Castlehill Care Home

Castlehill Road, Off Cauldfield Road North, Cradlehall, Inverness IV2 5JU
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8.8 74 Reviews
  • Castlehill Care Home, Inverness
Castlehill House Care Home is a new purpose-built luxury care home in Inverness, the capital of the Highlands, widely considered one of Scotland’s most desirable places to live.

Residents will enjoy exemplary standards of nursing care and a secure, enriched lifestyle designed to encourage and enhance their independence, promoting a positive living experience.

At Castlehill House Care Home, every detail has been considered to create a safe and secure environment where later life can be lived to the full.

Set in Cradlehall, a leafy residential area to the east of Inverness, the state-of-the-art care home is designed to provide residents with a level of care and comfort that is unsurpassed. Castlehill House Care Home affords residents the opportunity to enjoy an enviable lifestyle with exceptionally high standards of service.

Style and comfort were to the fore when considering the interiors. From the chic, relaxing lounges, sumptuous dining areas to the exquisite private rooms no stone has been left unturned to deliver accommodation of the highest standard.

Each of the rooms provides a bright and welcoming environment, beautifully furnished and feature ensuite wet rooms, with assisted bathrooms and walk-in baths also available.

Residents can take full advantage of quiet rooms, private courtyard and enclosed garden. Bedrooms also provide private patios that open out into the private garden, in conjunction with balconies from the upper lounges, giving residents beautiful views over Inverness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

**Please note all fee's are subject to care and nursing requirement**

These prices are only a guideline, please contact Castlehill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Louise Mullen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Castlehill Care Home Reviews (74)

8.8

Castlehill Care Home has a Review Score of 8.8 (8.802) out of 10, based on 9 reviews in the last 2 years.
Over all time Castlehill Care Home has 74 reviews.

Overall Experience
  • 70
  • 3
  • 0
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Date Published
  • 74
  • 1
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  • 9
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Reviewer Connection to Castlehill Care Home
  • 26
  • 14
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 21-40
Review from Rosalind M (Friend of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found my experience visiting - staff very courteous, always helpful and kind to my friend. She said the meals were good. Always nicely dressed and happy to see me.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review, it was lovely to meet you.
Take care.
Kind Regards.

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Review from Jane R (Cousin of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin was a resident of the care home, and I caN honestly say that it was the best experience.
From reception to the manager to staff on care, everyone was fantastic.
Food excellent.
Activities good.
I honestly can't rate it highly enough.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind comments; it was a pleasure to care for your cousin.
Take care, Team Castlehill.

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Review from Michael M (Friend of Resident) published on 15 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acknowledging that the client found it very hard initially to be so far from home, she did settle down to the care home routine. The support from busy carers was to be commended. The client grew attached to the care staff and was well looked after. Covid has been a challenge to the care and I'm appreciative
of the team's efforts.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you Michael for your kind words. It was a pleasure to look after your dear friend and we loved meeting you too.
Take care, team Castlehill.

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Review from F S (Friend of Resident) published on 25 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited a friend of mine who I had not seen since before the pandemic, due to not living locally, and I was pleasantly surprised at the zest for life she seems to have since moving in. She is cheerful and smiling and can’t praise the staff enough.
I was met by lovely staff both at reception and
again by the staff working on the floor who my friend said was lovely.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind review. It was good to meet you and we hope to see you again.
Kind Regards,
Castlehill Care Home.

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Review from Daniele M (Daughter of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely amazing! The staff are wonderful, professional, friendly and very caring.
They all looked after my mother so well throughout her six-week stay.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review; it was a pleasure. Kind Regards

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Review from Stella J (Sister of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home's overall appearance is of a five-star hotel!
The staff seem very caring and interested in the residents. It is a very friendly and welcoming atmosphere and there is no smell of urine, which I have experienced in other homes. I would be more than happy for my brother to have respite care here.
Thank
you for looking after my brother.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind words. It was a pleasure to look after your brother.

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Review from S C (Daughter of Resident) published on 2 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Difficult to understand limited visiting times - even after Covid-19. Difficult to access without the short visiting hours permitted. Phone sometimes not answered and therefore no access given.
Care seems good. Just staining on chair and marked walls surprised me but care seems good.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for taking the time to submit your review and we note all that you write, we would appreciate the opportunity to discuss the points you have raised in your review if you are agreeable, please call the care home manager or email.

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Review from Shona J (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad recently stayed in Castlehill Care Home for two weeks respite and from the moment we entered the building we were met with a friendly, warm and reassuring welcome. All the staff are amazing and my auntie said 'it was the best care home she had ever visited'. Thank you so much for taking such
good care of my dad. Can't sing your praises enough!
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your kind words. It was a pleasure to look after your dad.

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Review from Glenn L (Son of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Castlehill Care Home on the 3rd November 2021, she enjoyed life in the home and was treated like royalty by the staff. She soon made friends and enjoyed meal times where they would sit and put the world to rights. The care and nursing staff looked after Mum with a friendly smile, kind
words and showed such compassion towards her until the end.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. Your mum was a pleasure to care for and the other residents are all missing her stories!
Kind Regards,
Team Castlehill

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Review from Stuart F (Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been transferred to Castlehill Care Home from my flat due to ongoing problems, I can say without reserve I have been looked after admirably by members of staff. I have received the utmost care and attention. I am classified as severely disabled due to problems with my legs. I can only, if marks
were applicable, that I would give staff a full 100% (without hesitation).
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. It was a pleasure to have you here for your short visit.
Kind Regards
Team Castlehill

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Review from Deborah T (Granddaughter of Resident) published on 14 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma received amazing care from all the staff at Castlehill Care Home. She spent just under a year there before she sadly passed, after being given very little chance of surviving even a few months, but she flourished under the care of the staff, enjoying bingo events, making friends with other
residents and attending day trips with her family. In her last few weeks she was very well cared for, never left alone and every request was fulfilled (even if staff needed to go to the shops to get the request). We will never forget the kindness myself and my husband were shown as we spent nearly three full days at the side of Grandma before she passed, the staff made sure we ate and slept as well as possible. Covid restrictions limited our time with Grandma, understandably, over the past year but Castlehill did their best to make up for that when we were allowed to visit. We miss Grandma dearly but know she was treated with dignity, even in death, and her last year was filled with fun, joy and love!
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review; we loved having your Grandma - she was a pleasure. Take care, kind regards.

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Review from James L (Husband of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good, honest service provided in very pleasant accommodation.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review; it was a pleasure.
Kind Regards,

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Review from Elizabeth L (Daughter of Resident) published on 10 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Castlehill Care Home since April of 2021. Initially, it was for much-needed respite for me and it soon became clear to us all she would need to stay. Initially, I found everything very traumatic and emotionally challenging. This process was made much easier by the kindness of all
the staff and in particular, the manager was very accessible, helpful and reassured me that Mum was fine.
Mum has been so well looked after and given that she has a number of challenging issues following a stroke and then the onset of vascular dementia, it is clear each time I visit that staff are well aware of Mum's limitations and difficulties.
Recently, I have had to ask the carers to come to my assistance when visiting Mum and each time I have witnessed wonderful interactions with Mum. They clearly know her well and how to help. Each one being calm and kind and taking time to help when I am very aware of how busy they are.
What a wonderful team!
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you so much for your kind words.

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Review from Elizabeth S (Daughter of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received excellent care and attention from the manager and all her staff during Mum's respite stay.
We were very pleased to hear Mum when leaving say - she was looking forward to her next respite visit/stay. She said the staff could not do enough for her - they were very attentive to her needs.
Thank
you Castlehill Care Home!
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your lovely review. It is a pleasure to look after you all and look forward to another visit soon. Kind regards.

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Review from I M (Son of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and go out of their way to help. Rooms are well kept and have everything that is required. Would recommend this facility to anyone that was seeking to place a relative.
Due to current Covid restrictions, there have been few activities which is understandable.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review. It is a pleasure to care for Mum. Kind regards.

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Review from Marion M (Daughter of Resident) published on 16 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Castlehill Care Home for only a short time, and the care she received was excellent. All the staff I came across from the welcome at the door, the handyman and all the carers were so caring. Knowing that my mother was so well cared for eased the concerns of all the family.
The home is so well presented and all the staff so cheerful, and nothing seems a bother to them. I would highly recommend this home to anyone considering long term care.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review. It was a pleasure to meet you all, and Mum was an absolute pleasure to care for.

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Review from J D (Daughter of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Castlehill and seems to be far more alert. She loves the food and enjoys the company of other residents. The staff are very approachable and helpful. When you phone to make an appointment to visit, you feel part of the home when you are spoken to by name on the phone. When
you arrive at the home, you are greeted warmly and made to feel welcome.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review. It is a pleasure to care for Mum here.

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Review from Diana G (Sister of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in Castlehill Care Home for over two years and was very happy there. The staff were his family all the time he was there. The girls always enjoyed the banter with him as he had a brilliant sense of humour. I would highly recommend Castlehill to anyone.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review.
We loved having you all as our extended family at Castlehill.

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Review from Shona C (Sister of Resident) published on 10 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a charge nurse in a large hospital, my standards were very high, as required by the hospital. The standards in Castlehill Care Home are excellent. Residents are well cared for in a friendly atmosphere. They are shaved and have clean clothing in place, as they should be. I just want my brother
cared for with the essentials of everyday living in place since he can not do this himself.
Reply from Nicola Donald, Care Home Manager at Castlehill Care Home

Thank you for your review.
It is a pleasure to look after your brother.
We look forward to your next visit.

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Review from J M (Daughter of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management very supportive and helpful, wonderful facilities.
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Current Review Score: 8.8 (8.802)

Overview of Review Score

The Review Score of 8.8 (8.802) out of 10 for Castlehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Castlehill Care Home is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.255 Points relating to the number of positive Reviews for Castlehill Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 8 Positive Reviews ÷ 17.6 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nicola

Nicola McDonald

Job Title: Home Manager Joined: 2019

Thank you for your interest in Castlehill Care Home.


My name is Nicola Donald and I am the Manager at Castlehill, our care home situated at Cradlehall, Inverness. I have ten years’ experience with a proven track record in working in care homes for the elderly.


I am passionate about delivering exceptional standards of individualised, enabling care and support to residents who choose to reside with us at Castlehill. Participation and inclusion of residents, relevant others and staff in the planning process ensures that residents’ needs, wishes, and aspirations are central to the development of each care plan.


At Castlehill we encourage clear communication with residents and relevant others with secure access provided to the care plan and resident notes for relevant individuals, thereby developing a trusting and participatory approach to care.


Families are encouraged to maintain relationships with their loved ones and hobbies and interests are developed and supported, thereby enabling the resident to live a full and active life. Castlehill provides your loved one with a true home from home.


Should you require care at Inverness, I would welcome the opportunity to discuss your requirements and to assist you through the process.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlehill Care Home to verify any information. View our terms and conditions. Castlehill Care Home has an Enhanced Service - more info.