Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
Review Us
9.9 99 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Brewster (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (99)

9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 99 reviews.

Overall Experience
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  • 4
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Date Published
  • 99
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Reviewer Connection to Barchester Mortain Place Care Home
  • 30
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Total of 99, showing 21-40
Review from Tina T (Sister-in-law of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mortain is amazing. My sister-in-law is staying here for respite. She loves everything about it and is contemplating becoming a resident. It is kept very clean and the entire staff are helpful and can’t do enough for her, nothing is too much trouble. I would recommend this establishment to anyone. Thank
you to everyone at Mortain.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to leave us a review. We really appreciate it and look forward to welcoming your sister-in-law as a permanent member of our Mortain community.

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Review from Mary E (Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here three years, badly disabled after falling down stairs. I have no close relations. As you see I have selected excellent ratings for every category because that really is how I have found Barchester Mortain Place Care Home. I put on weight with all the good food - I outgrew the top part
of my dresses. A laundry lady offered to adapt my dresses in her own time, free of charge. Over three years, I have had ten such dresses. She's a lovely lady and excellent seamstress. All dresses look so neat and professional and now comfortable. She won't take any money and always shares chocolates I buy instead. I have other examples from carers, activity staff and others too, numerous to describe here. I'm never bored or lonely, I only have to ask for help and it's promptly given. The staff are warm and friendly and very professional as well. I will say though that I think your own (residents) mindset is important. I'm very glad and happy to be here.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your lovely review, Mary. We are so pleased you are happy and we love having you with us at Mortain Place.

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Review from Martin L S (Son of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After falling and given the deterioration of her physical (and slight mental) health meant living in a warden-controlled property with no on-site care was proving impractical.
After an initial 30 days respite here following 2 weeks in the local hospital, she asked to remain and her physical health
has improved tremendously. After 18 months of restricted mobility due to wheelchair use, now 3 months later, she is using a walker and is much more active. She has a greatly improved social life, new interests and there has been no decline in her mental faculties.
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Review from M R (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came for a respite break and is now staying on as a permanent resident. All the way through the process of choosing a home to settling in all the staff were very helpful, kind and professional.
She likes her room with a view of birds and squirrels in the gardens and seems to have taken to 'armchair
tennis'.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words. We love having your mother here with us and hope to get her involved in more of our fantastic life-enrichment activities.

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Review from T P (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Barchester Mortain Place in October of 2023. When we first walked into the home to view it, I was amazed at how the atmosphere felt. It had a great feeling of warmth and love. All the carers and staff are first class, they always have a smile and a friendly greeting. I feel that
my mum is in a safe place where she is looked after but more than that she is genuinely cared for. There is always something going on and the entertainment team is second to none.
I cannot speak highly enough of the team, the food, the quality of the care and the cleanliness of all public and private rooms
Whenever I bring anyone to visit Mum, they are all of the same opinion.
Over Christmas, there was so much fun and laughter. The presents that all the residents received were picked with care and suitability.
I believe that we are very fortunate in our decision with Mortain Place and I love to see the smile on my mum's face when I come to visit.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you. I am pleased to hear your thoughts and am extremely proud of the hard-working team we have here at Mortain.

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Review from Alison C (Private Carer of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping a client get settled into Mortain Place. Staff were friendly, accommodating, patient and understanding. I spoke to a resident's daughter who visited regularly, she had nothing but praise for everyone who worked there. The enrichment staff actually brought in a bouncy castle, which I couldn't
believe! They loved it, then invited some of the staff's small relatives to make the most of it, which I thought was a lovely touch.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your review. We love to think outside the box when it comes to our activities. We hope to see you again soon.

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Review from H J (Niece of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was pleasantly surprised by Barchester Mortain Place Care Home. I came to visit my aunt from Lincolnshire and was offered lunch, which was delicious. Three courses, fantastic. The home was clean and jolly with word games being played in the bistro area.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much for your kind words, I am pleased to hear you had a lovely lunch and we look forward to welcoming you back to Mortain Place.

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Review from E A (Daughter of Resident) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in for respite care and was treated with kindness and dignity. We will be returning again and have found our forever home.
Reply from Katie Brewster, Gene at Barchester Mortain Place Care Home

Thank you for your lovely review, we look forward to welcoming you back.

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Review from John P (Brother of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister had a reunion party for twelve friends and the home could not have been more accommodating. From the manager down to the kitchen staff and all attending staff were extremely welcoming to her guests. We had coffee served in a separate room so we did not upset the other residents. The lunch
was beautifully served, the table linen immaculate, with fresh flowers on the table. Absolute full marks to everyone for making all concerned, visitors and family feel they were special.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your kind words. I am pleased to hear you enjoyed the party, we always try to go above and beyond to make those moments extra special, hopefully see you again soon.

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Review from Nicholas P (Nephew of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just attended a lunch party given by my aunt, a resident, for 10 friends, and 3 associated carers. The event was excellent and very much appreciated by everyone there, and especially by my aunt. All of the staff involved participated in the organisation and running of the event with a high degree
of enthusiasm and went out of their way to make the event very special, including the organisation of a visit from people they knew from outside who were relevant to the event. That was an incredibly thoughtful touch. Throughout the whole event, staff dropped in to say hello to the visitors and they managed very well and with very good humour last-minute changes in numbers and arrangements. The 'outside world' was brought into Barchester Mortain Place Care Homeand my aunt was able to host an event just as she would have previously in her own house. Thank you very much.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you so much, we will always try to go above and beyond especially with special events. I am pleased to hear you enjoyed the lunch provided, hopefully see you again soon.

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Review from Margaret B (Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the layout of the building. I have settled ibn well. The food is excellent and the staff are excellent. I like it here very much.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Margaret, and we just love having you here with us.

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Review from M R (Resident) published on 16 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I have been well cared for after illness and a short time in hospital.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review us. It is lovely having you stay with us and we know that you enjoy getting involved in various activities and events in the home.

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Review from George F (Respite Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has been very good.
No change is needed - excellent in every aspect.
Thank you, Mortain.
Five stars all-round.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you for your review, George. We have loved having you here and look forward to your next visit.

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Review from Caroline P (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been at Mortain Place for over 2 years now. We could not be happier with the care she has received. The staff are always kind, friendly and compassionate. Mum is treated with dignity and respect at all times. The entire team go out of their way to ensure her comfort. As a family we always
feel listened to and any concerns we might have are acted on. Thank you.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Caroline, for your lovely review they really do mean a lot to us. Knowing that Mum is happy and receiving the wonderful care that all Mortain staff give is exactly why we are here. She really is part of the family.

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Review from Angela B (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
CQC reports are true read them! There is a lack of care and safety in this home. The manager holds a video call for staff, leaving vulnerable residents not cared for, ask yourself is this OK? I have written reviews that have not been posted, many good staff have left, agency staff used more, to cover
understaffing. Neglected vulnerable residents, basic care needs not met, don’t be fooled by many reviews, staff and residents writing them as asked to by management.
Reply from Katie Brewster, General Manager at Barchester Mortain Place Care Home

We’re really sorry to hear again that you are unhappy with some elements of the care experience for your mother whilst she was living at Mortain Place. I understand that your concerns are currently being looked into and a response will be sent out to your family in due course. I would like to reassure you that staff are not permitted to leave reviews regarding the care home on any platform and this is continually monitored by our teams. If you need anything further, please don’t hesitate to contact the feedback team again at feedback@barchester.com.

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Review from M S (Friend of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is friendly and welcoming and the decor and rooms are excellent, more like a hotel than a home. The photographs in the corridor make it seem welcoming, more like a home from home, this is helpful for residents who have had to leave their own homes and make the change to live somewhere
different for whatever reason.
Reply from Stacey Gardiner, Customer Relationship Manager at Barchester Mortain Place Care Home

Thank you. It is always nice to hear from residents, family and also friends of the home too. We value feedback and strive to be the best we can in every aspect.

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Review from Brian R (Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From being unable to get in or out of bed when I arrived, thanks to the care and attention of the nurses, I can now get in and out of bed, walk around the room, sometimes without a Zimmer, clean my teeth, shave and change my clothes. I can now walk to the dining room to join my wife for lunch. Breakfast
and dinner are always delivered to me and I am never rushed to finish my meals.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Brian Thank you, It has been an honour and our pleasure to support you in your road to recovery and long may it continue. We love having you here.

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Review from Julia F (Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for a year now and I enjoy living here. The food is very good, comfortable bedroom and the staff are very good, helpful when needed. My main hobby is ballroom dancing and when possible I enjoy going to the theatre. We go out on trips in our minibus. It feels very homely.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Julia. We know getting out and about has been great for you and with lots planned for the coming months it's going to be a good summer.

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Review from Tim B (Son of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mortain Place has been a godsend to myself and my brother for my mother's care. It is an extremely special place, with wonderful staff, gorgeous layout/rooms, lovely food and multiple activities. Never once in her entire time staying with Mortain have either my brother or myself been in any way worried
or concerned with her care.
I have visited the home at all times of the day and evening, from Monday through to Sunday and never seen anything other than happy and relaxed residents.
The staff are always on hand and whenever there have been difficulties with my mother's mood, the higher level of close monitoring has been great. The staff go over and beyond, preempting any potential issues. There is also very close cooperation with the nearby doctor's surgery for medical issues.
Thank you so so much to all the wonderful staff.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you, Tim. We will pass your wonderful comments on to each and every one of the staff here. They do an amazing job and really do enjoy hearing such lovely feedback from all the people that count and make us who we are. Thanks again.

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Review from Liz R (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is with a sad heart that my sister and I have to move our father to nursing care, from Mortain Place. He has been there for the last 19 months and calls it 'home'. He has been extremely well looked after by all of the wonderful staff there. Myself as a constant visitor to the care home, I have always
been made to feel welcome, and there is always someone there to talk to about Dad. A big warm thank you to everyone, especially the senior staff.
Reply from Catherine Brewster, General Manager at Barchester Mortain Place Care Home

Thank you Liz. We loved having Dad with us and we really hope he has settled into his new home as he did with us. Please say hello from all the team here at Mortain Place.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Barchester Mortain Place Care Home is calculated as follows: ( (332 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (69)

Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet

Harriet Toms

Job Title: Deputy Manager Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.

Mia

Mia Olin

Job Title: Head Chef Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!

Saffron

Saffron Mann

Job Title: Administrator Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.

Rob

Rob Hobbs

Job Title: Home Services Advisor Joined: 2025

Hi, I am Rob and I am the Home Services Advisor at Mortain Place. I have over 6 years experience in the Care Sector and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Prior to working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.


Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors Harry & Hugo in the country is my preferred chosen pastime. My wife and I love travelling and enjoy touring Italy as often as we can.

Ingrida

Ingrida

Job Title: Head Housekeeper Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex

Alex Leftley

Job Title: Activities Coordinator Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Kim

Kim Barber

Job Title: Community Lead Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie

Jacquie Hayhoe

Job Title: Community Lead Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey

Stacey Gouvia

Job Title: Community Lead Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.

Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.

Faye

Faye

Job Title: Carer Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.

Tom

Tom Sanigar

Job Title: Carer Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.

Tasnim

Tasnim Trisa

Job Title: Care Assistant Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare

Clare Clarke

Job Title: Carer Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Lauren

Lauren Ward

Job Title: Admin Assistant Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.

Kelly

Kelly Vallente

Job Title: Hostess Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota

Darota Miskiewitz

Job Title: Housekeeping Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci

Nicci Horner

Job Title: Hairdresser Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

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