Submit a Review for Morar Highland
Castlehill Road, Off Cauldfield Road North, Cradlehall, Inverness, IV2 5JU
View full details of Morar HighlandLatest Reviews for Morar Highland
22 October 2025
My Mom has been a resident in Castlehill Inverness since December 2020,in the almost five years she has lived there she has received the very highest standard of both professional and compassionate care and as her son i have always felt well supported by both the young staff who care for my Mom as
well as the management team
16 July 2025
Facilities were not offered but what they have on site and could offer, is good. Rooms are good size and set out well. Care home is beautiful. That's the positive. Unfortunately the 'window dressing' is where it ends in my experience.
Care staff did not follow the care plan. He was not treated
with dignity, respect or in accordance with his wishes/preferences. He was placed at risk of injury and was often in distress because staff did not appear to have the skills or knowledge to support him. Infection protection and control guidance was not followed. Staff practice and behaviours including that of management toward resident and myself as his legal representative did not align with professional codes of conduct. I had to involve adult support and protection. I complained to the care regulator regarding this and all of my complaints were upheld. There is currently an improvement notice served on the home.
I removed the resident and he is doing better.
24 June 2024
From day 1 my sister was given the best of care - she was bedridden and could not speak but the staff excelled in catering to her every need and often anticipated what she wanted before we did. I have experience of other care homes in the area and this one is by far the most superior. Relatives are
welcomed and so well looked after by every member of staff.
24 June 2024
My sister was in the care of Castlehill, throughout her time she was treated with loving care, dignity, and respect.
The staff were wonderful at all times. Special thanks to nurses, carers, kitchen staff, receptionist, handyman, and management team.
A big thank you to a very professional caring
and dedicated team.
17 April 2024
From January 2023 - March 2024, my mum was in the care of Castlehill and throughout her time there, she was treated with great care and dignity. Every member of staff from domestics, kitchen, carers, nurses, activities, handymen and administration to management were great, friendly and very
approachable. Days leading up to my mum passing, I received that same care and consideration. I will be forever grateful that my mum was a resident at Castlehill Care Home. She was very lucky to have been there with such lovely people.
18 March 2024
My husband and very good friend were in Castlehill and both were very well cared for, the staff were wonderful. The manager was superb.
28 February 2024
As a friend of 2 ladies who are residents at Castlehill and one of the ladies now having "end of life care," I would just like to say how impressed I am at the care being given. It is definitely "gold star service." The staff at all times are extremely caring, welcoming and just wonderful.
I cannot
praise all the staff enough and in my opinion it is an extremely well-run establishment. Thank you to all the staff.
29 January 2024
My mother was in Castlehill Care Home for the past 2.5 years, her care was excellent during all that time. The manager and staff were cheerful, friendly, professional and easy to speak to if I had any questions regarding her well-being. She was treated with dignity and respect from when she arrived
until the day they walked her out the door on her final journey. I honestly cannot recommend this care home highly enough.
11 January 2024
My grandmother spent her last two years of life at Castlehill Care Home and we as a family knew that she was safe and was a very happy and peaceful resident there.
The staff were just incredible through the entire process, from Grannie arriving, her care and after she passed. I will always remember
being offered warm apple crumble when I had an emotional moment at the home. Thank you Castlehill Care Home.
04 September 2023
My aunt was placed in Castlehill and we could not have been more delighted with the live care support and attention shown to her but also to us as a family during her 18-month stay.
My aunt experienced the best quality end-of-life care to the very finer details of the staff walking her from the
home when she went to be at peace.
20 March 2023
Excellent staff, very attentive. Treat residents with respect and dignity. Cannot praise them enough.
18 January 2023
The staff at this care home are a team of people who really do care. Everyone, from the receptionist to the management team and everyone in between, has been friendly, caring and fantastic with my granddad.
11 January 2023
The staff were helpful, caring and loving towards Mum during her time in Castlehill Care Home. They treated her with dignity and respect. Very homely.
11 January 2023
We found the care received by Mum during her stay in Castlehill Care Home to have been excellent. The carers were kind and sensitive and Mum was treated with respect. They knew her well and were compassionate when delivering care.
When Mum moved in we could have done with more information (e.g. we
got stuck inside when we stayed late visiting). Also, when phoning it was sometimes difficult to get someone to answer the phone. Sometimes asking for feedback was unsuccessful.
19 December 2022
My mum received excellent care at Castlehill Care Home. The staff were wonderful with her, always ready to have a chat and laugh. In her final months, she was treated with respect and love. To us, as a family, everyone was very kind and supportive from the friendly welcome we got when we arrived to
the caring staff on Mum's floor.
26 October 2022
The care home is absolutely first-class. The decoration, furniture, facilities and cleanliness are out of this world. The activities coordinator who organises the residents' activities is wonderful, so helpful. She brings my mother-in-law's daily newspaper for her every day on her way into work. The
senior nurse is so lovely and so approachable and you can see home much she cares about the residents. She is brilliant with my mother-in-law and you can easily see how much my mother-in-law likes her. All in all, the staff and management are all very caring and approachable.
08 September 2022
Castlehill Care Home provided outstanding care for our mum who needed respite care at very short notice. Not only did they liaise with the hospital to organise a smooth transfer but they supported Mum with hospital appointments without hesitation.
The amazing decor and varied range of foods were an
additional bonus, as well as the visiting hairdresser each Monday.
The staff were always extremely professional and nothing was ever too much hassle. If you are looking for outstanding levels of care, this is a top choice.
A huge thank you to an amazing team of caring and dedicated professionals!
08 September 2022
My mum was a resident of Castlehill Care Home for almost two years. The care my mum received during her time there was fantastic. The staff all really cared and they looked after her very well in the various stages of dementia. The food was excellent and varied.
I am demanding of standards and
never once had to ask for something to be done better.
The care app was fantastic, especially during the restrictions. The peace of mind it gave me was very good.
The property and quality of furniture etc. was of the highest order.
Staff retention levels were very good in such a demanding sector. Well done to all at Castlehill. You should be proud of the service and care you give to residents and their family.
03 August 2022
Very friendly staff who tried to offer a positive experience, often in difficult circumstances of outbreaks of Covid.
03 August 2022
Castlehill Care Home and its staff were dedicated and diligent in their care of my husband. They looked after him so well, caring for him and giving him his dignity in his last few weeks. They were also very kind and supportive of me.
Latest Reviews for Morar Highland
22 October 2025
My Mom has been a resident in Castlehill Inverness since December 2020,in the almost five years she has lived there she has received the very highest standard of both professional and compassionate care and as her son i have always felt well supported by both the young staff who care for my Mom as
well as the management team
16 July 2025
Facilities were not offered but what they have on site and could offer, is good. Rooms are good size and set out well. Care home is beautiful. That's the positive. Unfortunately the 'window dressing' is where it ends in my experience.
Care staff did not follow the care plan. He was not treated
with dignity, respect or in accordance with his wishes/preferences. He was placed at risk of injury and was often in distress because staff did not appear to have the skills or knowledge to support him. Infection protection and control guidance was not followed. Staff practice and behaviours including that of management toward resident and myself as his legal representative did not align with professional codes of conduct. I had to involve adult support and protection. I complained to the care regulator regarding this and all of my complaints were upheld. There is currently an improvement notice served on the home.
I removed the resident and he is doing better.
24 June 2024
From day 1 my sister was given the best of care - she was bedridden and could not speak but the staff excelled in catering to her every need and often anticipated what she wanted before we did. I have experience of other care homes in the area and this one is by far the most superior. Relatives are
welcomed and so well looked after by every member of staff.
24 June 2024
My sister was in the care of Castlehill, throughout her time she was treated with loving care, dignity, and respect.
The staff were wonderful at all times. Special thanks to nurses, carers, kitchen staff, receptionist, handyman, and management team.
A big thank you to a very professional caring
and dedicated team.
17 April 2024
From January 2023 - March 2024, my mum was in the care of Castlehill and throughout her time there, she was treated with great care and dignity. Every member of staff from domestics, kitchen, carers, nurses, activities, handymen and administration to management were great, friendly and very
approachable. Days leading up to my mum passing, I received that same care and consideration. I will be forever grateful that my mum was a resident at Castlehill Care Home. She was very lucky to have been there with such lovely people.
18 March 2024
My husband and very good friend were in Castlehill and both were very well cared for, the staff were wonderful. The manager was superb.
28 February 2024
As a friend of 2 ladies who are residents at Castlehill and one of the ladies now having "end of life care," I would just like to say how impressed I am at the care being given. It is definitely "gold star service." The staff at all times are extremely caring, welcoming and just wonderful.
I cannot
praise all the staff enough and in my opinion it is an extremely well-run establishment. Thank you to all the staff.
29 January 2024
My mother was in Castlehill Care Home for the past 2.5 years, her care was excellent during all that time. The manager and staff were cheerful, friendly, professional and easy to speak to if I had any questions regarding her well-being. She was treated with dignity and respect from when she arrived
until the day they walked her out the door on her final journey. I honestly cannot recommend this care home highly enough.
11 January 2024
My grandmother spent her last two years of life at Castlehill Care Home and we as a family knew that she was safe and was a very happy and peaceful resident there.
The staff were just incredible through the entire process, from Grannie arriving, her care and after she passed. I will always remember
being offered warm apple crumble when I had an emotional moment at the home. Thank you Castlehill Care Home.
04 September 2023
My aunt was placed in Castlehill and we could not have been more delighted with the live care support and attention shown to her but also to us as a family during her 18-month stay.
My aunt experienced the best quality end-of-life care to the very finer details of the staff walking her from the
home when she went to be at peace.
20 March 2023
Excellent staff, very attentive. Treat residents with respect and dignity. Cannot praise them enough.
18 January 2023
The staff at this care home are a team of people who really do care. Everyone, from the receptionist to the management team and everyone in between, has been friendly, caring and fantastic with my granddad.
11 January 2023
The staff were helpful, caring and loving towards Mum during her time in Castlehill Care Home. They treated her with dignity and respect. Very homely.
11 January 2023
We found the care received by Mum during her stay in Castlehill Care Home to have been excellent. The carers were kind and sensitive and Mum was treated with respect. They knew her well and were compassionate when delivering care.
When Mum moved in we could have done with more information (e.g. we
got stuck inside when we stayed late visiting). Also, when phoning it was sometimes difficult to get someone to answer the phone. Sometimes asking for feedback was unsuccessful.
19 December 2022
My mum received excellent care at Castlehill Care Home. The staff were wonderful with her, always ready to have a chat and laugh. In her final months, she was treated with respect and love. To us, as a family, everyone was very kind and supportive from the friendly welcome we got when we arrived to
the caring staff on Mum's floor.
26 October 2022
The care home is absolutely first-class. The decoration, furniture, facilities and cleanliness are out of this world. The activities coordinator who organises the residents' activities is wonderful, so helpful. She brings my mother-in-law's daily newspaper for her every day on her way into work. The
senior nurse is so lovely and so approachable and you can see home much she cares about the residents. She is brilliant with my mother-in-law and you can easily see how much my mother-in-law likes her. All in all, the staff and management are all very caring and approachable.
08 September 2022
Castlehill Care Home provided outstanding care for our mum who needed respite care at very short notice. Not only did they liaise with the hospital to organise a smooth transfer but they supported Mum with hospital appointments without hesitation.
The amazing decor and varied range of foods were an
additional bonus, as well as the visiting hairdresser each Monday.
The staff were always extremely professional and nothing was ever too much hassle. If you are looking for outstanding levels of care, this is a top choice.
A huge thank you to an amazing team of caring and dedicated professionals!
08 September 2022
My mum was a resident of Castlehill Care Home for almost two years. The care my mum received during her time there was fantastic. The staff all really cared and they looked after her very well in the various stages of dementia. The food was excellent and varied.
I am demanding of standards and
never once had to ask for something to be done better.
The care app was fantastic, especially during the restrictions. The peace of mind it gave me was very good.
The property and quality of furniture etc. was of the highest order.
Staff retention levels were very good in such a demanding sector. Well done to all at Castlehill. You should be proud of the service and care you give to residents and their family.
03 August 2022
Very friendly staff who tried to offer a positive experience, often in difficult circumstances of outbreaks of Covid.
03 August 2022
Castlehill Care Home and its staff were dedicated and diligent in their care of my husband. They looked after him so well, caring for him and giving him his dignity in his last few weeks. They were also very kind and supportive of me.