Submit a Review for Barchester Mortain Place Care Home
93 Pevensey Bay Road, Eastbourne, BN23 6JF
View full details of Barchester Mortain Place Care HomeLatest Reviews for Barchester Mortain Place Care Home
14 April 2026
Lovely to take my wife in the gardens and enjoy the attentive staff looking after my wife. I am very great full for the level of care my wife receives. It means so much to know she is in a place with such care and kindness. I want to thank all the staff for their kind interaction and attention. Not
the cheapest but you get what you pay for. Excellent quality experience for my wife.
07 April 2026
My parents enjoyed a short stay for a few weeks while convalescing from a hospital discharge. From start to finish, from our first enquiry to their returning home we had a brilliant experience. The team are thoughtful, kind and professional, while the facilities themselves are great. I joked I
wouldn't have minded a stay myself. Highly recommended.
07 April 2026
The care my mum was given was second to none. The friendly, home-from-home atmosphere is evident the minute you walk through the door. The staff went out of their way to make sure mum had everything she needed or wanted. The staff were also very caring to me and helped me with anything I needed. The
accommodation is lovely. Very clean and well kept. The food is lovely with all diets and tastes catered for. The home also provides a full entertainment schedule with something for everyone, consisting of activities on site and external trips and specialist visitors. I cannot say enough good things about Mortain Place. There is nowhere else I would have wanted my mum to be.
31 March 2026
After having a total knee replacement and in a lot of pain, Mortain Place definitely helped with my recovery. Genuine help and support from everyone involved in my care. I actually felt I was being looked after and the building was light and bright. A very nice atmosphere start to finish! Well done.
12 February 2026
My dad went in for respite over Christmas, he was well looked after. We as a family cannot fault the staff. They even invited dads neighbout in for Christmas lunch so he wouldn't be on his own. You can feel its a great place the minute you walk in.
04 February 2026
The most amazing staff and home. My dad has been here 2 years and he is treated like family! Medicine, food, cleaning, appointments and keeping the home warm are all excellent. Would recommend Mortain to everyone!
04 February 2026
My aunt required emergency respite care and Mortain Place were able to offer that within an hour of my call. From the initial assessment, throughout the 2 week stay to when she left, my aunt was cared for by an amazing group of people who couldn't have done more for her. They were incredibly
professional, whilst maintaining a caring, personal and dignified approach to her needs. Unfortunately it became clear that she required more than residential care, but whilst myself and the family made alternative arrangements, they provided the best care we could have asked for. They even went the extra mile to wash her hair and do her nails, giving her a pamper session before she was transferred. Thank you all for looking after her.
26 January 2026
My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and
understanding with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
19 January 2026
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
19 January 2026
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
16 January 2026
Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be
efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
16 January 2026
Found care home first class. Staff very helpful.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
16 January 2026
My experience moving my mother to Mortain care home.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
13 January 2026
My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well
presented & an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
08 January 2026
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and
comfortable. My mother in law is happy with the food and eats well.
24 November 2025
If I ever have to moved into a care home again, Mortain Place would be my first choice.
Everyone was so caring and kind and as I had to be away from home I couldn't have been happier.
The room was comfortable and the food was good.
Thank you very much!
17 November 2025
My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and
beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!
10 November 2025
My great aunt is currently staying for respite and she is doing more than she has done for years at home.
I have had lunch with her and was impressed with the food.
Everyone is very friendly and helpful.
Lovely atmosphere and lots of smiles.
23 September 2025
The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led
walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live.
15 September 2025
Visiting a family friend at this wonderful friendly run care home, which goes above and beyond in looking after there residents in there care. The home takes residents out on trips and has entertainment provided during the week. I would recommend this establishment to anyone looking for a place to
live for there loved ones in there twilight years.
Latest Reviews for Barchester Mortain Place Care Home
14 April 2026
Lovely to take my wife in the gardens and enjoy the attentive staff looking after my wife. I am very great full for the level of care my wife receives. It means so much to know she is in a place with such care and kindness. I want to thank all the staff for their kind interaction and attention. Not
the cheapest but you get what you pay for. Excellent quality experience for my wife.
07 April 2026
My parents enjoyed a short stay for a few weeks while convalescing from a hospital discharge. From start to finish, from our first enquiry to their returning home we had a brilliant experience. The team are thoughtful, kind and professional, while the facilities themselves are great. I joked I
wouldn't have minded a stay myself. Highly recommended.
07 April 2026
The care my mum was given was second to none. The friendly, home-from-home atmosphere is evident the minute you walk through the door. The staff went out of their way to make sure mum had everything she needed or wanted. The staff were also very caring to me and helped me with anything I needed. The
accommodation is lovely. Very clean and well kept. The food is lovely with all diets and tastes catered for. The home also provides a full entertainment schedule with something for everyone, consisting of activities on site and external trips and specialist visitors. I cannot say enough good things about Mortain Place. There is nowhere else I would have wanted my mum to be.
31 March 2026
After having a total knee replacement and in a lot of pain, Mortain Place definitely helped with my recovery. Genuine help and support from everyone involved in my care. I actually felt I was being looked after and the building was light and bright. A very nice atmosphere start to finish! Well done.
12 February 2026
My dad went in for respite over Christmas, he was well looked after. We as a family cannot fault the staff. They even invited dads neighbout in for Christmas lunch so he wouldn't be on his own. You can feel its a great place the minute you walk in.
04 February 2026
The most amazing staff and home. My dad has been here 2 years and he is treated like family! Medicine, food, cleaning, appointments and keeping the home warm are all excellent. Would recommend Mortain to everyone!
04 February 2026
My aunt required emergency respite care and Mortain Place were able to offer that within an hour of my call. From the initial assessment, throughout the 2 week stay to when she left, my aunt was cared for by an amazing group of people who couldn't have done more for her. They were incredibly
professional, whilst maintaining a caring, personal and dignified approach to her needs. Unfortunately it became clear that she required more than residential care, but whilst myself and the family made alternative arrangements, they provided the best care we could have asked for. They even went the extra mile to wash her hair and do her nails, giving her a pamper session before she was transferred. Thank you all for looking after her.
26 January 2026
My mum came into Mortain Place in August 2025 and it's been the best decision we made as a family.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and
understanding with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
19 January 2026
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
19 January 2026
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
16 January 2026
Initial requirement was for 2-4 weeks respite care for my mother, and made inquiries of several local homes.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be
efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
16 January 2026
Found care home first class. Staff very helpful.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
16 January 2026
My experience moving my mother to Mortain care home.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into
the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
13 January 2026
My Mum Carol is very happy & very comfortable in the care home, her care from the staff is first class, they are extremely diligent.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well
presented & an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
08 January 2026
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and
comfortable. My mother in law is happy with the food and eats well.
24 November 2025
If I ever have to moved into a care home again, Mortain Place would be my first choice.
Everyone was so caring and kind and as I had to be away from home I couldn't have been happier.
The room was comfortable and the food was good.
Thank you very much!
17 November 2025
My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and
beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!
10 November 2025
My great aunt is currently staying for respite and she is doing more than she has done for years at home.
I have had lunch with her and was impressed with the food.
Everyone is very friendly and helpful.
Lovely atmosphere and lots of smiles.
23 September 2025
The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led
walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live.
15 September 2025
Visiting a family friend at this wonderful friendly run care home, which goes above and beyond in looking after there residents in there care. The home takes residents out on trips and has entertainment provided during the week. I would recommend this establishment to anyone looking for a place to
live for there loved ones in there twilight years.