Portobello Place

A lovely home. The bedroom was really nice with pleasant views from the windows which my mother enjoyed. She stayed in Portobello Place for respite care while I was on holiday. Her visitors said that she always seemed happy and they enjoyed taking her to the bistro when they visited.

My mother has been a resident for over 3 years and the care , consideration , kindness has been outstanding . All staff genuinely have a deep connection with my mother and know her on a personal level and consistently try to accomodate all her needs. Nothing seems too much trouble and they have a deep affection for her and her welfare . Today the family visited and a member of staff went the extra mile to make our visit extra special for us and our Mother . We cannot thank the carer enough and my Mother was delighted. All the staff are wonderful and know us by name and are so welcoming

Very good care in pleasant surroundings. Looked after Dad in the best way and left him to his own company when required. Activities available but not pushed as Dad wasn't always keen. Great food available in the bistro or his room which he enjoyed. Lovely room overlooking a patio which he could sit in when sunny. Overall an enjoyable experience for someone who had only ever lived in his own home apart from National Service.

I had respite care for 3 weeks during which I developed a chest infection in one lung and a bladder infection. The care at Portobello Place was consistently good. However, the laundry service did have lapses. I lost several items of clothing which didn't get labelled. These weren't recovered. The optional services for haircuts, manicures and chiropody were much appreciated.

I always find the staff warm and caring and do their very best to facilitate any requests. The house and rooms are beautifully decorated and you feel at home and relaxed very quickly. My mother is content and relaxed and especially appreciates the help she receives in the bathroom. Thank you!

An excellent stay. I have been very well looked after and treated. Thank you very much.

A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.

If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content life with pride and dignity.

I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!

Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.

Well done to these two particular members of staff.

My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.

My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.

My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.

I have been made to feel very confident that she has received the best care.

Varied and delicious food too/interesting menu.

This can only be a snapshot rather than a review as I have only spent three weeks here. On arrival I was immediately made to feel welcome, shown to my accommodation, the bistros, lounges and happy areas being picked out. There are plenty of helpful staff to guide if needed and I was given a copy of the weekly calendar with all the daily activities. Between events, there is time to spend in the bistros where there is a supply of good quality food and drinks. Time is passing quickly and I am so pleased that I have become a member of Portabello.

Dad seems to have settled into life at Portobello Place remarkably quickly. My brother and I have both noticed a clear improvement in his well-being after only 3 weeks. He has been warmly welcomed into Portobello, as have we! A highlight of his first week was having Sunday lunch with all his close family. The wonderful member of staff who looked after us so royally and we could see the absolute delight on Dad’s face to have us all there. We all loved the experience so thank you so much to the manager for arranging it. Big shout out to two other members of staff for a delicious lunch and Dad is clearly thriving from having fantastic home-cooked food, not to mention the odd alcoholic drink in the evening!

Great staff and support. Pleasant atmosphere, like a cruise ship, rather than a typical " care home" type. Relaxed feel and kindness. Staff seem to genuinely enjoy their work. Food looks ok and must be hard to cater for sensitive and restricted diets, but may benefit from more "comfort food" options as well as international cuisine. Overall, an excellent experience.

I have been very happy here and felt very safe. My health has improved tremendously and I feel ready to go back to my flat and cope with life there on my own. Many thanks.