
Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.
The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro...
Care Provided by Portobello Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
The price(s) shown are provided by the care home. Contact Portobello Place for full pricing details and T&Cs.
Contact Portobello Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Berkley Care Group
- Private Owned
Person in charge
- Cindy Alland(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Portobello Place Reviews (75)
Portobello Place has a Review Score of 9.9 (9.857) out of 10, based on 25 reviews in the last 2 years.
Over all time Portobello Place has 75 reviews.
An excellent stay. I have been very well looked after and treated. Thank you very much.
Thank you for your feedback! We're so happy to hear that you felt well cared for and had an excellent stay at Portobello Place.
A very pleasant stay, comfortable at all times. Nothing too much trouble for staff.
Thank you for your fantastic review and for rating us five stars across the board! We're so pleased you had a comfortable and enjoyable stay. Your kind words mean a lot to the team. If there's anything we can do to make your experience even better in the future, please do let us know.
If you're looking for a nursing home for a family member then look no further. Portobello is the best. I've visited people in many others. Everyone looks immaculate, they are kept busy and entertained. The meals are restaurant quality. This is not God's waiting room, this is living a very good content life with pride and dignity.
Thank you for taking the time to share such a heartfelt and glowing review. We're thrilled to hear that you consider Portobello Place the best and that our team's dedication to care, dignity and engagement shines through. It's especially great to know you appreciate the high standards and that we're on the same page about believing good food is an essential part of a person's well-being!
I booked myself in for a lunch which I ate at a table in the bistro with three other residents. The bistro manager and service staff were polite, helpful and easy to talk with. It was Friday and the fish and chips and peas were delicious and beautifully cooked and presented, and the dessert, fruit pavlova, was perfect. The table was laid with a cloth, napkins and flowers, and the whole place beautifully clean. Good conversation made this a perfect and unhurried lunch. Well done!
Thank you so much for your wonderful review. We are delighted to hear that you had such a positive experience at our bistro and that both the food and atmosphere contributed to a pleasant and enjoyable lunch. Our team takes great pride in providing high-quality meals and it means a lot that you...
Great care home. My mum was here for 7 weeks respite care, and I was very impressed by the overall care provided. Firstly, the building - this is a very modern purpose-built home, well laid out with separate floors for residents depending on their needs (floor for residents with dementia; those who are more independent; and less independent). This is very well thought through and works well. Secondly, the food - it's very good. Varied and interesting menu, and good quality. Thirdly, the staff - Portobello seems to be able to attract good staff, who make all the difference for residents. Lastly, management - they are on-site, available, responsive, hands-on, and seem to be on top of things. Would also just mention the security - codes to enter, and when visiting my Mum late evening, I would get challenged by staff before they got to know me, which is a good sign in my view. Very good experience overall and would highly recommend.
We would like to thank you very much for your excellent review based on your mothers respite stay with us recently. We will be delighted to share your wonderful comments to our great team. Thank you very much.
Absolutely fantastic service from the maintenance manager and the head chef for the private dining at such short notice.
Very much appreciated. Excellent food and great service.
Well done to these two particular members of staff.
Thank you very much for your lovely review based on your recent private dining experience. I will thank both our chef and our maintenance manager who were able to help you. We are very lucky to have such a lovely private dining room in our beautiful home. Please feel free to book the room at any time.
My mother, in her nineties, was a resident for over three months. She was very well cared for. Portobello Place is very clean and spacious, with excellent facilities. An extensive programme of activities is available, including several well-being options. The food is of high quality, with daily changing menus offering lots of variety. The staff at all levels were consistently helpful, kind and friendly, attentive and on call 24 hours. My mother was very happy with her care throughout her stay. We would highly recommend.
Thank you for taking the time to leave this wonderful review. We are so happy you and your mother were happy with the customer service and care. We will share your kind words with all our team at Portobello Place, as it is truly a group effort.
My dad, who has Alzheimer's, has been at Portobello Place since August having previously been in another care home for a short period of time. The difference in our experience is immeasurable from the previous home. Portobello Place has been amazing right from the start. The team worked quickly to have my dad transferred from the previous home, they listened carefully to our concerns and put a tailored plan in place so we felt comfortable. Dad is not the easiest of people particularly given his condition, but Portobello Place have been nothing but supportive and understanding. They have worked hard to integrate Dad into the home, encouraging him to join in the fantastic array of trips and outings which he is now more readily going along to. We find the staff fantastic, so caring and kind. A big shout out to the member of staff who supports Dad at the weekend, she is just wonderful, it is easy to see how comfortable Dad is with her and also two other members of staff in particular. Thank you all for everything you do.
Thank you for entrusting us with the care of your dad, and for taking a moment to recommend us to others. It's been so lovely for us to see him settle in and we're happy that you feel the same. Your kind words are truly appreciated and have been passed on to our team. We pride ourselves in ensuring...
My father has been at Portobello since January 2021. While our early experiences of the care home were extremely frustrating, we have noticed a significant improvement in the quality of care over the last 2-3 months. My father has reached the end of life stage and following a week in hospital he returned to the home on November 6th. The staff have been wonderful to both my father and us, his daughters. They have listened to our wishes regarding our father's care, as he is not now able to make decisions for himself and we have power of attorney. He and we have been treated with respect, kindness and care. Thank you.
Thank you so much for taking the time to write a positive review. As a new home 3 years ago, we appreciate the possible frustrations you would have experienced. But the team are delighted to hear that you have noticed the significant improvement in your father's care. Your father added a very special something to Portobello Place and it's been a delight caring for him.
I have been made to feel very confident that she has received the best care.
Thank you for the review. It was an absolute pleasure caring for your mum, getting to know her and the family during the stay. We're so happy to hear that you were pleased with our facilities and felt confident with the care provided at Portobello Place.
I have watched and listened to the kindness shown by staff to everyone. The infinite patience and the attention to detail, always going the extra mile to help and support their patients.
Thank you everyone!
Varied and delicious food too/interesting menu.
Thank you for the lovely review. It was a pleasure caring and getting to know you during your respite stay. We look forward to welcoming you again!
This can only be a snapshot rather than a review as I have only spent three weeks here. On arrival I was immediately made to feel welcome, shown to my accommodation, the bistros, lounges and happy areas being picked out. There are plenty of helpful staff to guide if needed and I was given a copy of the weekly calendar with all the daily activities. Between events, there is time to spend in the bistros where there is a supply of good quality food and drinks. Time is passing quickly and I am so pleased that I have become a member of Portabello.
Thank you for your kind words! We're really pleased to hear you received a warm welcome and that you have plenty of options for activities in our weekly planner. We are honoured that you have chosen Portobello Place and have become a part of our family.
Dad seems to have settled into life at Portobello Place remarkably quickly. My brother and I have both noticed a clear improvement in his well-being after only 3 weeks. He has been warmly welcomed into Portobello, as have we! A highlight of his first week was having Sunday lunch with all his close family. The wonderful member of staff who looked after us so royally and we could see the absolute delight on Dad’s face to have us all there. We all loved the experience so thank you so much to the manager for arranging it. Big shout out to two other members of staff for a delicious lunch and Dad is clearly thriving from having fantastic home-cooked food, not to mention the odd alcoholic drink in the evening!
Thank you, Muriel, for the lovely feedback on our home. I am pleased to hear that you and the family enjoyed Dad's first fine dining experience at Portobello Place. I am also glad to hear that Dad has settled well and is enjoying the facilities in our home. All our staff aim to treat not only our...
Great staff and support. Pleasant atmosphere, like a cruise ship, rather than a typical " care home" type. Relaxed feel and kindness. Staff seem to genuinely enjoy their work. Food looks ok and must be hard to cater for sensitive and restricted diets, but may benefit from more "comfort food" options as well as international cuisine. Overall, an excellent experience.
I have been very happy here and felt very safe. My health has improved tremendously and I feel ready to go back to my flat and cope with life there on my own. Many thanks.
Thank you for the lovely review of our home. I am glad that you were happy with your care during your stay with us and more importantly, you felt very safe. You are always welcome at Portobello Place even if it is just for a cuppa.
All the staff without exception are excellent. Food is very good and staff are very friendly.
My only grumble is after, 5 pm it's difficult to get into the front door with a wait on occasion.
Thank you very much Peter for the wonderful review of our home. We are so pleased to hear that Dad's health has improved since being in our care. It is also lovely that you find our team to be excellent. We are so lucky to have such a wonderful and caring team.
I chose Portobello Place as a potential place of convalescence for my 92-year-old mother following her month-long stay in hospital. My mother immediately decided she wished to become a permanent resident, and it’s easy to see why a decision I heartily endorsed and actioned on her behalf. At every stage of my dealings with the home, I have been impressed with the very high standards of professionalism, care, the individuality of attention, as well as the environment and amenities. Not only has my mother appreciated the warmth of welcome and care as she makes this significant transition from independent living to residential life, but so have I. As her only daughter and living alone myself, I have nobody with whom to share the practical and emotional impacts of this significant change, and I too, have received empathetic and valuable guidance and personal support. This is one leap of literal faith neither of us shall regret. Thank you!
Thank you for the wonderful review, Pippa. It is an absolute pleasure to have mum in our care. I am pleased to see that mum has settled well in our home. We will continue to ensure that mum is supported with her care needs.
My mum had a lovely couple of weeks being cared for and made many new friends. The place is like a 5 star hotel so doesn’t feel like a care home at all. The staff are friendly and helpful and the rooms airy and comfortable.
Thank you for the lovely review of Portobello Place. We are glad to hear that mum enjoyed her stay with us. Our doors are always open should mum need to come back.
It is so lovely, me and the husband think we'll move in when we get too old to live at home.
Thank you for the lovely review of Portobello Place. It is great to hear that mum has settled well in the home. Our team are loving and welcoming and when the time is right, we look forward to welcoming you both.
Having had an operation, I arrived two days after my wife was admitted, being her carer I would not be able to attend to her needs. So I chose this delightful home. I had five weeks respite and the home looked after myself and my wife so well that on myself departing and because of my wife's condition which was deteriorating. I made the decision to retain her in the home based on what I saw around me while I was being cared for.
Thank you for the lovely review. It was a pleasure to have had both of you in our care. Our doors are always open should you need to come back.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portobello Place.
There are no upcoming events for Portobello Place.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Berkley Care Group
- 31 Jan 2025Recipient: Berkley Care Group
- 31 Jan 2024Recipient: Berkley Care Group
Meet the Team (7)

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!
Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.
I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.
I love to travel, spend time with my family, and am a keen gardener.
My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.
I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.

With over 12 years of experience in the care industry, Alex brings not only knowledge and expertise but also genuine passion for supporting those living with dementia. Originally a qualified accountant, Alex followed her heart into a more fulfilling career in care, specialising in dementia nursing. As a Dementia Friend and Level 5 qualified in leadership and management, Alex is dedicated to creating a warm, supportive environment where residents can thrive. The focus is always on making everyday life meaningful and improving wellbeing through compassionate, person-centred care.

I have worked in the care industry for nearly 20 years and remain incredibly passionate about what I do. I joined Berkley Care Group in 2025 and I absolutely love being a part of the team.
As the Residential Care Manager, I am always happy to help and support in any way and pride myself on being approachable and dependable.

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.
Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.

Hello, I am known as PJ, and I have been in the hospitality industry for over 30 years in various sectors. I would say I have a keen eye for detail and a passion for creating a welcoming environment. My team and I will ensure that every corner of Portobello Place is spotless, comfortable and cared for. From overseeing housekeeping standards and delivery exception hospitality, we are committed to making daily life at Portobello Place feel like a 5-star experience for our residents and their guests.

My name is Gita, and I am the Events Manager at Portobello Place. I am responsible for organising and delivering a diverse programme of events and activities tailored to our residents' individual interests and preference. These includes exercise classes, art sessions, games, outings and live entertainment from visiting musicians and performers. My team and I will always ensure our residents remain active, engaged and socially fulfilled.

Viktoria is an abstract artist from Ukraine, and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portobello Place to verify any information. View our terms and conditions. Portobello Place has an Enhanced Service -more info.