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Portway House Specialist Care Centre

Newbury Lane, Oldbury, West Midlands B69 1HF
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Portway is a beautiful, clean and welcoming home.D N(Daughter of Resident/Service User)
Portway House Specialist Care Centre, Oldbury
The care and support to mom was excellent and the support to my sister and I was amazingLisa H(Daughter of Resident/Service User)
Portway House Specialist Care Centre, Oldbury
Portway House Specialist Care Centre, Oldbury

Portway House Specialist Care Centre is centrally located in Oldbury and specialises in palliative care and care for people with disabilities. The care provided to residents focuses on the holistic needs and preferences of each individual, who are highly involved in their care packages to ensure they receive the care and support they need.

The purpose-built facility has 48 luxury en-suite rooms spread across three floors. The environment promotes privacy and...  

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Care Provided by Portway House Specialist Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250
Nursing CareFrom £1,400From £1,400
Nursing Dementia CareFrom £1,400From £1,400
Prices start from the above
Self funded nursing care fees include FNC

Young adults from £1600.

Contact Portway House Specialist Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Faye Gailey (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (48)

Visiting

  • There are no restrictions on visiting, the team kindly ask visitors to try and respect meal times which are between 12.30pm - 1.30pm & 4.30pm - 5.30pm.

Parking

  • On Site parking is available for visitors and professionals

Portway House Specialist Care Centre Reviews (48)

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9.7

Portway House Specialist Care Centre has a Review Score of 9.7 (9.696) out of 10, based on 22 reviews in the last 2 years. Over all time Portway House Specialist Care Centre has 48 reviews.

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Review from Kate W (Daughter of Resident) published on 24 September 2024 Submitted via Website
Overall Experience

Do not place a loved one in here. My Dad was a resident for 14 months and only had 1 shower in all that time and we had to beg for that! Some of the staff are rude and think nothing of shouting in your face when asked questions about the lack of basic care your loved one receives. The food was the same slop, day in and day out. It is no surprise that Dad stopped eating and lost a lot of weight! When in an emergency, DIY as it takes staff 5 mins to arrive after the emergency bell is pushed, our Dad nearly choked to death! He's been left sitting in his own mess, as a high-risk choker he's been laid nearly flat and has the bedroom door closed so he can't raise the alarm if needed as he's bedbound! There's zero interaction in activities for bedbound residents, they're just left in their rooms alone. The manager, well, just beware, she's not as friendly as she pretends! And she lies! Sorry, but it is the truth and we have evidence! She evicted our Dad due to our complaints of lack of basic care! Disgusting place.

Reply from Faye Gailey, Home Manager at Portway House Specialist Care Centre

Thank you for your review and comments. When your father was admitted into Portway House, the team ensured that all care preferences were discussed with the family upon admission. Many discussions were had with many family members about the care and food provisions within Portway House to try and...  

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Review from M F (Niece of Resident) published on 16 September 2024 Submitted via Postal Card
Overall Experience

My Uncle was placed here after having a heart attack he was making an amazing recovery, but then had a fall (his own fault) and had to go back to the hospital, on returning to Portway House the carers did an amazing job looking after him and nursing him as he was palliative bu this time. They were also amazing with us as a family and very supportive. A big thank you to all involved.

Reply from Faye Gailey, Registered Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. It was an absolute pleasure and privilege to care for your wonderful Uncle. I shall pass on these lovely comments to the team who miss him greatly.

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Review from Penny P (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience
Mom came to Portway House from the hospital after breaking her femur after a fall and not being able to walk. The facilities and room were always clean, she was overall looked after very well. The carers were excellent towards her care. Mom was helped with her rehabilitation and she was able to come home after a lot of hard work and determination on her part, no mean feat at 91!

Would recommend this care home - 9/10.

Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you for those wonderful words. Your mother did a phenomenal job during her rehab here at Portway House. We miss her very much but are so happy she is back home!

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Review from Deeviya R (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card
Overall Experience

Portway House have been amazing at looking after my dad. I live in London, so it's very comforting to know that he is being well looked after. My sister, who lives close by, regularly gives me updates and the home keep in close contact with my dad if there are any issues. My dad seems very happy and content.

Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you very much for your kind words. I shall pass these on to our team and it is more then a pleasure looking after your wonderful father.

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Review from J A (Mother of Resident) published on 12 April 2024 Submitted via Website
Overall Experience

5-star home in every aspect. Amazing manager, nothing too much trouble. Carer's so caring and thoughtful with the residents. Would highly recommend it. I only wish that she could have lived to enjoy the facilities that are on offer in this superb nursing home. once again a 5-star rating.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

Thank you so much for this lovely review. It always gives us great pleasure to be able to pass on these compliments to our teams who are passionate about what they do. Once again thank you.

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Review from Jo-Ann S (Friend of Resident) published on 28 March 2024 Submitted via Postal Card
Overall Experience
The management and the staff are so good. Nothing is too much trouble for them. The care is excellent, couldn't wish for any better treatment of my dear friend. She is in the right place, 5*.
Spotlessly clean, also 5*.

Would recommend 5*.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

Thank you so much for these kind words and wonderful review. It means so much to our staff to receive such positive feedback. Once again thank you on behalf of everyone at Portway House.

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Review from L L (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card
Overall Experience

Lovely clean home, staff are lovely too. Takes a long time for equipment to be repaired or replaced. Needs more interaction with other residents rather than being left in a room day after day. Can't fault the food and the overall care.

Reply from Faye Gailey, Registered Home Manager at Portway House Specialist Care Centre

Thank you for your review. Unfortunately, our hands are tied in relation to external providers in regards to equipment, we continue to try our best to facilitate fast responses in order to help all residents with their care needs where possible. Our ethos is to support all residents with as many...  

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Review from G W (Brother-in-law of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Excellent, clean. Fantastic staff. Polite and friendly.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you for this wonderful review. It is always lovely to be able to pass on these kind words to our teams. Thank you once again.

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Review from Lee T (Resident / Service User) published on 20 December 2023 Submitted via Website
Overall Experience

I am currently at this care home receiving respite treatment. During my time here I have been made to feel comfortable and I get on with the care staff that work in this home.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these messages on to our teams. Once again thank you.

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Review from A B (Mother of Resident) published on 20 December 2023 Submitted via Postal Card
Overall Experience

All the staff and facilities are excellent. Whatever was asked was treated courteously, nothing too much trouble.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for your lovely review. It is always a joy to be able to pass on these kind words to our teams. Once again, thank you.

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Review from Tina W (Sister of Resident) published on 18 December 2023 Submitted via Postal Card
Overall Experience

Fantastic service, excellent staff, very clean, and residents well looked after.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these words to our teams. Once again, thank you.

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Review from Susan H (Daughter of Resident) published on 5 December 2023 Submitted via Postal Card
Overall Experience

The home always makes you feel welcome and the 2 staff at the front reception have a good morning and smiles. Everywhere is spotless. Their dining hall is a place for anyone who wishes to use it, activities are for those able to do them even if they are unable, 'help is there'. Every other week the hairdresser comes which makes the ladies feel better.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for this lovely review. It is always a joy to be able to pass on these comments to all of our teams. Once again thank you.

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Review from Michelle B (Daughter of Resident) published on 13 November 2023 Submitted via Website
Overall Experience
I am extremely happy to have found a bed for my dad at Portway House, who is suffering from Parkinson's disease, dementia and psychosis. My dad has not had the best care whilst being a resident at other care homes. He doesn't trust very easily due to the poor treatment elsewhere.
Here at Portway House, the staff have gone above and beyond to ensure Dad has the best care and nursing possible, my dad has settled here very well. He has told me he likes the staff and they look after him very well. He is extremely comfortable in his room, with everything at hand for Dad's ease of use. Nothing has been too much trouble to accommodate Dad or us as a family for that matter.

Staff are very welcoming and polite, they make you feel like part of a huge family. I am so happy Dad can spend the rest of his time here with us, in comfort and peace, with the very best of care, dignity and compassion also. Portway house is also extremely clean in every part of the home and very well maintained.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre
Thank you so much for such a lovely review. It is always a delight to be able to pass on the wonderful comments we receive to our teams.

Once again thank you.

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Review from P E (Daughter of Resident) published on 2 November 2023 Submitted via Website
Overall Experience

When entering Portway House I have always received a warm welcome from the friendly staff. The home is always lovely and warm and noticeably very clean with a beautiful smell. The manager is very approachable always pleasant and helpful. She makes a conscious effort to personally go and see the residents and make herself known to them. I think this is a lovely touch and can brighten up their day. I feel interaction and communication are vital for the residents to feel like Portway House is their home.

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you so much for your kind words and lovely review. We will pass this on to the team members of Portway House.

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Review from G G (Friend of Resident) published on 2 November 2023 Submitted via Postal Card
Overall Experience

We always find Portway House clean and friendly. The staff are always friendly. We come here to visit a dear friend and he always looks comfy here!

Reply from Gail Bailey, Home Administrator at Portway House Specialist Care Centre

Thank you for your lovely review. We will pass on your kind words to the Portway House Teams.

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Review from J P (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience
Mom has been a resident at Portway House for approximately 17 months.
Sadly, Mom is bedridden and living with dementia, but the staff and carers have treated her with dignity and compassion.
It has been an emotional time for the family, but they have always been extremely pleasant and helpful.

From the cleaners/laundry, carers, nurses, entertainment and staff. They work as a team.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, thank you for your kind words.

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Review from John C (Husband of Resident) published on 24 April 2023 Submitted via Postal Card
Overall Experience
I am very happy with Portway House. The staff are caring and helpful and friendly. The rooms are clean and tidy.

I would like ore activities/entertainment for residents and easier access at weekends, as there is no reception staff or management and it often takes a long time to attract staff to open the door.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, we thank you for your kind words. Please feel free to review the monthly activities planner which is available in our newsletters. We would be happy to discuss this with you further if you have any questions. Please accept our apologies for...  

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Review from B W (Daughter of Resident) published on 25 March 2023 Submitted via Postal Card
Overall Experience

My father went into care about eight years ago, he has been happy there and finds everyone very helpful. The home itself is very clean and well looked after. All staff are very helpful and let me know if anything is wrong.

Reply from Gail Bailey, Office Manager at Portway House Specialist Care Centre

On behalf of the management and staff of Portway House, thank you for your kind words.

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Review from D L (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card
Overall Experience

My mother has settled well thanks to the wonderful staff. Their efforts to stimulate her have been much appreciated it is almost as if she is a family member rather than a client. Portway House has taken a lot of stress and worry from me for that I am always going to be grateful.

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Review from Michael B (Brother of Resident) published on 12 August 2021 Submitted via Postal Card
Overall Experience

My brother is looked after very well at the nursing home. The staff are friendly and caring, the room that he is in is very clean and well looked after. The management is also very friendly and keeps me informed if there is any change in my brother's condition.

Reply from Joyce Sims, Manager at Portway House Specialist Care Centre
Thank you for your kind words.

From all the Management Team and Staff at Portway House.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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News (0) & Events (0)

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Awards / Recognitions (2)

Accreditations

There are no accreditations posted yet for Portway House Specialist Care Centre.

Meet the Team (6)

Faye Gailey
Faye GaileyJob Title Home ManagerJoined 2023

Faye Gailey is a registered Mental Health professional. She has been working in management within Care homes since 2019.

Faye is committed to providing a high standard of person-centred care whilst respecting and maintaining residents' individual and cultural identity. Faye thoroughly enjoys working within Portway House and managing the experienced team.

Lorraine Tappin
Lorraine TappinJob Title Deputy ManagerJoined 2021

Lorraine is a qualified nurse and midwife. She has been working within the UK for over 20 years, with extensive knowledge of working within care homes. She strives for the best care and is a supportive manager to her team.

Natalie Giles
Natalie GilesJob Title Head HousekeeperJoined 2021

Natalie Giles is the epitome of a leader within the Housekeeping Team. She has great pleasure in ensuring Portway House maintains its incredibly high standards of cleanliness and safety for all of the home.

Natalie thoroughly enjoys managing her team, providing them with progression, knowledge and support to ensure the environment is the very best for the resident.

Clare Kemp
Clare KempJob Title Head ChefJoined 2019

My name is Claire. I started employment as head Chef, previously working at our sister site, Newbury Manor, in November 2019. I've been a Chef since leaving catering college with general chef and pastry chef qualifications. I have previously worked in hotels, restaurants and corporate catering. I was given a great opportunity to work over at our newly built site when it first opened its doors in February 2020. I find working at Portway House fulfilling and enjoyable.

In 2024, I won the prestigious Great British Care Awards - Chef Category for the Region!

Megan Hipkiss
Megan HipkissJob Title Activities CoordinatorJoined 2022

Megan started working at Portway House in 2022. Magen never thought herself working within the care industry, but has taken to the role like a duck to water. She knows her residents well, knows important things about their lives that truly matter to them

Her established activity calendar is resident-based, taking into account activities that truly mean something to the residents.

Megan enjoys organising big events within Portway House, such as our annual Summer Fetes, our annual Christmas Markets and of course, including all of the staff in her fundraising events to give the residents of Portway House what they deserve.

Macy Van Sas
Macy Van SasJob Title AdministratorJoined 2022

Macy joined Portway House in 2022 as the home's receptionist. From there, will help and support of her team, she has gained experience and has had the opportunity to flourish and become the home's Administrator. Macy enjoys supporting all levels of the home and company with their needs and is always there, wishing everyone an incredibly chirpy hello and always wishing for them to have a wonderful visit to Portway House.

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