Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.9 99 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Brewster (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (99)

9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 99 reviews.

Overall Experience
  • 87
  • 4
  • 2
  • 0
  • 6
Date Published
  • 99
  • 7
  • 15
  • 30
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Reviewer Connection to Barchester Mortain Place Care Home
  • 30
  • 15
  • 12
  • 10
  • 8
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 99, showing 61-80
Review from C W (Son of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about sending my mum into a care home at such a young age. How wrong I was! Everyone is so accommodating, not just with my mother but with me also. I am always updated regularly on how she is getting on and have always been made to feel welcome, after all, it is my mother's home
now.
Reply from Laurence Amstad, HSA at Barchester Mortain Place Care Home

Thank you for your beautiful review of our home. We are really pleased you have found a great place to feel confident in caring for your mother. We hope your great experience continues and if you need anything please feel free to reach out!

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Review from Ros R (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I greatly appreciate the recent changes in her dedicated memory loss/early dementia care unit. The staff no longer rotate their duties throughout the other specialised areas and can now create a family atmosphere for a maximum of fourteen residents. The difference in my mum's mood, her sociability
and her participation is apparent. The staff are able to know her better, she now recognises them and her fellow residents. The extra individual care and the introduction of appropriate stimulating activities have made a huge difference to her daily living "in the moment". I now leave, after my regular visits, full of confidence that my mum's care is of the highest quality and with the knowledge that I will be informed of any deterioration in her health or well-being. This recent month of positive change has greatly reduced my concerns for my much-loved mother.
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Review from V T (Respite Resident) assisted by family/friend published on 12 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place literally saved my life.
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Review from Kevin C (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was not looking forward to the day when my mother stayed for respite, but the staff and facilities are amazing. Everyone gives her the time and understanding which makes her feel safe, comfortable and happy, so much so that she is now considering residence full time. Thank you to all the staff for
making this a smooth and caring process.
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Review from Madeleine G (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived at Mortain Place for 16 months through the pandemic until his medical needs meant that he required intensive nursing care. The modern design of the building together with the staff's attitudes and experience helped my father settle in quickly and provided support for me during a very
difficult time in our lives.
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Review from K B (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I chose Mortain Place for our relative because of our previous experiences (the resident's husband had respite care here).
We have not been disappointed by our choice as our relative is very happy here and extremely well looked after.
Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you for completing a review for Mortain Place. We are delighted to hear that your relative is very happy here and you feel that moving to Mortain Place was the correct decision. We like all of our residents to feel at home here so your words are reassuring and will be passed on to the wider team.

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Review from S T (Daughter of Resident) published on 30 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff are amazing, but there aren't enough staff to deal with the needs of the residents. Entertainment is lacking to keep everyone suitably occupied and many are walking around with not a lot to do. We have repeatedly emailed and don't get any replies from management. Many relatives have mentioned
about the outside area upstairs, it was assured that there would be things like bird feeders, plants to tend to and suitable outdoor seating. This hasn't happened, currently chairs with no arms to push up from, hard benches with no cushions and a slippery decking floor don't work well with people with mobility issues. It was mentioned that there would be piped music in the corridors linked to a smart speaker. This has never happened. I can't see how a speaker system (or mobile speaker) linked through the corridors and dining rooms can't be added? The community sports facility across the road are a shining example of what Mortain Place could be like and the home should link with them.
Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you. We are fortunate within Barchester that we have a very robust dependency analysis tool that enables us to ensure that staffing is in accordance with the needs of the residents. The only difficulty that arises is when residents reach the threshold to requiring dementia nursing needs as this can then cause anomalies. This is also the case when providing life enrichment activities and meaningful occupation, but we always work with the residents and loved ones to support them. Unfortunately, one of the outside space areas did have a leak, which the maintenance team have been repairing, therefore we have been waiting for the better weather to come into play before works could be completed to enable our residents to enjoy this area. We are optimistic that this will soon be the case. However, it was lovely to see our residents in Memory Lane enjoying Mother’s Day activities in our other outside space upstairs but we will always work together in partnership with our families.

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Review from E S (Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found everything all very well run and organised. The staff are so kind and helpful. I am very pleased with my room.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to complete a review card. It means so much to me and the team to know that we are delivering excellent service and that our residents are happy.

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Review from A D (Friend of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and helpful. Residents well cared for. Nutrition, hygiene, activities and communication.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for this wonderful review. It means so much to the staff at Mortain to know that their hard work does not go unrecognised. We pride ourselves in delivery the highest standards of care and are always grateful for feedback.

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Review from M H (Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home describes here, caring, friendly and kindness. The staff bend over backwards to help in any way. The food here is excellent couldn't be better. Equal to a five-star hotel in every way. As a respite user, I will be back.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review. It means so much to the staff to know that their efforts are so appreciated. We can't wait to have you back!

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Review from S O (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in respite care for two weeks and planning on staying on as she loves it so much. She is treated with great care and respect by all staff members and is always dressed in fresh clean clothes. The level of personal care is of an excellent standard and all of mums needs are taken into account.
Carers are always happy to talk to me about mum which is very reassuring for me and the family.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for these kind words. It means so much to the whole team to know that their efforts do not go unrecognised.

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Review from C P (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the care that our dear mum has received. It was a difficult transition for her following a spell in hospital, however, every member of staff treated mum with such kindness, dignity and respect that she now feels part of a wonderful, loving family.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. The staff pride themselves in delivering the highest standards of care and to recieve such wonderful feedback is lovely for the staff to hear.

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Review from M B (Respite Resident) assisted by family/friend published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful place to go for respite care. The food was amazing, staff are very kind.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review about your stay at Mortain Place. We really appreciate your feedback. It means a lot to the staff to hear that you enjoyed your stay here.

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Review from C L (Friend of Resident) published on 29 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all so friendly and care for the residents. The facilities are top class. It is great to know that our loved one is safe and comfortable.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for making a comment. It means a lot to the staff working at Mortain Place to know how much they are appreciated.

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Review from P T (Wife of Resident) assisted by family/friend published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Staff very attentive. Rooms very clean and bright.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. It is much appreciated by the staff.

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Review from Valerie C (Sister of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at Morton Place for two weeks with my sister who has Alzheimer's Dementia in order to observe and familiarise myself with the care home. Visiting from Australia I needed to be sure that my sister would be in the best possible care available to her. Mortain Place exceeded all of my expectations.
Apart from the superior decor, accommodation and 3-course meals I could not fault any aspect of the organisation. As a retired social worker, the most impressive aspect I noted was the care, respect and integrity displayed by all staff members to each and every resident. They all went above and beyond their calling to create a caring, safe and family atmosphere and where possible to help residents extend their physical/mental capacity and wellbeing.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for making the time to send a review. It means so much to the team.

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Review from M P (Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It is difficult for me to assess a new experience and change of lifestyle. All new but coping with the difference. A lot to consider and future to think about. Being well coped with and mostly very good. Staff mostly good but a few lacking in experience. But constantly different as they work only a
proportion of the week. I do not know who is responsible for overseeing and monitoring my progress.
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Review from R L (Nephew of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Mortain Place is all positive, My aunt who is a resident and not in the best of health, always looks clean and well cared for. I am always advised of her day-to-day life. The communication between the staff and myself is excellent. I would certainly recommend your care home to anybody
looking for somewhere for a loved one.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It means so much to the team here.

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Review from G T (Son of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful care could not ask for more. Safety a the forefront of everyone's thinking.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to the whole team.

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Review from Jenny S (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very helpful from my first enquiry to the day my mother moved into the care home. This wasn't the easiest time as it was at the height of the 'second wave' of the Coronavirus pandemic, however, it was time to move mum, and the transition went very smoothly in the circumstances. The home
is new and tastefully furnished. It has a lovely calm atmosphere. On my first visit, I thought it could easily be a hotel. My mother has dementia and I am confident that she is in absolutely the right place now. All the staff are very caring and helpful, and there is a range of stimulating and interesting activities offered to the residents which are very impressive and so important for someone who has dementia.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It really is appreciated by us all at Mortain Place.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Barchester Mortain Place Care Home is calculated as follows: ( (332 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (69)

Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet

Harriet Toms

Job Title: Deputy Manager Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.

Mia

Mia Olin

Job Title: Head Chef Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!

Saffron

Saffron Mann

Job Title: Administrator Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.

Rob

Rob Hobbs

Job Title: Home Services Advisor Joined: 2025

Hi, I am Rob and I am the Home Services Advisor at Mortain Place. I have over 6 years experience in the Care Sector and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Prior to working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.


Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors Harry & Hugo in the country is my preferred chosen pastime. My wife and I love travelling and enjoy touring Italy as often as we can.

Ingrida

Ingrida

Job Title: Head Housekeeper Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex

Alex Leftley

Job Title: Activities Coordinator Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Kim

Kim Barber

Job Title: Community Lead Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie

Jacquie Hayhoe

Job Title: Community Lead Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey

Stacey Gouvia

Job Title: Community Lead Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.

Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.

Faye

Faye

Job Title: Carer Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.

Tom

Tom Sanigar

Job Title: Carer Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.

Tasnim

Tasnim Trisa

Job Title: Care Assistant Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare

Clare Clarke

Job Title: Carer Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Lauren

Lauren Ward

Job Title: Admin Assistant Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.

Kelly

Kelly Vallente

Job Title: Hostess Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota

Darota Miskiewitz

Job Title: Housekeeping Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci

Nicci Horner

Job Title: Hairdresser Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

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