
I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)

I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)

Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)

I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)

I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)

Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)

This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.
A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.
An experienced and highly qualified team provides quality support on the home's Memory...
Care Provided by Barchester Mortain Place Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Mortain Place Care Home for full pricing details and T&Cs.
Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Catherine Brewster(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Parking
- Ample Parking Available
Barchester Mortain Place Care Home Reviews (117)
Barchester Mortain Place Care Home has a Review Score of 9.9 (9.914) out of 10, based on 38 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 117 reviews.
The home is immaculately clean in all areas at all times. Facilities are excellent with many lounges and quiet corners, the ground floor bistro is always available with drinks and home made treats. The garden is small, but there's a patio for sitting, flower tubs, and in fine weather carer led walks. External services (hairdressing etc.) are brought in and well used. Food is excellent, although sometimes I've heard that a second helping is requested by a resident (it must be good!). I've always found the staff to be very friendly, knowledgeable and helpful. There's a dedicated activities organiser, who arranges a variety of activities, usually one each morning and afternoon. Mainly run by the carers, but often a school or animal organisation come to the home, and occasionally an outside entertainer. My resident participates in most of these activities. Mortain Place also organises trips to theatres, garden centres, etc.. A lovely place to live.
Thank you for your kind comments and praise regarding our home. It is greatly appreciated you took the time to write such a detailed review. It means so much to the team here to receive such glowing feedback. Thank you...
It's very clean and the food is excellent..
Every day there are activities , entertainment, , and residents can go on outings,.
I can't praise the place enough.
Thank you so much for your positive feedback. This means so much to the team and your time in writing such a glowing feedback report is much appreciated.
Visiting a family friend at this wonderful friendly run care home, which goes above and beyond in looking after there residents in there care. The home takes residents out on trips and has entertainment provided during the week. I would recommend this establishment to anyone looking for a place to live for there loved ones in there twilight years.
Thank you so much for your feedback and glowing report. This means a lot to us all who work here. Thanking you for investing your time for your kind comments, much appreciated.
I dont think anyone could find better.
Thank you for your kind words and glowing feedback, this is much appreciated by our team. Lovely words, thank you so much, it means a lot.
The staff have all been incredibly helpful and a pleasure to deal with. They all seem to go out of their way to ensure guests have everything they meed and are comfortable. The entire place is kept spotlessly clean and the refreshment station is kept supplied, the food served in the restaurant is excellent as well as nutritious. I highly recommend.
Thank you for your detailed feedback, much appreciated. This means a lot to the team who work here, your kind comments are well received. Thanks again.
Many thanks to all staff at Mortain
Thank you for your lovely review, your mum is very dear to us.
I will certainly be recommending Mortain Place. Thank you to everyone for getting me on the road to recovery so quickly.
Our relative was at Mortain for just over 1 year. His increasing vascular dimensia was well cared for by the staff and he was overall content. We were happy with the support he received until his recent death with efficiently, and staff were very friendly to us when we visited. Although the costs were considerable we are happy with the quality of the facility and the standard of care.
Beautifully clean caring Care Home. All staff from the beginning to our ongoing time there is amazing, from reception to entertainment staff, carers to cooks and cleaning staff nothing is ever too much for everyone even when residents needs change often.
I had a fall and fractured my pelvis and broke three rubs. As I had previously visited Barchester Mortain Place Care Home and was very impressed, on my release from hospital, I elected to come here. I have food allergies which are catered for beautifully. I am happy to be here and to be cared for by such caring friendly staff. My friends and family are welcome to visit whenever they wish.
All the staff go up and above to meet Mum's needs. As for Mum, she has settled quickly and is so happy.
Your brochure does not do it justice, you need to actually visit to understand the welcome you get each time you visit and see the facilities. Each member of staff knows each resident, treating each as an individual, which gives it a lovely personal touch.
Thank you so much for your kind words. We are pleased you can see the team's hard work and dedication to our residents.
We looked at this home a year and a half ago knowing my mum would eventually have to go into full-time care, so decided to look again at this home and we're still impressed. My mum has now settled in and fully adjusted, she calls it a hotel. The care she receives is brilliant and talking to the staff fills you with confidence for your loved one, the food is exceptional here as well. I wouldn't hesitate to recommend this home.
Thank you so much for taking the time to leave such a lovely review. We are pleased your loved one has settled in well to our home and look forward to many years of making memories.
We were always informed of any falls or medical issues.
We have never regretted choosing Barchester Mortain Place Care Home.
Thank you for taking the time to leave us a positive review. We are extremely proud of the service we provide.
I came in for respite after a hip replacement and wanted to be as independent as possible in order to get home. The staff supported me and kept a firm eye on me to make sure I was coping, taking instant and appropriate action when my blood pressure became too high. Everything about the service I received was excellent.
Thank you for your lovely review. You were a pleasure to have and you are welcome back to Mortain any time.
Mum has been a resident for over two and a half years and as a family, we feel she is kept safe at all times.
Thank you.
Thank you so much for your review. It was a pleasure having you in our home and you are welcome back any time.
I enjoyed my stay, the food and the activities are very good. The staff are kind and helpful. I have been very pleased with my stay.
Hello, thank you for taking the time to send your review. We are pleased you enjoyed your stay with us and you are welcome back anytime.
We have been residents of Barchester Mortain Place Care Home for three months. The kindness and care we have received is above and beyond anything we expected from the whole staff.
Thank you for taking the time to complete a review for us. We really appreciate it and love having you and your partner here in the home with us. You really brighten up each and every day.
Visitors are welcome and can sit in the bistro area or go to one of the lounges, which are like being in a hotel and much better than having to sit in her room. There is a nice outdoor area for when the weather is accommodating.
It's very reassuring for me to know that she is being looked after, eating well, taking her medication and never on her own.
Many thanks for your kind words. We love having your mother here with us, and she has settled in very well.
Mortain is amazing. My sister-in-law is staying here for respite. She loves everything about it and is contemplating becoming a resident. It is kept very clean and the entire staff are helpful and can’t do enough for her, nothing is too much trouble. I would recommend this establishment to anyone. Thank you to everyone at Mortain.
Thank you for taking the time to leave us a review. We really appreciate it and look forward to welcoming your sister-in-law as a permanent member of our Mortain community.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (40) & Events (5)
- 23 Jul 2026
Mortain Place care home, Eastbourne, embraced a resident’s desire to ride the waves on the open sea and put a plan together to make it happen. Tony, one of their...
- 23 Jul 2026
What a wonderful afternoon for our residents to get out and about and enjoy a train journey on the Eastbourne Dotto train along the seafront, taking in the stunning coastal...
- 18 Jun 2026
Royal Ascot provides five days of world class horse racing, style and pageantry. We wanted the ladies of Mortain Place, to put their best foot forward and display their wonderful...
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
- 08 Jul 2026Organiser: Barchester Mortain Place Care Home
Awards / Recognitions (81)
- 01 Jul 2026Recipient: Barchester Mortain Place Care Home
- 01 Jul 2026Recipient: Barchester Mortain Place Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Mortain Place Care Home.
Meet the Team (19)

Hi, my name is Catherine Brewster, and I am the General Manager here at Mortain Place.
I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.
I specialise in dementia care, and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home, and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Hi, I’m Harriet, the Deputy Manager here at Mortain Place care home. I have worked in the care industry for 16 years now and strive each day to enrich our residents’ lives. I joined Mortain Place care home in 2022 and am very proud to be part of the Barchester family. I have a strong passion for dementia care and life enrichment.
I look forward to meeting you at Mortain Place, where each day we make memories. In my homelife i enjoy Horse riding, tapestry, dog walking, arts and crafts, baking and ghost hunting. I recently had a fantastic time ghost hunting at The Mermaid Inn, Rye, which was incredible.

Hi, I am Rob, and I am the Home Services Advisor at Mortain Place. I have over 7 years of experience in the Care Sector, and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Before working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.
Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors, Harry & Hugo, in the country is my preferred pastime. My wife and I love travelling and enjoy touring Italy as often as we can. I also have a soft spot for Medieval Armour, and much to my wife's annoyance, I have a full scale 15th Century Knight Templar, Suit of Armour standing guard in my dining room at home!

Hi, I’m Saffron, and I am the Administration Manager at Mortain Place.
I have many years of experience working within the care industry. I have completed my Level 3 Adult Lead Care, and I am eager to carry on my learning within Barchester. I love being organised and helping others, which really drew me to this role. I have a passion for delivering excellent customer service. I look forward to meeting new residents and their families and helping them with their journey.
I have a Miniature Dachshund called Winston. He keeps me very busy outside of work, and I love taking him for nice walks in the country with my partner, Adam. I also enjoy a Thai Massage, which I find very relaxing, often combined with reflexology. I like to participate in DIY projects at home and enjoy socialising with friends and family.

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.
I enjoy baking, and my favourite cake is a ginger cake!

Hi, I am Jon, and I am a 2nd Chef. I enjoy cooking and take great pleasure in delivering high-quality dishes for our residents to enjoy. It is always a joy to meet new residents and spend time with them at meal times. I also enjoy playing Golf, I am a Newcastle United football fan and enjoy amusing myself with the classic Subbuteo football game, complete with stadium.

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.
I am also a Speak-Up champion and Dementia champion.
In my spare time, I like to walk along the beach and spend time with my family.

Hi, my name is Jacquie. I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home and the Dementia champion.

Hi, I am Faye, a care assistant here at Mortain Place. I really enjoy positive interaction with our residents and listening to their stories.

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

I enjoy meeting our residents every day and welcoming new admissions to our home.
In my spare time, I enjoy keeping fit and doing Yoga.

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

Hello, I have worked in care for many years, and I have recently moved to Eastbourne. I transferred from another Barchester home.
I enjoy keeping fit and spending quality time with my family and my dog.

Hello, my name is Vasile, and I am a very happy, positive member of the team of housekeepers at Mortain. I take great care as I work around our wonderful home. I especially enjoy interacting with residents and hearing their stories as I hop from room to room.
In my spare time, I enjoy socialising in coffee shops and spending time with my friends. When I can, I enjoy playing and watching football, and I also enjoy a game of Billiards.

I really enjoy keeping Mortain Place in tip-top condition. It's a real joy to speak to our residents every day. I dedicate my life to looking after others.

Hi, I'm Rebecca (known by everyone as Bex), and I am the activities lead here at Mortain Place.
Delighted to have been declared a Divisional Winner, Activities Coordinator of the Year, South East Division, Barchester Healthcare Awards, July 2026. Now a finalist in the Nationals, a very proud moment for me.
I have worked in similar roles in the past, and thoroughly enjoy spreading joy and positivity throughout the home. My favourite activities with the residents are exercises with music, word games, and really getting to know them. I enjoy thinking outside the box and coming up with new ideas to enrich resident wellbeing, making this chapter of their lives fabulous.
I thrive on being friendly, approachable, bubbly and busy. In my spare time, I enjoy being active. A few facts about me: My favourite colours are Green and Purple; I love fruit and host a radio show on Radio DGH (District General Hospital) Eastbourne.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mortain Place Care Home to verify any information. View our terms and conditions. Barchester Mortain Place Care Home has an Enhanced Service -more info.