
Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Accommodation in large luxurious rooms all with ensuiteHilary R(Friend of Resident/Service User)

Portobello Place is very clean and spacious, with excellent facilities.Charles V(Son of Resident/Service User)


Portobello Place care home in Chartridge, just outside Chesham in Buckinghamshire, that opened in December 2019. It is a luxurious, purpose-built care home in an envious location, right in the heart of the Chilterns.
The care home is registered to care for 61 residents and aims to offer the highest standard of residential care when it opens its doors. With tasteful décor and luxurious furnishings throughout, a large bar and bistro...
Care Provided by Portobello Place
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
As an all-inclusive home, admin charges, hair and beauty treatments, chiropody, outings, daily newspaper, landline telephone, Wi-Fi, a chauffeur for appointments, daily fine dining experience plus the opportunity for friends and family to dine with residents is all included in our care fees.
The price(s) shown are provided by the care home. Contact Portobello Place for full pricing details and T&Cs.
Contact Portobello Place to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Berkley Care Group
- Private Owned
Person in charge
- Cindy Alland(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
Portobello Place Reviews (75)
Portobello Place has a Review Score of 9.9 (9.857) out of 10, based on 25 reviews in the last 2 years.
Over all time Portobello Place has 75 reviews.
Mum's transformation is miraculous. She is now back to smiling, starting conversations and has realised that she needs to sort of care and attention that Portobello Place provides, she even pops up on the Portobello Place social media page from time to time!
It isn't cheap but the standard of care and the friendliness of the staff, confirms that the decision we made was definitely the right one.
Thank you for the lovely review - it's wonderful how settled and happy Mum is.
My mum was recently a resident of Portobello Place, it was a difficult time for her, myself and my family following her diagnosis, however, the team at Portobello Place are truly outstanding! They cared so well for my mum and made her feel so comfortable and happy in her last few months. They also made the family and friends feel so welcome and comfortable during our visits there. Knowing my mum was so well cared for and looked after brings me so much comfort and I will always be grateful to the team for that.
Thank you so much for the review, our team strives every day to go above and beyond for all of our residents and it makes our job so worthwhile when we hear such positive views.
My mother came to Portobello Place on respite after an unexpected fall. Their professional response to our urgent request for respite was exceptional, and she was treated with great kindness at a difficult time. For 6 months she has been cared for with thoughtfulness and affection and has now decided to make her stay permanent as she is so happy! It is a wonderfully friendly environment, where residents are encouraged to both relax and pursue many different and interesting activities according to their wishes. The rooms, facilities and gardens make for a lovely environment and food is of top-quality restaurant standard. We will always be so grateful to the staff for their care and kindness, and we can't praise enough the ongoing communication with relatives, giving us confidence that mum’s ongoing needs are constantly evaluated to ensure that her care remains at a high standard. I have no hesitation in recommending Portobello Place for top quality respite or residential care.
Mum went into hospital due to having a fall, she suffers with dementia and we can no longer give her the care she requires, it is a very anxious time for the family. I can not thank Portobello staff enough for the care and kindness they have shown towards her and the family, mum does not hear very well therefore a telephone call is not an option. However, with the help from the staff, I have been able to FaceTime mum most days, this has been very reassuring to know she is happy and well. Portobello is a lovely care home with excellent food, catering for all needs, very well kept, excellent gardens, but most important of all the kind and caring staff. Thank you.
Thank you so much for the review. When loved ones move into a care home it can be an extremely anxious time for all concerned, and we are very proud of our team going above and beyond daily to ensure each and every person who lives at Portobello Place is happy and well cared for.
Portabello has been nothing but amazing with our mum. It's been a difficult time for mum and the family following mums diagnosis, but the team have made this so much easier to deal with by knowing that mum is safe, cared for at such a high level, treated and respected as an individual and made to feel so welcomed and part of the portabello family. We have never seen mum as happy as she is now! The food is incredible, the staff communicates with mum and us whenever and whatever the need. Everyone is accommodating and understanding of person-centred care. Mum has been involved in many activities and it's amazing to see her so happy and cared for. You really are doing an amazing job... you are all heroes! Exceptional service and highly recommend.
Thank you for your review of the care we provide for Mum. It is lovely to see her so happy! Your comments mean we can all go home knowing we have made a difference.
My father was in Portobello Place for a few weeks respite, the care he received there was outstanding. The staff are very helpful and friendly and they couldn’t do enough for my dad (who didn’t want to leave). The food was excellent. This is by far the best care home for miles. I would definitely recommend Portobello Place to anyone.
Thank you for your comments, Sandra. We are so pleased that you and your Dad found the care and support here at Portobello Place second to none. We loved having him here.
It's worth mentioning that this was right in the middle of lockdown and they were able to accommodate my mum on an outside wing with a garden where we could visit her and speak to her through the fence to help her not feel cut off during her stay with all of the restrictions in place.
I highly recommend Portobello Place to families who are looking for high quality yet affordable care for their relatives.
Thank you for your kind words of appreciation. It was an absolute pleasure meeting your Mum and helping to guide her on the road to recovery.
All staff from administrators to carers do a fantastic job.
I would certainly recommend Portobello Place to any family looking for permanent or respite care.
What a wonderful review, thank you very much, from everyone at Portobello Place :)
When we first drove up, we thought what a beautiful home. The careers were very kind and lovely. We had booked a visit to see my mum in respite, and they looked after us very well. Would definitely recommend this home.
What a wonderful review Karen, thank you very much, from everyone at Portobello Place.
This is an excellent home, the staff are very caring and they spend valuable time with the residents, which is fantastic, as it can be daunting for the residents being away from there main home life. Well done team, keep up the great work.
What a wonderful review Kelly, thank you very much, from everyone at Portobello Place.
My father moved into the home straight from hospital initially as respite care but has decided to stay. From the staff who took care of him while he was in isolation to another staff member who is always there when we have a socially distant visit, the staff have been warm, welcoming and caring. He enjoys his art lessons and we look forward to sampling some of the delicious-sounding food when we can meet him inside.
I have been very impressed with the excellent accommodation and care my mother has received at Portobello Place especially given difficult conditions over the past three months. She has had her own small flat in sheltered housing for the past ten years but earlier this year it was clear that the responsibilities of doing everything for herself was becoming too much at age 91. The welcome she has received at Portobello has been fantastic and the quality of care from the excellent staff has reassured me that moving to the home was the correct decision. The space and cleanliness of the accommodation are first class, her meals are varied, nutritional and always good quality. She enjoys all sorts of activities - games/exercises/just chatting with the other residents and, although due to the virus she can't leave the premises, she enjoys walking in the garden and sitting in the open air. I have no hesitation in recommending this care home where I know my mother is being expertly looked after.
I would like to say a huge thank you to Portobello Place for all you have done and continue to deliver. Mum-in-law has decided that she wants to become a permanent resident now, which I think speaks volumes from someone who is living there and receiving the care.
Worthy of separate mention is the amazing food! We were lucky enough to join Mum for a few meals pre-lockdown and now we get a daily update on what delicious meals she is having we are very envious.
We cannot praise the staff and facilities at Portobello Place highly enough. Our friend has received excellent care from the wonderful, friendly staff, and we are confident that she has been in a safe, caring environment from the beginning, and this has continued during the recent crisis. Nothing is too much trouble.
Facilities at Portobello Place are second to none.
Accommodation in large luxurious rooms all with ensuite, in house facilities e.g. hairdressing salon, activity rooms, gym, private dining facilities for residents' use, lounges on each floor and a spacious bar bistro area in which to relax; giving the feel of a 5-star hotel with care - including outstanding restaurant standard food and even a small cinema.
A very happy atmosphere with always something of interest and to do.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 February 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portobello Place.
There are no upcoming events for Portobello Place.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Berkley Care Group
- 31 Jan 2025Recipient: Berkley Care Group
- 31 Jan 2024Recipient: Berkley Care Group
Meet the Team (7)

My name is Cindy Alland. I have worked in the Older Care industry for approaching 40 years and, in that time, have held numerous roles and faced just about every challenge there is!
Starting at ‘Grass roots’ I worked my way up from Carer, Senior, Head of Residential, Home Manager, Regional Business operations and then became an independent Interim manager and trouble shooter. I have managed care homes in multiple counties across England consisting of Residential, Dementia, Nursing and Sheltered/Assisted living – from small 26 bed homes to upwards of 90 beds.
I have also had overlapping spells of property development along the way and, most recently, my husband and I have moved into the house we have been building for the last few years.
I love to travel, spend time with my family, and am a keen gardener.
My work ‘passion’ though, is making a positive difference. I strive to empower those I work with to be the best they can, to create an environment that residents can feel supported and loved and staff can feel proud and valued.
I treat everyone with respect, as I would want to be treated. My door is always open. I want staff, residents and their families to know I am there for them. Well led staff create the best outcome for all. Enrichment of the lives of our residents and team is what I work towards. Person centred care, empathy and compassion are my focus to deliver the best I can.

With over 12 years of experience in the care industry, Alex brings not only knowledge and expertise but also genuine passion for supporting those living with dementia. Originally a qualified accountant, Alex followed her heart into a more fulfilling career in care, specialising in dementia nursing. As a Dementia Friend and Level 5 qualified in leadership and management, Alex is dedicated to creating a warm, supportive environment where residents can thrive. The focus is always on making everyday life meaningful and improving wellbeing through compassionate, person-centred care.

I have worked in the care industry for nearly 20 years and remain incredibly passionate about what I do. I joined Berkley Care Group in 2025 and I absolutely love being a part of the team.
As the Residential Care Manager, I am always happy to help and support in any way and pride myself on being approachable and dependable.

Richard has been lucky enough to work across most of the care homes in the Berkeley Care Group but is now based at Portobello Place as the Head Chef.
Richard has dedicated himself to the residents with a person centred approach with their catering and well-being requirements whilst providing great hospitality and service.

Hello, I am known as PJ, and I have been in the hospitality industry for over 30 years in various sectors. I would say I have a keen eye for detail and a passion for creating a welcoming environment. My team and I will ensure that every corner of Portobello Place is spotless, comfortable and cared for. From overseeing housekeeping standards and delivery exception hospitality, we are committed to making daily life at Portobello Place feel like a 5-star experience for our residents and their guests.

My name is Gita, and I am the Events Manager at Portobello Place. I am responsible for organising and delivering a diverse programme of events and activities tailored to our residents' individual interests and preference. These includes exercise classes, art sessions, games, outings and live entertainment from visiting musicians and performers. My team and I will always ensure our residents remain active, engaged and socially fulfilled.

Viktoria is an abstract artist from Ukraine, and she enjoys motivating and encouraging resident participation. Viktoria is involved in creating a weekly programme which includes one-to-one activities as well as group sessions, ensuring that this is circulated to all service users to know what is taking place and where.
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