Barchester Mortain Place Care Home

My father has been in Mortain for 19 months and from the start was made to feel very welcome and at home. The staff all went out of their way to ease him into his new way of life in a care home. He had recently been bereaved. I’ve never had any cause for concern over his health or well-being. His room is nice, comfortable and spotlessly clean. His sometimes fussy meal requirements, and constant need for 'a cuppa’ are cheerfully fulfilled. The staff, in particular the senior carers, are all very kind and personable. They treat my father as an individual, not just as one of the collective residents. His wishes are respected, and his dignity is maintained. My queries have always been dealt with effectively and efficiently, and the manager is generally always available. It is with sadness that we’ve got to move my father to a nursing home. My sister and I, as well as our dad, are sorry to say goodbye to the care team at Mortain and I thank you all for taking such kind care of him.

My mum was here for almost 4 years. The first two years were great. Fabulous staff and management. Then went downhill. All caring and loving staff left, and management changed. No trust at all in the care and well-being of my mum. Meetings and conversations had with management were ignored or turned around to make our complaints look like lies. My mum had 3 safeguards placed on her, then a 4th one put in place up to the day we finally got her out of there, to a caring properly managed dementia care home. My mum had injuries not reported, and care and hygiene were poor. Good carers left and would never return. They were disgusted by what had evolved, from a lovely place to a nightmare. Constant worries that my mum would be okay each day. No quality of care or trust. Sadly we did have it in the beginning but was totally blown apart these last 18 months. Don't be fooled by the nice deco. It's the care and empathy that counts.

My dad had to enter a care home a few weeks ago and has found it fairly difficult to adjust. Any concerns or issues have been addressed and resolved very promptly and he is now settling in well. All the staff, management, admin, carers, housekeeping and entertainment etc have been wonderful. I'm glad to say that Dad is now enjoying life again after a few years of struggling on his own in his own home.

My mum went to Mortain Place in early January for some respite following an illness over Christmas. Soon after her arrival, it became clearer that she was very unwell and in fact, had terminal cancer that was only diagnosed while she was there. We are a large family of medics and Mum was a retired nurse, so we recognise good care when we see it. We had not expected Mum to need end-of-life care there but faced with this diagnosis, the team at Mortain Place said they would look after her until she died. I cannot thank the team there enough for the support they gave Mum. Everyone was incredibly kind and Mum was looked after with dignity, laughter and kindness throughout. We are a large family and Mum had lots of friends, all of whom wanted to see her. This was all made possible by the team and nothing was too much bother. Thank you all for looking after Mum and us. We will never forget your kindness. Barchester, please look after those staff, as the home is nothing without them.

My aunt has been a resident at Mortain Place over the last 2 months, as respite following a fall at home. From my first phone call, the staff and management team have been very responsive and my aunt has received great care and attention, giving me complete peace of mind. Any queries or concerns I had were dealt with quickly. The staff have been excellent helping my aunt with personal care, while she had a broken wrist. She was always in great spirits whenever I visited and was always up and dressed. She has enjoyed the food and has had chiropody care and a haircut whilst being a resident. I'm very grateful indeed for the care and attention my aunt has received and would certainly recommend Mortain Place.

All the carers are hardworking, friendly and extremely helpful for my sister's needs. Problems are dealt with promptly and my sister has made friends and is extremely happy in her home.

Don’t be fooled by the decor and sales pitch, there are good care homes out there, this is not one of them. Protect your loved ones. The latest CQC also highlights many concerns in this Home.

My mother has been both a respite and now a dementia resident and during all of her stay we found the staff both caring and attentive. Mum took her time to settle in and presented a challenge to the staff. This challenge was met with professionalism and a high level of support. As a family, we have absolutely no regrets in selecting this establishment. Indeed, we have nothing but the highest praise for all of the staff from management to housekeeping.

Very friendly caring staff and I enjoy visiting. Recently we were invited to join in with the entertainment which was enjoyed by residents and staff. We previously had lunch, the service was like a good restaurant with waitress-style service from the hostess, there is always something going on to entertain.

Not having gone through this experience with my own parents, I have found it a strange time but looking at it as a support for my wife. I can say without fear of contradiction that my 'mum' is receiving the best care possible. I have watched the way she has been looked after with admiration by all the care home staff. Nothing is too much for them to do to make my 'mum' comfortable and well looked after.

I’ve found this care home absolutely brilliant, the staff are helpful and very caring and can’t do enough for you. The accommodation is lovely and the food is first class. A very welcoming and charming home, so glad we found it for my relative.

A very warm welcome at Mortain on each of my visits to see my neighbour who has now been a resident at Mortain for 2 years. We share time in the Bistro with complimentary coffee and cake, spoilt for choice. The staff are so friendly and the management team have always been so helpful and caring. My neighbour is settled, happy and very well cared for.

My grandmother received absolutely dreadful care that was so neglectful as to be considered abuse. No dignity was given and was never helped in getting up, washed and dressed. Bedding was always soiled and staff scarce. Grandmother has settled in brilliantly in her new care home and has got a lot better cognitively since she left Mortain Place.

The record keeping was often incorrect, for instance, cot sides were marked as OK when she didn’t even have any.

From our experience some of the care staff were good but others clearly had a lack of training caring for patients with dementia.

We are very happy with Mortain Place, they are kind and considerate and are very approachable.

My husband spent two weeks in Mortain Place Care Home and was looked after very well. This was his second respite visit and he seemed to settle very well.

Mum is well cared for at Mortain Place Care Home. In January she lost a lot of weight, picked up by the carers in their regular checks. They now make sure Mum eats her meals and are giving her regular protein shakes. Mum put on half of the lost weight within a week.

The surroundings are very pleasant, and the building looks impressive from the outside. Security for the residents is high, staff seem to be well trained, and are polite, very helpful and adaptable. Meals are good in quality and surroundings, and the accommodation is very clean and appropriate to the circumstances. Highly recommended.

All staff have been very kind and empathetic. All have gone above-expected levels of care from grass roots to the top.