Search...

Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne, East Sussex BN23 6JF
Barchester Healthcare Ltd Logo
Jobs
Barchester Mortain Place Care Home logo
I was amazed at how the atmosphere felt. It had a great feeling of warmth and love.T P(Daughter of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne
I have watched the way she has been looked after with admiration by all the care home staff.Gavin C(Son-in-law of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne
Everyone gives her the time and understanding which makes her feel safe, comfortable and happyKevin C(Son of Resident/Service User)
Barchester Mortain Place Care Home, Eastbourne

This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory...  

Care Provided by Barchester Mortain Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,300N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Catherine Brewster(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (117)

Submit a Review
9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.914) out of 10, based on 38 reviews in the last 2 years. Over all time Barchester Mortain Place Care Home has 117 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Barchester Mortain Place Care Home
Loading...
Showing 117 reviews matching selected criteria
Review from L W (Son of Resident) published on 27 January 2021 Submitted via Postal Card
Overall Experience

Mum was very lonely in her own home although she did have care. When I suggested that she should consider a care home she wasn't impressed as it created visions of the home her mum went into. After a period of respite in Barchester, she was impressed and open to a move. Since her time in Mortain Place, she looks a different woman and can't praise the care and place enough. I have the problem now that every time I speak to her she says how can I afford a 5-star hotel. Thank you to all at Mortain Place.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review of Mortain Place. It means so much to us all to know that our residents are happy and settled here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Diane A (Daughter of Resident) published on 28 August 2020 Submitted via Website
Overall Experience

Dad has been at Mortain Place since February and whilst it took him a few weeks to fully settle in, he has received nothing but kindness, support, respect and care from all of the staff. It feels like one big family and that has been particularly important during the lockdown, where the staff have kept his spirits up, kept him active and made him feel safe and well cared for. Other family members have visited during the socially distanced visits that have now been introduced and have commented on the relaxed and happy atmosphere but with clear care and commitment of the staff. I cannot praise them highly enough for all they do each day for Dad. The home is very well run by a welcoming, approachable and capable hands-on manager and her team and I have no hesitation in recommending them to others as an excellent care home.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your comments. It means so much to the staff here to know that their efforts are appreciated and celebrated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Friend of Resident) published on 6 July 2020 Submitted via Postal Card
Overall Experience

I had a very pleasant visit and all precautions were taken due to COVID. My friend was very happy and said how well she was being taken care of. The staff at Mortain Place were very friendly and helpful. It seems to be a very well run care home with every consideration and respect for the residents.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place. We really appreciate your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sophie B (Daughter of Resident) published on 6 July 2020 Submitted via Postal Card
Overall Experience

The staff and management at Mortain Place are professional, kind, and caring. I take comfort from the fact that I know my father is well looked after and safe in new and pleasant surroundings.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means a lot to the staff to see that our relatives are happy with the care we provide for their loved ones.

Facilities
No Rating
Care / Support
Cleanliness
No Rating
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
No Rating
Value for Money
Review from M G (Resident / Service User) published on 22 May 2020 Submitted via Postal Card
Overall Experience

My stay at Mortain Place was filled with care and support. The staff are lovely and happy to help. My room is wonderful, really cosy with my own outside area for small plant pots, ornaments and bird feeders. The food is good and the restaurant is beautifully decorated. In fact, the whole place is decorated and furnished to a high standard.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. It means so much to everyone here when we know we are delivering care of the highest standards.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane S (Daughter of Resident) published on 21 May 2020 Submitted via Website
Overall Experience

Mortain Place care home has a warm and friendly atmosphere, a real home from home. The staff are lovely and Mum always knew she had someone around if she needed anything. The food is outstanding, my husband and I enjoyed many meals with Mum. The head of activities does a great job of entertaining the residents and offers a variety of fun activities. Mum's room is lovely, always kept immaculate and Mum has her own garden area outside her room door, which she enjoys placing plants and ornaments in, plus a bird feeder.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to make a review of Mortain Place. We really appreciate your lovely comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Margaret C (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card
Overall Experience

Stocktaking poor. Ran out of marmalade twice in the first six weeks of my stay. When someone asked for ice cream, they were told they hadn't any and the same with bananas. Chef worked very hard to please. I felt she needed help. Otherwise a lovely place. I was very happy there.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for taking the time to review Mortain Place; this is much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul C (Son of Resident) published on 6 May 2020 Submitted via Postal Card
Overall Experience

There is absolutely nothing bad I can say about the staff and facilities at Mortain Place. The staff are wonderful and will do anything for the residents and guests. The resident's room sare perfect. The grounds are immaculate. We ate in the guest restaurant for my Mother's Birthday and really enjoyed the food and brilliant service. I think all the residents love Mortain Place.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your lovely review of Mortain Place. It means so much to us all here to hear such positive feedback. Thank you for taking the time to complete the review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J L (Resident / Service User) published on 6 April 2020 Submitted via Postal Card
Overall Experience

I went into the care home for respite. The whole of my stay in Mortain, the staff were very friendly, helpful and caring and when I need respite care again I would hope Mortain will be able to accommodate this.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J S (Son-in-law of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Kind, caring, clean, homely, relaxed, spacious, good food and a lovely atmosphere.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review of Mortain Place. We take pride in the service we provide and it is good to know how people feel about it.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Son of Resident) published on 24 February 2020 Submitted via Postal Card
Overall Experience

Mum came info respite care and has been very well cared for. We will be using Mortain Place again in the future for further respite care as and when the need arises.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It is good to know that you would recommend us and that if the need arises in the future you would use Mortain Place again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Danny B (Son of Resident) published on 19 February 2020 Submitted via Postal Card
Overall Experience

The home is newly built. Decor and furnishing are first class. Staff are kind and attentive. The quality overall is very good. I am very happy at this time that my mother is in this home. All the residents are happy and well cared for. The food is excellent. Mum is very happy.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your review of Mortain Place. Having staff that are kind and attentive is so important and therefore leads to happy residents, as you say.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Rich B (Solicitor of Resident) published on 12 February 2020 Submitted via Website
Overall Experience

I am a solicitor who advises clients on long term care issues and I am really impressed with Mortain Place, which is a newly commissioned home. The staff are friendly and attentive and there is strong, but kind leadership from the manager. From what I have seen of the residents and their families, it is a friendly, welcoming environment. There is a lot of emphasis on independence as well as inclusive activities for all. The conservatory seems to be a place for people to mingle and make friends over coffee and cake. The food is really high quality and the rooms are roomy and finished to a high standard. I would thoroughly recommend this as a place where one could feel a bit more secure, but not at the expense of your independence.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you for your review. It is so good to hear how members of the public feel about Mortain Place and the positive difference we are making to people's lives.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny L (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card
Overall Experience

My Mum had just had a hip operation after a fall and we needed somewhere that offered respite and support while she recovers her physical mobility and confidence. Mortain offers exactly what we were looking for in a culture of warmth, professionalism and exemplary customer service.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for taking the time to review Mortain Place. I will ensure the staff are told of your comments so that they can continue to feel proud about the care they deliver.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Margaret H (Sister of Resident) published on 27 December 2019 Submitted via Postal Card
Overall Experience

I have a brother in Mortain Place and I am very pleased with the excellent care he receives. All the staff are friendly and very helpful.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Many thanks Margaret for taking the time to send in a review about Mortain Place, we are really pleased that your brother is getting the best care and that you and your family are really happy with the services and care he is receiving at Mortain Place. We will ensure the staff know they are doing a really good job.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chrissie H (Niece of Resident) published on 27 December 2019 Submitted via Postal Card
Overall Experience

An amazing care home with things for residents to do. It is run so well with all the resident's needs met. Cleanliness of the home and security is second to none. There is always a warm welcome for the resident's family too, with lovely lounges to spend quality time with your loved one.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

It was really lovely to read your review and that our new home Mortain Place services and quality we are providing are excellent. The staff always have a warm welcome for anyone at any time and they will be really pleased to know what they do makes a difference and is so well received.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Noel T (Friend of Resident) published on 16 December 2019 Submitted via Postal Card
Overall Experience

When I visited Mortain Place on the first open day I was impressed by the sense of space and light, the decor and the staff. Since my friend has taken up residence I have had no cause to review those first impressions except that I have found the staff to be exceptional beyond the call of duty and care. Today I had lunch in the dining room. The food, its presentation and the care and courtesy of those serving were exceptional and could teach many a restaurant a lesson.

Reply from Karen Howell, General Manager at Barchester Mortain Place Care Home

Thank you so much for your positive reviews, the staff here at Mortian Place will be pleased to know that the outstanding quality of care they deliver is exceptional, we are all very proud of Mortain Place and will continue to deliver high standards of care and service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 April 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (40) & Events (5)

News
  • 23 Jul 2026

    Mortain Place care home, Eastbourne, embraced a resident’s desire to ride the waves on the open sea and put a plan together to make it happen. Tony, one of their...

  • 23 Jul 2026

    What a wonderful afternoon for our residents to get out and about and enjoy a train journey on the Eastbourne Dotto train along the seafront, taking in the stunning coastal...

  • 18 Jun 2026

    Royal Ascot provides five days of world class horse racing, style and pageantry. We wanted the ladies of Mortain Place, to put their best foot forward and display their wonderful...

Upcoming Events

Awards / Recognitions (81)

Accreditations

There are no accreditations posted yet for Barchester Mortain Place Care Home.

Meet the Team (19)

Catherine Brewster
Catherine BrewsterJob Title:General ManagerJoined: 2022

Hi, my name is Catherine Brewster, and I am the General Manager here at Mortain Place.

I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.

I specialise in dementia care, and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home, and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet Toms
Harriet TomsJob Title:Deputy Manager/Dementia & Falls ChampionJoined: 2020

Hi, I’m Harriet, the Deputy Manager here at Mortain Place care home. I have worked in the care industry for 16 years now and strive each day to enrich our residents’ lives. I joined Mortain Place care home in 2022 and am very proud to be part of the Barchester family. I have a strong passion for dementia care and life enrichment.

I look forward to meeting you at Mortain Place, where each day we make memories. In my homelife i enjoy Horse riding, tapestry, dog walking, arts and crafts, baking and ghost hunting. I recently had a fantastic time ghost hunting at The Mermaid Inn, Rye, which was incredible.

Rob Hobbs
Rob HobbsJob Title:Home Services Advisor/Speak Up ChampionJoined: 2025

Hi, I am Rob, and I am the Home Services Advisor at Mortain Place. I have over 7 years of experience in the Care Sector, and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Before working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.

Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors, Harry & Hugo, in the country is my preferred pastime. My wife and I love travelling and enjoy touring Italy as often as we can. I also have a soft spot for Medieval Armour, and much to my wife's annoyance, I have a full scale 15th Century Knight Templar, Suit of Armour standing guard in my dining room at home!

Saffron Mann
Saffron MannJob Title:Administrator ManagerJoined: 2024

Hi, I’m Saffron, and I am the Administration Manager at Mortain Place.

I have many years of experience working within the care industry. I have completed my Level 3 Adult Lead Care, and I am eager to carry on my learning within Barchester. I love being organised and helping others, which really drew me to this role. I have a passion for delivering excellent customer service. I look forward to meeting new residents and their families and helping them with their journey.

I have a Miniature Dachshund called Winston. He keeps me very busy outside of work, and I love taking him for nice walks in the country with my partner, Adam. I also enjoy a Thai Massage, which I find very relaxing, often combined with reflexology. I like to participate in DIY projects at home and enjoy socialising with friends and family.

Mia Olin
Mia OlinJob Title:Head ChefJoined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.

I enjoy baking, and my favourite cake is a ginger cake!

Jon Fillery
Jon FilleryJob Title:2nd Chef

Hi, I am Jon, and I am a 2nd Chef. I enjoy cooking and take great pleasure in delivering high-quality dishes for our residents to enjoy. It is always a joy to meet new residents and spend time with them at meal times. I also enjoy playing Golf, I am a Newcastle United football fan and enjoy amusing myself with the classic Subbuteo football game, complete with stadium.

Ingrida
Ingrida Job Title:Head Housekeeper/Health & Safety ChampionJoined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Kim Barber
Kim BarberJob Title:Care Community ManagerJoined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.

I am also a Speak-Up champion and Dementia champion.

In my spare time, I like to walk along the beach and spend time with my family.

Jacquie Hayhoe
Jacquie HayhoeJob Title:Care Community ManagerJoined: 2021

Hi, my name is Jacquie. I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home and the Dementia champion.

Faye De La Cruz
Faye De La CruzJob Title:Care AssistantJoined: 2019

Hi, I am Faye, a care assistant here at Mortain Place. I really enjoy positive interaction with our residents and listening to their stories.

Tasnim Trisa
Tasnim TrisaJob Title:Care AssistantJoined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Aharon Turner
Aharon TurnerJob Title:HostessJoined: 2022

I enjoy meeting our residents every day and welcoming new admissions to our home.

In my spare time, I enjoy keeping fit and doing Yoga.

Kelly Vallente
Kelly VallenteJob Title:HostessJoined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota Miskiewitz
Darota MiskiewitzJob Title:HousekeepingJoined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci Horner
Nicci HornerJob Title:HairdresserJoined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

Hollie Hollis
Hollie HollisJob Title:Care Assistant/Dignity ChampionJoined: 2024

Hello, I have worked in care for many years, and I have recently moved to Eastbourne. I transferred from another Barchester home.

I enjoy keeping fit and spending quality time with my family and my dog.

Vasile Marian
Vasile MarianJob Title:HousekeeperJoined: 2022

Hello, my name is Vasile, and I am a very happy, positive member of the team of housekeepers at Mortain. I take great care as I work around our wonderful home. I especially enjoy interacting with residents and hearing their stories as I hop from room to room.

In my spare time, I enjoy socialising in coffee shops and spending time with my friends. When I can, I enjoy playing and watching football, and I also enjoy a game of Billiards.

Tara Heaphy
Tara HeaphyJob Title:Housekeeper/Speak Up ChampionJoined: 2020

I really enjoy keeping Mortain Place in tip-top condition. It's a real joy to speak to our residents every day. I dedicate my life to looking after others.

Rebecca Dyson
Rebecca DysonJob Title:Activities CoordinatorJoined: 2023

Hi, I'm Rebecca (known by everyone as Bex), and I am the activities lead here at Mortain Place.

Delighted to have been declared a Divisional Winner, Activities Coordinator of the Year, South East Division, Barchester Healthcare Awards, July 2026. Now a finalist in the Nationals, a very proud moment for me.

I have worked in similar roles in the past, and thoroughly enjoy spreading joy and positivity throughout the home. My favourite activities with the residents are exercises with music, word games, and really getting to know them. I enjoy thinking outside the box and coming up with new ideas to enrich resident wellbeing, making this chapter of their lives fabulous.

I thrive on being friendly, approachable, bubbly and busy. In my spare time, I enjoy being active. A few facts about me: My favourite colours are Green and Purple; I love fruit and host a radio show on Radio DGH (District General Hospital) Eastbourne.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mortain Place Care Home to verify any information. View our terms and conditions. Barchester Mortain Place Care Home has an Enhanced Service -more info.