Barchester Melbourn Springs Care Home

Thanks to all of you.

Team is great.

Lovely home with staff that care and feel part of the family. My Mum has struggled at times and the staff have worked really hard to find ways to help her. I can say that over the last few months she has been the happiest she has been during her dementia journey

Taken brilliant care of my grandad, good services, entertainment and care.

We enjoy the activities and meals together.

A very reassuring experience to see my former teacher in spotless accommodation and cared for by friendly, respectful, considerate, cheerful, understanding staff, who were also prompt, welcoming and helpful to visitors. The atmosphere was calm - unlike some care homes, staff didn't seem rushed off their feet. Lunch was excellent! And served better than in most top-class hotels. Personally I liked the staff's smart uniforms, the formality inspired confidence. I look forward to visiting again.

My relative was resistant to coming to a care home but has been so welcomed and nurtured by Melbourn Springs staff that she is happy now. Every member of staff is helpful, friendly and caring. There are activities every day to include all residents if they so choose. The building is well designed to facilitate easy living for residents with suitable socialising spaces for visits. The friends and families are included for many entertainments. Very good food.

Lovely garden party with BBQ and sing a long with Charlie Chaplin.

Well done

I would highly recommend

Very impressed with the caring staff and level of care offered. Mum stayed a week for respite care. The home is very clean and smart. The dining room bright and airy with proper linen table cloths, comfortable chairs and delicious meals from a varied menu. Tea and coffee and cakes available all day. Efficiently run and very smooth check in and departure. Brilliant entertainment offered as well. Would highly recommend.

Most importantly, the staff are extremely helpful and kind. I will have no hesitation in recommending this care home.

My husband has been in Barchester Melbourn Springs Care Home for just over a year. The carers all treat him with respect, compassion and are always very supportive. He was born in Liverpool so has that wonderful sense of humour which is reciprocated by all the staff making him smile. He especially enjoys those activities which involve music and animals. The home is kept so clean and fresh which I know is hard work and the food is delicious. If you don't like what you see they will always provide something else. It is so comfortable, like a home from home. It took me a long time to find the right place for him. It is comforting for me to know that he is in safe hands and happy.

Thank you very much for everything you did.

My mum has been a resident for three months. The staff are incredibly compassionate and attentive, always going above and beyond to ensure the well-being and comfort of their residents. The facilities are clean and well maintained creating a welcoming and safe environment. My mum enjoys the variety of activities offered. We were also delighted that during the summer we were able to use one of the lounges to visit with extended family and are always offered a coffee/tea. Overall I would highly recommend Melbourn Springs to anyone seeking a caring and supportive environment for their loved ones. The dedication of the staff and the quality of care provided have made a significant difference in Mum's life.

A wonderful team who supported my father with care, dignity and kindness throughout his stay during good and more challenging times, when Dad's health was not as good. As a family, we have been kept up to date at all times and always made to feel welcome when visiting. I cannot thank them enough.

As my father-in-law's condition has declined, we have had to make the difficult decisions about his care. Initially, Barchester Melbourn Springs Care Home was able to move him to a specialist dementia community. The staff and management could not have been more helpful and supportive of us in making the decision and then moving my father-in-law. His care on the unit was excellent - we cannot thank the staff enough. Sadly, his condition has progressed further and we have had to move him to a home that can provide nursing care. Again, they were very supportive of us in the decision and the move. We are very grateful to them for this. We have been fortunate that space was available in a home in the same group - minimising the administration and speeding the process. The Melbourn Springs staff were only concerned about what was best for him at all times.

My mum has recently moved to Barchester Melbourn Springs and we couldn't be happier with her care. The cheerful, friendly, helpful staff have made all the difference to her overall experience of having to move away from her own home. The care team have been wonderful, there are always a variety of activities on offer, the food is good and plentiful and the overall environment is clean and welcoming.

Staff pleasant and supportive in arranging weeks respite at Barchester Melbourn Springs Care Home for my mother. Unfortunately, she did not enjoy the experience and wanted to return home. She stayed only 5 days in the dementia care unit.

Excellent service, my aunt is happy, healthy and comfortable. Melbourn Springs is clean, tidy, the staff are friendly, efficient, seem very skilled, and are welcoming when I visit... My aunt is well cared for.

We do feel there is often a breakdown in communication from management and senior staff which often causes confusion and can be very frustrating.