Barchester Melbourn Springs Care Home

Hyacinth Drive, Melbourn, Royston SG8 6FY
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9.6 70 Reviews
  • Barchester Melbourn Springs Care Home, Royston
Melbourn Springs Care Home offers residential care, dementia care and pre-bookable respite stays.

Committed, friendly and dedicated staff members provide high-quality residential care for older people who benefit from additional care and support in a warm and friendly environment.

The Memory Lane dementia care community at Melbourn Springs incorporates person-centred design in its use of colour and cues to help individuals navigate through the home, whilst thoughtful interior design features, such as adapted crockery and tableware, will assist with reminiscence.

Residents live in smaller communities with a family feel so that they can feel safe and comfortable. Care is focused on independence, dignity and choice, with a person-centred approach. Staffing levels reflect the needs of residents, and people living with dementia are offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and independence.

The village of Melbourn is steeped in history and has some of the most beautiful thatched cottages in the country, and the springs at Melbourn Bury, along with the peaceful River Mel, have also made it very popular with locals and visitors alike.

A great addition to the village has been the Melbourn Community Hub which comprises of the Bookmark Café, the library, parish council offices and it is also a venue for many community activities and events. There are many clubs and societies that meet regularly, the village is renowned for a strong rural, community spirit that continues to thrive, and which Melbourn Springs Care Home is very much a part of.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Vimukthika Welisarage (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Please feel free to visit Melbourn Springs at any time - the door is always open!


    Vistiors are more than welcome to come along to the life enrichment programme of activities and join their loved one as they participate too!


    Please do talk to the Activities Coordinators if wishing to join in on excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Parking is widely available at the home.

Barchester Melbourn Springs Care Home Reviews (70)

9.6

Barchester Melbourn Springs Care Home has a Review Score of 9.6 (9.597) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Melbourn Springs Care Home has 70 reviews.

Overall Experience
  • 59
  • 7
  • 3
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Date Published
  • 70
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Reviewer Connection to Barchester Melbourn Springs Care Home
  • 25
  • 10
  • 7
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Total of 70, showing 41-60
Review from Maurice P (Husband of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had two weeks of respite care at Melbourn Springs, and we were both very happy with the care received. Once she had settled in, she was comfortable and happy, and the staff were all excellent.
Reply from Dan Amis, Deputy General Manager at Barchester Melbourn Springs Care Home

We are all absolutely thrilled to hear that your wife enjoyed her respite stay with us and cannot wait to welcome her to Melbourn Springs again soon! Thank you so much for your lovely review - it really does mean so much to all of the team here at the home.

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Review from Joanna B (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, who had dementia, had to go into care suddenly when my mother had an accident and could not look after him whilst she was recovering. I had already identified Melbourn Springs as a good option in case we ever needed it, and so we were able to arrange care quickly with people I had already
met.
My father was beautifully looked after during his stay, which included Christmas and a period of increased Covid prevention measures. He thoroughly enjoyed the company, food, activities and care, was always clean and cheerful when we visited, and we got to know some of his fellow residents as well. We know that he was properly loved and cared for by excellent staff at a very stressful time in our lives.
Sadly my father never came home again as he became acutely unwell, went to hospital and died shortly afterwards. The compassion shown to him and us during and after this time has been second to none, and the clarity of communication was exceptional. We shall forever be grateful.
Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Wow! This absolutely means the world to each and every one of our team here at Melbourn Springs. Thank you so, so much for your wonderful feedback and sincere words. It was an absolute delight to have your father stay with us and meet you all. You are and always will be part of our extended family at Melbourn Springs and we will be always here for you!

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Review from Thomas K (Son of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My thanks to all at Melbourn Springs for facilitating my mother’s convalescence during her four weeks of respite care. She has made a remarkable recovery and is now so much stronger in mind and body that she is looking forward to returning home.
Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great feedback and kind words about our staff and care that your mother received here at Melbourn Springs. We are all so pleased about her fantastic recovery and it has been a pleasure to meet you all. We are always here if you need us!

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Review from P D (Daughter of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We wish to convey to everyone at Melbourn Springs our heartfelt appreciation for all you kindness and care given to mum and her family. Your wonderful team have without a doubt gone above and beyond the call of duty. You are an exceptional team and an asset to Melbourn Springs. We wholeheartedly thank
you for providing such dignity to mum. Keep up your fantastic work you are all amazing.
Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Wow! Thank you so, so much for your sincere words and amazing review about our home and the care that your mother received during her time with us. It was an absolute delight to have her stay with us and get to know your family. You will always be very much part of the Melbourn Springs extended family and we are very grateful for your kind words and sentiments. It really does mean the world to us all. Thank you so much!

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Review from D T (Wife of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had respite care several times here now and is very happy with everything. It gives me great peace of mind to know that he is so well cared for to give me the rest I need from caring full-time.
Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so, so much for your kind words and great review about our home and the team here. It is always a pleasure to have your husband stay with us and we look very much forward to welcoming him to Melbourn Springs again soon!

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Review from C P (Daughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother loved her week’s respite stay here. She liked her room and thought the food was excellent. More importantly, though, she couldn’t speak highly enough of her carers and indeed all the staff. She felt it had very much a family feel and has already booked in for another week. Thank you so much
- a home from home.
Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to write such an amazing review about our home and staff here at Melbourn Springs. It was an absolute pleasure to have Mum stay with us and we look very much forward to welcoming her again soon!

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Review from K D (Daughter-in-law of Resident) published on 7 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For a respite stay, he walked in unfit and deconditioned from being bored and lonely. He walked out 12 days later much better. When he got home he looked a bit lost, not one for any positive words he said: "They were all so friendly". He is now a resident.
Reply from Dan Amis, Deputy Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such a fantastic review about our team, the home and the care that your Father-in-Law received during his respite stay with us. We are delighted that he has chosen to make Melbourn Springs his permanent home and very much look forward to creating more happy memories together.

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Review from Sarah C (Respite Resident) published on 26 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the team especially the Home Service Advisor who made my mum feel very welcome.
The home was beautiful more like a show home !! than a care home.
my dad and I felt very welcome every time we visited and I would definately use the facilities again if my father needed a break from
caring for my mum.
Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic review about our home and the care that your mum received. It was an absolute pleasure to have her stay with us and we are always here for you and your family any time you need. I will be sure to pass on your kind words to the team and please pass on on regards to Mum and Dad too!

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Review from Barbara D (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Melbourn Springs is exemplary in all respects. The staff are amazing – professional and friendly and the home is well managed with a high staff ratio providing excellent standards and quality interaction with residents. The staff clearly work as a team and the place emits positivity. This was evident
right from my initial contact with their outstanding Homes Services Advisor. The home offers a varied and engaging activities programme ranging from a visiting Banjo man to picking homegrown cherry tomatoes from the garden. In addition, the food is superb, and the home is beautifully furnished with modern coordinated decor and floor to ceiling windows. This is a lovely feature and brings the outside in. Most of all Mum was happy and well cared for at Melbourn Springs and they made her feel truly special. I highly recommend Melbourn Springs Care Home.
Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so, so, much for your outstanding review about Melbourn Springs and the care that your Mum received. It was an absolute pleasure to welcome Mum and all of your family to our home. I will be sure to pass on your kind words to all of the team and thank you once again for taking the time to do this - it really does mean the world to all of us!

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Review from S W (Daughter of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find fault with anything. Superb care, staff very kind, beautiful clean decor and excellent food.
Although my dad was only here for a 1-week respite, I would not hesitate if he required full-time care for him to return to Melbourn Springs.
Reply from Maria Anghelide, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic review about our home and the care that your Dad received. It was an absolute pleasure to have him stay with us and your kind words and feedback really do mean a lot to us all. Look forward to welcoming him again soon and thank you so much again for your great review about Melbourn Springs.

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Review from M L (Daughter of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff at Melbourn Springs very kind and helpful. Nothing was too much trouble. The standard of care was excellent and even though my father was there for a respite stay we would have no hesitation in recommending the home for a long term resident.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Wow! Thank you so, so much for your fantastic review about Melbourn Springs and our team. It was an absolute pleasure to have your father stay with us and I will be sure to share your feedback with our team. This really means a lot to all of us and we look forward to welcoming you to Melbourn Springs again soon!

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Review from S J (Friend of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident has lived independently all of her recent years she lived with her mother until she married when in her forties. Her husband died approximately 30 years ago. She had a fall in April of this year which she has largely recovered from and has settled beautifully into life and the care at Melbourn
Springs.
The Home Service Advisor and the care staff have looked after her beautifully and we are also made to feel very welcome when we visit. The only problem is that the staff are constantly changing.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your fantastic feedback about Melbourn Springs Care Home. I will be sure to pass on your kind words to our team who really do appreciate you taking the time to do this. Rest assured, we do have a consistent home team in place and also the good news is that other staff are returning too!

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Review from T S (Resident) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the welcome as we arrived to take up residence to be a little overwhelming but very pleasant. The rooms are very comfortable and airy.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your kind words and great feedback upon moving into Melbourn Springs. Of course, we fully understand how daunting the transition can be moving from your own home. Rest assured, all of the team are on hand to ensure that you settle as quickly as possible and if there is anything we can do to make your experience even better please just say! It is an absolute pleasure to welcome you and we are all so pleased that you are happy with the care that you are receiving and your rooms too.

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Review from Wendy A (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the management and care team were fantastic great communication throughout mum's stay, even more so through rough times during the pandemic, nothing was too much trouble. They worked wonders with mum, a beautiful home it's just a pity mum was not in there long enough to enjoy it to the full extent.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to do this, for your kind words and fantastic feedback. We are delighted to hear this and I will certainly share it with the team. It was an absolute pleasure to have your mum stay with us and we are so pleased that we could help her and your family. Thank you again for this super review - it really does mean so much!

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Review from Rosalind M (Daughter of Resident) published on 11 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to express my heartfelt thanks for the lifting of regulations, which allowed me to be with my 93-year-old father, after many months of separation. The lateral flow test was efficient and swiftly undertaken by a nurse, who explained well what I had to do. I was able to enter my father's
room, hold his hand and witness the smile that spread across his face as he gripped my hand tightly.
Then next came an outdoor visit, on a sunny terrace beside raised beds newly planted with violas/pansies. The male carer who gently persuaded my father to leave his room via the convenient french doors that lead directly to the gardens then offered us Earl Grey (a nice personal touch, he remembers our preferences!). My Easter visit included Dad's ever-cheerful carer enthusing as together we created an Easter egg "tree". She'd been the Activities Co-ordinator.
A management decision to lift the restricted limit of 30 minutes allowed us all Tuesday afternoon together with yummy homemade cakes thanks to catering.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your lovely feedback and kind words about your experience here at Melbourn Springs. I will be sure to share this with the team here and thank you once again for all of your support and for taking the time to do this - we really do appreciate it!

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Review from M B (Nephew of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely impressed with the facilities and care provided by the team at Melbourn Springs Care Home. My Aunt always comments about the delicious food available and how great the staff are too. It really is so reassuring to know that she is very well looked after and is even joining in all
the activities too! Highly recommend!
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for taking the time to leave such a great review about Melbourn Springs. It is an absolute pleasure to have your Aunt here with us and your kind words and super feedback really mean a lot to us all - I will be sure to share with the team!

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Review from B J (Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay in this home - excellent staff to help at all times - well organised, and if I need further help I will always ask if I may come back to stay. Organising staff are always available to listen and help.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you for your lovely review B J. We are glad you enjoyed your stay with us and take on board your comments for your future stays with us.

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Review from Andrew T (Nephew of Resident) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After taking my aunt in for a trial period of 4 weeks even during covid restrictions, there was never any doubt this was the right place for her. The staff are fantastic and have supported my aunt. They keep my brother and I well informed and all of them are extremely helpful, friendly and understanding.
A first-rate care home, made by the staff.
Reply from Karen Allen, General Manager at Barchester Melbourn Springs Care Home

Thank you so much for your great review Andrew and kind feedback about Melbourn Springs - it really is appreciated by all of the team at the home. Karen Allen, General Manager.

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Review from P B (Son of Resident) published on 14 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering the difficult circumstances at present, I think the staff are doing a good job.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your great feedback and kind words about our staff at Melbourn Springs.
It was a pleasure to look after your relative and the whole team and other residents look forward to welcoming them again at Melbourn Springs soon.

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Review from R T (Resident) assisted by family/friend published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole experience was excellent. I got on well with the staff and felt very well cared for. I enjoyed the food and the people's company. I would be very happy to stay there again to give my wife a break.
Reply from Dan Amis, Home Services Advisor at Barchester Melbourn Springs Care Home

Thank you so much for your amazing review of Melbourn Springs, our staff, food and the care that you received. We very much look forward to welcoming you again soon at our home for a respite break and thank you once again for your lovely feedback.

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Current Review Score: 9.6 (9.597)

Overview of Review Score

The Review Score of 9.6 (9.597) out of 10 for Barchester Melbourn Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.597 for Barchester Melbourn Springs Care Home is calculated as follows: ( (280 Excellents x 5) + (59 Goods x 4) + (26 Satisfactorys x 3) + (7 Poors x 2) + (5 Very Poors x 1) ) ÷ 377 Ratings = 4.597
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Melbourn Springs Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (13)

Vimu

Vimu Welisarage

Job Title: Acting General Manager Joined: 2020

Hello, my name is Vimu and I am the Acting General Manager at Melbourn Springs.


I joined Barchester in May 2020 when I was a student at the University of South Wales. I worked at Bryn Ivor Lodge in Cardiff whilst I was studying for an MSC in Management. After I had graduated in September 2023, I transferred to Melbourn Springs.


I am really passionate about providing quality care and making sure that our residents have the best possible life here at Melbourn Springs.

Lesley

Lesley Livings

Job Title: Business Administrator Joined: 2022

Hello, my name is Lesley and I am the Administration Manager at Melbourn Springs.


I joined Barchester in 2022, and I am here to assist with all aspects attached to the administration of the home.


I have previous experience working in this role and always enjoyed working closely with people and supporting the residents, their families and friends, the staff and members of the public. If there is anything that I can do to help, please do not hesitate to ask. I look forward to meeting you and welcoming you to Melbourn Springs very soon.

Natalie

Natalie Crampton

Job Title: Home Service Advisor Joined: 2025

I love helping people who are looking for care. My role is all about offering advice, guiding families through their options, and making sure everyone feels supported every step of the way. I also work closely with our local community, building connections and helping people feel welcome at Melbourn Springs.


What I enjoy most about my job is seeing the difference a little guidance and reassurance can make for families and residents. Every day brings new opportunities to help, connect, and make our home a warm, caring place for everyone.


I’m proud to be part of a team that is dedicated to making Melbourn Springs a happy and welcoming home.

Rob

Rob Northover

Job Title: Head of Maintenance Joined: 2020

Hello, my name is Rob and I am the Head of Maintenance here at Melbourn Springs.


Helping to make our home inviting, comfortable and safe for our residents, relatives, guests and colleagues is absolutely paramount to me.


I am exceptionally proud to work for Barchester and am committed to maintaining the highest standards in everything that we do for those who have chosen to make Melbourn Springs their home.


If there is anything that I can do to help when you visit please do not hesitate to ask and I look forward to meeting you all very soon.

Anne

Anne Gardiner

Job Title: Activities Lead Joined: 2024

Hello. My name is Anne and I am the Activities Lead here at Melbourn Springs.

Alison

Alison Goodwin

Job Title: Head of Housekeeping Joined: 2020

Hello, my name is Alison and I am the Head of Housekeeping here at Melbourn Springs.


I started my career with Barchester when Melbourn Springs first opened in 2020 and have progressed to Head of Housekeeping. I pride myself on leading a team to keep our lovely home looking clean and sparkly every day.


The highlight of my day is always speaking to residents about their lives and also keeping them updated on my allotment.

Laura

Laura Wallace

Job Title: Team Leader Joined: 2020

Hello, my name is Laura and I am a Team Leader here at Melbourn Springs.


I joined Barchester in 2020 and have been so impressed by the outstanding training and support that the company provide for their staff.


I really enjoy getting to know our residents and making sure that they are always well cared for to enable them to settle comfortably in their new home - making every day they spend with us the best it possibly can be.

Amanda

Amanda Thatcher

Job Title: Team Leader Joined: 2021

Hello, my name is Amanda and I am a Team Leader at Melbourn Springs.


I have been working in the care sector since 2012, joined Barchester in 2021 and have always enjoyed caring for elderly people. Nothing drives me more than ensuring that our residents receive the best possible care every day – exactly how I would look after one of my own elderly relatives.


It is an absolute pleasure to help our residents settle into their new homes and see them join in all of the great activities we have at home too!

Rebecca

Rebecca Isle

Job Title: Team Leader Joined: 2023

Hello, my name is Rebecca and I am a Team Leader here at Melbourn Springs. I joined Barchester at the end of 2023. I started my career in caring for the elderly many years ago and always enjoy spending time with our residents and like to ensure they receive the highest quality of care. I aim to make Melbourn Springs a home away from home for our residents and to help support them with their daily routines.

Eddy

Eddy Odai

Job Title: Team Leader Joined: 2024

Hello, my name is Eddy and I am a Team Leader at Melbourn Springs.


I have been with the company since permanently since August 2024 having previously been working at a bank member of staff.


My ultimate goal at Melbourn Springs is to ensure that every resident gets the most out of every day and I strive to ensure that I am doing all I can do every day for the benefit of the residents.

Lesley

Lesley Anderson

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Lesley and I am a Senior Care Assistant here at Melbourn Springs. I joined Barchester in 2022 and I have always enjoyed helping people. I like to spend time with the residents and their loved ones, listening to their stories and ensuring we support them when needed. Helping residents settle into their new homes and making sure they feel comfortable is very important to me.

Andrew

Andrew Gowan

Job Title: Senior Care Assistant Joined: 2021

Hello, my name is Andrew and I am a Senior Care Assistant here at Melbourn Springs.


I have worked in the care of elderly people for many years now and joined Barchester in 2021.


Melbourn Springs is unlike any other place that I have worked previously and the standards and training are absolutely exceptional. I thoroughly enjoy working alongside the team here at the home to provide the best care for our residents every single day!

Deidre

Deidre Rogers

Job Title: Resident Ambassador Joined: 2021

Hello, my name is Deirdre Rogers and I am the Resident Ambassador at Melbourn Springs.


I am a volunteer and my role is to support the residents and their relatives and act as their voice. I listen to their compliments, concerns and suggestions and share this information with Magda, the General Manager, on a regular basis. I also attend the meetings for Residents and Relatives.


My stepmother was a resident of the Elstar community for three years, having moved here in December 2021.


I am retired and was previously employed as an Ofsted Early Years Inspector and Team Manager for 20 years. I have also worked as a volunteer setting up many local community projects as well as a befriender for Age UK.


I aim to ensure that a high standard of care for all residents is maintained and continuously improved.

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