Barchester Melbourn Springs Care Home

Hyacinth Drive, Melbourn, Royston SG8 6FY
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9.6 71 Reviews
  • Barchester Melbourn Springs Care Home, Royston
Melbourn Springs Care Home offers residential care, dementia care and pre-bookable respite stays.

Committed, friendly and dedicated staff members provide high-quality residential care for older people who benefit from additional care and support in a warm and friendly environment.

The Memory Lane dementia care community at Melbourn Springs incorporates person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware, will assist with reminiscence.

Residents live in smaller communities with a family feel so that they can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and independence.

The village of Melbourn is steeped in history and has some of the most beautiful thatched cottages in the country, and the springs at Melbourn Bury, along with the peaceful River Mel, have also made it very popular with locals and visitors alike.

A great addition to the village has been the Melbourn Community Hub which comprises of the Bookmark Café, the library, parish council offices and it is also a venue for many community activities and events. There are many clubs and societies that meet regularly, the village is renowned for a strong rural, community spirit that continues to thrive, and which Melbourn Springs Care Home is very much a part of.

Care Provided by Barchester Melbourn Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Melbourn Springs Care Home to find out the exact price for your requirements.

Contact Barchester Melbourn Springs Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Melbourn Springs Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Vimukthika Welisarage (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Please feel free to visit Melbourn Springs at any time - the door is always open!


    Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Parking is widely available at the home.

Barchester Melbourn Springs Care Home Reviews (71)

9.6

Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.607) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Melbourn Springs Care Home has 71 reviews.

Overall Experience
  • 62
  • 5
  • 3
  • 1
  • 0
Date Published
  • 71
  • 10
  • 15
  • 31
  • 40
Reviewer Connection to Barchester Melbourn Springs Care Home
  • 26
  • 10
  • 7
  • 6
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 71, showing 61-71
Review from R T (Resident) assisted by family/friend published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home
Thank you so much for your amazing review of Melbourn Springs, our staff, food and the care that you received. We very much look forward to welcoming you again soon at our home for a respite break and…read more
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Review from M C (Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This place is very good.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your great review and kind feedback about Melbourn Springs - it really is appreciated by all of the team at the home.
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Review from Iris F (Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with all things.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your great review of Melbourn Springs Care Home. It is a pleasure to look after you and your kind words are very much appreciated by all of the team here at the home. Thank you…read more
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Review from Steve A (Husband of Resident) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has advanced and advancing Alzheimer’s with vascular dementia. She has additional serious health issues that make the choice of residential care complex and critically important. In preparation for the day when a decision had to be taken my daughter and I visited in person and researched online
numerous options over an 18-month period. Our searching stopped when we visited Melbourne Springs and met the homes services advisor. Personable, professional, customer-focused and empathetic with an excellent knowledge of the practicalities and implications of care, he not only put us at our ease but convinced us we were in the right place. He has never been too busy to take our calls, answer our questions and throughout lock-down has remained in contact to keep us appraised of status vs the virus. He is a wonderful living advert for the care Melbourne Springs can provide.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind words about all of your experiences with our Home Services Advisor and Melbourn Springs Care Home. It has been an absolute pleasure to assist you and your family and…read more
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Review from R A (Nephew of Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been exceptionally impressed with Melbourn Springs and the care my Uncle is receiving. He has vascular dementia and has had health complications. However, all of our worries have been quashed by the superb care he is receiving. We did look at other homes but so pleased that we chose Melbourn
Springs. He is very happy in the Memory Lane dementia community and thoroughly enjoys the activities, like the magic table and food too! Highly recommended.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind words and great review of the care your uncle is receiving at Melbourn Springs. We are pleased to hear that he is settling well in our Memory Lane Dementia Community…read more
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Review from David K (Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Satisfied on all accounts in difficult times.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
That is really lovely to hear! Thank you so much for taking the time to leave such great feedback about your respite stay at Melbourn Springs. It is very much appreciated by us all and we look forward…read more
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Review from J K (Wife of Resident) published on 19 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for with kindness at Melbourn Springs Care Home. Staff were cheerful, thoughtful, and made his short stay there a pleasant experience, despite being away from home.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your great review about your husband's respite stay at Melbourn Springs. It was an absolute pleasure to look after him and we are so pleased to hear that he enjoyed his stay with…read more
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Review from C B (Niece of Resident) published on 11 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle has experienced respite breaks in other homes in the area but nothing comes close to the outstanding experience he is having at Melburn Springs. The home is smart, bright, and beautifully decorated but still has an amazing warmth and the staff and care are superb! Not to mention the food, which
my Uncle says is excellent! I would not hesitate to recommend Melbourn Springs to anyone and he has already booked another break later this year.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so, so much for your amazing review about your Uncle's respite stay with us at Melbourn Springs. We value your feedback tremendously and I will be sure to share your kind words with our…read more
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Review from Tricia (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I transferred my mum last week from another care home. My mum has only been here a few days but within that time, bearing in mind we are in very strange times currently, my mum from my telephone call today has transformed. She sounded so so happy and with the wonderful interaction of staff has been
made to feel relaxed and comfortable. Even her speech was beginning to improve. She is now not frightened to ask for help and is responded to in a kind and prompt manner.
The whole experience from start to moving mum has been dealt with in an extremely professional and caring way by Melbourn Springs.
I cannot praise Melbourn Springs enough for putting a spring back in my step, knowing my mum is happy and so well-loved and cared for already - thank you!
Thank you to all of the care staff - hope we will all meet soon for a party!
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
It has been an absolute pleasure to help navigate your mum's move to Melbourn Springs from her other home and we are all so pleased that you now find her relaxed, comfortable and happy with the care…read more
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Review from S J (Sister of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were extremely helpful, very friendly and put me and my sister at complete ease. My sister is very happy and feels totally safe in Melbourn Springs Care Home.
She is now receiving very good care. Thank you.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind feedback and great review about our staff at Melbourn Springs - it really is appreciated so much by us all and so good to hear that you feel that your sister is well…read more
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Review from B J (Brother-in-law of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This has been a wonderful experience in meeting such a caring group of staff - every one of them. My sister-in-law is so very happy and is cared for in every way, for which I am grateful for such a lovely lady. If my time comes when I would need a care home, Melbourn Springs Care Home would be my choice.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home
Thank you so much for your kind words and lovely feedback about our home. It really is appreciated by the whole team and thank you for taking the time to leave such a great review about your and your…read more
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Current Review Score: 9.6 (9.607)

Overview of Review Score

The Review Score of 9.6 (9.607) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for Barchester Melbourn Springs Care Home is calculated as follows: ( (275 Excellents x 5) + (52 Goods x 4) + (25 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 364 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (12)

Vimu

Vimu Welisarage

Job Title: Acting General Manager Joined: 2020

Hello, my name is Vimu and I am the Acting General Manager at Melbourn Springs.


I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.


I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.

Nevin

Nevin Pallikkunnath

Job Title: Deputy Manager Joined: 2020

Hello, my name is Nevin, and I am the Deputy Manager at Melbourn Springs Care Home.


I began my journey with Barchester in 2020 and have been proud to grow within the company. Providing high-quality care and ensuring our residents’ happiness and well-being has always been at the heart of what I do. Supporting residents with their daily routines brings me great satisfaction, and I truly value the time spent listening to their life stories.


Alongside our dedicated team, I strive to create a warm, supportive environment where everyone feels valued, respected, and cared for like family.

Lesley

Lesley Livings

Job Title: Business Administrator Joined: 2022

Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.


I joined Barchester in 2022, and I am here to assist with all aspects attached to the administration of the home.


I have previous experience working in this role and always enjoyed working closely with people and supporting the residents, their families and friends, the staff and members of the public. If there is anything that I can do to help, please do not hesitate to ask. I look forward to meeting you and welcoming you to Melbourn Springs very soon.

Natalie

Natalie Crampton

Job Title: Home Service Advisor Joined: 2025

Helo my name is Natalie and I love helping people who are looking for care. My role is all about offering advice, guiding families through their options, and making sure everyone feels supported every step of the way. I also work closely with our local community, building connections and helping people feel welcome at Melbourn Springs.


What I enjoy most about my job is seeing the difference a little guidance and reassurance can make for families and residents. Every day brings new opportunities to help, connect, and make our home a warm, caring place for everyone.


I’m proud to be part of a team that is dedicated to making Melbourn Springs a happy and welcoming home.

Rob

Rob Northover

Job Title: Head of Maintenance Joined: 2020

Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.

Anne

Anne Gardiner

Job Title: Activities Lead Joined: 2024

Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.

Alison

Alison Goodwin

Job Title: Head of Housekeeping Joined: 2020

Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.


I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.


The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.

Laura

Laura Wallace

Job Title: Team Leader Joined: 2020

Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.


I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.


I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.

Rebecca

Rebecca Isle

Job Title: Team Leader Joined: 2023

Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.

Eddy

Eddy Odai

Job Title: Team Leader Joined: 2024

Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.


I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.


My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.

Andrew

Andrew Gowan

Job Title: Senior Care Assistant Joined: 2021

Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.


I have worked in the care of elderly people for many years now and joined Barchester in 2021.


Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

Deidre

Deidre Rogers

Job Title: Resident Ambassador Joined: 2021

Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.


I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.


My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.


I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.


I aim to ensure that a high standard of care for all residents is maintained and continuously improved.

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