her!
Thank you so much for the review - it was a pleasure to be able to help and ease the stress for Mum.
I visited Portobello Place with my dad today to look at it for respite care for him. The facilities are amazing and the staff were so friendly and welcoming, nothing was too much trouble and they went out of their way to give my dad the time and information he needed. Everyone we met had a smile on their faces.
It was a pleasure meeting your dad yesterday and we look forward to welcoming him here in the next couple of weeks.
My fiancé and I contacted Portobello Place when searching for suitable end-of-life care for my mum who sadly had acute myeloid leukaemia and Alzheimer's. From the initial inquiry call with them to the final days of my mum's life, the customer service and care standard given to my mum has been faultless. All of the team went over and above their jobs during a very stressful and sad time in our lives, showing warmth and compassion when helping to deliver the level of care we would have wanted to give our mum at home in the final few weeks of her life. We couldn't recommend Portobello Place highly enough for all of the support they have shown our family.
Thank you very much for your lovely review. It was a privilege to look after your mother during such sensitive times. We will pass your lovely feedback onto the staff team.
Portobello Place has been fantastic with the care of my Nan. She might not be the easiest resident but have been fantastic with her, and continue to help her through rehab and activities. My Nan enjoys the company of the other residents and continues to tell me how amazing the food is. Even through COVID, we were able to safely meet up with her outside, which has been lovely. Everyone one of the staff members are so friendly and can’t do enough for us and her. I can rest easy at night knowing my Nan is in the best care and enjoys being there. Thank you to all the staff at Portobello Place, really can’t thank you enough.
Thank you for your lovely feedback! We are very pleased to hear that Nan has a great time at Portobello Place! We ensure that we are going above and beyond to offer our residents a wonderful experience.
My mother spent a very comfortable four weeks residing at Portobello Place for some respite prior to an operation. Her initial worries and concerns soon dissipated after meeting all the kind, caring and concerned staff from the lovely ladies who cleaned her room through to the professional and discreet carers and the genuinely interested managers. Everyone treated her as an individual with her own specific requirements. She soon felt totally at home and although encouraged to join in with activities, she, unfortunately, didn't feel well for much of the time but was never pressured into anything, instead treated with care and understanding. She was fortunate to have a lovely room opening onto the courtyard where our family were able to visit her daily. I wouldn't hesitate to recommend Portobello Place as a permanent home or for respite for your loved ones.
Thank you so much for your kind words - I'm so pleased you were happy with the care and support given to Mum and the family whilst she stayed with us
He said himself that the carers looked after him really well and he had no complaints about the carers at all. I think for a relative that is the most important thing to hear.
He particularly enjoyed the exercise programme put together for him and he really liked the gym. I have no doubt this helped in his rehab and permitted him to return to his own apartment.
I think that in normal non-Covid times he would have really enjoyed all the activities. He did get a bit frustrated with the Covid safe visiting arrangements, but often mentioned the lovely garden and we had some good visits there.
Thank you Portobello Place for all you did for him and we will certainly recommend you.
Thank you for the lovely review. So pleased that your father-in-law enjoyed his respite stay with us and that we helped in terms of his rehabilitation back to his home.
The care and attention they received was excellent and they soon settled into the routine. The staff really seemed to care about my parents and nothing seemed too much to ask. Although my visits were limited due to Covid restrictions, the weather was nice and we had some nice times outside in a courtyard area.
Since their great experience at Portobello, they have subsequently moved into one of their sister Berkley Care Group homes.
Thank you so much for the lovely review. I am so pleased that based on their experience with us they have chosen to stay within the Berkley Care Group family closer to their loved ones.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portobello Place.
There are no upcoming events for Portobello Place.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Berkley Care Group
- 31 Jan 2025Recipient: Berkley Care Group
- 31 Jan 2024Recipient: Berkley Care Group
Meet the Team (7)

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!
Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.
I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.
I love to travel, spend time with my family, and am a keen gardener.
My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.
I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.

With over 12 years of experience in the care industry, Alex brings not only knowledge and expertise but also genuine passion for supporting those living with dementia. Originally a qualified accountant, Alex followed her heart into a more fulfilling career in care, specialising in dementia nursing. As a Dementia Friend and Level 5 qualified in leadership and management, Alex is dedicated to creating a warm, supportive environment where residents can thrive. The focus is always on making everyday life meaningful and improving wellbeing through compassionate, person-centred care.

I have worked in the care industry for nearly 20 years and remain incredibly passionate about what I do. I joined Berkley Care Group in 2025 and I absolutely love being a part of the team.
As the Residential Care Manager, I am always happy to help and support in any way and pride myself on being approachable and dependable.

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.
Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.

Hello, I am known as PJ, and I have been in the hospitality industry for over 30 years in various sectors. I would say I have a keen eye for detail and a passion for creating a welcoming environment. My team and I will ensure that every corner of Portobello Place is spotless, comfortable and cared for. From overseeing housekeeping standards and delivery exception hospitality, we are committed to making daily life at Portobello Place feel like a 5-star experience for our residents and their guests.

My name is Gita, and I am the Events Manager at Portobello Place. I am responsible for organising and delivering a diverse programme of events and activities tailored to our residents' individual interests and preference. These includes exercise classes, art sessions, games, outings and live entertainment from visiting musicians and performers. My team and I will always ensure our residents remain active, engaged and socially fulfilled.

Viktoria is an abstract artist from Ukraine, and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portobello Place to verify any information. View our terms and conditions. Portobello Place has an Enhanced Service -more info.