Portway House Specialist Care Centre

Newbury Lane, Oldbury B69 1HF
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9.6 42 Reviews
  • Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and choice with the aim of ensuring each resident has an engaging and relaxing experience.

The home has three suites catering for separate needs and age groups, all offering a high standard of care and support.

The home has its own activities organiser and residents are encouraged to take part in the many activities and events with one to one activities available.
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Care Provided by Portway House Specialist Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • Self-Funded Nursing Care: from £1400
  • Self-Funded Nursing Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400

Prices start from the above
Self funded nursing care fees include FNC
Young adults from £1600.

These prices are only a guideline, please contact Portway House Specialist Care Centre to find out the exact price for your requirements.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Faye Gailey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (48)

Visiting

  • There are no restrictions on visiting, the team kindly ask visitors to try and respect meal times which are between 12.30pm - 1.30pm & 4.30pm - 5.30pm.

Parking

  • On Site parking is available for visitors and professionals

Portway House Specialist Care Centre Reviews (42)

9.6

Portway House Specialist Care Centre has a Review Score of 9.6 (9.588) out of 10, based on 20 reviews in the last 2 years.
Over all time Portway House Specialist Care Centre has 42 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Portway House Specialist Care Centre
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Total of 42, showing 21-40
Review from L L (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely clean home, staff are lovely too. Takes a long time for equipment to be repaired or replaced. Needs more interaction with other residents rather than being left in a room day after day. Can't fault the food and the overall care.
Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care CentreThank you for your review. Unfortunately, our hands are tied in relation to external providers in regards to equipment, we continue to try our best to facilitate fast responses in order to help all residents with their care needs where possible. Our ethos is to support all residents with as many interactions as they wish on a daily basis, we like to meet our residents with their specified individual needs and wishes daily. Thank you for your kind words and I will pass them on to the team.
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Review from G W (Brother-in-law of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, clean. Fantastic staff. Polite and friendly.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you for this wonderful review. It is always lovely to be able to pass on these kind words to our teams. Thank you once again.
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Review from Lee T (Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am currently at this care home receiving respite treatment. During my time here I have been made to feel comfortable and I get on with the care staff that work in this home.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for this lovely review. It is always a joy to be able to pass on these messages on to our teams. Once again thank you.
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Review from A B (Mother of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and facilities are excellent. Whatever was asked was treated courteously, nothing too much trouble.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for your lovely review. It is always a joy to be able to pass on these kind words to our teams. Once again, thank you.
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Review from Tina W (Sister of Resident) published on 18 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service, excellent staff, very clean, and residents well looked after.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for this lovely review. It is always a joy to be able to pass on these words to our teams. Once again, thank you.
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Review from Susan H (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home always makes you feel welcome and the 2 staff at the front reception have a good morning and smiles. Everywhere is spotless. Their dining hall is a place for anyone who wishes to use it, activities are for those able to do them even if they are unable, 'help is there'. Every other week the
hairdresser comes which makes the ladies feel better.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for this lovely review. It is always a joy to be able to pass on these comments to all of our teams. Once again thank you.
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Review from Michelle B (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy to have found a bed for my dad at Portway House, who is suffering from Parkinson's disease, dementia and psychosis. My dad has not had the best care whilst being a resident at other care homes. He doesn't trust very easily due to the poor treatment elsewhere.
Here at Portway House,
the staff have gone above and beyond to ensure Dad has the best care and nursing possible, my dad has settled here very well. He has told me he likes the staff and they look after him very well. He is extremely comfortable in his room, with everything at hand for Dad's ease of use. Nothing has been too much trouble to accommodate Dad or us as a family for that matter.
Staff are very welcoming and polite, they make you feel like part of a huge family. I am so happy Dad can spend the rest of his time here with us, in comfort and peace, with the very best of care, dignity and compassion also. Portway house is also extremely clean in every part of the home and very well maintained.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for such a lovely review. It is always a delight to be able to pass on the wonderful comments we receive to our teams.
Once again thank you.
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Review from P E (Daughter of Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering Portway House I have always received a warm welcome from the friendly staff. The home is always lovely and warm and noticeably very clean with a beautiful smell. The manager is very approachable always pleasant and helpful. She makes a conscious effort to personally go and see the residents
and make herself known to them. I think this is a lovely touch and can brighten up their day. I feel interaction and communication are vital for the residents to feel like Portway House is their home.
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you so much for your kind words and lovely review. We will pass this on to the team members of Portway House.
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Review from G G (Friend of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We always find Portway House clean and friendly. The staff are always friendly. We come here to visit a dear friend and he always looks comfy here!
Reply from Gail Bailey, Home Administrator at Portway House Specialist Care CentreThank you for your lovely review. We will pass on your kind words to the Portway House Teams.
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Review from John C (Husband of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with Portway House. The staff are caring and helpful and friendly. The rooms are clean and tidy.
I would like ore activities/entertainment for residents and easier access at weekends, as there is no reception staff or management and it often takes a long time to attract staff to open
the door.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care CentreOn behalf of the management and staff of Portway House, we thank you for your kind words. Please feel free to review the monthly activities planner which is available in our newsletters. We would be happy to discuss this with you further if you have any questions. Please accept our apologies for any delays with the door being answered. We allocate 2 staff members, from 2 different departments who work on the ground floor to answer the door at the weekends. Unfortunately, if they are busy at the time of your arrival it may create a delay at the time. Again we would be happy to discuss this with you further if you have any questions.
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Review from J P (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been a resident at Portway House for approximately 17 months.
Sadly, Mom is bedridden and living with dementia, but the staff and carers have treated her with dignity and compassion.
It has been an emotional time for the family, but they have always been extremely pleasant and helpful.
From
the cleaners/laundry, carers, nurses, entertainment and staff. They work as a team.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care CentreOn behalf of the management and staff of Portway House, thank you for your kind words.
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Review from B W (Daughter of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into care about eight years ago, he has been happy there and finds everyone very helpful. The home itself is very clean and well looked after. All staff are very helpful and let me know if anything is wrong.
Reply from Gail Bailey, Office Manager at Portway House Specialist Care CentreOn behalf of the management and staff of Portway House, thank you for your kind words.
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Review from D L (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well thanks to the wonderful staff. Their efforts to stimulate her have been much appreciated it is almost as if she is a family member rather than a client. Portway House has taken a lot of stress and worry from me for that I am always going to be grateful.
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Review from Michael B (Brother of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is looked after very well at the nursing home. The staff are friendly and caring, the room that he is in is very clean and well looked after. The management is also very friendly and keeps me informed if there is any change in my brother's condition.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words.
From all the Management Team and Staff at Portway House.
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Review from Lisa C (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Portway House Specialist Care Centre were fantastic in looking after my mom. During her stay, staff kept us informed on her progress and cared for her with dignity. I would highly recommend it to others.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words.
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Review from Barbara L (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom settled very quickly onto Portway House. The room is very comfortable and she enjoys watching the TV supplied. If she requires company she has a lovely lounge to visit. She enjoys all her meals and is looked after by all the staff excellently. Nothing is too much trouble for the staff if anytime
I have questions that need answering. Would definitely recommend Portway to anyone. It is a very clean and modern care home. Gives me peace of mind my mom is being cared for brilliantly.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words.
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Review from J M (Wife of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my husband has been in Portway House, I have found all staff and nurses very polite, caring and helpful. Even the building and all the surroundings are really comfortable. I have been into my husband's room and it has everything he needs and is what every person would expect in a very fine
hotel. And my thanks go to everyone who works there. Regards to them all.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words, your comments are very much appreciated.
Many thanks,
From all the Management team and staff at Portway House.
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Review from Mark G (Son of Resident) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is excellent. My mother couldn't have had made a better choice to stay at Portway House Specialist Care Centre. The staff were warm, friendly and made my mom's stay very comfortable so a big thank you to all the staff who looked after my mom. Hopefully, she won't be back, but if she ever did,
I know she would be well looked after. Thank you again from myself and my mom.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words and comments.
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Review from Lisa H (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was transferred to Portway House after being in the hospital for 4 weeks. Whilst in hospital she was diagnosed with COVID-19 which made my sister and I very anxious. Mom has Parkinson's dementia so this was also a concern as she wouldn't understand what was going on and we couldn't be there to
reassure her. From the first telephone call with the nurse, I knew she would be fine. She went 'out of her way' to make sure that my anxieties were alleviated. Every time we rang to speak to a member of staff they were kind and supportive and couldn't do enough for us. They arranged for my sister to wave to mom through the window as she hadn't seen her for 5 weeks. We also had a video call set up but unfortunately, mom was admitted into hospital the day before. The care and support to mom was excellent and the support to my sister and I was amazing. I have no issue in recommending this placement to anyone. Many thanks to everyone, carry on the good work.
Reply from Joyce Sims, Manager at Portway House Specialist Care CentreThank you for your kind words.
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Review from Robert P (Resident) published on 4 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a top care facility and needs more support in the community. Well done.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Portway House Specialist Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.613 for Portway House Specialist Care Centre is calculated as follows: ( (175 Excellents x 5) + (48 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 235 Ratings = 4.613
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Portway House Specialist Care Centre is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Faye

Faye Gailey

Job Title: Home Manager Joined: 2023

Faye Gailey is a registered Mental Health professional. She has been working in management within Care homes since 2019.


Faye is committed to providing a high standard of person-centred care whilst respecting and maintaining residents' individual and cultural identity. Faye thoroughly enjoys working within Portway House and managing the experienced team.

Lorraine

Lorraine Tappin

Job Title: Deputy Manager Joined: 2021

Lorraine is a qualified nurse and midwife. She has been working within the UK for over 20 years, with extensive knowledge of working within care homes. She strives for the best care and is a supportive manager to her team.

Natalie

Natalie Giles

Job Title: Head Housekeeper Joined: 2021

Natalie Giles is the epitome of a leader within the Housekeeping Team. She has great pleasure in ensuring Portway House maintains its incredibly high standards of cleanliness and safety for all of the home.


Natalie thoroughly enjoys managing her team, providing them with progression, knowledge and support to ensure the environment is the very best for the resident.

Clare

Clare Kemp

Job Title: Head Chef Joined: 2019

My name is Claire. I started employment as head Chef, previously working at our sister site, Newbury Manor, in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications. I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its doors in February 2020. I find working at Portway House fulfilling and enjoyable.


In 2024, I won the prestigious Great British Care Awards - Chef Category for the Region!

Megan

Megan Hipkiss

Job Title: Activities Coordinator Joined: 2022

Megan started working at Portway House in 2022. Magen never thought herself working within the care industry, but has taken to the role like a duck to water. She knows her residents well, knows important things about their lives that truly matter to them


Her established activity calendar is resident-based, taking into account activities that truly mean something to the residents.


Megan enjoys organising big events within Portway House, such as our annual Summer Fetes, our annual Christmas Markets and of course, including all of the staff in her fundraising events to give the residents of Portway House what they deserve.

Macy

Macy Van Sas

Job Title: Administrator Joined: 2022

Macy joined Portway House in 2022 as the home's receptionist. From there, will help and support of her team, she has gained experience and has had the opportunity to flourish and become the home's Administrator. Macy enjoys supporting all levels of the home and company with their needs and is always there, wishing everyone an incredibly chirpy hello and always wishing for them to have a wonderful visit to Portway House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portway House Specialist Care Centre to verify any information. View our terms and conditions. Portway House Specialist Care Centre has an Enhanced Service - more info.