Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.9 99 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Brewster (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (99)

9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.919) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 99 reviews.

Overall Experience
  • 87
  • 4
  • 2
  • 0
  • 6
Date Published
  • 99
  • 7
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  • 30
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Reviewer Connection to Barchester Mortain Place Care Home
  • 30
  • 15
  • 12
  • 10
  • 8
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 99, showing 81-99
Review from Gordon B (Friend of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff are so important to any business as there on the front line and they are what gives the client/visitor the first impression of the rest home that your family or friends are either staying or visiting. I have been visiting for over a year now and always ask the resident if everything is ok
with not only the staff but the food, general cleaning and management of the home and they have always been happy with everything and when I do visit I am impressed with all aspects of the home
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review. It means so much to me and my staff to know that the care we are delivering is meeting the expectations of our residents and their relatives.

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Review from L C (Daughter of Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. Very helpful management and staff are always friendly and willing to help. Brilliant especially through these difficult times with Covid. Restrictions strictly adhered to. I feel my father is safe as he could be.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to make a review. My staff and I are very grateful.

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Review from L W (Son of Resident) published on 27 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very lonely in her own home although she did have care. When I suggested that she should consider a care home she wasn't impressed as it created visions of the home her mum went into. After a period of respite in Barchester, she was impressed and open to a move. Since her time in Mortain Place,
she looks a different woman and can't praise the care and place enough. I have the problem now that every time I speak to her she says how can I afford a 5-star hotel. Thank you to all at Mortain Place.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review of Mortain Place. It means so much to us all to know that our residents are happy and settled here.

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Review from Diane A (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Mortain Place since February and whilst it took him a few weeks to fully settle in, he has received nothing but kindness, support, respect and care from all of the staff. It feels like one big family and that has been particularly important during the lockdown, where the staff have kept
his spirits up, kept him active and made him feel safe and well cared for. Other family members have visited during the socially distanced visits that have now been introduced and have commented on the relaxed and happy atmosphere but with clear care and commitment of the staff. I cannot praise them highly enough for all they do each day for Dad. The home is very well run by a welcoming, approachable and capable hands-on manager and her team and I have no hesitation in recommending them to others as an excellent care home.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It means so much to the staff here to know that their efforts are appreciated and celebrated.

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Review from J D (Friend of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a very pleasant visit and all precautions were taken due to COVID. My friend was very happy and said how well she was being taken care of. The staff at Mortain Place were very friendly and helpful. It seems to be a very well run care home with every consideration and respect for the residents.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. We really appreciate your comments.

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Review from Sophie B (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Mortain Place are professional, kind, and caring. I take comfort from the fact that I know my father is well looked after and safe in new and pleasant surroundings.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means a lot to the staff to see that our relatives are happy with the care we provide for their loved ones.

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Review from M G (Resident) assisted by family/friend published on 22 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay at Mortain Place was filled with care and support. The staff are lovely and happy to help. My room is wonderful, really cosy with my own outside area for small plant pots, ornaments and bird feeders. The food is good and the restaurant is beautifully decorated. In fact, the whole place is decorated
and furnished to a high standard.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means so much to everyone here when we know we are delivering care of the highest standards.

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Review from Jane S (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mortain Place care home has a warm and friendly atmosphere, a real home from home. The staff are lovely and Mum always knew she had someone around if she needed anything. The food is outstanding, my husband and I enjoyed many meals with Mum. The head of activities does a great job of entertaining the
residents and offers a variety of fun activities. Mum's room is lovely, always kept immaculate and Mum has her own garden area outside her room door, which she enjoys placing plants and ornaments in, plus a bird feeder.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review of Mortain Place. We really appreciate your lovely comments.

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Review from Margaret C (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stocktaking poor. Ran out of marmalade twice in the first six weeks of my stay. When someone asked for ice cream, they were told they hadn't any and the same with bananas. Chef worked very hard to please. I felt she needed help. Otherwise a lovely place. I was very happy there.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place; this is much appreciated.

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Review from Paul C (Son of Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is absolutely nothing bad I can say about the staff and facilities at Mortain Place. The staff are wonderful and will do anything for the residents and guests. The resident's room sare perfect. The grounds are immaculate. We ate in the guest restaurant for my Mother's Birthday and really enjoyed
the food and brilliant service. I think all the residents love Mortain Place.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your lovely review of Mortain Place. It means so much to us all here to hear such positive feedback. Thank you for taking the time to complete the review.

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Review from J L (Resident) assisted by family/friend published on 6 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I went into the care home for respite. The whole of my stay in Mortain, the staff were very friendly, helpful and caring and when I need respite care again I would hope Mortain will be able to accommodate this.
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Review from J S (Son-in-law of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, clean, homely, relaxed, spacious, good food and a lovely atmosphere.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review of Mortain Place. We take pride in the service we provide and it is good to know how people feel about it.

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Review from A W (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came info respite care and has been very well cared for. We will be using Mortain Place again in the future for further respite care as and when the need arises.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It is good to know that you would recommend us and that if the need arises in the future you would use Mortain Place again.

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Review from Danny B (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is newly built. Decor and furnishing are first class. Staff are kind and attentive. The quality overall is very good. I am very happy at this time that my mother is in this home. All the residents are happy and well cared for. The food is excellent. Mum is very happy.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review of Mortain Place. Having staff that are kind and attentive is so important and therefore leads to happy residents, as you say.

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Review from Rich B (Solicitor of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a solicitor who advises clients on long term care issues and I am really impressed with Mortain Place, which is a newly commissioned home. The staff are friendly and attentive and there is strong, but kind leadership from the manager. From what I have seen of the residents and their families, it
is a friendly, welcoming environment. There is a lot of emphasis on independence as well as inclusive activities for all. The conservatory seems to be a place for people to mingle and make friends over coffee and cake. The food is really high quality and the rooms are roomy and finished to a high standard. I would thoroughly recommend this as a place where one could feel a bit more secure, but not at the expense of your independence.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It is so good to hear how members of the public feel about Mortain Place and the positive difference we are making to people's lives.

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Review from Jenny L (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had just had a hip operation after a fall and we needed somewhere that offered respite and support while she recovers her physical mobility and confidence. Mortain offers exactly what we were looking for in a culture of warmth, professionalism and exemplary customer service.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. I will ensure the staff are told of your comments so that they can continue to feel proud about the care they deliver.

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Review from Margaret H (Sister of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a brother in Mortain Place and I am very pleased with the excellent care he receives. All the staff are friendly and very helpful.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Many thanks Margaret for taking the time to send in a review about Mortain Place, we are really pleased that your brother is getting the best care and that you and your family are really happy with the services and care he is receiving at Mortain Place. We will ensure the staff know they are doing a really good job.

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Review from Chrissie H (Niece of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home with things for residents to do. It is run so well with all the resident's needs met. Cleanliness of the home and security is second to none. There is always a warm welcome for the resident's family too, with lovely lounges to spend quality time with your loved one.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

It was really lovely to read your review and that our new home Mortain Place services and quality we are providing are excellent. The staff always have a warm welcome for anyone at any time and they will be really pleased to know what they do makes a difference and is so well received.

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Review from Noel T (Friend of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited Mortain Place on the first open day I was impressed by the sense of space and light, the decor and the staff. Since my friend has taken up residence I have had no cause to review those first impressions except that I have found the staff to be exceptional beyond the call of duty and care.
Today I had lunch in the dining room. The food, its presentation and the care and courtesy of those serving were exceptional and could teach many a restaurant a lesson.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your positive reviews, the staff here at Mortian Place will be pleased to know that the outstanding quality of care they deliver is exceptional, we are all very proud of Mortain Place and will continue to deliver high standards of care and service.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Barchester Mortain Place Care Home is calculated as follows: ( (332 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 358 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (69)

Meet the Team (19)

Catherine

Catherine Brewster

Job Title: General Manager Joined: 2022

Hi, my name is Catherine Brewster and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet

Harriet Toms

Job Title: Deputy Manager Joined: 2020

My name is Harriet Toms and I'm the Deputy Home Manager. I have been in care for 16 years starting as a carer and working myself up Deputy Manager. I have my level 5 and a dementia diploma. I am raising awareness for people that have cystic fibrosis as my brother whom I am very close has had it since he was young. I also love animals and my family is important to me.

Mia

Mia Olin

Job Title: Head Chef Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!

Saffron

Saffron Mann

Job Title: Administrator Joined: 2024

Hi, I’m Saffron and I am the Administration Manager at Mortain Place.


I love being organised and helping others which really drew me to this role. I have a passion for delivering excellent customer service, and many years of experience working within administration and care. I am keen to get to know our residents and their families, and am looking forward to welcoming new residents and helping them with their journey.

Rob

Rob Hobbs

Job Title: Home Services Advisor Joined: 2025

Hi, I am Rob and I am the Home Services Advisor at Mortain Place. I have over 6 years experience in the Care Sector and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Prior to working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.


Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors Harry & Hugo in the country is my preferred chosen pastime. My wife and I love travelling and enjoy touring Italy as often as we can.

Ingrida

Ingrida

Job Title: Head Housekeeper Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex

Alex Leftley

Job Title: Activities Coordinator Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Kim

Kim Barber

Job Title: Community Lead Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie

Jacquie Hayhoe

Job Title: Community Lead Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey

Stacey Gouvia

Job Title: Community Lead Joined: 2019

My Name is Stacey, I have worked for Mortain Place since August 2019 and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ levels and I am extremely committed to giving my all to the residents.

Ali

Ali Davey

Job Title: Senior Carer

Hi, my name is Ali and I have worked at Mortain Place for two years now. I started as a carer upstairs on memory lane, and I am now a Senior carer at Launceston Grove.


I have completed many different training modules, but most recently 'prevention of falls' which makes me a 'Fall Fighter' within the home, I am passionate about this, and promote it within the workplace.


In my spare time, I enjoy reading and spending time with my Grandchildren.

Faye

Faye

Job Title: Carer Joined: 2019

Hi, I am Faye, a carer here at Mortain Place.

Tom

Tom Sanigar

Job Title: Carer Joined: 2020

I recently joined Mortain Place as a carer, and really enjoy my job, I love getting to know the residents and caring for them.

Tasnim

Tasnim Trisa

Job Title: Care Assistant Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare

Clare Clarke

Job Title: Carer Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Lauren

Lauren Ward

Job Title: Admin Assistant Joined: 2021

I really enjoy being in the hub of the home. I love building a rapport with our residents and seeing new faces in the home.


I started off as a care assistant but decided to join the admin team as I wanted to expand my knowledge of what goes on behind the scenes.

Kelly

Kelly Vallente

Job Title: Hostess Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota

Darota Miskiewitz

Job Title: Housekeeping Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci

Nicci Horner

Job Title: Hairdresser Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

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