Submit a Review for Barchester Melbourn Springs Care Home
Hyacinth Drive, Melbourn, Royston, SG8 6FY
View Full Details of Barchester Melbourn Springs Care HomeLatest Reviews for Barchester Melbourn Springs Care Home
21 July 2025
My husband is well looked after & cared for. We enjoy the activities and meals together.
21 July 2025
Taken brilliant care of my grandad, good services, entertainment and care.
27 June 2025
A very reassuring experience to see my former teacher in spotless accommodation and cared for by friendly, respectful, considerate, cheerful, understanding staff, who were also prompt, welcoming and helpful to visitors. The atmosphere was calm - unlike some care homes, staff didn't seem rushed off their feet. Lunch was excellent! And served better than in most top-class hotels. Personally I liked the staff's smart uniforms, the formality inspired confidence. I look forward to visiting again.
13 June 2025
My mother has been a resident of Melbourn springs for about 6 months. I am very pleased and impressed with the care she gets. All the staff (carers, activities team, admin etc.) are friendly and kind. There is a wide variety of activities for residents with kindly encouragement to attend. The facilities are modern, clean, well maintained and well designed. The food is varied and from what I can tell from the occasions where I have shared. well prepared and tasty. Management at the home try to make it a home for residents and involve relatives in various activities. Recent examples are Mother's Day celebration and Melbourn Spring's 5th birthday party I would highly recommend
13 June 2025
Had a fabulous afternoon celebrating Melbourn Springs 5th Birthday. Lovely garden party with BBQ and sing a long with Charlie Chaplin. Congratulations to all involved in organising the party and thank you for your hard work, to all the staff, too many to mention, however, I would like to single out the general manager and her family, along with the activities lead and another staff member for their extra efforts in ensuring everyone was comfortable and enjoying themselves. Well done
13 June 2025
My relative was resistant to coming to a care home but has been so welcomed and nurtured by Melbourn Springs staff that she is happy now. Every member of staff is helpful, friendly and caring. There are activities every day to include all residents if they so choose. The building is well designed to facilitate easy living for residents with suitable socialising spaces for visits. The friends and families are included for many entertainments. Very good food.
27 May 2025
I have been impressed by the very good service you give to the residents. Accurate and friendly but leaving people their self-autonomy and responsibility.
26 March 2025
Very impressed with the caring staff and level of care offered. Mum stayed a week for respite care. The home is very clean and smart. The dining room bright and airy with proper linen table cloths, comfortable chairs and delicious meals from a varied menu. Tea and coffee and cakes available all day. Efficiently run and very smooth check in and departure. Brilliant entertainment offered as well. Would highly recommend.
05 February 2025
Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home.
22 January 2025
My 97-year-old mother has been a resident for well over years, during which time she has received 'excellent' care. Even during the Covid emergency, the home provided 'exceptional' resident support. The place has always felt like a 'family' home due to its very high standards of care, entertainment and general maintenance (not forgetting the fabulous food)! The current local management is the best yet, they listen and act upon any issues very promptly and communication has improved greatly.
25 December 2024
My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy.
03 December 2024
My Mother in Law lived at Barchester Melbourn Springs Care Home for 5 months before she passed away in November 2024. She also went there for respite stays a few times over the years leading up to moving there permanently. We cannot fault this care home. It is spotlessly clean, beautifully decorated and the food is really good. The staff are all so caring and kind - especially one member of staff in particular who was exceptionally kind and caring (both to my husband and I, and to my mother in law). Melbourn Springs is a wonderful place. Thank you very much for everything you did.
18 November 2024
My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life.
21 October 2024
A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough.
27 September 2024
As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times.
23 September 2024
My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming.
20 September 2024
Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit.
18 September 2024
My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others.
20 June 2024
Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for.
18 June 2024
We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating.
Latest Reviews for Barchester Melbourn Springs Care Home
21 July 2025
My husband is well looked after & cared for. We enjoy the activities and meals together.
21 July 2025
Taken brilliant care of my grandad, good services, entertainment and care.
27 June 2025
A very reassuring experience to see my former teacher in spotless accommodation and cared for by friendly, respectful, considerate, cheerful, understanding staff, who were also prompt, welcoming and helpful to visitors. The atmosphere was calm - unlike some care homes, staff didn't seem rushed off their feet. Lunch was excellent! And served better than in most top-class hotels. Personally I liked the staff's smart uniforms, the formality inspired confidence. I look forward to visiting again.
13 June 2025
My mother has been a resident of Melbourn springs for about 6 months. I am very pleased and impressed with the care she gets. All the staff (carers, activities team, admin etc.) are friendly and kind. There is a wide variety of activities for residents with kindly encouragement to attend. The facilities are modern, clean, well maintained and well designed. The food is varied and from what I can tell from the occasions where I have shared. well prepared and tasty. Management at the home try to make it a home for residents and involve relatives in various activities. Recent examples are Mother's Day celebration and Melbourn Spring's 5th birthday party I would highly recommend
13 June 2025
Had a fabulous afternoon celebrating Melbourn Springs 5th Birthday. Lovely garden party with BBQ and sing a long with Charlie Chaplin. Congratulations to all involved in organising the party and thank you for your hard work, to all the staff, too many to mention, however, I would like to single out the general manager and her family, along with the activities lead and another staff member for their extra efforts in ensuring everyone was comfortable and enjoying themselves. Well done
13 June 2025
My relative was resistant to coming to a care home but has been so welcomed and nurtured by Melbourn Springs staff that she is happy now. Every member of staff is helpful, friendly and caring. There are activities every day to include all residents if they so choose. The building is well designed to facilitate easy living for residents with suitable socialising spaces for visits. The friends and families are included for many entertainments. Very good food.
27 May 2025
I have been impressed by the very good service you give to the residents. Accurate and friendly but leaving people their self-autonomy and responsibility.
26 March 2025
Very impressed with the caring staff and level of care offered. Mum stayed a week for respite care. The home is very clean and smart. The dining room bright and airy with proper linen table cloths, comfortable chairs and delicious meals from a varied menu. Tea and coffee and cakes available all day. Efficiently run and very smooth check in and departure. Brilliant entertainment offered as well. Would highly recommend.
05 February 2025
Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home.
22 January 2025
My 97-year-old mother has been a resident for well over years, during which time she has received 'excellent' care. Even during the Covid emergency, the home provided 'exceptional' resident support. The place has always felt like a 'family' home due to its very high standards of care, entertainment and general maintenance (not forgetting the fabulous food)! The current local management is the best yet, they listen and act upon any issues very promptly and communication has improved greatly.
25 December 2024
My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy.
03 December 2024
My Mother in Law lived at Barchester Melbourn Springs Care Home for 5 months before she passed away in November 2024. She also went there for respite stays a few times over the years leading up to moving there permanently. We cannot fault this care home. It is spotlessly clean, beautifully decorated and the food is really good. The staff are all so caring and kind - especially one member of staff in particular who was exceptionally kind and caring (both to my husband and I, and to my mother in law). Melbourn Springs is a wonderful place. Thank you very much for everything you did.
18 November 2024
My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life.
21 October 2024
A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough.
27 September 2024
As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times.
23 September 2024
My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming.
20 September 2024
Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit.
18 September 2024
My mother (close to her century) moved in ten weeks ago. The staff, especially carers and assistants, all show excellent and significant support and genuine care. The home appears well-run and definitely gives a good feeling on every visit that I have made. The food has come in for regular comments; it does not really match the description on the menu and sounds like it could be presented better. I understand that a new chef is expected...I would probably give five-star but for this issue. As my mother said, "I came here expecting everything to be easier and better but the food does not reach my expectations". The activity organisers seem really enthusiastic and encouraging, although my mother does not feel like doing everything offered! A team leader also took on board some of my comments, made some improvements to my mother's environment after a recent fall. The handyman made my mother at home when she first moved in. I would be happy to recommend Barchester Melbourn Springs Care Home to others.
20 June 2024
Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for.
18 June 2024
We cannot fault the care staff at all! Particularly the care assistant, the caregiver and the team leader. As a family, we feel the care provided by the caregiver and the care assistant is above and beyond our expectations. We are very impressed with the effort the activities team put into organising entertainment for the residents. My grandmother has taken part in many games, watched some fabulous performances from singers and dancers and enjoyed trips out on the bus many times. We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating.