Submit a Review for Dovehaven Grove
Poplar Grove, Bamber Bridge, Preston, PR5 6RE
View full details of Dovehaven GroveLatest Reviews for Dovehaven Grove
05 February 2026
On entering, we where advised and shown how to log in, then a male, presumed work there as he had no uniform on escorted us to the lift and then to the room, the bedroom did not resemble anything like the photos, did not see any members of staff, our friend asked if we would like a drink, she wasn't
sure where to go, no staff in sight, on leaving a lady who we had been told was a resident escorted us back to the lift and entered a code, had she not been there we would have had no idea, and the person who took us in the lift never explained about needing a code, again no staff about, not a good visit, sad to see residents sat in the passage way, one of which was desperately asking for help, again no one came, its sad to now see our dear friend now living in this environment.
20 March 2025
My grandmother has recently entered the home as she can't manage at home, the staff have gone above and beyond for her and all of us as a family, the home has a very positive atmosphere, the manager has always had time for us with anything we need to discuss I would highly recommend this home to
anyone amazing!
20 March 2025
I recently visited a friend here and the staff were all so welcoming. Staff are pleasant and happy to assist as and when. Food appears lovely and served beautifully. I would recommend this home to any one as it really is a home from a home. Beautiful environment. Beautiful staff and and a lovely
manager.
17 February 2025
This is an awful place. The day of admission was absolutely awful, a complete disaster from start to finish. Incompetent area manager. It took ages to get in - you needed to ring the bell multiple times. They lost a load of Mum's belongings. It was always understaffed (although the staff that I saw
were all nice and competent enough). The food was brought in in plastic trays and reheated. One time they had a virus/bug in the home and they let us in without telling us until we'd been in the home for about half an hour. I had to constantly ring/email them to send me an invoice. Avoid.
28 August 2024
My mum has been in Dovehaven Grove for nearly 2 years and I can't find a fault anywhere the staff are excellent this review is for the 2 years that she has been living here.
20 August 2024
Our Dad was at Dovehaven for the past 4 months. The Management and their staff are efficient, kind, happy, welcoming, and friendly and make a great team. Nothing is too much, staff always went over and above. Food, Diet, and Nutrition were excellent, attention to detail was given to the diabetic's
intake, the home was clean and modern and the stimulating activities were very varied. Dad was treated with dignity at all times. I would not hesitate to recommend Dovehaven Grove, a big thank you from our family.
15 August 2023
Mum has been a permanent resident since April of this year. She has settled in really well and she is extremely well cared for. She is a difficult character but all the staff are wonderful with her and I can sleep at night knowing she is in a safe and loving environment. The home is lovely and clean
and is a friendly, bright and airy place to be, from the communal areas to Mum's own bedroom. I would recommend Dovehaven Grove to anyone who needs additional care for a loved one.
20 July 2023
Excellent location in a wonderful setting. House and staff are superb with a friendly homely atmosphere.
20 July 2023
My dad is so happy, a relief knowing his well looked after.
05 May 2023
I can honestly say Dovehaven Grove is fantastic, it's always clean and tidy, no smells, the staff are fantastic, nothing is too much trouble. My mum is so looked after, I could not have done any better. Thank you to all the staff, you are all angels to me.
19 January 2023
Dovehaven is a fantastic home. I am so happy my mum is here. The staff are superb. The manager leads an exceptional care team. My mother is in no better place. Well done, Dovehaven Grove. One lady was fantastic when Mum came back from the hospital and made sure Mum was ok.
09 January 2023
Dad spent twelve months in the home and the staff made Dad feel loved and at home. Towards the end of his life, the care he received was exceptional. The compassion and understanding shown exemplified what the home is all about. Although a difficult time for the family, nothing was too much trouble.
09 January 2023
My mum has been at Dovehaven Grove for nearly two years now and I've always found the staff are friendly, helpful and very caring towards my mother. They keep us updated on my mother's well-being and I have peace of mind knowing she is in safe hands. Thank you for all your effects and for keeping my
mum safe, it's much appreciated.
19 December 2022
A nice, clean place.
The staff are lovely and really do a good job.
21 November 2022
Really impressed to see the work the staff have put into the Halloween party and the buffet they have put on. All the staff are really friendly and helpful and we'd just like to say a massive thank you!
21 November 2022
Lovely, friendly staff. The Halloween party was a lovely idea for the residents and families. Thank you, we had a great afternoon.
21 November 2022
My husband has been at this home since June, he has settled in well. The staff are very caring and will help in any way possible. The home is well-run and clean.
21 November 2022
Really welcoming and friendly staff. Halloween party was a brilliant idea for residents and families, particularly the children. Thank you!
02 November 2022
My wife is in for four weeks of rehab on the NHS. Comfortable, well-appointed rooms. Food is excellent with good variety and choice and lovely cook. The dining room is light and airy. The staff were very pleasant and very helpful. My wife was bed bound for six weeks in hospital, your staff got her
mobile again and looking after herself. Although that wasn't their remit and she was cleared out of the hospital not as a patient but as a bed space. My wife came home after three weeks because of your staff's hard work - thank you.
21 October 2022
Mum moved to Dovehaven Grove in 2021 from another care home because her behaviour was more challenging. I had difficulty finding a place for Mum but from day one the manager and her team were very welcoming.
There were some initial problems because Mum's clothes didn't need to be marked at the
previous home but other than that we have had no problems.
Mum has settled in well and I find all the staff very welcoming when I visit. Sadly, Mum passed away at the end of September and it was obvious from the staff's reaction that night how precious each resident is to them.
Thank you for making Mum's last months happy. It was great that we knew Mum was safe.
Latest Reviews for Dovehaven Grove
05 February 2026
On entering, we where advised and shown how to log in, then a male, presumed work there as he had no uniform on escorted us to the lift and then to the room, the bedroom did not resemble anything like the photos, did not see any members of staff, our friend asked if we would like a drink, she wasn't
sure where to go, no staff in sight, on leaving a lady who we had been told was a resident escorted us back to the lift and entered a code, had she not been there we would have had no idea, and the person who took us in the lift never explained about needing a code, again no staff about, not a good visit, sad to see residents sat in the passage way, one of which was desperately asking for help, again no one came, its sad to now see our dear friend now living in this environment.
20 March 2025
My grandmother has recently entered the home as she can't manage at home, the staff have gone above and beyond for her and all of us as a family, the home has a very positive atmosphere, the manager has always had time for us with anything we need to discuss I would highly recommend this home to
anyone amazing!
20 March 2025
I recently visited a friend here and the staff were all so welcoming. Staff are pleasant and happy to assist as and when. Food appears lovely and served beautifully. I would recommend this home to any one as it really is a home from a home. Beautiful environment. Beautiful staff and and a lovely
manager.
17 February 2025
This is an awful place. The day of admission was absolutely awful, a complete disaster from start to finish. Incompetent area manager. It took ages to get in - you needed to ring the bell multiple times. They lost a load of Mum's belongings. It was always understaffed (although the staff that I saw
were all nice and competent enough). The food was brought in in plastic trays and reheated. One time they had a virus/bug in the home and they let us in without telling us until we'd been in the home for about half an hour. I had to constantly ring/email them to send me an invoice. Avoid.
28 August 2024
My mum has been in Dovehaven Grove for nearly 2 years and I can't find a fault anywhere the staff are excellent this review is for the 2 years that she has been living here.
20 August 2024
Our Dad was at Dovehaven for the past 4 months. The Management and their staff are efficient, kind, happy, welcoming, and friendly and make a great team. Nothing is too much, staff always went over and above. Food, Diet, and Nutrition were excellent, attention to detail was given to the diabetic's
intake, the home was clean and modern and the stimulating activities were very varied. Dad was treated with dignity at all times. I would not hesitate to recommend Dovehaven Grove, a big thank you from our family.
15 August 2023
Mum has been a permanent resident since April of this year. She has settled in really well and she is extremely well cared for. She is a difficult character but all the staff are wonderful with her and I can sleep at night knowing she is in a safe and loving environment. The home is lovely and clean
and is a friendly, bright and airy place to be, from the communal areas to Mum's own bedroom. I would recommend Dovehaven Grove to anyone who needs additional care for a loved one.
20 July 2023
Excellent location in a wonderful setting. House and staff are superb with a friendly homely atmosphere.
20 July 2023
My dad is so happy, a relief knowing his well looked after.
05 May 2023
I can honestly say Dovehaven Grove is fantastic, it's always clean and tidy, no smells, the staff are fantastic, nothing is too much trouble. My mum is so looked after, I could not have done any better. Thank you to all the staff, you are all angels to me.
19 January 2023
Dovehaven is a fantastic home. I am so happy my mum is here. The staff are superb. The manager leads an exceptional care team. My mother is in no better place. Well done, Dovehaven Grove. One lady was fantastic when Mum came back from the hospital and made sure Mum was ok.
09 January 2023
Dad spent twelve months in the home and the staff made Dad feel loved and at home. Towards the end of his life, the care he received was exceptional. The compassion and understanding shown exemplified what the home is all about. Although a difficult time for the family, nothing was too much trouble.
09 January 2023
My mum has been at Dovehaven Grove for nearly two years now and I've always found the staff are friendly, helpful and very caring towards my mother. They keep us updated on my mother's well-being and I have peace of mind knowing she is in safe hands. Thank you for all your effects and for keeping my
mum safe, it's much appreciated.
19 December 2022
A nice, clean place.
The staff are lovely and really do a good job.
21 November 2022
Really impressed to see the work the staff have put into the Halloween party and the buffet they have put on. All the staff are really friendly and helpful and we'd just like to say a massive thank you!
21 November 2022
Lovely, friendly staff. The Halloween party was a lovely idea for the residents and families. Thank you, we had a great afternoon.
21 November 2022
My husband has been at this home since June, he has settled in well. The staff are very caring and will help in any way possible. The home is well-run and clean.
21 November 2022
Really welcoming and friendly staff. Halloween party was a brilliant idea for residents and families, particularly the children. Thank you!
02 November 2022
My wife is in for four weeks of rehab on the NHS. Comfortable, well-appointed rooms. Food is excellent with good variety and choice and lovely cook. The dining room is light and airy. The staff were very pleasant and very helpful. My wife was bed bound for six weeks in hospital, your staff got her
mobile again and looking after herself. Although that wasn't their remit and she was cleared out of the hospital not as a patient but as a bed space. My wife came home after three weeks because of your staff's hard work - thank you.
21 October 2022
Mum moved to Dovehaven Grove in 2021 from another care home because her behaviour was more challenging. I had difficulty finding a place for Mum but from day one the manager and her team were very welcoming.
There were some initial problems because Mum's clothes didn't need to be marked at the
previous home but other than that we have had no problems.
Mum has settled in well and I find all the staff very welcoming when I visit. Sadly, Mum passed away at the end of September and it was obvious from the staff's reaction that night how precious each resident is to them.
Thank you for making Mum's last months happy. It was great that we knew Mum was safe.