
I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)

I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)

Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)

I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)

I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)

Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)

This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.
A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.
An experienced and highly qualified team provides quality support on the home's Memory...
Care Provided by Barchester Mortain Place Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Mortain Place Care Home for full pricing details and T&Cs.
Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Catherine Brewster(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Ample Parking Available
Barchester Mortain Place Care Home Reviews (117)
Barchester Mortain Place Care Home has a Review Score of 9.9 (9.914) out of 10, based on 38 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 117 reviews.
Overall the care standard is excellent with a very good ratio of staff to residents and the facilities both in individual rooms and communal areas are also at a high standard.
Thank you so much for your kind words and your positive review. Our whole team really appreciates your time to confirm your level of satisfaction received from the level of care and quality interactions we provide. Thank you.
I would have no hesitation in recommending Mortain Place.
Thank you so much for taking the trouble to relay your kind comments. This feedback is so valuable to the whole team and its wonderful to note the positive energy we all have is noted and appreciated. We look forward to continue to provide the highest level of care to support your loved one. Thank you, Katie Brewster, General Manager.
Lovely to take my wife in the gardens and enjoy the attentive staff looking after my wife. I am very great full for the level of care my wife receives. It means so much to know she is in a place with such care and kindness. I want to thank all the staff for their kind interaction and attention. Not the cheapest but you get what you pay for. Excellent quality experience for my wife.
Thank you so much for your valuable review. It means so much to our team that our actions and level of care are appreciated. Your kind comments are much appreciated. Thank you so much.
My parents enjoyed a short stay for a few weeks while convalescing from a hospital discharge. From start to finish, from our first enquiry to their returning home we had a brilliant experience. The team are thoughtful, kind and professional, while the facilities themselves are great. I joked I wouldn't have minded a stay myself. Highly recommended.
Thank you for finding the time to review us. It was amazing having both parents with us, whilst they were faced with different challenges. Your kind comments regarding our level of care and attention to detail is greatly appreciated. Thank you.
The care my mum was given was second to none. The friendly, home-from-home atmosphere is evident the minute you walk through the door. The staff went out of their way to make sure mum had everything she needed or wanted. The staff were also very caring to me and helped me with anything I needed. The accommodation is lovely. Very clean and well kept. The food is lovely with all diets and tastes catered for. The home also provides a full entertainment schedule with something for everyone, consisting of activities on site and external trips and specialist visitors. I cannot say enough good things about Mortain Place. There is nowhere else I would have wanted my mum to be.
Thank you so much for your kind comments. It was a delight to have Mum stay with us and a joy to bring some sunshine into her life when she needed it. Thank you for making the effort and for finding the time to review us. It means so much to us all. Take care.
After having a total knee replacement and in a lot of pain, Mortain Place definitely helped with my recovery. Genuine help and support from everyone involved in my care. I actually felt I was being looked after and the building was light and bright. A very nice atmosphere start to finish! Well done.
Thank you so much for your kind words, following your post operative respite. It was a joy to look after you and see you get back on your feet again. We all hope you are doing well after you stay with us. Thank you for talking the time to complete the review, it means so much to all of us. Kind regards.
My dad went in for respite over Christmas, he was well looked after. We as a family cannot fault the staff. They even invited dads neighbout in for Christmas lunch so he wouldn't be on his own. You can feel its a great place the minute you walk in.
Thank you so much for your lovely review. We do aim to ensure especially over Christmas no one is left on their own .Hope to see Dad back soon for another respite stay.
The most amazing staff and home. My dad has been here 2 years and he is treated like family! Medicine, food, cleaning, appointments and keeping the home warm are all excellent. Would recommend Mortain to everyone!
Thank you so much for your positive feedback and review. This means so much to our team. Makes all our efforts so worthwhile. Thank you.
My aunt required emergency respite care and Mortain Place were able to offer that within an hour of my call. From the initial assessment, throughout the 2 week stay to when she left, my aunt was cared for by an amazing group of people who couldn't have done more for her. They were incredibly professional, whilst maintaining a caring, personal and dignified approach to her needs. Unfortunately it became clear that she required more than residential care, but whilst myself and the family made alternative arrangements, they provided the best care we could have asked for. They even went the extra mile to wash her hair and do her nails, giving her a pamper session before she was transferred. Thank you all for looking after her.
Thank you so much for taking the time to provide this highly positive review. This is much appreciated by all our team here. I am so pleased we were able to enhance her journey by a stop off at Mortain Place for a few weeks. Take care and thank you.
The level of care my mum has received has given her back the health, safety and dignity that her dementia was stealing from her.
The staff are all incredible. The kindness, patience and understanding with both my mum and us the family has been incredible. We now can't imagine Mum being anywhere else.
Thank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Kind regards, Katie.
When visiting I find that Mortain is very clean and inviting, friendly, and the staff are extremely kind. It is always beautifully looked after, a pleasure to visit
Thank you so much for your kind comments and positive feedback. This is greatly appreciated by the whole team here, thank you. Catherine Brewster, General Manager.
My aunt Margaret has been a resident at Mortain Place for several years and loves it there, the room is clean when we visit and she has put on weight. We occasionally join her for lunch which is well prepared with plenty of options, she enjoys going out for coffee with us accompanied by a carer.
Thank you so much for your kind review. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting her. Kind regards, Katie.
I had good support organising the finances arrangements with the Administrator Manager all in good time.
General Manager talked through all our options with myself and my mother, and all staff gave us excellent support in moving my mother into the care home.
My Mother received incredible welcome on her first day moving into the home, and she was made to feel so welcomed.
The maintenance team supported us in hanging up my mother painting on her walls, they were kind and supportive.
And this helped my mother feel so settled in her room.
All Mortain staff has made us feel as a family so welcomed and supportive.
Mortain care is a very warm loving care home.
Thank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Kind regards, Katie.
My aunt is applying to become a permanent resident
Food and facilities are very good. Always made welcome when visiting.Would recommend to anyone
Looking for a good care home for their relatives
Thank you so much for your kind review. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting her. Kind regards, Katie.
Chose Mortain Place as apart from excellent facilities, from the initial enquiry through to first visit and then agreement to place my mother there, I found the whole process to be efficient, informative, and most importantly, there was a genuine interest of what I was looking to achieve for the time that my mother was to spend there. My mother's stay has been extended and her condition has improved considerably.
I have found the staff and management to be fully engaged, and most of all, my mother has had nothing to complain about.......
Thank you so much for your kind review and high praise. This means so much to our team and it is greatly appreciated. We will continue to deliver the best experience possible with our team fully supporting Mum. Kind regards, Katie.
The care home is very clean & always well presented, the staff are very friendly & lovely to my elderly Mum.
The food is of a very high standard & well presented & an excellent variety.
The card home makes a huge effort to keep the residents active & entertained.
I am extremely happy with the level of care & attention that my Mum is receiving. .
Thank you so much for your amazing review. This means so much to our team and it is greatly appreciated. We will continue to give your Mum the best life possible with our team fully supporting her. Thank you for taking the time to complete such a lovely review. Kind regards, Katie.
The care home is a very caring experience for my mother in law and she is happily settled. All of the staff are very accommodating and helpful and ensure she has a comfortable time. Nothing appears to be too much trouble when requests for baths etc are made. The care home is warm, airy and comfortable. My mother in law is happy with the food and eats well.
Thank you so much for taking the time to complete such a positive review. Your comments are much appreciated by all the staff here who aim to make such a positive difference to the lives of all the residents who stay with us. Thank you, Katie Brewster, General Manager.
Everyone was so caring and kind and as I had to be away from home I couldn't have been happier.
The room was comfortable and the food was good.
Thank you very much!
Thank you so much for your review, its very valuable to us to receive your feedback. Its great to hear your respite stay with us, assisted you in regaining your strength. You are welcome back anytime, thank you. Take care, Katie, General Manager.
My Mum had a nasty fall so we wanted her to have some respite so she could be properly looked after while she recovered. I chose Mortain Place as I absolutely loved it as soon as I walked in. The place is gorgeous, lovely soft comfortable furnishings, calming colours, very spacious room and beautifully clean. But more than that, are the staff. They are truly remarkable, nothing is too much and they go out of their way to ensure Mum is extremely well cared for, she is treated like the most important person. To us, it's invaluable she is happy, safe and comfortable and Mortain Place delivers that in spades!! Mum will be returning again next week for another respite stay and it will just be a matter of time before she is a permanent resident. It's a truly special place!
Thank you so much for taking the time to provide such glowing feedback. This is greatly appreciated by the whole team and it means so much you are delighted with our level of care provided. We look forward to continuing to care for your loved one and to encourage them to thrive whilst they are in our attentive surroundings. Thank you.
I have had lunch with her and was impressed with the food.
Everyone is very friendly and helpful.
Lovely atmosphere and lots of smiles.
Thank you so much for taking the time to review us, your comments are greatly appreciated. Thank You
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (5)
- 23 Jul 2026
Mortain Place care home, Eastbourne, embraced a resident’s desire to ride the waves on the open sea and put a plan together to make it happen. Tony, one of their...
- 23 Jul 2026
What a wonderful afternoon for our residents to get out and about and enjoy a train journey on the Eastbourne Dotto train along the seafront, taking in the stunning coastal...
- 18 Jun 2026
Royal Ascot provides five days of world class horse racing, style and pageantry. We wanted the ladies of Mortain Place, to put their best foot forward and display their wonderful...
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
Awards / Recognitions (81)
- 01 Jul 2026Recipient: Barchester Mortain Place Care Home
- 01 Jul 2026Recipient: Barchester Mortain Place Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Mortain Place Care Home.
Meet the Team (19)

Hi, my name is Catherine Brewster, and I am the General Manager here at Mortain Place.
I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.
I specialise in dementia care, and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home, and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Hi, I’m Harriet, the Deputy Manager here at Mortain Place care home. I have worked in the care industry for 16 years now and strive each day to enrich our residents’ lives. I joined Mortain Place care home in 2022 and am very proud to be part of the Barchester family. I have a strong passion for dementia care and life enrichment.
I look forward to meeting you at Mortain Place, where each day we make memories. In my homelife i enjoy Horse riding, tapestry, dog walking, arts and crafts, baking and ghost hunting. I recently had a fantastic time ghost hunting at The Mermaid Inn, Rye, which was incredible.

Hi, I am Rob, and I am the Home Services Advisor at Mortain Place. I have over 7 years of experience in the Care Sector, and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Before working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.
Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors, Harry & Hugo, in the country is my preferred pastime. My wife and I love travelling and enjoy touring Italy as often as we can. I also have a soft spot for Medieval Armour, and much to my wife's annoyance, I have a full scale 15th Century Knight Templar, Suit of Armour standing guard in my dining room at home!

Hi, I’m Saffron, and I am the Administration Manager at Mortain Place.
I have many years of experience working within the care industry. I have completed my Level 3 Adult Lead Care, and I am eager to carry on my learning within Barchester. I love being organised and helping others, which really drew me to this role. I have a passion for delivering excellent customer service. I look forward to meeting new residents and their families and helping them with their journey.
I have a Miniature Dachshund called Winston. He keeps me very busy outside of work, and I love taking him for nice walks in the country with my partner, Adam. I also enjoy a Thai Massage, which I find very relaxing, often combined with reflexology. I like to participate in DIY projects at home and enjoy socialising with friends and family.

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.
I enjoy baking, and my favourite cake is a ginger cake!

Hi, I am Jon, and I am a 2nd Chef. I enjoy cooking and take great pleasure in delivering high-quality dishes for our residents to enjoy. It is always a joy to meet new residents and spend time with them at meal times. I also enjoy playing Golf, I am a Newcastle United football fan and enjoy amusing myself with the classic Subbuteo football game, complete with stadium.

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.
I am also a Speak-Up champion and Dementia champion.
In my spare time, I like to walk along the beach and spend time with my family.

Hi, my name is Jacquie. I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home and the Dementia champion.

Hi, I am Faye, a care assistant here at Mortain Place. I really enjoy positive interaction with our residents and listening to their stories.

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

I enjoy meeting our residents every day and welcoming new admissions to our home.
In my spare time, I enjoy keeping fit and doing Yoga.

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

Hello, I have worked in care for many years, and I have recently moved to Eastbourne. I transferred from another Barchester home.
I enjoy keeping fit and spending quality time with my family and my dog.

Hello, my name is Vasile, and I am a very happy, positive member of the team of housekeepers at Mortain. I take great care as I work around our wonderful home. I especially enjoy interacting with residents and hearing their stories as I hop from room to room.
In my spare time, I enjoy socialising in coffee shops and spending time with my friends. When I can, I enjoy playing and watching football, and I also enjoy a game of Billiards.

I really enjoy keeping Mortain Place in tip-top condition. It's a real joy to speak to our residents every day. I dedicate my life to looking after others.

Hi, I'm Rebecca (known by everyone as Bex), and I am the activities lead here at Mortain Place.
Delighted to have been declared a Divisional Winner, Activities Coordinator of the Year, South East Division, Barchester Healthcare Awards, July 2026. Now a finalist in the Nationals, a very proud moment for me.
I have worked in similar roles in the past, and thoroughly enjoy spreading joy and positivity throughout the home. My favourite activities with the residents are exercises with music, word games, and really getting to know them. I enjoy thinking outside the box and coming up with new ideas to enrich resident wellbeing, making this chapter of their lives fabulous.
I thrive on being friendly, approachable, bubbly and busy. In my spare time, I enjoy being active. A few facts about me: My favourite colours are Green and Purple; I love fruit and host a radio show on Radio DGH (District General Hospital) Eastbourne.
Frequently Asked Questions about Barchester Mortain Place Care Home
What types of Care is Barchester Mortain Place Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Mortain Place Care Home have?
There are 80 Single Rooms.
What are the Facilities & Services at Barchester Mortain Place Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Mortain Place Care Home to the centre of Eastbourne?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mortain Place Care Home to verify any information. View our terms and conditions. Barchester Mortain Place Care Home has an Enhanced Service -more info.