Barchester Melbourn Springs Care Home

Hyacinth Drive, Melbourn, Royston SG8 6FY
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9.6 71 Reviews
  • Barchester Melbourn Springs Care Home, Royston
Melbourn Springs Care Home offers residential care, dementia care and pre-bookable respite stays.

Committed, friendly and dedicated staff members provide high-quality residential care for older people who benefit from additional care and support in a warm and friendly environment.

The Memory Lane dementia care community at Melbourn Springs incorporates person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware, will assist with reminiscence.

Residents live in smaller communities with a family feel so that they can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and independence.

The village of Melbourn is steeped in history and has some of the most beautiful thatched cottages in the country, and the springs at Melbourn Bury, along with the peaceful River Mel, have also made it very popular with locals and visitors alike.

A great addition to the village has been the Melbourn Community Hub which comprises of the Bookmark Café, the library, parish council offices and it is also a venue for many community activities and events. There are many clubs and societies that meet regularly, the village is renowned for a strong rural, community spirit that continues to thrive, and which Melbourn Springs Care Home is very much a part of.

Care Provided by Barchester Melbourn Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Melbourn Springs Care Home to find out the exact price for your requirements.

Contact Barchester Melbourn Springs Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Melbourn Springs Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Vimukthika Welisarage (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Please feel free to visit Melbourn Springs at any time - the door is always open!


    Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Parking is widely available at the home.

Barchester Melbourn Springs Care Home Reviews (71)

9.6

Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.607) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Melbourn Springs Care Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Melbourn Springs Care Home
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Total of 71, showing 1-20
Review from Paul J (Son of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home. Very friendly and caring from management through to carers, with excellent support also from facilities organisers, friendly reception staff, etc. Always seems clean, peaceful, and welcoming when I visit my centenarian mother(frequently). They do what they can to make the resident
comfortable, safe, and happy. I know from personal experience that the manager (Vimu) is genuinely caring and this flows down to the team. I'd recommend it.
Reply from Vimu Welisarage, General Manager at Barchester Melbourn Springs Care Home
Dear Paul, Thank you so much for your kind words. It's heart warming to hear that your visits with your mother are always pleasant and that she feels safe, comfortable, and happy here. Me and my whole…read more
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Review from Louis D (Brother of Resident) published on 27 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the contact I've with all the personnel!
You are very attentafull (!) for my sister!
Thanks to all of you.
Reply from Vimu Welisarage, Acting General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind words. We're delighted to hear that you're pleased with the contact you've had with our team and that your sister is receiving the care and attention she deserves. Our…read more
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Review from Jonathan S (Son of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just brilliant under the new temporary manager.
Food & housekeeping is excellent as is maintenance & gardens.
Team is great.
Reply from Vimu Welisarage, Acting General Manager at Barchester Melbourn Springs Care Home
Thank you very much for your kind words. I'm so pleased to hear that your mum is happy and well looked after. It's lovely to know that our food, housekeeping, maintenance, and gardening teams are…read more
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Review from S G (Daughter of Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home with staff that care and feel part of the family. My Mum has struggled at times and the staff have worked really hard to find ways to help her. I can say that over the last few months she has been the happiest she has been during her dementia journey
Reply from Natalie Crampton, HSA at Barchester Melbourn Springs Care Home
Thank you so much for your kind words. It means the world to us to hear that your mum is feeling happy and supported-especially during such a personal journey. Our team truly cares and works hard to…read more
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Review from Lynn T (Wife of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is well looked after & cared for.
We enjoy the activities and meals together.
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Review from Emily W (Granddaughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Taken brilliant care of my grandad, good services, entertainment and care.
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Review from Ruth S (Friend of Resident) published on 27 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very reassuring experience to see my former teacher in spotless accommodation and cared for by friendly, respectful, considerate, cheerful, understanding staff, who were also prompt, welcoming and helpful to visitors. The atmosphere was calm - unlike some care homes, staff didn't seem rushed off
their feet. Lunch was excellent! And served better than in most top-class hotels. Personally I liked the staff's smart uniforms, the formality inspired confidence. I look forward to visiting again.
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Review from Patrick S (Son of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Melbourn springs for about 6 months.
I am very pleased and impressed with the care she gets. All the staff (carers, activities team, admin etc.) are friendly and kind. There is a wide variety of activities for residents with kindly encouragement to attend.
The facilities
are modern, clean, well maintained and well designed. The food is varied and from what I can tell from the occasions where I have shared. well prepared and tasty.
Management at the home try to make it a home for residents and involve relatives in various activities. Recent examples are Mother's Day celebration and Melbourn Spring's 5th birthday party
I would highly recommend
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Review from Mandy F (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had a fabulous afternoon celebrating Melbourn Springs 5th Birthday.
Lovely garden party with BBQ and sing a long with Charlie Chaplin.


Congratulations to all involved in organising the party and thank you for your hard work, to all the staff, too many to mention, however, I would like to single

out the general manager and her family, along with the activities lead and another staff member for their extra efforts in ensuring everyone was comfortable and enjoying themselves.
Well done
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Review from Caroline S (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was resistant to coming to a care home but has been so welcomed and nurtured by Melbourn Springs staff that she is happy now. Every member of staff is helpful, friendly and caring. There are activities every day to include all residents if they so choose. The building is well designed to
facilitate easy living for residents with suitable socialising spaces for visits. The friends and families are included for many entertainments. Very good food.
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Review from Elaine W (Daughter of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very impressed with the caring staff and level of care offered. Mum stayed a week for respite care. The home is very clean and smart. The dining room bright and airy with proper linen table cloths, comfortable chairs and delicious meals from a varied menu. Tea and coffee and cakes available all day.
Efficiently run and very smooth check in and departure. Brilliant entertainment offered as well. Would highly recommend.
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Review from Hazel F (Resident) published on 5 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home.
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Review from Susan W (Wife of Resident) published on 25 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys
those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Hi Susan. It's wonderful to hear how happy and well cared for your husband is at Barchester Melbourn Springs Care Home. Finding the right place for a loved one can be such a challenging and emotional…read more
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Review from H W (Daughter-in-law of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother in Law lived at Barchester Melbourn Springs Care Home for 5 months before she passed away in November 2024. She also went there for respite stays a few times over the years leading up to moving there permanently.
We cannot fault this care home.
It is spotlessly clean, beautifully decorated
and the food is really good.
The staff are all so caring and kind - especially one member of staff in particular who was exceptionally kind and caring (both to my husband and I, and to my mother in law).
Melbourn Springs is a wonderful place.
Thank you very much for everything you did.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Thank you for sharing such a heartfelt message about your mother-in-law's time at Barchester Melbourn Springs Care Home. It's clear how much care and kindness you experienced, not only for her but for…read more
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Review from Andy K (Son of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety
of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Thank you, Andy, for sharing such a glowing review of your mum's experience at Barchester Melbourn Springs Care Home. It's wonderful to hear how compassionate and attentive the staff have been,…read more
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Review from Katrina G (Daughter of Resident) published on 21 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Thank you, Katrina, for your kind words about your father's care at Barchester Melbourn Springs Care Home. It's truly uplifting to hear how the team treated him with such dignity and kindness, even…read more
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Review from Tim C (Son-in-law of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making
the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Thank you, Tim, for sharing your experience during such a challenging time for your family. Our dedication to prioritising what was best for you and your father-in-law speaks volumes about our…read more
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Review from G F (Daughter of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities
on offer, the food is good and plentiful and the overall environment is clean and welcoming.
Reply from Magda Ulian, GM at Barchester Melbourn Springs Care Home
Thank you for sharing your lovely feedback about your mum's experience at Barchester Melbourn Springs Care Home. It's clear the care team is making a real difference and it's wonderful to see that…read more
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Review from M G (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit.
Reply from Feedback Team, The Feedback Team at Barchester Melbourn Springs Care Home
Thanks for your review, we're sorry to see we didn't meet your expectations during your mother's short stay with us, we appreciate it can take loved ones a few days to settle in a new care…read more
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Review from Alastair T (Nephew of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for.
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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for Barchester Melbourn Springs Care Home is calculated as follows: ( (275 Excellents x 5) + (52 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 364 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (12)

Vimu

Vimu Welisarage

Job Title: Acting General Manager Joined: 2020

Hello, my name is Vimu and I am the Acting General Manager at Melbourn Springs.


I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.


I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.

Nevin

Nevin Pallikkunnath

Job Title: Deputy Manager Joined: 2020

Hello, my name is Nevin, and I am the Deputy Manager at Melbourn Springs Care Home.


I began my journey with Barchester in 2020 and have been proud to grow within the company. Providing high-quality care and ensuring our residents’ happiness and well-being has always been at the heart of what I do. Supporting residents with their daily routines brings me great satisfaction, and I truly value the time spent listening to their life stories.


Alongside our dedicated team, I strive to create a warm, supportive environment where everyone feels valued, respected, and cared for like family.

Lesley

Lesley Livings

Job Title: Business Administrator Joined: 2022

Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.


I joined Barchester in 2022, and I am here to assist with all aspects attached to the administration of the home.


I have previous experience working in this role and always enjoyed working closely with people and supporting the residents, their families and friends, the staff and members of the public. If there is anything that I can do to help, please do not hesitate to ask. I look forward to meeting you and welcoming you to Melbourn Springs very soon.

Natalie

Natalie Crampton

Job Title: Home Service Advisor Joined: 2025

Helo my name is Natalie and I love helping people who are looking for care. My role is all about offering advice, guiding families through their options, and making sure everyone feels supported every step of the way. I also work closely with our local community, building connections and helping people feel welcome at Melbourn Springs.


What I enjoy most about my job is seeing the difference a little guidance and reassurance can make for families and residents. Every day brings new opportunities to help, connect, and make our home a warm, caring place for everyone.


I’m proud to be part of a team that is dedicated to making Melbourn Springs a happy and welcoming home.

Rob

Rob Northover

Job Title: Head of Maintenance Joined: 2020

Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.

Anne

Anne Gardiner

Job Title: Activities Lead Joined: 2024

Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.

Alison

Alison Goodwin

Job Title: Head of Housekeeping Joined: 2020

Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.


I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.


The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.

Laura

Laura Wallace

Job Title: Team Leader Joined: 2020

Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.


I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.


I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.

Rebecca

Rebecca Isle

Job Title: Team Leader Joined: 2023

Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.

Eddy

Eddy Odai

Job Title: Team Leader Joined: 2024

Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.


I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.


My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.

Andrew

Andrew Gowan

Job Title: Senior Care Assistant Joined: 2021

Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.


I have worked in the care of elderly people for many years now and joined Barchester in 2021.


Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

Deidre

Deidre Rogers

Job Title: Resident Ambassador Joined: 2021

Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.


I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.


My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.


I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.


I aim to ensure that a high standard of care for all residents is maintained and continuously improved.

Frequently Asked Questions about Barchester Melbourn Springs Care Home

What types of Care is Barchester Melbourn Springs Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Melbourn Springs Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Barchester Melbourn Springs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Melbourn Springs Care Home to the centre of Royston?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Melbourn Springs Care Home to verify any information. View our terms and conditions. Barchester Melbourn Springs Care Home has an Enhanced Service - more info.