Barchester Mortain Place Care Home

93 Pevensey Bay Road, Eastbourne BN23 6JF
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9.9 108 Reviews
  • Barchester Mortain Place Care Home, Eastbourne
This beautifully well designed care home in Eastbourne provides first-class residential care in a warm, homely and friendly environment.

A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care at the heart of everything Mortain Place does, both in the residential, elderly and Memory lane communities.

An experienced and highly qualified team provides quality support on the home's Memory Lane community, ensuring individuals who are living with dementia are well-supported at all times.

Working within the philosophy of person-centred care, the care team supports each person in making their own decisions regarding daily life and range of activities.

Care Provided by Barchester Mortain Place Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1536

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Mortain Place Care Home to find out the exact price for your requirements.

Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mortain Place Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Catherine Brewster (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Ample Parking Available

Barchester Mortain Place Care Home Reviews (108)

9.9

Barchester Mortain Place Care Home has a Review Score of 9.9 (9.931) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Mortain Place Care Home has 108 reviews.

Overall Experience
  • 96
  • 4
  • 2
  • 0
  • 6
Date Published
  • 108
  • 16
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  • 35
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Reviewer Connection to Barchester Mortain Place Care Home
  • 31
  • 17
  • 12
  • 10
  • 9
  • 6
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 108, showing 101-108
Review from J S (Son-in-law of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind, caring, clean, homely, relaxed, spacious, good food and a lovely atmosphere.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you for your review of Mortain Place. We take pride in the service we provide and it is good to know how people feel about it.
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Review from A W (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came info respite care and has been very well cared for. We will be using Mortain Place again in the future for further respite care as and when the need arises.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you for your review. It is good to know that you would recommend us and that if the need arises in the future you would use Mortain Place again.
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Review from Danny B (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is newly built. Decor and furnishing are first class. Staff are kind and attentive. The quality overall is very good. I am very happy at this time that my mother is in this home. All the residents are happy and well cared for. The food is excellent. Mum is very happy.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you so much for your review of Mortain Place. Having staff that are kind and attentive is so important and therefore leads to happy residents, as you say.
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Review from Rich B (Solicitor of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a solicitor who advises clients on long term care issues and I am really impressed with Mortain Place, which is a newly commissioned home. The staff are friendly and attentive and there is strong, but kind leadership from the manager. From what I have seen of the residents and their families, it
is a friendly, welcoming environment. There is a lot of emphasis on independence as well as inclusive activities for all. The conservatory seems to be a place for people to mingle and make friends over coffee and cake. The food is really high quality and the rooms are roomy and finished to a high standard. I would thoroughly recommend this as a place where one could feel a bit more secure, but not at the expense of your independence.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you for your review. It is so good to hear how members of the public feel about Mortain Place and the positive difference we are making to people's lives.
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Review from Jenny L (Daughter of Resident) published on 31 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had just had a hip operation after a fall and we needed somewhere that offered respite and support while she recovers her physical mobility and confidence. Mortain offers exactly what we were looking for in a culture of warmth, professionalism and exemplary customer service.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you so much for taking the time to review Mortain Place. I will ensure the staff are told of your comments so that they can continue to feel proud about the care they deliver.
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Review from Margaret H (Sister of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have a brother in Mortain Place and I am very pleased with the excellent care he receives. All the staff are friendly and very helpful.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeMany thanks Margaret for taking the time to send in a review about Mortain Place, we are really pleased that your brother is getting the best care and that you and your family are really happy with the services and care he is receiving at Mortain Place. We will ensure the staff know they are doing a really good job.
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Review from Chrissie H (Niece of Resident) published on 27 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing care home with things for residents to do. It is run so well with all the resident's needs met. Cleanliness of the home and security is second to none. There is always a warm welcome for the resident's family too, with lovely lounges to spend quality time with your loved one.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeIt was really lovely to read your review and that our new home Mortain Place services and quality we are providing are excellent. The staff always have a warm welcome for anyone at any time and they will be really pleased to know what they do makes a difference and is so well received.
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Review from Noel T (Friend of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited Mortain Place on the first open day I was impressed by the sense of space and light, the decor and the staff. Since my friend has taken up residence I have had no cause to review those first impressions except that I have found the staff to be exceptional beyond the call of duty and care.
Today I had lunch in the dining room. The food, its presentation and the care and courtesy of those serving were exceptional and could teach many a restaurant a lesson.
Reply from Karen Howell, General Manager at Barchester Mortain Place Care HomeThank you so much for your positive reviews, the staff here at Mortian Place will be pleased to know that the outstanding quality of care they deliver is exceptional, we are all very proud of Mortain Place and will continue to deliver high standards of care and service.
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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for Barchester Mortain Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.931 for Barchester Mortain Place Care Home is calculated as follows: ( (391 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 418 Ratings = 4.931
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mortain Place Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (71)

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Meet the Team (22)

Catherine

Catherine Brewster

Job Title: General Manager Joined: 2022

Hi, my name is Catherine Brewster, and I am the General Manager here at Mortain Place.


I have worked in adult social care for over 28 years and bring a great knowledge of how a great home is managed.


I specialise in dementia care, and I am a Trained nurse from Brighton University. I am working hard to deliver a great experience for our residents and their families. I like to greet all new visitors to our home, and if you wish to visit, my door is always open. My team and I look forward to meeting you soon.

Harriet

Harriet Toms

Job Title: Deputy Manager/Dementia & Falls Champion Joined: 2020

Hi, I’m Harriet, the Deputy Manager here at Mortain Place care home. I have worked in the care industry for 16 years now and strive each day to enrich our residents’ lives. I joined Mortain Place care home in 2022 and am very proud to be part of the Barchester family. I have a strong passion for dementia care and life enrichment.


I look forward to meeting you at Mortain Place, where each day we make memories. In my homelife i enjoy Horse riding, tapestry, dog walking, arts and crafts, baking and ghost hunting. I recently had a fantastic time ghost hunting at The Mermaid Inn, Rye, which was incredible.

Mia

Mia Olin

Job Title: Head Chef Joined: 2020

Hi, I am Mia - I am the Head Chef here at Mortain Place. I have recently joined the company, and am looking forward to getting to know the residents and their likes.


I enjoy baking, and my favourite cake is a ginger cake!

Saffron

Saffron Mann

Job Title: Administrator Manager Joined: 2024

Hi, I’m Saffron, and I am the Administration Manager at Mortain Place.


I have many years of experience working within the care industry. I have completed my Level 3 Adult Lead Care, and I am eager to carry on my learning within Barchester. I love being organised and helping others, which really drew me to this role. I have a passion for delivering excellent customer service. I look forward to meeting new residents and their families and helping them with their journey.


I have a Miniature Dachshund called Winston. He keeps me very busy outside of work, and I love taking him for nice walks in the country with my partner, Adam. I also enjoy a Thai Massage, which I find very relaxing, often combined with reflexology. I like to participate in DIY projects at home and enjoy socialising with friends and family.

Rob

Rob Hobbs

Job Title: Home Services Advisor/Speak Up Champion Joined: 2025

Hi, I am Rob, and I am the Home Services Advisor at Mortain Place. I have over 7 years of experience in the Care Sector, and I am well placed to show you around our lovely home and answer any questions you may have. I have a passion for caring for our wonderful residents and ensuring they always have an engaging, joyful time in our home. Before working in care, I spent 27 years in the Automotive sector, at a senior level, honing my customer experience skills by delivering exceptional service.


Away from work, I have a soft spot for classic cars from the 60’s, Clothes from the 70’s and music from the 80’s. Spending quality time with my wife and walking our two Labradors, Harry & Hugo, in the country is my preferred pastime. My wife and I love travelling and enjoy touring Italy as often as we can. I also have a soft spot for Medieval Armour, and much to my wife's annoyance, I have a full scale 15th Century Knight Templar, Suit of Armour standing guard in my dining room at home!

Ingrida

Ingrida

Job Title: Head Housekeeper/Health & Safety Champion Joined: 2019

Hi, my name is Ingrida, and I am the Head Housekeeper here at Mortain Place. I am new to the care industry and love working at Mortain Place, getting to know the residents and ensuring the quality and standards are excellent. I am also proud to be the home Infection Control champion.

Alex

Alex Leftley

Job Title: Activities Coordinator/Health & Safety Champion Joined: 2021

I felt that I wanted to do a job that made a difference and became a carer. I came to Mortain Place as a senior carer in Normandy Gardens and worked my way up to Community Lead. I have chosen to move to the activities team to help support the life enrichment programme and help improve the life experiences of our residents.

Kim

Kim Barber

Job Title: Community Lead Joined: 2021

I really love the atmosphere here at Mortain Place care home. I enjoy helping the residents and making their day better.


I am also a speak-up champion and Dementia champion.
In my spare time I like walks along the beach, and spending time with my family.

Jacquie

Jacquie Hayhoe

Job Title: Community Lead Joined: 2021

Hi, my name is Jacquie I love getting to know the residents and being part of the passionate and caring team. I am the Palliative Care champion for the home, as well as the Dementia champion.

Stacey

Stacey Gouvia

Job Title: Community Lead/Dementia Champion Joined: 2019

My Name is Stacey. I have worked for Mortain Place since August 2019, and I am a Community Lead. I have worked in care for twelve years. I am trained in dementia and have my NVQ level, and I am extremely committed to giving my all to the residents.

Faye

Faye De La Cruz

Job Title: Care Assistant Joined: 2019

Hi, I am Faye, a care assistant here at Mortain Place. I really enjoy positive interaction with our residents and listening to their stories.

Tasnim

Tasnim Trisa

Job Title: Care Assistant Joined: 2022

Hi, I am Trisa, I have worked at Mortain Place for a couple of years now. I enjoy working throughout the home but mainly upstairs on memory lane.

Clare

Clare Clarke

Job Title: Carer Joined: 2021

I am so pleased to be part of Mortain Place care home and working in making the residents stay a lovely one.

Aharon

Aharon Turner

Job Title: Hostess Joined: 2022

I enjoy meeting our residents every day and welcoming new admissions to our home.


In my spare time, I enjoy keeping fit and doing Yoga.

Kelly

Kelly Vallente

Job Title: Hostess Joined: 2019

I have worked at Mortain Place care home for a while now I really enjoy making sure the residents are happy. I have lots of experience working at a hospital as a Hostess and know how important the interaction is.

Darota

Darota Miskiewitz

Job Title: Housekeeping Joined: 2020

I really enjoy working at Mortain Place and keeping the home spotless, I get to meet and chat to all the residents which is a joy for me.

Nicci

Nicci Horner

Job Title: Hairdresser Joined: 2021

Hi my name is Nicci, I am the hairdresser at Mortain Place. I have been a hairdresser for many years and enjoy what I do. Since coronavirus restrictions have eased, I have been able to come into Mortain Place and give all the residents a new lease of life!

Hollie

Hollie Hollis

Job Title: Care Assistant/Dignity Champion Joined: 2024

Hello, I have worked in care for many years, and I have recently moved to Eastbourne. I transferred from another Barchester home.


I enjoy keeping fit and spending quality time with my family and my dog.

Cleofe

Cleofe Andrews

Job Title: Care Assistant/Dementia Champion Joined: 2024

Hi, I love working in Dementia Care. I feel I was put on earth to work positively with Dementia residents. Recently completed level 3 lead adult care, love to work.

Vasile

Vasile Marian

Job Title: Housekeeper Joined: 2022

Hello, my name is Vasile, and I am a very happy, positive member of the team of housekeepers at Mortain. I take great care as I work around our wonderful home. I especially enjoy interacting with residents and hearing their stories as I hop from room to room.


In my spare time, I enjoy socialising in coffee shops and spending time with my friends. When I can, I enjoy playing and watching football, and I also enjoy a game of Billiards.

Tara

Tara Heaphy

Job Title: Housekeeper/Speak Up Champion Joined: 2020

I really enjoy keeping Mortain Place in tip-top condition. It's a real joy to speak to our residents every day. I dedicate my life to looking after others.

Jon

Jon Fillery

Job Title: 2nd Chef

Hi, I am Jon, and I am a 2nd Chef. I enjoy cooking and take great pleasure in delivering high-quality dishes for our residents to enjoy. It is always a joy to meet new residents and spend time with them at meal times. I also enjoy playing Golf, I am a Newcastle United football fan and enjoy amusing myself with the classic Subbuteo football game, complete with stadium.

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