Castlehill Care Home

Castlehill Road, Off Cauldfield Road North, Cradlehall, Inverness IV2 5JU
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8.8 74 Reviews
  • Castlehill Care Home, Inverness
Castlehill House Care Home is a new purpose-built luxury care home in Inverness, the capital of the Highlands, widely considered one of Scotland’s most desirable places to live.

Residents will enjoy exemplary standards of nursing care and a secure, enriched lifestyle designed to encourage and enhance their independence, promoting a positive living experience.

At Castlehill House Care Home, every detail has been considered to create a safe and secure environment where later life can be lived to the full.

Set in Cradlehall, a leafy residential area to the east of Inverness, the state-of-the-art care home is designed to provide residents with a level of care and comfort that is unsurpassed. Castlehill House Care Home affords residents the opportunity to enjoy an enviable lifestyle with exceptionally high standards of service.

Style and comfort were to the fore when considering the interiors. From the chic, relaxing lounges, sumptuous dining areas to the exquisite private rooms no stone has been left unturned to deliver accommodation of the highest standard.

Each of the rooms provides a bright and welcoming environment, beautifully furnished and feature ensuite wet rooms, with assisted bathrooms and walk-in baths also available.

Residents can take full advantage of quiet rooms, private courtyard and enclosed garden. Bedrooms also provide private patios that open out into the private garden, in conjunction with balconies from the upper lounges, giving residents beautiful views over Inverness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

**Please note all fee's are subject to care and nursing requirement**

These prices are only a guideline, please contact Castlehill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Louise Mullen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Castlehill Care Home Reviews (74)

8.8

Castlehill Care Home has a Review Score of 8.8 (8.802) out of 10, based on 9 reviews in the last 2 years.
Over all time Castlehill Care Home has 74 reviews.

Overall Experience
  • 70
  • 3
  • 0
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Date Published
  • 74
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  • 9
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Reviewer Connection to Castlehill Care Home
  • 26
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  • 5
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Total of 74, showing 1-20
Review from S C (Power of Attorney of Resident) published on 16 July 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Facilities were not offered but what they have on site and could offer, is good. Rooms are good size and set out well. Care home is beautiful. That's the positive. Unfortunately the 'window dressing' is where it ends in my experience.
Care staff did not follow the care plan. He was not treated with
dignity, respect or in accordance with his wishes/preferences. He was placed at risk of injury and was often in distress because staff did not appear to have the skills or knowledge to support him. Infection protection and control guidance was not followed. Staff practice and behaviours including that of management toward resident and myself as his legal representative did not align with professional codes of conduct. I had to involve adult support and protection. I complained to the care regulator regarding this and all of my complaints were upheld. There is currently an improvement notice served on the home.


I removed the resident and he is doing better.

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Review from Marc M (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident at Castlehill for nearly four years.
I could not wish for my mom to spend her twilight years in a more peaceful environment, the staff who care for her are all a credit to the uniform they wear who are clearly led and motivated by a professional manager and her dedicated
management team.
From the bottom of my heart thank you all for all you do for my mom and the compassionate support you give me.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you so much for your lovely review - as always it's a pleasure to care for your Mum here at Castlehill.

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Review from S C (Sister of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1 my sister was given the best of care - she was bedridden and could not speak but the staff excelled in catering to her every need and often anticipated what she wanted before we did. I have experience of other care homes in the area and this one is by far the most superior. Relatives are
welcomed and so well looked after by every member of staff.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. It was a pleasure for the team to care for your sister, and to meet you all.

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Review from M M (Sister of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was in the care of Castlehill, throughout her time she was treated with loving care, dignity, and respect.
The staff were wonderful at all times. Special thanks to nurses, carers, kitchen staff, receptionist, handyman, and management team.
A big thank you to a very professional caring and
dedicated team.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review. It was a pleasure to care for your sister.

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Review from A M (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From January 2023 - March 2024, my mum was in the care of Castlehill and throughout her time there, she was treated with great care and dignity. Every member of staff from domestics, kitchen, carers, nurses, activities, handymen and administration to management were great, friendly and very approachable.
Days leading up to my mum passing, I received that same care and consideration. I will be forever grateful that my mum was a resident at Castlehill Care Home. She was very lucky to have been there with such lovely people.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review, it was a pleasure to care for you all. Team Morar.

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Review from D C (Wife of Resident) published on 18 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and very good friend were in Castlehill and both were very well cared for, the staff were wonderful. The manager was superb.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. Was a pleasure to care for your husband and your lovely friend Team Castlehill

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Review from Beryl C (Friend of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a friend of 2 ladies who are residents at Castlehill and one of the ladies now having "end of life care," I would just like to say how impressed I am at the care being given. It is definitely "gold star service." The staff at all times are extremely caring, welcoming and just wonderful.
I cannot
praise all the staff enough and in my opinion it is an extremely well-run establishment. Thank you to all the staff.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. Look forward to seeing you soon
Team Castlehilll

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Review from Tia M (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Castlehill Care Home for the past 2.5 years, her care was excellent during all that time. The manager and staff were cheerful, friendly, professional and easy to speak to if I had any questions regarding her well-being. She was treated with dignity and respect from when she arrived
until the day they walked her out the door on her final journey. I honestly cannot recommend this care home highly enough.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review, it was a pleasure to look after Mum and to have met you all and get to know you. Take care.
Team Castlehill

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Review from Otilie L (Granddaughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother spent her last two years of life at Castlehill Care Home and we as a family knew that she was safe and was a very happy and peaceful resident there.
The staff were just incredible through the entire process, from Grannie arriving, her care and after she passed. I will always remember
being offered warm apple crumble when I had an emotional moment at the home. Thank you Castlehill Care Home.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you so very much for your lovely words. We will never forget you or Granny, Team Castlehill.

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Review from M M (Niece of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was placed in Castlehill and we could not have been more delighted with the live care support and attention shown to her but also to us as a family during her 18-month stay.
My aunt experienced the best quality end-of-life care to the very finer details of the staff walking her from the home
when she went to be at peace.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely comments, Team Castlehill were privileged to care for you all.

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Review from Jim C (Nephew of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very attentive. Treat residents with respect and dignity. Cannot praise them enough.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review. It was a pleasure to look after your aunt. Take care, team Castlehill.

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Review from L M (Granddaughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at this care home are a team of people who really do care. Everyone, from the receptionist to the management team and everyone in between, has been friendly, caring and fantastic with my granddad.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review.
Take care, team Castlehill.

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Review from C D (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were helpful, caring and loving towards Mum during her time in Castlehill Care Home. They treated her with dignity and respect. Very homely.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind review.
Take care, team Castlehill.

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Review from Tina B (Daughter-in-law of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the care received by Mum during her stay in Castlehill Care Home to have been excellent. The carers were kind and sensitive and Mum was treated with respect. They knew her well and were compassionate when delivering care.
When Mum moved in we could have done with more information (e.g. we
got stuck inside when we stayed late visiting). Also, when phoning it was sometimes difficult to get someone to answer the phone. Sometimes asking for feedback was unsuccessful.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind review.
Take care, team Castlehill.

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Review from M F (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received excellent care at Castlehill Care Home. The staff were wonderful with her, always ready to have a chat and laugh. In her final months, she was treated with respect and love. To us, as a family, everyone was very kind and supportive from the friendly welcome we got when we arrived to
the caring staff on Mum's floor.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you so much for your lovely review.
We miss you all.
Take care, Team Castlehill.

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Review from Lynne C (Daughter-in-law of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is absolutely first-class. The decoration, furniture, facilities and cleanliness are out of this world. The activities coordinator who organises the residents' activities is wonderful, so helpful. She brings my mother-in-law's daily newspaper for her every day on her way into work. The
senior nurse is so lovely and so approachable and you can see home much she cares about the residents. She is brilliant with my mother-in-law and you can easily see how much my mother-in-law likes her. All in all, the staff and management are all very caring and approachable.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you Lynne for your review.
It's a pleasure to care for your mother-in-law.
Take care.
Team Castlehill.

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Review from N G (Daughter of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Castlehill Care Home provided outstanding care for our mum who needed respite care at very short notice. Not only did they liaise with the hospital to organise a smooth transfer but they supported Mum with hospital appointments without hesitation.
The amazing decor and varied range of foods were an
additional bonus, as well as the visiting hairdresser each Monday.
The staff were always extremely professional and nothing was ever too much hassle. If you are looking for outstanding levels of care, this is a top choice.
A huge thank you to an amazing team of caring and dedicated professionals!
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you so much for your lovely review. Mum was a pleasure.
Take care.
Team Castlehill

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Review from Kevin M (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Castlehill Care Home for almost two years. The care my mum received during her time there was fantastic. The staff all really cared and they looked after her very well in the various stages of dementia. The food was excellent and varied.
I am demanding of standards and never
once had to ask for something to be done better.
The care app was fantastic, especially during the restrictions. The peace of mind it gave me was very good.
The property and quality of furniture etc. was of the highest order.
Staff retention levels were very good in such a demanding sector. Well done to all at Castlehill. You should be proud of the service and care you give to residents and their family.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you Kevin for your lovely review. Your mum was a pleasure to care for.
Take care.
Team Castlehill

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Review from Rosemary B (Power of Attorney of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff who tried to offer a positive experience, often in difficult circumstances of outbreaks of Covid.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for taking the time to submit your review and we note all that you write, we would appreciate the opportunity to discuss the points you have raised in your review if you are agreeable, please call the care home manager or email.

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Review from Christine I (Wife of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Castlehill Care Home and its staff were dedicated and diligent in their care of my husband. They looked after him so well, caring for him and giving him his dignity in his last few weeks. They were also very kind and supportive of me.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review - it was a pleasure to care for you all. Take care.
Kind Regards.

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Current Review Score: 8.8 (8.802)

Overview of Review Score

The Review Score of 8.8 (8.802) out of 10 for Castlehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Castlehill Care Home is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.255 Points relating to the number of positive Reviews for Castlehill Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 8 Positive Reviews ÷ 17.6 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nicola

Nicola McDonald

Job Title: Home Manager Joined: 2019

Thank you for your interest in Castlehill Care Home.


My name is Nicola Donald and I am the Manager at Castlehill, our care home situated at Cradlehall, Inverness. I have ten years’ experience with a proven track record in working in care homes for the elderly.


I am passionate about delivering exceptional standards of individualised, enabling care and support to residents who choose to reside with us at Castlehill. Participation and inclusion of residents, relevant others and staff in the planning process ensures that residents’ needs, wishes, and aspirations are central to the development of each care plan.


At Castlehill we encourage clear communication with residents and relevant others with secure access provided to the care plan and resident notes for relevant individuals, thereby developing a trusting and participatory approach to care.


Families are encouraged to maintain relationships with their loved ones and hobbies and interests are developed and supported, thereby enabling the resident to live a full and active life. Castlehill provides your loved one with a true home from home.


Should you require care at Inverness, I would welcome the opportunity to discuss your requirements and to assist you through the process.

Frequently Asked Questions about Castlehill Care Home

What types of Care is Castlehill Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Castlehill Care Home have?

There are 88 Single Rooms.

What are the Facilities & Services at Castlehill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castlehill Care Home to the centre of Inverness?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlehill Care Home to verify any information. View our terms and conditions. Castlehill Care Home has an Enhanced Service - more info.