Portway House Specialist Care Centre

Newbury Lane, Oldbury B69 1HF
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9.6 42 Reviews
  • Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and choice with the aim of ensuring each resident has an engaging and relaxing experience.

The home has three suites catering for separate needs and age groups, all offering a high standard of care and support.

The home has its own activities organiser and residents are encouraged to take part in the many activities and events with one to one activities available.
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Care Provided by Portway House Specialist Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Prices start from the above
Self funded nursing care fees include FNC
Young adults from £1600.

These prices are only a guideline, please contact Portway House Specialist Care Centre to find out the exact price for your requirements.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Faye Gailey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • There are no restrictions on visiting, the team kindly ask visitors to try and respect meal times which are between 12.30pm - 1.30pm & 4.30pm - 5.30pm.

Parking

  • On Site parking is available for visitors and professionals

Portway House Specialist Care Centre Reviews (42)

9.6

Portway House Specialist Care Centre has a Review Score of 9.6 (9.588) out of 10, based on 20 reviews in the last 2 years.
Over all time Portway House Specialist Care Centre has 42 reviews.

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Reviewer Connection to Portway House Specialist Care Centre
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Total of 42, showing 1-20
Review from Peter B (Son of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good caring staff.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you so much for your kind review off Portway House. It is a continuous pleasure to care for your mother. I shall pass on your kind words to the team at Portway House
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Review from Margaret L (Sister of Resident) published on 7 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came to live at Portway House February 2025. On moving into her new home everything was made effortless, we are a large family and still supported us all with respect and professionalism. My sister's room is spacious, comfortable and clean. My sister is totally at home and enjoys the connection
she has with all staff. My sister is a very different person to the lady who moved in 9 months ago, this is attributed to good care, good nutrition, a safe and warm environment. When I visit all the staff are very welcoming, have a good knowledge of my sister and her needs. Thank you.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you very much for your kind words. It is an absolute pleasure caring for your sister and creating and environment that she sees as home. She has very much become part of the Portway House family and evokes such laughter within the Home that makes every ones day. thank you once again for your kind review.
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Review from Melanie R (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom spent 9 months in Portway House Care Home. During her time she was well looked after by the staff involved in her care. She always looked well cared for and clean. The staff followed the wishes of the family of what clothes to wear. Mom was very challenging with her behaviour and the staff brought
out the best in her. I value the input she received.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centrethank you for your kind words. It was an absolute privilege looking after your mother. She was very much a person of whom no one within Portway House will every forget.
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Review from V P (Daughter of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The moment Faye (manager) came to assess my dad, I felt at ease knowing he would be in good hands. Her friendly, bubbly personality reassured we made the right choice entrusting her & the Portway team with his care. Dad stayed at Portway from Feb-Dec 2024 & the care he received meant the world to us.
Faye's blend of clinical expertise, compassion & leadership made a lasting difference for dad & our family.
Every team member was warm & caring forming lovely bonds with dad-the smiles, gentle words, and laughter were priceless. The home was always clean, & welcoming becoming a safe home for dad during his final journey with Alzheimer's. When it was time to move him from hospital for palliative care, the team acted swiftly & compassionately ensuring his comfort & dignity. Even now seeing the staff fills me with happiness & gratitude for their kindness, respect & support. We will always be thankful for the care they showed dad & our family. Thank you from the bottom of our hearts.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThese words for Portway House and the team are priceless and mean the world to us. Your father is someone that no one in Portway House will ever forget and to know the home gave yourself and your wonderful family these feelings provides us with such gratitude and acknowledgement that the work that we do means so much. Thank you once again from the bottom of OUR hearts.
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Review from Kim B (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers are very considerate when helping residents. They tend to all needs of residents. Always cheerful and happy to help. There is always evidence of cleaning being done no matter what time of day we visit. I would have no hesitation in recommending this care home to anyone looking for a home
that provides excellent care to their residents.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you so very much for your wonderful words about the care and environment within Portway House Kim. We continuously strive to ensure we maintain an happy, clean and homely environment for our residents.
Thank you once again
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Review from Kevin B (Son-in-law of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and attentive to the needs of the residents. We have always found staff to be friendly and approachable regarding any issues or concerns.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you for your lovely review about Portway House and the team. We strive to ensure our care and attention is the best that it can be for all of our residents within Portway House. I will share your words with the Team. Thank you once again!
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Review from Caroline S (Niece of Resident) published on 5 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is receiving excellent care. The staff are lovely. She has been there for 10 months now and settled in well. She is well cared for. The family visit regularly and she is always happy for us to visit. The staff are very welcoming and supportive.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you so much for this lovely review, it is an absolute pleasure caring for your Auntie and sharing those special moments with her daily.
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Review from K B (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was hard to pick a certain month on the last question, because every month the team are professional, caring and always ready to help if mom needs anything. I certainly picked right when I chose Mom's forever home . The manager is always available if I need to chat too. I have so much peace of mind
knowing Mom is being loved and cared for. A big thank you to all the team , you truly are Angels . Xx
Reply from Lorraine Tappin, Deputy Manager at Portway House Specialist Care CentreYour Mom is such a lovely lady, it is joy to be able to care for her. We are so happy to know that you have this confidence is us as a team. Your words mean so much to us and your Mom is so well loved by all within the home. Thank you.
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Review from Emily D (Granddaughter of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been at Portway House since May 2021, initially for respite care, later self-funded and permanent. The staff have been exceptional throughout her dementia journey, now in palliative care. They understand her needs, communicate gently, and provide personal care with compassion, including
help with eating and drinking. Staff are consistently polite, friendly, and supportive to our family and visitors. The nursing team keeps me well-informed and reassured about her health, always ready to answer questions. Admin and management have also been incredibly supportive, giving us peace of mind that she's in the best possible place. Thank you!
Reply from Lorraine Tappin, Deputy Manager at Portway House Specialist Care CentreThank you so much for these kind words. Our staff will be delighted to hear this beautiful review. We always try our best to show and reassure relatives that their loved ones are always our priority. It is a joy and privilege to be able to care for your Grandmother.
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Review from John R (Nephew of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Margaret is well looked after. We have no problems at all.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you for your kind words. Your loved one is a very much loved resident and it is a privilege to support her and make her smile daily.
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Review from M S (Regular Volunteer) published on 10 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Portway House Specialist Care Centre is full of very caring staff. The manager is always there to help with an open-door policy. She is always ready to listen to anything anyone has to say and offer help and advice. The deputy is one in a million and will always go the extra mile to help staff, residents
and family. The care and all other staff are brilliant at what they do, very caring and all work to a very high standard. Once you have been to Portway in any capacity, you will never forget it.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you very much for your wonderful words. We take such pride within Portway House of being able to care for our residents the very best we can. I shall pass on your kind words to the Portway House Family
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Review from Harmail S (Brother of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting Portway House, the staff greeted us with warmth, love and respect.
My brother felt relaxed and reassured he was taken care of according to Portway House motto - with excellence.
The staff were amazing, though I couldn't see their halo or wings - they were all angels.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you very much for your wonderful review of Portway House. It was a privilege to care for your brother whom all of the staff miss. I shall pass on your kind words to the team, once again, thank you.
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Review from Manjinder Kaur D (Grandson of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My grandmother was a resident at your facility, and our family is deeply grateful for the exceptional care and service you provided to her until her final moments. Your dedication to treating each resident as an individual did not go unnoticed, and we sincerely appreciate the kindness and compassion
you showed her throughout her time with you. Thank you for making such a difficult time a little easier for our family
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you very much for your kind words about the team at Portway House. It was a pleasure and a privilege to care for your grandmother who was deeply respected and missed by the team here at Portway House. Once again thank you.
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Review from Helen M (Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came here from hospital, I have been here for 3 weeks. Portway House is very big inside with 3 floors for different people. There are activities for all people to do in different ways. It's very well looked after the cleanliness is spot on. I'm waiting for a permanent bed. I thought to myself is this
the place for me? But you know what made my mind up simply it was the people who work here. Carers Nurses Managers activity planner. They put a smile on your face every day. They are the easiest going have a chat with and a laugh with and make you feel very welcome. I think that's the best thing ever being in a different place that's what you need. Comfort and friendly staff. Makes a world of difference. It's hard at first being in a care home but the rooms are lovely nice-sized en suite. Press the buzzer if you need help or a cup of tea. Recommended 10 out of 10 by me. Happy Days.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you for your wonderful words. We are so pleased you are happy within Portway House. The team has thoroughly enjoyed getting to know you and supporting you during your time here. Once again thank you for your wonderful words and I shall ensure these are passed on to the team.
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Review from Kate W (Daughter of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same
slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.
Reply from Faye Gailey, Home Manager at Portway House Specialist Care CentreThank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and meet the needs of your Father. All of the concerns that you have made were raised with management and higher management via our complaints policy and were investigated and evidence based responses were provided to family members, social services as well as CQC. We wish your father health and happiness in his new placement and wish you all the best for the future.
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Review from M F (Niece of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also
amazing with us as a family and very supportive. A big thank you to all involved.
Reply from Faye Gailey, Registered Manager at Portway House Specialist Care CentreThank you very much for your kind words. It was an absolute pleasure and privilege to care for your wonderful Uncle. I shall pass on these lovely comments to the team who miss him greatly.
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Review from Penny P (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come
home after a lot of hard work and determination on her part, no mean feat at 91!
Would recommend this care home - 9/10.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care CentreThank you for those wonderful words. Your mother did a phenomenal job during her rehab here at Portway House. We miss her very much but are so happy she is back home!
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Review from Deeviya R (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and
content.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care CentreThank you very much for your kind words. I shall pass these on to our team and it is more then a pleasure looking after your wonderful father.
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Review from J A (Mother of Resident) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
5-star home in every aspect. Amazing manager, nothing too much trouble. Carer's so caring and thoughtful with the residents. Would highly recommend it. I only wish that she could have lived to enjoy the facilities that are on offer in this superb nursing home. once again a 5-star rating.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care CentreThank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.
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Review from Jo-Ann S (Friend of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and the staff are so good. Nothing is too much trouble for them. The care is excellent, couldn't wish for any better treatment of my dear friend. She is in the right place, 5*.
Spotlessly clean, also 5*.
Would recommend 5*.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care CentreThank you so much for these kind words and wonderful review. It means so much to our staff to receive such positive feedback. Once again thank you on behalf of everyone at Portway House.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Portway House Specialist Care Centre is calculated as follows: ( (175 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 235 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Faye

Faye Gailey

Job Title: Home Manager Joined: 2023

Faye Gailey is a registered Mental Health professional. She has been working in management within Care homes since 2019.


Faye is committed to providing a high standard of person-centred care whilst respecting and maintaining residents' individual and cultural identity. Faye thoroughly enjoys working within Portway House and managing the experienced team.

Lorraine

Lorraine Tappin

Job Title: Deputy Manager Joined: 2021

Lorraine is a qualified nurse and midwife. She has been working within the UK for over 20 years, with extensive knowledge of working within care homes. She strives for the best care and is a supportive manager to her team.

Natalie

Natalie Giles

Job Title: Head Housekeeper Joined: 2021

Natalie Giles is the epitome of a leader within the Housekeeping Team. She has great pleasure in ensuring Portway House maintains its incredibly high standards of cleanliness and safety for all of the home.


Natalie thoroughly enjoys managing her team, providing them with progression, knowledge and support to ensure the environment is the very best for the resident.

Clare

Clare Kemp

Job Title: Head Chef Joined: 2019

My name is Claire. I started employment as head Chef, previously working at our sister site, Newbury Manor, in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications. I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its doors in February 2020. I find working at Portway House fulfilling and enjoyable.


In 2024, I won the prestigious Great British Care Awards - Chef Category for the Region!

Megan

Megan Hipkiss

Job Title: Activities Coordinator Joined: 2022

Megan started working at Portway House in 2022. Magen never thought herself working within the care industry, but has taken to the role like a duck to water. She knows her residents well, knows important things about their lives that truly matter to them


Her established activity calendar is resident-based, taking into account activities that truly mean something to the residents.


Megan enjoys organising big events within Portway House, such as our annual Summer Fetes, our annual Christmas Markets and of course, including all of the staff in her fundraising events to give the residents of Portway House what they deserve.

Macy

Macy Van Sas

Job Title: Administrator Joined: 2022

Macy joined Portway House in 2022 as the home's receptionist. From there, will help and support of her team, she has gained experience and has had the opportunity to flourish and become the home's Administrator. Macy enjoys supporting all levels of the home and company with their needs and is always there, wishing everyone an incredibly chirpy hello and always wishing for them to have a wonderful visit to Portway House.

Frequently Asked Questions about Portway House Specialist Care Centre

What types of Care is Portway House Specialist Care Centre registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portway House Specialist Care Centre have?

There are 48 Single Rooms.

What are the Facilities & Services at Portway House Specialist Care Centre?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portway House Specialist Care Centre to the centre of Oldbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portway House Specialist Care Centre to verify any information. View our terms and conditions. Portway House Specialist Care Centre has an Enhanced Service - more info.