Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
Review Us
9.9 99 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Brewster (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (99)

9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 99 reviews.

Overall Experience
  • 87
  • 4
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Date Published
  • 99
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Reviewer Connection to Barchester Mortain Place Care Home
  • 30
  • 15
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  • 10
  • 8
  • 5
  • 4
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  • 2
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  • 1
  • 1
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Total of 99, showing 41-60
Review from Susan H (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Mortain for 19 months and from the start was made to feel very welcome and at home. The staff all went out of their way to ease him into his new way of life in a care home. He had recently been bereaved. I’ve never had any cause for concern over his health or well-being. His room
is nice, comfortable and spotlessly clean. His sometimes fussy meal requirements, and constant need for 'a cuppa’ are cheerfully fulfilled. The staff, in particular the senior carers, are all very kind and personable. They treat my father as an individual, not just as one of the collective residents. His wishes are respected, and his dignity is maintained. My queries have always been dealt with effectively and efficiently, and the manager is generally always available. It is with sadness that we’ve got to move my father to a nursing home. My sister and I, as well as our dad, are sorry to say goodbye to the care team at Mortain and I thank you all for taking such kind care of him.
Reply from Jenna Fowler, Home Services Advisor at Barchester Mortain Place Care Home

Thank you so much for your kind words. We were sorry to see your father leave us but hope he has settled well into his new home.

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Review from S H (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was here for almost 4 years. The first two years were great. Fabulous staff and management. Then went downhill. All caring and loving staff left, and management changed. No trust at all in the care and well-being of my mum. Meetings and conversations had with management were ignored or turned
around to make our complaints look like lies. My mum had 3 safeguards placed on her, then a 4th one put in place up to the day we finally got her out of there, to a caring properly managed dementia care home. My mum had injuries not reported, and care and hygiene were poor. Good carers left and would never return. They were disgusted by what had evolved, from a lovely place to a nightmare. Constant worries that my mum would be okay each day. No quality of care or trust. Sadly we did have it in the beginning but was totally blown apart these last 18 months. Don't be fooled by the nice deco. It's the care and empathy that counts.
Reply from Feedback Team, Feedback Team at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review and for bringing your concerns to our attention. We are aware your family's concerns have been shared with our central feedback team and a full and thorough review is taking place into your complaints raised. We appreciate your family allowing us the time to look into this for you and we will share our findings by the date we have provided.
Kind Regards Feedback Team

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Review from C H (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had to enter a care home a few weeks ago and has found it fairly difficult to adjust. Any concerns or issues have been addressed and resolved very promptly and he is now settling in well. All the staff, management, admin, carers, housekeeping and entertainment etc have been wonderful. I'm glad
to say that Dad is now enjoying life again after a few years of struggling on his own in his own home.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your lovely review. It is a pleasure looking after Dad. He is thriving and as you said enjoying life here at Mortain place. He is getting involved in all aspects of life in our home and it is lovely to see him so happy.

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Review from Natasha P (Daughter of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went to Mortain Place in early January for some respite following an illness over Christmas. Soon after her arrival, it became clearer that she was very unwell and in fact, had terminal cancer that was only diagnosed while she was there. We are a large family of medics and Mum was a retired nurse,
so we recognise good care when we see it. We had not expected Mum to need end-of-life care there but faced with this diagnosis, the team at Mortain Place said they would look after her until she died. I cannot thank the team there enough for the support they gave Mum. Everyone was incredibly kind and Mum was looked after with dignity, laughter and kindness throughout. We are a large family and Mum had lots of friends, all of whom wanted to see her. This was all made possible by the team and nothing was too much bother. Thank you all for looking after Mum and us. We will never forget your kindness. Barchester, please look after those staff, as the home is nothing without them.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words. It was our pleasure to look after Mum until she passed. We pride ourselves on treating those we care for with dignity and kindness. We have passed your comments on to our team.

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Review from Claire H (Niece of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Mortain Place over the last 2 months, as respite following a fall at home. From my first phone call, the staff and management team have been very responsive and my aunt has received great care and attention, giving me complete peace of mind. Any queries or concerns I had
were dealt with quickly. The staff have been excellent helping my aunt with personal care, while she had a broken wrist. She was always in great spirits whenever I visited and was always up and dressed. She has enjoyed the food and has had chiropody care and a haircut whilst being a resident. I'm very grateful indeed for the care and attention my aunt has received and would certainly recommend Mortain Place.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much. Peace of mind is so important when placing a loved one into care. We are pleased we were able to give you that. Yes please do feel to recommend us to others.

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Review from B B (Sister of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are hardworking, friendly and extremely helpful for my sister's needs. Problems are dealt with promptly and my sister has made friends and is extremely happy in her home.
Reply from Jenna Fowler, Home Services Advisor at Barchester Mortain Place Care Home

Thank you so much for your kind words, we appreciate the feedback.

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Review from L S (Daughter of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Anyone with good ethics and morals would not work in Mortain Place. Anyone working in the care industry should have principles of right and wrong. All the staff that have left, and there are many know what Mortain Place is like, and residents that have moved out are having a greater quality of life.
Having a Manager who is not fit for purpose permeates throughout so any hope of a well-led team is minimal.
My Mum has CQC Safeguarding her well-being, keeping her safe from harm and neglect until Mum leaves.
Don’t be fooled by the decor and sales pitch, there are good care homes out there, this is not one of them. Protect your loved ones. The latest CQC also highlights many concerns in this Home.
Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review and for bringing your concerns to our attention. Our central feedback team has been in touch recently and a full and thorough review is taking place into your complaints raised. Thank you for allowing us the time to look into this for you and we will be in touch with you to share our findings by the date we provided. Kind regards Feedback Team.

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Review from Jacqueline C (Daughter of Resident) published on 15 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been both a respite and now a dementia resident and during all of her stay we found the staff both caring and attentive. Mum took her time to settle in and presented a challenge to the staff. This challenge was met with professionalism and a high level of support. As a family, we have
absolutely no regrets in selecting this establishment. Indeed, we have nothing but the highest praise for all of the staff from management to housekeeping.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

It has been our pleasure to care for Mum, your kind words are always appreciated by the staff and management.

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Review from G E (Friend of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly caring staff and I enjoy visiting. Recently we were invited to join in with the entertainment which was enjoyed by residents and staff. We previously had lunch, the service was like a good restaurant with waitress-style service from the hostess, there is always something going on to entertain.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you for the kind words, you are welcome to join our residents for a meal and entertainment at any time.

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Review from Gavin C (Son-in-law of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not having gone through this experience with my own parents, I have found it a strange time but looking at it as a support for my wife. I can say without fear of contradiction that my 'mum' is receiving the best care possible. I have watched the way she has been looked after with admiration by all the
care home staff. Nothing is too much for them to do to make my 'mum' comfortable and well looked after.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Mortain Place prides ourselves in caring for our residents and your kind words are really appreciated.

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Review from Patricia R (Daughter of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve found this care home absolutely brilliant, the staff are helpful and very caring and can’t do enough for you. The accommodation is lovely and the food is first class. A very welcoming and charming home, so glad we found it for my relative.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

It has been our absolute pleasure to care for Mum so we thank you for your kind words, it is appreciated.

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Review from T S (Friend of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very warm welcome at Mortain on each of my visits to see my neighbour who has now been a resident at Mortain for 2 years. We share time in the Bistro with complimentary coffee and cake, spoilt for choice. The staff are so friendly and the management team have always been so helpful and caring. My
neighbour is settled, happy and very well cared for.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Mortain Place appreciates your kind words and feels honoured caring for your neighbor.

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Review from Charlotte T (Granddaughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandmother received absolutely dreadful care that was so neglectful as to be considered abuse. No dignity was given and was never helped in getting up, washed and dressed. Bedding was always soiled and staff scarce. Grandmother has settled in brilliantly in her new care home and has got a lot better
cognitively since she left Mortain Place.
Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review. We have been in touch recently as part of our complaints process. I can confirm that two thorough investigations into your concerns have been conducted and as you are aware, we have shared our findings with you. We are pleased to hear that your grandmother has settled into her new home, and we wish you and your family well. Kind regards, Feedback Team.

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Review from Robert T (Son-in-law of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Whilst many of the staff were Ok, the management was very poor. My Mother in Law was often left in her nightclothes throughout the day.
The record keeping was often incorrect, for instance, cot sides were marked as OK when she didn’t even have any.
Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review which is a much lower score than we would like to see. Your concerns that are highlighted in the review have been investigated thoroughly through our complaints process and we are truly sorry to read your comments. If there is anything further we can do in assisting you or your family, please do let us know. Kind regards Feedback Team.

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Review from Tom T (Grandson of Resident) published on 21 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandmother was at Mortain Place until recently when we had to move her away as her basic needs weren't being met.
The needs of individuals living with dementia were also not being met.
From our experience some of the care staff were good but others clearly had a lack of training caring for patients
with dementia.
Reply from Feedback Team, Feedback at Barchester Mortain Place Care Home

Thank you for taking the time to leave your review. Though your concerns raised here have been fully investigated and other members of your family have received our responses, we do thank you for your kind words regarding our staff and we will share this with them. If we are able to help you and your family further at this time, please do let us know. Kind regards feedback team.

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Review from Rebecca H (Niece of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Mortain Place, they are kind and considerate and are very approachable.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you for your wonderful review, this is a most appreciated gesture. Keep in contact.

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Review from P N (Wife of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in Mortain Place Care Home and was looked after very well. This was his second respite visit and he seemed to settle very well.
Reply from Gailynne Peters, HSA at Barchester Mortain Place Care Home

Thank you very much for your review, this is most appreciated.

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Review from Paul N (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for at Mortain Place Care Home. In January she lost a lot of weight, picked up by the carers in their regular checks. They now make sure Mum eats her meals and are giving her regular protein shakes. Mum put on half of the lost weight within a week.
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Review from Don B (Power of Attorney of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The surroundings are very pleasant, and the building looks impressive from the outside. Security for the residents is high, staff seem to be well trained, and are polite, very helpful and adaptable. Meals are good in quality and surroundings, and the accommodation is very clean and appropriate to the
circumstances. Highly recommended.
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Review from N T (Son of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been very kind and empathetic. All have gone above-expected levels of care from grass roots to the top.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Barchester Mortain Place Care Home is calculated as follows: ( (332 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (69)

Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet

Harriet Toms

Job Title: Deputy Manager Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.

Mia

Mia Olin

Job Title: Head Chef Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!

Saffron

Saffron Mann

Job Title: Administrator Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.

Rob

Rob Hobbs

Job Title: Home Services Advisor Joined: 2025

Hi, I am Rob and I am the Home Services Advisor at Mortain Place. I have over 6 years experience in the Care Sector and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Prior to working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.


Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors Harry & Hugo in the country is my preferred chosen pastime. My wife and I love travelling and enjoy touring Italy as often as we can.

Ingrida

Ingrida

Job Title: Head Housekeeper Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex

Alex Leftley

Job Title: Activities Coordinator Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Kim

Kim Barber

Job Title: Community Lead Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie

Jacquie Hayhoe

Job Title: Community Lead Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey

Stacey Gouvia

Job Title: Community Lead Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.

Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.

Faye

Faye

Job Title: Carer Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.

Tom

Tom Sanigar

Job Title: Carer Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.

Tasnim

Tasnim Trisa

Job Title: Care Assistant Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare

Clare Clarke

Job Title: Carer Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Lauren

Lauren Ward

Job Title: Admin Assistant Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.

Kelly

Kelly Vallente

Job Title: Hostess Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota

Darota Miskiewitz

Job Title: Housekeeping Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci

Nicci Horner

Job Title: Hairdresser Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

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