Submit a Review for Barchester Herne Place Care Home
2 Parkland Road, Herne Bay, CT6 5DN
View full details of Barchester Herne Place Care HomeLatest Reviews for Barchester Herne Place Care Home
28 January 2026
I continue to have no concerns about communication between staff & within teams
24 December 2025
The staff are all very caring and compassionate. My questions are always answered to my satisfaction. I feel that my father is in good hands. There are plenty of activities on offer, although my father does not often engage in these. The care home is always exceptionally clean and well presented.
The housekeeping is first class. The reception is always manned by helpful staff and the managers are very welcoming and always ready to answer queries and provide guidance for our requests.
24 December 2025
We booked Dad into respite care on 5th November for two weeks. Happily five weeks later he is now a full time resident and settled in!
He has a lovely bedroom , bathroom and an outside garden terrace on the ground floor with table and chair.
The management and all the carers are fantastic. They
are very personable, caring and the way they look after the residents is really great. Fabulous menus, daily activities, and most of all, look after Dad so that we do not need to worry!
His medication is dispensed and the responsibility of prescriptions etc is coordinated.
Admittedly the care is not cheap, but worth every penny!
15 December 2025
My wife was there for two weeks respite and enjoyed the stay will go again
10 December 2025
Everyone at Herne Place is overall welcoming to me and all my family, management cant do enough to help you with everything.
I have no faults whatsoever and would highly recommend to anyone.
10 December 2025
'Home from Home'
Fabulous staff and management with people at the heart of the service.
Excellent care with follow up on medical needs.
A wrap round environment encompassing all physical, social and emotional needs
28 October 2025
My wife had 2weeks respite at herne place care home and she loved it, the staff were great, she enjoyed the activities although she is blind and has mobility issues, everyone helped her,the food was good and everyone was friendly from the manager Hadrian to the maintenance guys.The only one thing
was that she has a large bed at home but only had a single bed in the home. Many thanks.
04 September 2025
My mum came in for a trial 2 week respite so my 94 yr Dad could get some rest. We loved the home when we came to view & staff are lovely but we felt that Mum didn't get the stimulation she gets at home. I had to ask for her to be showered or washed as she was doing this herself & not very
successfully, when I pointed this out to staff they said on her notes that she didn't like water over her head when showring - but I pointed out - they can still shower her without it going over her head. My mum just sat around like the rest with no obvious stimulation which I was disappointed about. We felt my mum would of deteriated if left in there any longer.
19 August 2025
So pleased we were able to find this lovely place for my sister-in-law. She is currently here on respite care but will soon be a permanent resident. The home is immaculate and everyone so friendly and helpful and she is having a wonderful time joining in all the activities. The food is amazing -
all freshly prepared on site - not sure it could get any better
16 April 2025
My Mum has been a resident at Herne Place for almost two years. She has been diagnosed with Dementia and is unable to live independently. The care that she has received has been outstanding. Every
member of staff is caring and she is always treated with great respect.. I have absolute confidence
that she is warm, safe, cared for and very well fed! I have recently had to sell her property and it has taken a great amount of time and effort. The admin staff have really supported me during this difficult time and have not put me under any pressure at all. They are exceptional and generous with their time. Moving Mum into Herne Place was a huge thing for our family but it was definitely the right thing to do and she is very happy.
16 April 2025
My mother has been a resident for almost 4 years at Herne Place. I can honestly say that she is happy and has built close relationships with the staff at all levels there. I was fearful and sad in the beginning, especially after losing my Dad, but looking back over these last few years, it has been
the best choice for my Mum. She is well cared for, spoken and treated with dignity, and has a special bond with many of the staff. They lift her days. Her daily needs are taken care of, her room is always beautifully clean, lovely food freshly prepared throughout the day, lots of activities and more tea than you can imagine. My mum's frequent request. The teams all function well for an overall positive result. Many thanks to those who do go the extra mile.
04 April 2025
The team at Herne Place have really helped mum settle into the home. I've felt the team have really listened to me when I've talked to them and implement high levels of care. I'm always greeted with such warmth when I visit mum and I know mum feels very well cared for.
17 March 2025
Making a memory:
A few of the family were visiting mum at Herne Place. Thank you to the reception staff who suggested a group family photo in the loung - with there assistance the experiance bought lots of cuddles and created lots of laughs, we have 14 lovely photos to mark the visit which the
family are overwhelmed with.
Thank you for making a lovely memory.
24 February 2025
When Mum went into respite at Barcheste Herne Place Care Home it was only supposed to be for 2 weeks. The care from each and every member of staff has been exceptional, you really feel like part of a big family and the rooms can be made to feel very homely. I cannot fault the love and care my mum
has been given and we are thankful every day that we found Mum a home with Barchester Herne Place.
26 December 2024
My friend has been at Barchester Herne Place Care Home since March 2024. However, due to her dementia getting worse, she has had to move into nursing care. I cannot fault Herne Place, they have tried during the last two months to look after my friend but it has become too difficult. All members of
staff give 100%. Even though my friend has only been in Herne Place for nine months, she has been well cared for. It's a shame my friend has had to be moved as she seemed to like it at Herne Place.
15 October 2024
This is a wonderful, brand-new facility. The staff are very professional and positive and helpful. Rooms are brilliant. Care is excellent. My brother has Parkinson's and requires a lot of help and mobility. Good balance of activities and room rest. Good crew. Food, meals and menu are top-class. We
had Sunday roast with him and daily coffee and biscuits on entry. Such a modern, artsy building. Loved the bright colours and art. Prices high but comparable to others. I highly recommend Barchester Herne Place Care Home.
09 October 2024
The care home itself is amazing. Very clean and new. The activities and food are amazing.
The front desk coordinator, the activities organisers and care team are all amazing.
Our major issue is that your care team ( in green) are too short-staffed! Please hire more care team workers, especially on
the residential floor (promenade).
We suggest having a care team manager to help organise care needed.
We were always able to speak with a front desk coordinator yet we were sent to find "anyone in a green uniform" for help with care needed.
Unfortunately, there were only two on our floor and if they got caught up in a resident's room it could be over a half hour to speak with them because it is not appropriate for us to go into someone else's room to connect with them and ask for non-urgent assistance.
Therefore, either a "floating carer" that the front desk can contact right away with a care request or a "readily available" care team manager to manage care needs would be helpful. Thank you.
18 July 2024
This care home and all the staff, from carers to reception to admin, housekeeping and beyond, have wildly surpassed all my expectations and given me a peace of mind I no longer thought possible.
The care my mum receives is second to none and just seeing her content and safe and knowing she is so
well cared for is priceless. The transition from her own home to becoming a resident was one I had dreaded for so long but at every level, the staff have been magnificent. I will never be able to thank Barchester Herne Place Care Home enough.
23 November 2023
Kindness and care of staff is really good, but there is a sense of not enough time for them to really do their job properly. More staff on each floor would be the solution.
14 November 2023
The overall care is extremely good and they look after the client's well-being. The food is good with a balanced variety. There are many activities to help stimulate the residents. The home itself is kept spotlessly clean.
Latest Reviews for Barchester Herne Place Care Home
28 January 2026
I continue to have no concerns about communication between staff & within teams
24 December 2025
The staff are all very caring and compassionate. My questions are always answered to my satisfaction. I feel that my father is in good hands. There are plenty of activities on offer, although my father does not often engage in these. The care home is always exceptionally clean and well presented.
The housekeeping is first class. The reception is always manned by helpful staff and the managers are very welcoming and always ready to answer queries and provide guidance for our requests.
24 December 2025
We booked Dad into respite care on 5th November for two weeks. Happily five weeks later he is now a full time resident and settled in!
He has a lovely bedroom , bathroom and an outside garden terrace on the ground floor with table and chair.
The management and all the carers are fantastic. They
are very personable, caring and the way they look after the residents is really great. Fabulous menus, daily activities, and most of all, look after Dad so that we do not need to worry!
His medication is dispensed and the responsibility of prescriptions etc is coordinated.
Admittedly the care is not cheap, but worth every penny!
15 December 2025
My wife was there for two weeks respite and enjoyed the stay will go again
10 December 2025
Everyone at Herne Place is overall welcoming to me and all my family, management cant do enough to help you with everything.
I have no faults whatsoever and would highly recommend to anyone.
10 December 2025
'Home from Home'
Fabulous staff and management with people at the heart of the service.
Excellent care with follow up on medical needs.
A wrap round environment encompassing all physical, social and emotional needs
28 October 2025
My wife had 2weeks respite at herne place care home and she loved it, the staff were great, she enjoyed the activities although she is blind and has mobility issues, everyone helped her,the food was good and everyone was friendly from the manager Hadrian to the maintenance guys.The only one thing
was that she has a large bed at home but only had a single bed in the home. Many thanks.
04 September 2025
My mum came in for a trial 2 week respite so my 94 yr Dad could get some rest. We loved the home when we came to view & staff are lovely but we felt that Mum didn't get the stimulation she gets at home. I had to ask for her to be showered or washed as she was doing this herself & not very
successfully, when I pointed this out to staff they said on her notes that she didn't like water over her head when showring - but I pointed out - they can still shower her without it going over her head. My mum just sat around like the rest with no obvious stimulation which I was disappointed about. We felt my mum would of deteriated if left in there any longer.
19 August 2025
So pleased we were able to find this lovely place for my sister-in-law. She is currently here on respite care but will soon be a permanent resident. The home is immaculate and everyone so friendly and helpful and she is having a wonderful time joining in all the activities. The food is amazing -
all freshly prepared on site - not sure it could get any better
16 April 2025
My Mum has been a resident at Herne Place for almost two years. She has been diagnosed with Dementia and is unable to live independently. The care that she has received has been outstanding. Every
member of staff is caring and she is always treated with great respect.. I have absolute confidence
that she is warm, safe, cared for and very well fed! I have recently had to sell her property and it has taken a great amount of time and effort. The admin staff have really supported me during this difficult time and have not put me under any pressure at all. They are exceptional and generous with their time. Moving Mum into Herne Place was a huge thing for our family but it was definitely the right thing to do and she is very happy.
16 April 2025
My mother has been a resident for almost 4 years at Herne Place. I can honestly say that she is happy and has built close relationships with the staff at all levels there. I was fearful and sad in the beginning, especially after losing my Dad, but looking back over these last few years, it has been
the best choice for my Mum. She is well cared for, spoken and treated with dignity, and has a special bond with many of the staff. They lift her days. Her daily needs are taken care of, her room is always beautifully clean, lovely food freshly prepared throughout the day, lots of activities and more tea than you can imagine. My mum's frequent request. The teams all function well for an overall positive result. Many thanks to those who do go the extra mile.
04 April 2025
The team at Herne Place have really helped mum settle into the home. I've felt the team have really listened to me when I've talked to them and implement high levels of care. I'm always greeted with such warmth when I visit mum and I know mum feels very well cared for.
17 March 2025
Making a memory:
A few of the family were visiting mum at Herne Place. Thank you to the reception staff who suggested a group family photo in the loung - with there assistance the experiance bought lots of cuddles and created lots of laughs, we have 14 lovely photos to mark the visit which the
family are overwhelmed with.
Thank you for making a lovely memory.
24 February 2025
When Mum went into respite at Barcheste Herne Place Care Home it was only supposed to be for 2 weeks. The care from each and every member of staff has been exceptional, you really feel like part of a big family and the rooms can be made to feel very homely. I cannot fault the love and care my mum
has been given and we are thankful every day that we found Mum a home with Barchester Herne Place.
26 December 2024
My friend has been at Barchester Herne Place Care Home since March 2024. However, due to her dementia getting worse, she has had to move into nursing care. I cannot fault Herne Place, they have tried during the last two months to look after my friend but it has become too difficult. All members of
staff give 100%. Even though my friend has only been in Herne Place for nine months, she has been well cared for. It's a shame my friend has had to be moved as she seemed to like it at Herne Place.
15 October 2024
This is a wonderful, brand-new facility. The staff are very professional and positive and helpful. Rooms are brilliant. Care is excellent. My brother has Parkinson's and requires a lot of help and mobility. Good balance of activities and room rest. Good crew. Food, meals and menu are top-class. We
had Sunday roast with him and daily coffee and biscuits on entry. Such a modern, artsy building. Loved the bright colours and art. Prices high but comparable to others. I highly recommend Barchester Herne Place Care Home.
09 October 2024
The care home itself is amazing. Very clean and new. The activities and food are amazing.
The front desk coordinator, the activities organisers and care team are all amazing.
Our major issue is that your care team ( in green) are too short-staffed! Please hire more care team workers, especially on
the residential floor (promenade).
We suggest having a care team manager to help organise care needed.
We were always able to speak with a front desk coordinator yet we were sent to find "anyone in a green uniform" for help with care needed.
Unfortunately, there were only two on our floor and if they got caught up in a resident's room it could be over a half hour to speak with them because it is not appropriate for us to go into someone else's room to connect with them and ask for non-urgent assistance.
Therefore, either a "floating carer" that the front desk can contact right away with a care request or a "readily available" care team manager to manage care needs would be helpful. Thank you.
18 July 2024
This care home and all the staff, from carers to reception to admin, housekeeping and beyond, have wildly surpassed all my expectations and given me a peace of mind I no longer thought possible.
The care my mum receives is second to none and just seeing her content and safe and knowing she is so
well cared for is priceless. The transition from her own home to becoming a resident was one I had dreaded for so long but at every level, the staff have been magnificent. I will never be able to thank Barchester Herne Place Care Home enough.
23 November 2023
Kindness and care of staff is really good, but there is a sense of not enough time for them to really do their job properly. More staff on each floor would be the solution.
14 November 2023
The overall care is extremely good and they look after the client's well-being. The food is good with a balanced variety. There are many activities to help stimulate the residents. The home itself is kept spotlessly clean.