Submit a Review for Portway House Specialist Care Centre
Newbury Lane, Oldbury, B69 1HF
View Full Details of Portway House Specialist Care CentreLatest Reviews for Portway House Specialist Care Centre
11 November 2025
All carers are very considerate when helping residents. They tend to all needs of residents. Always cheerful and happy to help. There is always evidence of cleaning being done no matter what time of day we visit. I would have no hesitation in recommending this care home to anyone looking for a home that provides excellent care to their residents.
06 November 2025
Staff are very caring and attentive to the needs of the residents. We have always found staff to be friendly and approachable regarding any issues or concerns.
05 November 2025
My aunt is receiving excellent care. The staff are lovely. She has been there for 10 months now and settled in well. She is well cared for. The family visit regularly and she is always happy for us to visit. The staff are very welcoming and supportive.
31 October 2025
It was hard to pick a certain month on the last question, because every month the team are professional, caring and always ready to help if mom needs anything. I certainly picked right when I chose Mom's forever home . The manager is always available if I need to chat too. I have so much peace of mind knowing Mom is being loved and cared for. A big thank you to all the team , you truly are Angels . Xx
30 October 2025
My grandmother has been at Portway House since May 2021, initially for respite care, later self-funded and permanent. The staff have been exceptional throughout her dementia journey, now in palliative care. They understand her needs, communicate gently, and provide personal care with compassion, including help with eating and drinking. Staff are consistently polite, friendly, and supportive to our family and visitors. The nursing team keeps me well-informed and reassured about her health, always ready to answer questions. Admin and management have also been incredibly supportive, giving us peace of mind that she's in the best possible place. Thank you!
20 October 2025
Margaret is well looked after. We have no problems at all.
10 March 2025
Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.
04 December 2024
When visiting Portway House, the staff greeted us with warmth, love and respect. My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence. The staff were amazing, though I couldn't see their halo or wings - they were all angels.
26 November 2024
My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family
11 October 2024
I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.
24 September 2024
Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.
16 September 2024
My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also amazing with us as a family and very supportive. A big thank you to all involved.
03 September 2024
Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come home after a lot of hard work and determination on her part, no mean feat at 91! Would recommend this care home - 9/10.
03 September 2024
Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and content.
12 April 2024
5-star home in every aspect. Amazing manager, nothing too much trouble. Carer's so caring and thoughtful with the residents. Would highly recommend it. I only wish that she could have lived to enjoy the facilities that are on offer in this superb nursing home. once again a 5-star rating.
28 March 2024
The management and the staff are so good. Nothing is too much trouble for them. The care is excellent, couldn't wish for any better treatment of my dear friend. She is in the right place, 5*. Spotlessly clean, also 5*. Would recommend 5*.
04 January 2024
Lovely clean home, staff are lovely too. Takes a long time for equipment to be repaired or replaced. Needs more interaction with other residents rather than being left in a room day after day. Can't fault the food and the overall care.
03 January 2024
Excellent, clean. Fantastic staff. Polite and friendly.
20 December 2023
I am currently at this care home receiving respite treatment. During my time here I have been made to feel comfortable and I get on with the care staff that work in this home.
20 December 2023
All the staff and facilities are excellent. Whatever was asked was treated courteously, nothing too much trouble.
Latest Reviews for Portway House Specialist Care Centre
11 November 2025
All carers are very considerate when helping residents. They tend to all needs of residents. Always cheerful and happy to help. There is always evidence of cleaning being done no matter what time of day we visit. I would have no hesitation in recommending this care home to anyone looking for a home that provides excellent care to their residents.
06 November 2025
Staff are very caring and attentive to the needs of the residents. We have always found staff to be friendly and approachable regarding any issues or concerns.
05 November 2025
My aunt is receiving excellent care. The staff are lovely. She has been there for 10 months now and settled in well. She is well cared for. The family visit regularly and she is always happy for us to visit. The staff are very welcoming and supportive.
31 October 2025
It was hard to pick a certain month on the last question, because every month the team are professional, caring and always ready to help if mom needs anything. I certainly picked right when I chose Mom's forever home . The manager is always available if I need to chat too. I have so much peace of mind knowing Mom is being loved and cared for. A big thank you to all the team , you truly are Angels . Xx
30 October 2025
My grandmother has been at Portway House since May 2021, initially for respite care, later self-funded and permanent. The staff have been exceptional throughout her dementia journey, now in palliative care. They understand her needs, communicate gently, and provide personal care with compassion, including help with eating and drinking. Staff are consistently polite, friendly, and supportive to our family and visitors. The nursing team keeps me well-informed and reassured about her health, always ready to answer questions. Admin and management have also been incredibly supportive, giving us peace of mind that she's in the best possible place. Thank you!
20 October 2025
Margaret is well looked after. We have no problems at all.
10 March 2025
Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.
04 December 2024
When visiting Portway House, the staff greeted us with warmth, love and respect. My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence. The staff were amazing, though I couldn't see their halo or wings - they were all angels.
26 November 2024
My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family
11 October 2024
I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.
24 September 2024
Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.
16 September 2024
My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also amazing with us as a family and very supportive. A big thank you to all involved.
03 September 2024
Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come home after a lot of hard work and determination on her part, no mean feat at 91! Would recommend this care home - 9/10.
03 September 2024
Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and content.
12 April 2024
5-star home in every aspect. Amazing manager, nothing too much trouble. Carer's so caring and thoughtful with the residents. Would highly recommend it. I only wish that she could have lived to enjoy the facilities that are on offer in this superb nursing home. once again a 5-star rating.
28 March 2024
The management and the staff are so good. Nothing is too much trouble for them. The care is excellent, couldn't wish for any better treatment of my dear friend. She is in the right place, 5*. Spotlessly clean, also 5*. Would recommend 5*.
04 January 2024
Lovely clean home, staff are lovely too. Takes a long time for equipment to be repaired or replaced. Needs more interaction with other residents rather than being left in a room day after day. Can't fault the food and the overall care.
03 January 2024
Excellent, clean. Fantastic staff. Polite and friendly.
20 December 2023
I am currently at this care home receiving respite treatment. During my time here I have been made to feel comfortable and I get on with the care staff that work in this home.
20 December 2023
All the staff and facilities are excellent. Whatever was asked was treated courteously, nothing too much trouble.