Submit a Review for Barchester Mortain Place Care Home
93 Pevensey Bay Road, Eastbourne, BN23 6JF
View full details of Barchester Mortain Place Care HomeLatest Reviews for Barchester Mortain Place Care Home
26 January 2026
My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and
understanding with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
19 January 2026
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
19 January 2026
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
16 January 2026
Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be
efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
16 January 2026
Found care home first class. Staff very helpful.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
16 January 2026
My experience moving my mother to Mortain care home.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
13 January 2026
My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well
presented & an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
08 January 2026
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and
comfortable. My mother in law is happy with the food and eats well.
24 November 2025
If I ever have to moved into a care home again, Mortain Place would be my first choice.
Everyone was so caring and kind and as I had to be away from home I couldn't have been happier.
The room was comfortable and the food was good.
Thank you very much!
17 November 2025
My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and
beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!
10 November 2025
My great aunt is currently staying for respite and she is doing more than she has done for years at home.
I have had lunch with her and was impressed with the food.
Everyone is very friendly and helpful.
Lovely atmosphere and lots of smiles.
23 September 2025
The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led
walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live.
15 September 2025
Visiting a family friend at this wonderful friendly run care home, which goes above and beyond in looking after there residents in there care. The home takes residents out on trips and has entertainment provided during the week. I would recommend this establishment to anyone looking for a place to
live for there loved ones in there twilight years.
15 September 2025
Wonderful home, the staff are so kind and caring.
It's very clean and the food is excellent..
Every day there are activities , entertainment, , and residents can go on outings,.
I can't praise the place enough.
03 September 2025
I have been very pleased with my stay at Mortain Place all the staff was helpful and kind from the start which makes you feel at ease.
I dont think anyone could find better.
07 August 2025
Mortain Place Eastbourne.
The staff have all been incredibly helpful and a pleasure to deal with. They all seem to go out of their way to ensure guests have everything they meed and are comfortable. The entire place is kept spotlessly clean and the refreshment station is kept supplied, the food
served in the restaurant is excellent as well as nutritious. I highly recommend.
08 July 2025
My mum has been here in Mortain for 5years.i would not hesitate to recommend this care home ,although the costs are high the standard of care is overall excellent, and all the carers do a excellent job and go up and above ,to treat and care for my mum ,like they would there own family.they keep
you informed on issues that come up on her care , and medication etc.If u see any when visiting they are happy to answer any questions on your relatives care.The cleaning team do a excellent job keeping the unit spotlessly clean.there is quiet a lot going on with activities and outings and the staff do a outstanding job.when I see one of the staff around she often updates me on what my mums done.The environment when you enter seems happy and relaxed.My mum is in the upstairs unit ,and again the environment is very relaxed and residents seem relaxed and happy.
Many thanks to all staff at Mortain
14 April 2025
I spent a week at Mortain Place after having a hip replacement. It was the best decision I could have made and the perfect way to build up my confidence and skills with crutches before going home. I felt safe, secure and looked after from the start. I cannot praise the staff highly enough for their
friendliness and thoughtful care. It may sound like a small thing, but having them always use your name makes a difference. Visitors were made very welcome and there are plenty of informal places to sit and chat over coffee - and very good cake.
I will certainly be recommending Mortain Place. Thank you to everyone for getting me on the road to recovery so quickly.
17 March 2025
Our relative was at Mortain for just over 1 year. His increasing vascular dimensia was well cared for by the staff and he was overall content. We were happy with the support he received until his recent death with efficiently, and staff were very friendly to us when we visited. Although the costs
were considerable we are happy with the quality of the facility and the standard of care.
04 March 2025
Beautifully clean caring Care Home. All staff from the beginning to our ongoing time there is amazing, from reception to entertainment staff, carers to cooks and cleaning staff nothing is ever too much for everyone even when residents needs change often.
Latest Reviews for Barchester Mortain Place Care Home
26 January 2026
My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and
understanding with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
19 January 2026
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
19 January 2026
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
16 January 2026
Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be
efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
16 January 2026
Found care home first class. Staff very helpful.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
16 January 2026
My experience moving my mother to Mortain care home.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
13 January 2026
My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well
presented & an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
08 January 2026
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and
comfortable. My mother in law is happy with the food and eats well.
24 November 2025
If I ever have to moved into a care home again, Mortain Place would be my first choice.
Everyone was so caring and kind and as I had to be away from home I couldn't have been happier.
The room was comfortable and the food was good.
Thank you very much!
17 November 2025
My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and
beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!
10 November 2025
My great aunt is currently staying for respite and she is doing more than she has done for years at home.
I have had lunch with her and was impressed with the food.
Everyone is very friendly and helpful.
Lovely atmosphere and lots of smiles.
23 September 2025
The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led
walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live.
15 September 2025
Visiting a family friend at this wonderful friendly run care home, which goes above and beyond in looking after there residents in there care. The home takes residents out on trips and has entertainment provided during the week. I would recommend this establishment to anyone looking for a place to
live for there loved ones in there twilight years.
15 September 2025
Wonderful home, the staff are so kind and caring.
It's very clean and the food is excellent..
Every day there are activities , entertainment, , and residents can go on outings,.
I can't praise the place enough.
03 September 2025
I have been very pleased with my stay at Mortain Place all the staff was helpful and kind from the start which makes you feel at ease.
I dont think anyone could find better.
07 August 2025
Mortain Place Eastbourne.
The staff have all been incredibly helpful and a pleasure to deal with. They all seem to go out of their way to ensure guests have everything they meed and are comfortable. The entire place is kept spotlessly clean and the refreshment station is kept supplied, the food
served in the restaurant is excellent as well as nutritious. I highly recommend.
08 July 2025
My mum has been here in Mortain for 5years.i would not hesitate to recommend this care home ,although the costs are high the standard of care is overall excellent, and all the carers do a excellent job and go up and above ,to treat and care for my mum ,like they would there own family.they keep
you informed on issues that come up on her care , and medication etc.If u see any when visiting they are happy to answer any questions on your relatives care.The cleaning team do a excellent job keeping the unit spotlessly clean.there is quiet a lot going on with activities and outings and the staff do a outstanding job.when I see one of the staff around she often updates me on what my mums done.The environment when you enter seems happy and relaxed.My mum is in the upstairs unit ,and again the environment is very relaxed and residents seem relaxed and happy.
Many thanks to all staff at Mortain
14 April 2025
I spent a week at Mortain Place after having a hip replacement. It was the best decision I could have made and the perfect way to build up my confidence and skills with crutches before going home. I felt safe, secure and looked after from the start. I cannot praise the staff highly enough for their
friendliness and thoughtful care. It may sound like a small thing, but having them always use your name makes a difference. Visitors were made very welcome and there are plenty of informal places to sit and chat over coffee - and very good cake.
I will certainly be recommending Mortain Place. Thank you to everyone for getting me on the road to recovery so quickly.
17 March 2025
Our relative was at Mortain for just over 1 year. His increasing vascular dimensia was well cared for by the staff and he was overall content. We were happy with the support he received until his recent death with efficiently, and staff were very friendly to us when we visited. Although the costs
were considerable we are happy with the quality of the facility and the standard of care.
04 March 2025
Beautifully clean caring Care Home. All staff from the beginning to our ongoing time there is amazing, from reception to entertainment staff, carers to cooks and cleaning staff nothing is ever too much for everyone even when residents needs change often.