Latest Reviews for The Orchards
18 August 2025
My father lived at the Orchards for nearly 3 years. He was very well looked after, both medically and socially. On a couple of occasions when he was acutely ill staff dealt with it promptly and our family was keep well informed. All the staff were lovely and there was a good staffing level. The activities team were great and included him as often as possible even when he was in a wheelchair. The rooms were spacious and clean, and the food was good, with regular snacks and drinks as well as the meals. Visitors were always welcome and often offered tea and cakes. During his final illness he was cared for with compassion and the family were allowed to stay with him day and night. They provided a care basket with necessities such as toothbrush, toothpaste and toiletries for us when we stayed unexpectedly. Staff really took the trouble to get to know him and individualise his care. As a retired GP I have extensive experience of care homes in East Anglia and this must be one of the best
07 July 2025
My mother-in-law is receiving exceptional care. All the team, managers etc. work tirelessly to ensure residents are safe and happy.
18 June 2025
It's impressive that the management and staff of The Orchards manage to give frail elderly (and often confused) people a reason to live. There is a lot of compassion.
18 June 2025
All the management and staff at The Orchards provide a very caring and interpersonal environment for a much loved relative.
05 June 2025
Staff are friendly and welcoming, very easy to get along with and helpful with Mum's care needs. Accommodation and resident areas are clean, spacious and homely with a warm atmosphere. Daily activities provided are fun to be part of with a variety catered for all. Mum is very happy living here.
28 May 2025
The staff at The Orchards have been very helpful and informative, caring and kind since my mother's arrival in February. We are regularly contacted by email and phone with updates both of medical and general issues. The Home is always spotlessly clean and clothes that are washed are returned well cared for. The general atmosphere is extremely friendly and welcoming.
28 May 2025
I could not think of a safer, happier, more settled place for my 98-year old mother to live, than The Orchards in Ely. Staff are genuinely decent, honest, attentive and kind. Injuries are reported and treated promptly and professionally. Concerns are shared straight away, solutions presented in an intelligent and balanced way. The food is outstanding. Standards of pastorale care, cleanliness and entertainment are equally high. I cannot think of a single fault ... My mother has always felt at home, always felt valued, always felt important and always felt loved. I would not hesitate in recommending the Orchards in Ely, to anyone.
14 May 2025
Staff caring, pleasant, always there for residents and family. They keep family informed and are always there to help. Nothing is too much trouble. They are a credit to the care home. Excellent.
23 April 2025
Very happy with how Mum is treated.
23 April 2025
Mum comfortable, well looked after, enjoys the food, all in all, is now very happy.
23 April 2025
Excellent and our mother receives outstanding care at all times. She's very happy here. Communication is excellent too.
23 April 2025
Since moving to The Orchards in late Jan my mum has only been met with kindness, care & consideration by the staff. They are patient when she's grumpy, professional & polite & have some amazing activities. This environment has made Mum go from a helpful, hopeless shadow to her old self. I can't thank you enough.
17 April 2025
Staff and management are excellent and always ready to help. Always very good to our relative. Nothing is too much trouble.
08 April 2025
My mother has experienced positive and encouraging care from all the staff. She is helped and supported in every way and the staff create a caring and inspiring environment. The manager is warm and inclusive. Her manner is very approachable and supportive in all areas.
07 April 2025
All in all everything is very good. Good staff, and very friendly. I would and have recommend to other people.
04 April 2025
My mother relies heavily now on others to carry out everyday tasks. The standard of care shown is excellent and go beyond to make sure her needs are met- always coordinating in dress as as very important to mum, using pretty cup and plates, help with feeding. Always treated with respect and dignity. Staff compassionate, caring and valued.
03 April 2025
My wife has been resident at The Orchards now for over 3-and-a-half years and has always received the best of care from the staff, who are kind, attentive and well-trained. Visitors are welcomed with a smile and families always kept well-informed of any changes in treatments and made to feel included in the care package. An excellent rapport with local GPs and community nurses ensures that medical requirements are well-covered. The rooms are beautifully appointed and much above the usual standards.
03 April 2025
We have just visited my mother at The Orchards, and were delighted to see her so happy and settled. We were greeted warmly by a member of staff, who is always friendly and welcoming, and has known mother since she first moved in. Two members of staff were looking after mother and i was struck with the way they were caring for her , ensuring she was able to maintain her dignity and independence as much as possible. there is a real family atmosphere on the first floor, and although we didn't meet the manager today we know that it is her leadership which makes us confident that all mother's needs, both physical and psychological, are carefully monitored and met. Thank you to all the staff on the first floor for everything they so to support my mother, her family are very great full, kind regards.
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!
Latest Reviews for The Orchards
18 August 2025
My father lived at the Orchards for nearly 3 years. He was very well looked after, both medically and socially. On a couple of occasions when he was acutely ill staff dealt with it promptly and our family was keep well informed. All the staff were lovely and there was a good staffing level. The activities team were great and included him as often as possible even when he was in a wheelchair. The rooms were spacious and clean, and the food was good, with regular snacks and drinks as well as the meals. Visitors were always welcome and often offered tea and cakes. During his final illness he was cared for with compassion and the family were allowed to stay with him day and night. They provided a care basket with necessities such as toothbrush, toothpaste and toiletries for us when we stayed unexpectedly. Staff really took the trouble to get to know him and individualise his care. As a retired GP I have extensive experience of care homes in East Anglia and this must be one of the best
07 July 2025
My mother-in-law is receiving exceptional care. All the team, managers etc. work tirelessly to ensure residents are safe and happy.
18 June 2025
It's impressive that the management and staff of The Orchards manage to give frail elderly (and often confused) people a reason to live. There is a lot of compassion.
18 June 2025
All the management and staff at The Orchards provide a very caring and interpersonal environment for a much loved relative.
05 June 2025
Staff are friendly and welcoming, very easy to get along with and helpful with Mum's care needs. Accommodation and resident areas are clean, spacious and homely with a warm atmosphere. Daily activities provided are fun to be part of with a variety catered for all. Mum is very happy living here.
28 May 2025
The staff at The Orchards have been very helpful and informative, caring and kind since my mother's arrival in February. We are regularly contacted by email and phone with updates both of medical and general issues. The Home is always spotlessly clean and clothes that are washed are returned well cared for. The general atmosphere is extremely friendly and welcoming.
28 May 2025
I could not think of a safer, happier, more settled place for my 98-year old mother to live, than The Orchards in Ely. Staff are genuinely decent, honest, attentive and kind. Injuries are reported and treated promptly and professionally. Concerns are shared straight away, solutions presented in an intelligent and balanced way. The food is outstanding. Standards of pastorale care, cleanliness and entertainment are equally high. I cannot think of a single fault ... My mother has always felt at home, always felt valued, always felt important and always felt loved. I would not hesitate in recommending the Orchards in Ely, to anyone.
14 May 2025
Staff caring, pleasant, always there for residents and family. They keep family informed and are always there to help. Nothing is too much trouble. They are a credit to the care home. Excellent.
23 April 2025
Very happy with how Mum is treated.
23 April 2025
Mum comfortable, well looked after, enjoys the food, all in all, is now very happy.
23 April 2025
Excellent and our mother receives outstanding care at all times. She's very happy here. Communication is excellent too.
23 April 2025
Since moving to The Orchards in late Jan my mum has only been met with kindness, care & consideration by the staff. They are patient when she's grumpy, professional & polite & have some amazing activities. This environment has made Mum go from a helpful, hopeless shadow to her old self. I can't thank you enough.
17 April 2025
Staff and management are excellent and always ready to help. Always very good to our relative. Nothing is too much trouble.
08 April 2025
My mother has experienced positive and encouraging care from all the staff. She is helped and supported in every way and the staff create a caring and inspiring environment. The manager is warm and inclusive. Her manner is very approachable and supportive in all areas.
07 April 2025
All in all everything is very good. Good staff, and very friendly. I would and have recommend to other people.
04 April 2025
My mother relies heavily now on others to carry out everyday tasks. The standard of care shown is excellent and go beyond to make sure her needs are met- always coordinating in dress as as very important to mum, using pretty cup and plates, help with feeding. Always treated with respect and dignity. Staff compassionate, caring and valued.
03 April 2025
My wife has been resident at The Orchards now for over 3-and-a-half years and has always received the best of care from the staff, who are kind, attentive and well-trained. Visitors are welcomed with a smile and families always kept well-informed of any changes in treatments and made to feel included in the care package. An excellent rapport with local GPs and community nurses ensures that medical requirements are well-covered. The rooms are beautifully appointed and much above the usual standards.
03 April 2025
We have just visited my mother at The Orchards, and were delighted to see her so happy and settled. We were greeted warmly by a member of staff, who is always friendly and welcoming, and has known mother since she first moved in. Two members of staff were looking after mother and i was struck with the way they were caring for her , ensuring she was able to maintain her dignity and independence as much as possible. there is a real family atmosphere on the first floor, and although we didn't meet the manager today we know that it is her leadership which makes us confident that all mother's needs, both physical and psychological, are carefully monitored and met. Thank you to all the staff on the first floor for everything they so to support my mother, her family are very great full, kind regards.
10 March 2025
My family cannot praise the staff enough for all the care & attention they gave our dad whilst in the home. He was so very well looked after by everyone which gave us great comfort & reassurance. We, as the family, were also very well looked after, which was greatly appreciated. Highly recommend The Orchards Care Home.
17 December 2024
So impressed with the way the home is being run. Such a positive and friendly atmosphere as soon as you walk in the door. Staff seem much happier in their work, and there seems to be a real connection between management and what goes on "on the floor", definitely not shut away in the office all the time!