Submit a Review for Woodthorpe Lodge
54 John Boden Way, Woodthorpe, Loughborough, LE11 2ER
View full details of Woodthorpe LodgeLatest Reviews for Woodthorpe Lodge
21 January 2026
Since my mother and father arrived at Woodthorpe Lodge all, of the staff have made a big effort to welcome them both, and help them into their new surroundings. The staff and management are always helpful and respond to requests. They always smile and are cheerful, happy and relaxed which helps with
the resident's well being and comfort. Knowing that mum and dad were safe, warm and comfortable being fed regularly, and given medication on time has taken a massive weight off me. Thank you and well done to everyone at Woodthorpe Lodge.
24 December 2025
My parents have settled well into the Woodthorpe Lodge community. It is good to know they are somewhere safe where they are well cared for and relieved of many of the responsibilities which had become a burden for them. They have comfortable rooms and enjoy engaging in some of the activities. It is
good to know that the suggestions they have made in the residents' meetings have been heard and acted on. A big thank you to all the staff.
22 December 2025
There is no selection for past resident. I moved my mother from Woodthorpe lodge in August as the care (not from most staff, but the timeliness and obstacles from management) Cleanliness was a real issue, even resulting in taking my own cleaning materials. Even after several complaints and photos,
nothing changed. My mother rarely smiled, spending a lot of time alone in her room. Aftercare when she broke her ankle (following an incident in the home) was zero which has impacted on her mobility. I could go on, but my complaints have already been fobbed off by head office. Some staff were excellent but had no time for residents through no fault of their own.
Where she is now is so much better
10 December 2025
Sadly standards
Seem to be slipping again especially at the weekends.
Often when you visit it seems very understaffed, staff may be off doing jobs but that leaves residents unattended in communal areas for lengths at a time. Staff do their best and are lovely. mum has also had some falls in her
room meaning she isn't found until carers do their rounds , it was discussed over 6 months ago that emergency help buttons would be purchased to be worn on wrists or around the neck these still have yet to materialise
And yet again issues with laundry ,too many times now family has
visited and no underwear was in her drawers , where is it all going ? also we find many items of clothing that do not belong to her , and I see other residents wearing her clothes. Many items have also gone missing lots of brand new pairs of shoes and slippers ,or just 1 of a pair missing ! Water jugs and glasses are often not in the room again also im concerned about yet another new owner
09 December 2025
The staff work hard sometimes under trying circumstances. Some of the residents can be very difficult & abusive to staff but they treat everyone with care & compassion never raising their voices.
Some of my sisters' clothes go missing, whilst I realise staff cannot patrol the bedrooms it is
annoying particularly when items are tagged & some never turn up again.
The facilities are very good, everything looks clean & tidy apart from the internal garden area which is looking very untidy with dead summer bedding still there & furniture strewn about.
Sometimes there is a lack of communication between staff & requests are sometimes left unresolved.
My sister's next of kin was not informed of a letter from the hospital for a hospital appointment dated Oct 20th but scheduled for Nov 25th this had to be cancelled on the day of the appointment as we had other activities planned that day.
The staff try hard to keep residents active & engaged in numerous activities.
17 November 2025
Mum's experience started off very well, in lovely surroundings with a pleasant room, good food and excellent activities. However, as time has moved on and she is becoming increasingly frail, it begins to feel that she is not receiving appropriate care. Many, if not most of her clothing and personal
belongings have gone missing, despite labelling - laundry has been particularly problematic. Recently Mum has had falls, leading to a paramedic being called out who diagnosed that she was dehydrated - hence dizziness and falls. On the morning after, my brother went to visit to try and give her some fluid, which was not easy, as she was lying in bed so he had to support her sitting up. When a carer came into the room, my brother asked her if Mum had had breakfast. The carer did not know and went to check, returning with a bowl of cereal with milk, which my brother managed to help Mum to eat. Considering Mum's condition, it seems neglectful not to check that she was actually getting fluids.
14 November 2025
Overall everyone has been amazing and very accommodating. Treated my mother with great respect and kindness when it was needed.
06 November 2025
My brother is a resident of woodthorpe Lodge care home & the care provided is second to none, he is very well cared for & all the staff are so friendly, the meals are excellent & they have regular activities which my brother enjoys very much.
I couldn't wish for a better care home for
him.
30 October 2025
Woodthorpe Lodge has been excellent for my both mum and dad staying here. Comforting to know they are being looked after in safe and friendly environment.
30 October 2025
We as a family have been very pleased with the care of my mum in your care home. The staff are very caring friendly and approachable. We have been kept well informed of any needs. Mum has been very happy here. She has been reluctant to join in with some of the many activities but when she has
participated it has been lovely to see her smiling and enjoying herself despite her dementia.
29 October 2025
Management and Front of House staff are very polite and friendly, and any queries which we raised through emails to the managers are swiftly dealt with. Mum appreciates the pampering opportunities, hair care, nail treatments etc. We do feel that mum does not engage in too many activities which we
feel would enhance her lifestyle, perhaps the staff could push, use inclusion a little more, albeit difficult, I know.
16 December 2024
Overall, the experience is good, but in order to give feedback to improve:
- Some medical appointments have been missed as I have not been notified.
- Dad's room is too clattered with nappies etc. As this is his living space, finding a different storage approach would be preferable.
04 December 2024
Great home - that looks after my father-in-law well.
02 December 2024
We are reassured that my husband is safe and slowly getting used to being away from home.
The staff are great - nothing is too much trouble.
09 August 2024
Mum has thoroughly enjoyed her time at Woodthrope Lodge. The staff have all been extremely helpful and supportive of her and her direct family. We have all enjoyed visiting Woodthoorpe Lodge as it's very inviting, very clean and always well-presented. Whenever we have asked for things to be done for
Mum, they have been very quick to oblige. I would recommend Woodthorpe Lodge as a care facility.
12 June 2024
All I can say is 'I would stay here'!
14 May 2024
Since experiencing this care home I find it outrageous the way certain members of staff, in particular, the woman with dark hair and glasses show little or no respect to my wife, the staff are always on their phones instead of doing the basic tasks they are paid to do!
On a recent visit, the
aforementioned member of staff repeated in a very sarcastic way to other members of staff my conversation to my mother-in-law.
Let's get this right this is not a tree service the costs are high you would expect to be treated in a respectful and courteous manner by all staff.
It is not all staff but the ones that are bad are terrible.
And how can this business be allowed to get staff to write reviews surely a conflict of interest.
We have visited and my mother-in-law only had on a dressing gown nothing else and was covered in dried on excrement maybe this home needs investigating.
30 April 2024
I have been very impressed with all aspects of the care home. My dad's room is very well-appointed and is always clean and tidy. The meals are of a high standard and my dad always enjoys them. All staff are polite, professional and exceptionally helpful. The building itself is very well equipped and
kept immaculately.
10 out of 10 any day of the week!
25 April 2024
I have been a resident here since 06/12/2023. On the whole, it is a lovely place and the staff are nice. It is better now I am able to lock my room as I was having trouble with other residents coming in and moving my stuff. It's nice that I can enjoy doing my own thing in my room or join in the
activities if I want to. I love attending the church service. My only worry is that my bin doesn't get emptied every day which is not nice as I am incontinent and use it for my pads.
17 April 2024
Woodthorpe Lodge is an absolute godsend.
Wonderful, elegant, clean and spacious home.
The staff are so caring, friendly and efficient.
Auntie's room is so beautiful with lovely views into the garden.
The activity program is excellent, something to do every day, morning and afternoon.
Very
impressed all in all.
Latest Reviews for Woodthorpe Lodge
21 January 2026
Since my mother and father arrived at Woodthorpe Lodge all, of the staff have made a big effort to welcome them both, and help them into their new surroundings. The staff and management are always helpful and respond to requests. They always smile and are cheerful, happy and relaxed which helps with
the resident's well being and comfort. Knowing that mum and dad were safe, warm and comfortable being fed regularly, and given medication on time has taken a massive weight off me. Thank you and well done to everyone at Woodthorpe Lodge.
24 December 2025
My parents have settled well into the Woodthorpe Lodge community. It is good to know they are somewhere safe where they are well cared for and relieved of many of the responsibilities which had become a burden for them. They have comfortable rooms and enjoy engaging in some of the activities. It is
good to know that the suggestions they have made in the residents' meetings have been heard and acted on. A big thank you to all the staff.
22 December 2025
There is no selection for past resident. I moved my mother from Woodthorpe lodge in August as the care (not from most staff, but the timeliness and obstacles from management) Cleanliness was a real issue, even resulting in taking my own cleaning materials. Even after several complaints and photos,
nothing changed. My mother rarely smiled, spending a lot of time alone in her room. Aftercare when she broke her ankle (following an incident in the home) was zero which has impacted on her mobility. I could go on, but my complaints have already been fobbed off by head office. Some staff were excellent but had no time for residents through no fault of their own.
Where she is now is so much better
10 December 2025
Sadly standards
Seem to be slipping again especially at the weekends.
Often when you visit it seems very understaffed, staff may be off doing jobs but that leaves residents unattended in communal areas for lengths at a time. Staff do their best and are lovely. mum has also had some falls in her
room meaning she isn't found until carers do their rounds , it was discussed over 6 months ago that emergency help buttons would be purchased to be worn on wrists or around the neck these still have yet to materialise
And yet again issues with laundry ,too many times now family has
visited and no underwear was in her drawers , where is it all going ? also we find many items of clothing that do not belong to her , and I see other residents wearing her clothes. Many items have also gone missing lots of brand new pairs of shoes and slippers ,or just 1 of a pair missing ! Water jugs and glasses are often not in the room again also im concerned about yet another new owner
09 December 2025
The staff work hard sometimes under trying circumstances. Some of the residents can be very difficult & abusive to staff but they treat everyone with care & compassion never raising their voices.
Some of my sisters' clothes go missing, whilst I realise staff cannot patrol the bedrooms it is
annoying particularly when items are tagged & some never turn up again.
The facilities are very good, everything looks clean & tidy apart from the internal garden area which is looking very untidy with dead summer bedding still there & furniture strewn about.
Sometimes there is a lack of communication between staff & requests are sometimes left unresolved.
My sister's next of kin was not informed of a letter from the hospital for a hospital appointment dated Oct 20th but scheduled for Nov 25th this had to be cancelled on the day of the appointment as we had other activities planned that day.
The staff try hard to keep residents active & engaged in numerous activities.
17 November 2025
Mum's experience started off very well, in lovely surroundings with a pleasant room, good food and excellent activities. However, as time has moved on and she is becoming increasingly frail, it begins to feel that she is not receiving appropriate care. Many, if not most of her clothing and personal
belongings have gone missing, despite labelling - laundry has been particularly problematic. Recently Mum has had falls, leading to a paramedic being called out who diagnosed that she was dehydrated - hence dizziness and falls. On the morning after, my brother went to visit to try and give her some fluid, which was not easy, as she was lying in bed so he had to support her sitting up. When a carer came into the room, my brother asked her if Mum had had breakfast. The carer did not know and went to check, returning with a bowl of cereal with milk, which my brother managed to help Mum to eat. Considering Mum's condition, it seems neglectful not to check that she was actually getting fluids.
14 November 2025
Overall everyone has been amazing and very accommodating. Treated my mother with great respect and kindness when it was needed.
06 November 2025
My brother is a resident of woodthorpe Lodge care home & the care provided is second to none, he is very well cared for & all the staff are so friendly, the meals are excellent & they have regular activities which my brother enjoys very much.
I couldn't wish for a better care home for
him.
30 October 2025
Woodthorpe Lodge has been excellent for my both mum and dad staying here. Comforting to know they are being looked after in safe and friendly environment.
30 October 2025
We as a family have been very pleased with the care of my mum in your care home. The staff are very caring friendly and approachable. We have been kept well informed of any needs. Mum has been very happy here. She has been reluctant to join in with some of the many activities but when she has
participated it has been lovely to see her smiling and enjoying herself despite her dementia.
29 October 2025
Management and Front of House staff are very polite and friendly, and any queries which we raised through emails to the managers are swiftly dealt with. Mum appreciates the pampering opportunities, hair care, nail treatments etc. We do feel that mum does not engage in too many activities which we
feel would enhance her lifestyle, perhaps the staff could push, use inclusion a little more, albeit difficult, I know.
16 December 2024
Overall, the experience is good, but in order to give feedback to improve:
- Some medical appointments have been missed as I have not been notified.
- Dad's room is too clattered with nappies etc. As this is his living space, finding a different storage approach would be preferable.
04 December 2024
Great home - that looks after my father-in-law well.
02 December 2024
We are reassured that my husband is safe and slowly getting used to being away from home.
The staff are great - nothing is too much trouble.
09 August 2024
Mum has thoroughly enjoyed her time at Woodthrope Lodge. The staff have all been extremely helpful and supportive of her and her direct family. We have all enjoyed visiting Woodthoorpe Lodge as it's very inviting, very clean and always well-presented. Whenever we have asked for things to be done for
Mum, they have been very quick to oblige. I would recommend Woodthorpe Lodge as a care facility.
12 June 2024
All I can say is 'I would stay here'!
14 May 2024
Since experiencing this care home I find it outrageous the way certain members of staff, in particular, the woman with dark hair and glasses show little or no respect to my wife, the staff are always on their phones instead of doing the basic tasks they are paid to do!
On a recent visit, the
aforementioned member of staff repeated in a very sarcastic way to other members of staff my conversation to my mother-in-law.
Let's get this right this is not a tree service the costs are high you would expect to be treated in a respectful and courteous manner by all staff.
It is not all staff but the ones that are bad are terrible.
And how can this business be allowed to get staff to write reviews surely a conflict of interest.
We have visited and my mother-in-law only had on a dressing gown nothing else and was covered in dried on excrement maybe this home needs investigating.
30 April 2024
I have been very impressed with all aspects of the care home. My dad's room is very well-appointed and is always clean and tidy. The meals are of a high standard and my dad always enjoys them. All staff are polite, professional and exceptionally helpful. The building itself is very well equipped and
kept immaculately.
10 out of 10 any day of the week!
25 April 2024
I have been a resident here since 06/12/2023. On the whole, it is a lovely place and the staff are nice. It is better now I am able to lock my room as I was having trouble with other residents coming in and moving my stuff. It's nice that I can enjoy doing my own thing in my room or join in the
activities if I want to. I love attending the church service. My only worry is that my bin doesn't get emptied every day which is not nice as I am incontinent and use it for my pads.
17 April 2024
Woodthorpe Lodge is an absolute godsend.
Wonderful, elegant, clean and spacious home.
The staff are so caring, friendly and efficient.
Auntie's room is so beautiful with lovely views into the garden.
The activity program is excellent, something to do every day, morning and afternoon.
Very
impressed all in all.