Morar Highland

My dear mother-in-law passed away last week in the wonderful care of Castlehill nursing staff. Granny needed 24-hour care due to Alzheimer's, following the sudden death of Granda. She was admitted to Castlehill 8 weeks ago, the home manager and nursing staff were so caring, we cannot thank them enough. The environment is beautifully furnished and immaculately clean, nursing staff are wonderful, especially in these difficult times.

My dad moved to Castlehill Care Home in November as he wasn't happy in a previous Home. We couldn't get over the difference between the two. Not only the building but also the staff. They were so kind and caring to Dad in the short time he was a resident. The manager was always approachable and the staff professional and sympathetic. I'm sure my Dad would have flourished in this Home if he had resided there from the start.

My mother became one of the first residents at Castlehill (Cradlehall) during February 2020, pre-COVID. Throughout this difficult year, she has thrived in this wonderful, safe, caring environment created by all the staff at the home. Although we cannot visit Mum we have been able to monitor her wellbeing and the activities that she has been doing in the home through the Care Control App which is a perfect tool for using remotely and allows us to feel involved in Mum's life at the home. The staff have been first class at keeping us informed of any medical issues and have been able to set-up Zoom calls with Mum. We cannot recommend this care home highly enough.

My partner has been resident in Castlehill since mid-October 2020. I cannot praise the staff enough for the high standard of care they show. They are empathetic to his needs and go the extra mile to ensure they are met. When visiting or phoning I am made to feel welcome and kept up to date with his progress. I would highly recommend Castlehill to anyone exploring care options for a relative or friend.

A wonderful well-run care home in a stimulating and caring environment. From the minute my Mum entered Castlehill, she was well looked after, in contrast to the home she had just come from! I can't rate this care home more highly!

When you visit at any time, staff will actually be sitting with the residents socialising with them, encouraging them to socialise with other residents or taking part in activities. My Aunt could not communicate verbally but they still managed to strike up a beautiful rapport with her which was obvious to see. My Aunt died in April and I can hand on heart say if my Aunt could not pass away in her own home then I am grateful she was in Castlehill’s excellent care.

Thank you all.

So pleased we chose this home. Staff are exceptional, the Manager has been fantastic and set our minds at ease from day one. Mum has come on wonderful and is kept comfortable, stimulated and feels loved by all involved in her care. Castlehill have always kept us well informed and we are very grateful to them all. Thank you all.

I have found the staff to be very helpful and friendly, the atmosphere is always friendly and inviting. The premise is always clean and tidy to a high standard. The premises are decorated to a high standard. I am more than happy with the care that is provided and would be more than happy to recommend this care home.

Dad came to Castlehill in July 2020. We have found the staff to be professional, caring, friendly and endlessly patient with dad, and us. We can access dad's care plan online and see details of how he is on a daily basis. The manager is extraordinarily approachable and it is easy to raise concerns, big or small. Dad's key worker has got to know him well. Nursing staff are quick to notice changes in his physical and mental well-being and liaise with the doctor. The activities co-ordinator is a bright light in dad's day. The maintenance man has been so patient in helping dad with his tv etc. Dad's room has a door which leads directly into the garden so he can easily get outside, which is very important to him. He is very enthusiastic about the food and really enjoys the meals. There have inevitably been some issues but when we raise them they have been dealt with effectively. We are very thankful that dad is in a place where he is being cared for so attentively and with such kindness.

Following a long illness which has involved complex nursing needs, it was an extremely sad and difficult situation to decide that mum required 24-hour nursing care in a supportive and caring environment. Castlehill has afforded an extremely high level of care having close contacts with the Hospice and GP in managing mum's levels of pain effectively. The manager has been excellent in facilitating specific care needs for mum, in addition to communicating regularly with myself and my brother. This client focussed ethos is equally reflected through her nursing team, where the level and compassion is so apparent. Castlehill affords a wonderful environment which is both comfortable and welcoming whilst individual rooms are reflective of the resident's needs and wishes in the promotion of homely comforts. It is so reassuring that mum has settled in so quickly and developed great relations with the staff.

We found the manager approachable and friendly keeping us all informed throughout her stay. Lovely care home.

Nobody likes placing a loved one outside of their home environment, but the reality is that we often have to do so for the sake of our loved ones. My Mum moved into Castlehill mid-2020 and we have been extremely pleased with the care, comfort and attention that she has been given. The home came highly recommended from the local hospice, and we are extremely pleased with our decision to use Castlehill. Mum's medication and medical needs are dispensed by caring staff, who take the time to laugh with our Mum and listen to her stories. All of Mum's needs are being addressed and it is a good feeling to know that she is safe, comfortable and well cared for when we have to leave after visiting. A special call out to the Care Home Manager who has the personal touch needed to make this truly a home.

My Mother has been a resident since March this year. I live a considerable distance away which obviously causes visiting issues. I am delighted with the online care control system which allows me access to how my Mother's day. I managed to visit her in October a few times by appointment. I feel very welcome by staff and observed great empathy and care to my Mother. The care home is very clean and warm. My Mother's room is very spacious with lots of natural light and amazing views. I am very satisfied with the care my Mother is receiving. I feel well informed by staff regarding any changes in my Mother's care. I have visited other loved ones in care establishments over the years and believe this care home to be the best I have ever visited.

After my mother had suffered a series of falls living at home that required hospital treatment it was clear that mum needed full-time care. Having had previous experience with other care homes with my father's requirements for care I was very critical of how Castlehill care home would go about my mother's needs. Luckily before covid had started and the home had just opened its doors I had been given a full introduction and walk around of their facility and was amazed at the superb layout, fantastic facilities and panoramic views over the black isle and moray firth. The rooms are spacious, bright, very modern with large en-suite shower rooms. My mother is now a resident in this superb facility and very happy, the staff are so compassionate and understanding of my mum's needs and are only too happy to accommodate any of my requests for my mum. I am just so glad Castlehill care home opened as it is in a class of its own.

The building itself is immaculate and has the feel of a hotel rather than what you would think of traditionally as a care home. A truly fantastic location. Oh, and my dad raves about the food!

My mother went into Castlehill Nursing Home in Jan 2020 very frail in a wheelchair with terminal cancer. Within 4 -6 weeks, she had gained weight and was able to walk unaided. This was due to the exceptional care that she received in the home and nothing was too much trouble. My mother went downhill very quickly in July and staff continued to give her excellent care and sat with her 24/7 until she passed away on the 5th of August. They extended her life expectancy and gave the opportunity to have more time with her grandson for which we are truly thankful.

My darling dad needed care and I cannot recommend the level of care he is receiving at Castlehill. I live in Australia but I can see his care plan every day. Sent his pictures, video clips and the peace of mind this has given is impossible to put in words. It has taken the pressure off juggling time zones to ask questions and maintain contact with him. Mum feels the pressure she has been under has eased and we can both share “oh dad had a game of dominoes or a walk in the garden today”. The transparency of care is fantastic. He is not in a regimented care environment and I truly believe this chapter in his life will be as good as it can be. From day one staff have been professional, supportive and caring. The staff have listened and addressed issues as they arose from medication to organising a trip to the dentist. Thank you.

What can I say other than 5-star care and attention to my late Nana! I managed to get her out of hospital after a fracture to her elbow and into the care home as she was not able to go home and look after herself after her injury. She loved the home as soon as she got there, her en-suite room was stunning and very comfortable with all her personal things at hand, which made it like home. The staff were amazing to not only nana but me and my kids also. They helped with all nana's needs, nothing was a problem, day or night. She said the food was absolutely delicious, and even if you didn’t want what was been cooked they would accommodate you. But suddenly nanas stay was short-lived, only 3-weeks, she had of enjoying her new home as she kept saying, her heart gave in, devastation for us all, but yes she had a good life she was 90-years-old. All the staff did her proud in there care, all I can do is praise them all for there hard work and kindness to me and my nana. Thanks.

Having tried for as long as we could to keep my parents together at home this no longer became achievable and following professional advice we sought to find them a care home. Within days the staff from Castle Hill came to my parents' home to carry out an assessment. They could not have been more pleasant, helpful and patient. It was fantastic to hear they could accommodate my parents together. Within two weeks my parents had moved in. Prior to this we were all encouraged to visit the home which we did. Fantastic in showing us around and answering all our questions. My parents have settled in now. The place is spotlessly clean, and the food of a high standard. Sadly shortly after my parents moving in Covid-19 restrictions applied and we have not been able to visit. The staff have been brilliant in keeping us updated, and one member of staff in particular has been outstanding in her care for my parents. Regular activities, haircuts and lots of fun. VE Day activities were tremendous.