Portway House Specialist Care Centre

Newbury Lane, Oldbury B69 1HF
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9.6 34 Reviews
  • Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and choice with the aim of ensuring each resident has an engaging and relaxing experience.

The home has three suites catering for separate needs and age groups, all offering a high standard of care and support.

The home has its own activities organiser and residents are encouraged to take part in the many activities and events with one to one activities available.
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Care Provided by Portway House Specialist Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1000
  • Self-Funded Nursing Care: from £1254
  • Self-Funded Nursing Dementia Care: from £1254

Prices start from the above
Self funded nursing care fees include FNC
Young adults from £1400.

These prices are only a guideline, please contact Portway House Specialist Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Faye Gailey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • Covid restrictions have now been lifted and happy to welcome family and friends from 10am onwards without an appointment. Portway House ask that meal times are avoided between 12.30pm - 1.30pm & 4.30pm - 5.30pm.

Parking

  • On Site parking is available for visitors and professionals

Portway House Specialist Care Centre Reviews (34)

9.6

Portway House Specialist Care Centre has a Review Score of 9.6 (9.551) out of 10, based on 21 reviews in the last 2 years.
Over all time Portway House Specialist Care Centre has 34 reviews.

Overall Experience
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Reviewer Connection to Portway House Specialist Care Centre
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Total of 34, showing 1-20
Review from K B (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was admitted to hospital Dec 2024. I was informed that she was very poorly and needed palliative care. She was returned to Portway House (her home) and at the start of Jan 25 she was slowly picking up. The staff at Portway were so supportive and she is now back to her usual self. I couldn't wish
for a better home for my mom. I have so much peace of mind knowing how well they look after. They are always to listen to me also, if I'm having a bad day. Thank you with all my heart.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you so much for your beautiful words. There is nothing better than knowing that the love and care the staff provide brings you such comfort. I am so pleased to know that you feel part of our family. Thank you once again.

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Review from M S (Regular Volunteer) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents
and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful words. We take such pride within Portway House of being able to care for our residents the very best we can. I shall pass on your kind words to the Portway House Family

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Review from Harmail S (Brother of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Portway House, the staff greeted us with warmth, love and respect.
My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence.
The staff were amazing, though I couldn't see their halo or wings - they were all angels.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your wonderful review of Portway House. It was a privilege to care for your brother whom all of the staff miss. I shall pass on your kind words to the team, once again, thank you.

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Review from Manjinder Kaur D (Grandson of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion
you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words about the team at Portway House. It was a pleasure and a privilege to care for your grandmother who was deeply respected and missed by the team here at Portway House. Once again thank you.

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Review from Helen M (Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this
the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your wonderful words. We are so pleased you are happy within Portway House. The team has thoroughly enjoyed getting to know you and supporting you during your time here. Once again thank you for your wonderful words and I shall ensure these are passed on to the team.

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Review from Kate W (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same
slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and meet the needs of your Father. All of the concerns that you have made were raised with management and higher management via our complaints policy and were investigated and evidence based responses were provided to family members, social services as well as CQC. We wish your father health and happiness in his new placement and wish you all the best for the future.

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Review from M F (Niece of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also
amazing with us as a family and very supportive. A big thank you to all involved.
Reply from Faye Gailey, Registered Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. It was an absolute pleasure and privilege to care for your wonderful Uncle. I shall pass on these lovely comments to the team who miss him greatly.

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Review from Penny P (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come
home after a lot of hard work and determination on her part, no mean feat at 91!
Would recommend this care home - 9/10.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you for those wonderful words. Your mother did a phenomenal job during her rehab here at Portway House. We miss her very much but are so happy she is back home!

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Review from Deeviya R (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and
content.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. I shall pass these on to our team and it is more then a pleasure looking after your wonderful father.

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Review from J A (Mother of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
5-star home in every aspect. Amazing manager, nothing too much trouble. Carer's so caring and thoughtful with the residents. Would highly recommend it. I only wish that she could have lived to enjoy the facilities that are on offer in this superb nursing home. once again a 5-star rating.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review from Jo-Ann S (Friend of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and the staff are so good. Nothing is too much trouble for them. The care is excellent, couldn't wish for any better treatment of my dear friend. She is in the right place, 5*.
Spotlessly clean, also 5*.
Would recommend 5*.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

Thank you so much for these kind words and wonderful review. It means so much to our staff to receive such positive feedback. Once again thank you on behalf of everyone at Portway House.

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Review from L L (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely clean home, staff are lovely too. Takes a long time for equipment to be repaired or replaced. Needs more interaction with other residents rather than being left in a room day after day. Can't fault the food and the overall care.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you for your review. Unfortunately, our hands are tied in relation to external providers in regards to equipment, we continue to try our best to facilitate fast responses in order to help all residents with their care needs where possible. Our ethos is to support all residents with as many interactions as they wish on a daily basis, we like to meet our residents with their specified individual needs and wishes daily. Thank you for your kind words and I will pass them on to the team.

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Review from G W (Brother-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, clean. Fantastic staff. Polite and friendly.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you for this wonderful review. It is always lovely to be able to pass on these kind words to our teams. Thank you once again.

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Review from Lee T (Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am currently at this care home receiving respite treatment. During my time here I have been made to feel comfortable and I get on with the care staff that work in this home.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these messages on to our teams. Once again thank you.

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Review from A B (Mother of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and facilities are excellent. Whatever was asked was treated courteously, nothing too much trouble.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for your lovely review. It is always a joy to be able to pass on these kind words to our teams. Once again, thank you.

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Review from Tina W (Sister of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service, excellent staff, very clean, and residents well looked after.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these words to our teams. Once again, thank you.

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Review from Susan H (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home always makes you feel welcome and the 2 staff at the front reception have a good morning and smiles. Everywhere is spotless. Their dining hall is a place for anyone who wishes to use it, activities are for those able to do them even if they are unable, 'help is there'. Every other week the
hairdresser comes which makes the ladies feel better.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these comments to all of our teams. Once again thank you.

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Review from Emily D (Granddaughter of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one of finding a bed at Portway for my nan, the staff have been nothing but supportive, welcoming and friendly. The home is always warm and clean, and staff take the time to get to know residents and their families. They have created a beautiful memory board for Nan, the nurses ensure family
are kept updated and the care staff have built a wonderful rapport with Nan to help anticipate her needs/moods and help soothe her when agitated due to her severe Alzheimer's. Nan is being so well looked after, it brings such peace of mind to the family.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on lovely comments to our teams.
Once again thank you.

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Review from Michelle B (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy to have found a bed for my dad at Portway House, who is suffering from Parkinson's disease, dementia and psychosis. My dad has not had the best care whilst being a resident at other care homes. He doesn't trust very easily due to the poor treatment elsewhere.
Here at Portway House,
the staff have gone above and beyond to ensure Dad has the best care and nursing possible, my dad has settled here very well. He has told me he likes the staff and they look after him very well. He is extremely comfortable in his room, with everything at hand for Dad's ease of use. Nothing has been too much trouble to accommodate Dad or us as a family for that matter.
Staff are very welcoming and polite, they make you feel like part of a huge family. I am so happy Dad can spend the rest of his time here with us, in comfort and peace, with the very best of care, dignity and compassion also. Portway house is also extremely clean in every part of the home and very well maintained.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for such a lovely review. It is always a delight to be able to pass on the wonderful comments we receive to our teams.
Once again thank you.

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Review from P E (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering Portway House I have always received a warm welcome from the friendly staff. The home is always lovely and warm and noticeably very clean with a beautiful smell. The manager is very approachable always pleasant and helpful. She makes a conscious effort to personally go and see the residents
and make herself known to them. I think this is a lovely touch and can brighten up their day. I feel interaction and communication are vital for the residents to feel like Portway House is their home.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for your kind words and lovely review. We will pass this on to the team members of Portway House.

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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Portway House Specialist Care Centre is calculated as follows: ( (177 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 247 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Kim

Kim Young

Job Title: Home Manager Joined: 2021

Kim Young a qualified nurse has been a registered home manager in a variety of settings since 1992.
Kim is committed to providing a high standard of person-centred care whilst respecting and maintaining residents individual and cultural identity.
Kim is proud to be a manager of a service that was awarded Gold winner of best single care home within a larger group at the 2020 care home awards.
In her spare time Kim is co author of a theatre blog.

Ann

Ann Lawes

Job Title: Clinical Lead Nurse Joined: 2021

My name is Ann I Started employment at Portway House in January 2021. I qualified as a nurse in 2007 following many years as a carer. I have experience of working in many care settings, including hospitals, district nursing and care homes. I have achieved management roles in my past and gained a lot of clinical knowledge.

Napaporn

Napaporn Gregory

Job Title: Care Co-Ordinator Joined: 2020

My name is Napa I joined Portway House in May 2020 as Senior Carer. I really enjoy working at Portway House Specialist Care Centre. All the team are really supportive, In December 2020 I was promoted to be a Senior Care Co-ordinator. I am so grateful I was given the opportunity to join the family of Superior Care Group.

Ewa

Ewa Chylmanska

Job Title: Head Housekeeper Joined: 2020

My Name is Ewa I have gained experience in the last 6 years as a housekeeper completing level 2 and
Hospitality Supervisor level 3 courses, I have previously worked in a care home as a Laundry Assistant.


I joined the Portway House team in May 2020 as a laundry assistant / cleaner.
In September 2020 I was upgraded to the position of Head Housekeeper.


I have the pleasure of managing and supporting the fantastic cleaning team at Portway House.
I really like my job where every day is different. We as a team like our residents to feel cared for and
make their current home clean to a very high standard.

Steve

Steve Jukes

Job Title: Maintenance Operative Joined: 2020

Steve started his role of Maintenance Operative in February 2020

Clare

Clare Kemp

Job Title: Head Chef Joined: 2019

My name is Claire. I started employment as head Chef, previously working at our sister site Newbury Manor in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications, I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its door in February 2020, I find working at Portway House fulfilling and enjoyable.

Jackie

Jackie McCalla

Job Title: Activities Co-Ordinator Joined: 2020

My name is Jackie I started employment in July 2020 with Portway House, before I was a singer entertainer working at pubs and clubs. Occasionally doing care homes. When covid hit and it was apparent singing in pubs and clubs was no longer, I decided to think about a career change and decided that I would look into being a Activity Co-Ordinator in a care home as this would utilize a lot of my skills.


When I was introduced to the team at Portway House, I knew it was the place for me. I am really pleased when I was offered the position. The staff and the residents quickly become very important to me. I love working at Portway House, its giving me the opportunity to grow and learn every day and gain knowledge I wouldn't have just singing in pubs and clubs.


It can be very lonely and isolating being on the road as a singer. I have got to really know people and built real friendships and I am really grateful to be given this opportunity. . I want to build on this and grow with a great team of people at Portway.

Frequently Asked Questions about Portway House Specialist Care Centre

What types of Care is Portway House Specialist Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portway House Specialist Care Centre have?

There are 48 Single Rooms.

What are the Facilities & Services at Portway House Specialist Care Centre?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portway House Specialist Care Centre to the centre of Oldbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portway House Specialist Care Centre to verify any information. View our terms and conditions. Portway House Specialist Care Centre has an Enhanced Service - more info.