Portway House Specialist Care Centre

Newbury Lane, Oldbury B69 1HF
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9.6 42 Reviews
  • Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and choice with the aim of ensuring each resident has an engaging and relaxing experience.

The home has three suites catering for separate needs and age groups, all offering a high standard of care and support.

The home has its own activities organiser and residents are encouraged to take part in the many activities and events with one to one activities available.
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Care Provided by Portway House Specialist Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Prices start from the above
Self funded nursing care fees include FNC
Young adults from £1600.

These prices are only a guideline, please contact Portway House Specialist Care Centre to find out the exact price for your requirements.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Faye Gailey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • There are no restrictions on visiting, the team kindly ask visitors to try and respect meal times which are between 12.30pm - 1.30pm & 4.30pm - 5.30pm.

Parking

  • On Site parking is available for visitors and professionals

Portway House Specialist Care Centre Reviews (42)

9.6

Portway House Specialist Care Centre has a Review Score of 9.6 (9.588) out of 10, based on 20 reviews in the last 2 years.
Over all time Portway House Specialist Care Centre has 42 reviews.

Overall Experience
  • 33
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Date Published
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  • 20
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Reviewer Connection to Portway House Specialist Care Centre
  • 19
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  • 2
  • 2
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  • 2
  • 2
  • 1
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Total of 42, showing 41-42
Review from Tina H (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mom went to Portway she was a very poorly lady with no interest in living, she had given up on life. Within a week my mom had her spark back, she was laughing and joking, full of praise for the staff - she really was a different lady. Portway gave us our mom back. Mom was very happy and content
at Portway, and they will never know what that means to me, I am so grateful to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D N (Daughter of Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Portway enough for the care given to my mother. She was so happy there. All staff are amazing. They couldn't do enough for her. They also were very good to us when we were allowed to visit (before lockdown!) I'm sure there must have been times they were very busy but they always had time
for us. We must have been a bit of a nuisance with endless phone calls! Thank you, Portway for the wonderful care given to my mother. I know she loved her time with you. She loved you all! Portway is a beautiful, clean and welcoming home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Portway House Specialist Care Centre is calculated as follows: ( (175 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 235 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Faye

Faye Gailey

Job Title: Home Manager Joined: 2023

Faye Gailey is a registered Mental Health professional. She has been working in management within Care homes since 2019.


Faye is committed to providing a high standard of person-centred care whilst respecting and maintaining residents' individual and cultural identity. Faye thoroughly enjoys working within Portway House and managing the experienced team.

Lorraine

Lorraine Tappin

Job Title: Deputy Manager Joined: 2021

Lorraine is a qualified nurse and midwife. She has been working within the UK for over 20 years, with extensive knowledge of working within care homes. She strives for the best care and is a supportive manager to her team.

Natalie

Natalie Giles

Job Title: Head Housekeeper Joined: 2021

Natalie Giles is the epitome of a leader within the Housekeeping Team. She has great pleasure in ensuring Portway House maintains its incredibly high standards of cleanliness and safety for all of the home.


Natalie thoroughly enjoys managing her team, providing them with progression, knowledge and support to ensure the environment is the very best for the resident.

Clare

Clare Kemp

Job Title: Head Chef Joined: 2019

My name is Claire. I started employment as head Chef, previously working at our sister site, Newbury Manor, in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications. I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its doors in February 2020. I find working at Portway House fulfilling and enjoyable.


In 2024, I won the prestigious Great British Care Awards - Chef Category for the Region!

Megan

Megan Hipkiss

Job Title: Activities Coordinator Joined: 2022

Megan started working at Portway House in 2022. Magen never thought herself working within the care industry, but has taken to the role like a duck to water. She knows her residents well, knows important things about their lives that truly matter to them


Her established activity calendar is resident-based, taking into account activities that truly mean something to the residents.


Megan enjoys organising big events within Portway House, such as our annual Summer Fetes, our annual Christmas Markets and of course, including all of the staff in her fundraising events to give the residents of Portway House what they deserve.

Macy

Macy Van Sas

Job Title: Administrator Joined: 2022

Macy joined Portway House in 2022 as the home's receptionist. From there, will help and support of her team, she has gained experience and has had the opportunity to flourish and become the home's Administrator. Macy enjoys supporting all levels of the home and company with their needs and is always there, wishing everyone an incredibly chirpy hello and always wishing for them to have a wonderful visit to Portway House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portway House Specialist Care Centre to verify any information. View our terms and conditions. Portway House Specialist Care Centre has an Enhanced Service - more info.