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Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne, East Sussex BN23 6JF
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I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne
I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne
Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne

This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory...  

Care Provided by Barchester Mortain Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Catherine Brewster(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (117)

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9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.914) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 117 reviews.

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Showing 117 reviews matching selected criteria
Review from V T (Respite Resident) published on 12 October 2022 Submitted via Postal Card
Overall Experience

This place literally saved my life.

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Review from Kevin C (Son of Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

I was not looking forward to the day when my mother stayed for respite, but the staff and facilities are amazing. Everyone gives her the time and understanding which makes her feel safe, comfortable and happy, so much so that she is now considering residence full time. Thank you to all the staff for making this a smooth and caring process.

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Review from Madeleine G (Daughter of Resident) published on 25 April 2022 Submitted via Postal Card
Overall Experience

My father lived at Mortain Place for 16 months through the pandemic until his medical needs meant that he required intensive nursing care. The modern design of the building together with the staff's attitudes and experience helped my father settle in quickly and provided support for me during a very difficult time in our lives.

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Review from K B (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card
Overall Experience
My husband and I chose Mortain Place for our relative because of our previous experiences (the resident's husband had respite care here).

We have not been disappointed by our choice as our relative is very happy here and extremely well looked after.

Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you for completing a review for Mortain Place. We are delighted to hear that your relative is very happy here and you feel that moving to Mortain Place was the correct decision. We like all of our residents to feel at home here so your words are reassuring and will be passed on to the wider team.

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Review from S T (Daughter of Resident) published on 30 March 2022 Submitted via Website
Overall Experience

The staff are amazing, but there aren't enough staff to deal with the needs of the residents. Entertainment is lacking to keep everyone suitably occupied and many are walking around with not a lot to do. We have repeatedly emailed and don't get any replies from management. Many relatives have mentioned about the outside area upstairs, it was assured that there would be things like bird feeders, plants to tend to and suitable outdoor seating. This hasn't happened, currently chairs with no arms to push up from, hard benches with no cushions and a slippery decking floor don't work well with people with mobility issues. It was mentioned that there would be piped music in the corridors linked to a smart speaker. This has never happened. I can't see how a speaker system (or mobile speaker) linked through the corridors and dining rooms can't be added? The community sports facility across the road are a shining example of what Mortain Place could be like and the home should link with them.

Reply from Joshua Permain, Home Services Advisor at Barchester Mortain Place Care Home

Thank you. We are fortunate within Barchester that we have a very robust dependency analysis tool that enables us to ensure that staffing is in accordance with the needs of the residents. The only difficulty that arises is when residents reach the threshold to requiring dementia nursing needs as...  

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Review from E S (Resident / Service User) published on 16 November 2021 Submitted via Postal Card
Overall Experience

I have found everything all very well run and organised. The staff are so kind and helpful. I am very pleased with my room.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to complete a review card. It means so much to me and the team to know that we are delivering excellent service and that our residents are happy.

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Review from A D (Friend of Resident) published on 29 October 2021 Submitted via Postal Card
Overall Experience

The staff are extremely friendly and helpful. Residents well cared for. Nutrition, hygiene, activities and communication.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for this wonderful review. It means so much to the staff at Mortain to know that their hard work does not go unrecognised. We pride ourselves in delivery the highest standards of care and are always grateful for feedback.

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Review from M H (Resident / Service User) published on 3 September 2021 Submitted via Postal Card
Overall Experience

A care home describes here, caring, friendly and kindness. The staff bend over backwards to help in any way. The food here is excellent couldn't be better. Equal to a five-star hotel in every way. As a respite user, I will be back.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review. It means so much to the staff to know that their efforts are so appreciated. We can't wait to have you back!

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Review from S O (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card
Overall Experience

Mum has been in respite care for two weeks and planning on staying on as she loves it so much. She is treated with great care and respect by all staff members and is always dressed in fresh clean clothes. The level of personal care is of an excellent standard and all of mums needs are taken into account. Carers are always happy to talk to me about mum which is very reassuring for me and the family.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for these kind words. It means so much to the whole team to know that their efforts do not go unrecognised.

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Review from C P (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card
Overall Experience

We have been delighted with the care that our dear mum has received. It was a difficult transition for her following a spell in hospital, however, every member of staff treated mum with such kindness, dignity and respect that she now feels part of a wonderful, loving family.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. The staff pride themselves in delivering the highest standards of care and to recieve such wonderful feedback is lovely for the staff to hear.

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Review from M B (Respite Resident) published on 3 August 2021 Submitted via Postal Card
Overall Experience

A beautiful place to go for respite care. The food was amazing, staff are very kind.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review about your stay at Mortain Place. We really appreciate your feedback. It means a lot to the staff to hear that you enjoyed your stay here.

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Review from C L (Friend of Resident) published on 29 July 2021 Submitted via Postal Card
Overall Experience

The staff are all so friendly and care for the residents. The facilities are top class. It is great to know that our loved one is safe and comfortable.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for making a comment. It means a lot to the staff working at Mortain Place to know how much they are appreciated.

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Review from P T (Wife of Resident) published on 19 July 2021 Submitted via Postal Card
Overall Experience

Excellent service. Staff very attentive. Rooms very clean and bright.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. It is much appreciated by the staff.

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Review from Valerie C (Sister of Resident) published on 12 July 2021 Submitted via Postal Card
Overall Experience

I stayed at Morton Place for two weeks with my sister who has Alzheimer's Dementia in order to observe and familiarise myself with the care home. Visiting from Australia I needed to be sure that my sister would be in the best possible care available to her. Mortain Place exceeded all of my expectations. Apart from the superior decor, accommodation and 3-course meals I could not fault any aspect of the organisation. As a retired social worker, the most impressive aspect I noted was the care, respect and integrity displayed by all staff members to each and every resident. They all went above and beyond their calling to create a caring, safe and family atmosphere and where possible to help residents extend their physical/mental capacity and wellbeing.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for making the time to send a review. It means so much to the team.

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Review from M P (Resident / Service User) published on 7 July 2021 Submitted via Postal Card
Overall Experience

It is difficult for me to assess a new experience and change of lifestyle. All new but coping with the difference. A lot to consider and future to think about. Being well coped with and mostly very good. Staff mostly good but a few lacking in experience. But constantly different as they work only a proportion of the week. I do not know who is responsible for overseeing and monitoring my progress.

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Review from R L (Nephew of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

My experience of Mortain Place is all positive, My aunt who is a resident and not in the best of health, always looks clean and well cared for. I am always advised of her day-to-day life. The communication between the staff and myself is excellent. I would certainly recommend your care home to anybody looking for somewhere for a loved one.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It means so much to the team here.

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Review from G T (Son of Resident) published on 27 May 2021 Submitted via Postal Card
Overall Experience

Wonderful care could not ask for more. Safety a the forefront of everyone's thinking.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to the whole team.

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Review from Jenny S (Daughter of Resident) published on 6 May 2021 Submitted via Website
Overall Experience

The staff were very helpful from my first enquiry to the day my mother moved into the care home. This wasn't the easiest time as it was at the height of the 'second wave' of the Coronavirus pandemic, however, it was time to move mum, and the transition went very smoothly in the circumstances. The home is new and tastefully furnished. It has a lovely calm atmosphere. On my first visit, I thought it could easily be a hotel. My mother has dementia and I am confident that she is in absolutely the right place now. All the staff are very caring and helpful, and there is a range of stimulating and interesting activities offered to the residents which are very impressive and so important for someone who has dementia.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It really is appreciated by us all at Mortain Place.

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Review from Gordon B (Friend of Resident) published on 26 February 2021 Submitted via Website
Overall Experience

The Staff are so important to any business as there on the front line and they are what gives the client/visitor the first impression of the rest home that your family or friends are either staying or visiting. I have been visiting for over a year now and always ask the resident if everything is ok with not only the staff but the food, general cleaning and management of the home and they have always been happy with everything and when I do visit I am impressed with all aspects of the home

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to me and my staff to know that the care we are delivering is meeting the expectations of our residents and their relatives.

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Review from L C (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card
Overall Experience

Lovely place. Very helpful management and staff are always friendly and willing to help. Brilliant especially through these difficult times with Covid. Restrictions strictly adhered to. I feel my father is safe as he could be.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. My staff and I are very grateful.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 April 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (40) & Events (5)

News
  • 23 Jul 2026

    Mortain Place care home, Eastbourne, embraced a resident’s desire to ride the waves on the open sea and put a plan together to make it happen. Tony, one of their...

  • 23 Jul 2026

    What a wonderful afternoon for our residents to get out and about and enjoy a train journey on the Eastbourne Dotto train along the seafront, taking in the stunning coastal...

  • 18 Jun 2026

    Royal Ascot provides five days of world class horse racing, style and pageantry. We wanted the ladies of Mortain Place, to put their best foot forward and display their wonderful...

Upcoming Events

Awards / Recognitions (81)

Accreditations

There are no accreditations posted yet for Barchester Mortain Place Care Home.

Meet the Team (19)

Catherine Brewster
Catherine BrewsterJob Title:General ManagerJoined: 2022

Hi, my name is Catherine Brewster, and I am the General Manager here at Mortain Place.

I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.

I specialise in dementia care, and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home, and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet Toms
Harriet TomsJob Title:Deputy Manager/Dementia & Falls ChampionJoined: 2020

Hi, I’m Harriet, the Deputy Manager here at Mortain Place care home. I have worked in the care industry for 16 years now and strive each day to enrich our residents’ lives. I joined Mortain Place care home in 2022 and am very proud to be part of the Barchester family. I have a strong passion for dementia care and life enrichment.

I look forward to meeting you at Mortain Place, where each day we make memories. In my homelife i enjoy Horse riding, tapestry, dog walking, arts and crafts, baking and ghost hunting. I recently had a fantastic time ghost hunting at The Mermaid Inn, Rye, which was incredible.

Rob Hobbs
Rob HobbsJob Title:Home Services Advisor/Speak Up ChampionJoined: 2025

Hi, I am Rob, and I am the Home Services Advisor at Mortain Place. I have over 7 years of experience in the Care Sector, and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Before working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.

Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors, Harry & Hugo, in the country is my preferred pastime. My wife and I love travelling and enjoy touring Italy as often as we can. I also have a soft spot for Medieval Armour, and much to my wife's annoyance, I have a full scale 15th Century Knight Templar, Suit of Armour standing guard in my dining room at home!

Saffron Mann
Saffron MannJob Title:Administrator ManagerJoined: 2024

Hi, I’m Saffron, and I am the Administration Manager at Mortain Place.

I have many years of experience working within the care industry. I have completed my Level 3 Adult Lead Care, and I am eager to carry on my learning within Barchester. I love being organised and helping others, which really drew me to this role. I have a passion for delivering excellent customer service. I look forward to meeting new residents and their families and helping them with their journey.

I have a Miniature Dachshund called Winston. He keeps me very busy outside of work, and I love taking him for nice walks in the country with my partner, Adam. I also enjoy a Thai Massage, which I find very relaxing, often combined with reflexology. I like to participate in DIY projects at home and enjoy socialising with friends and family.

Mia Olin
Mia OlinJob Title:Head ChefJoined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.

I enjoy baking, and my favourite cake is a ginger cake!

Jon Fillery
Jon FilleryJob Title:2nd Chef

Hi, I am Jon, and I am a 2nd Chef. I enjoy cooking and take great pleasure in delivering high-quality dishes for our residents to enjoy. It is always a joy to meet new residents and spend time with them at meal times. I also enjoy playing Golf, I am a Newcastle United football fan and enjoy amusing myself with the classic Subbuteo football game, complete with stadium.

Ingrida
Ingrida Job Title:Head Housekeeper/Health & Safety ChampionJoined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Kim Barber
Kim BarberJob Title:Care Community ManagerJoined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.

I am also a Speak-Up champion and Dementia champion.

In my spare time, I like to walk along the beach and spend time with my family.

Jacquie Hayhoe
Jacquie HayhoeJob Title:Care Community ManagerJoined: 2021

Hi, my name is Jacquie. I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home and the Dementia champion.

Faye De La Cruz
Faye De La CruzJob Title:Care AssistantJoined: 2019

Hi, I am Faye, a care assistant here at Mortain Place. I really enjoy positive interaction with our residents and listening to their stories.

Tasnim Trisa
Tasnim TrisaJob Title:Care AssistantJoined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Aharon Turner
Aharon TurnerJob Title:HostessJoined: 2022

I enjoy meeting our residents every day and welcoming new admissions to our home.

In my spare time, I enjoy keeping fit and doing Yoga.

Kelly Vallente
Kelly VallenteJob Title:HostessJoined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota Miskiewitz
Darota MiskiewitzJob Title:HousekeepingJoined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci Horner
Nicci HornerJob Title:HairdresserJoined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

Hollie Hollis
Hollie HollisJob Title:Care Assistant/Dignity ChampionJoined: 2024

Hello, I have worked in care for many years, and I have recently moved to Eastbourne. I transferred from another Barchester home.

I enjoy keeping fit and spending quality time with my family and my dog.

Vasile Marian
Vasile MarianJob Title:HousekeeperJoined: 2022

Hello, my name is Vasile, and I am a very happy, positive member of the team of housekeepers at Mortain. I take great care as I work around our wonderful home. I especially enjoy interacting with residents and hearing their stories as I hop from room to room.

In my spare time, I enjoy socialising in coffee shops and spending time with my friends. When I can, I enjoy playing and watching football, and I also enjoy a game of Billiards.

Tara Heaphy
Tara HeaphyJob Title:Housekeeper/Speak Up ChampionJoined: 2020

I really enjoy keeping Mortain Place in tip-top condition. It's a real joy to speak to our residents every day. I dedicate my life to looking after others.

Rebecca Dyson
Rebecca DysonJob Title:Activities CoordinatorJoined: 2023

Hi, I'm Rebecca (known by everyone as Bex), and I am the activities lead here at Mortain Place.

Delighted to have been declared a Divisional Winner, Activities Coordinator of the Year, South East Division, Barchester Healthcare Awards, July 2026. Now a finalist in the Nationals, a very proud moment for me.

I have worked in similar roles in the past, and thoroughly enjoy spreading joy and positivity throughout the home. My favourite activities with the residents are exercises with music, word games, and really getting to know them. I enjoy thinking outside the box and coming up with new ideas to enrich resident wellbeing, making this chapter of their lives fabulous.

I thrive on being friendly, approachable, bubbly and busy. In my spare time, I enjoy being active. A few facts about me: My favourite colours are Green and Purple; I love fruit and host a radio show on Radio DGH (District General Hospital) Eastbourne.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mortain Place Care Home to verify any information. View our terms and conditions. Barchester Mortain Place Care Home has an Enhanced Service -more info.