Castlehill Care Home

Castlehill Road, Off Cauldfield Road North, Cradlehall, Inverness IV2 5JU
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8.8 74 Reviews
  • Castlehill Care Home, Inverness
Castlehill House Care Home is a new purpose-built luxury care home in Inverness, the capital of the Highlands, widely considered one of Scotland’s most desirable places to live.

Residents will enjoy exemplary standards of nursing care and a secure, enriched lifestyle designed to encourage and enhance their independence, promoting a positive living experience.

At Castlehill House Care Home, every detail has been considered to create a safe and secure environment where later life can be lived to the full.

Set in Cradlehall, a leafy residential area to the east of Inverness, the state-of-the-art care home is designed to provide residents with a level of care and comfort that is unsurpassed. Castlehill House Care Home affords residents the opportunity to enjoy an enviable lifestyle with exceptionally high standards of service.

Style and comfort were to the fore when considering the interiors. From the chic, relaxing lounges, sumptuous dining areas to the exquisite private rooms no stone has been left unturned to deliver accommodation of the highest standard.

Each of the rooms provides a bright and welcoming environment, beautifully furnished and feature ensuite wet rooms, with assisted bathrooms and walk-in baths also available.

Residents can take full advantage of quiet rooms, private courtyard and enclosed garden. Bedrooms also provide private patios that open out into the private garden, in conjunction with balconies from the upper lounges, giving residents beautiful views over Inverness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

**Please note all fee's are subject to care and nursing requirement**

These prices are only a guideline, please contact Castlehill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Good to Know

Group/Owner

Person in charge

  • Louise Mullen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

Castlehill Care Home Reviews (74)

8.8

Castlehill Care Home has a Review Score of 8.8 (8.802) out of 10, based on 9 reviews in the last 2 years.
Over all time Castlehill Care Home has 74 reviews.

Overall Experience
  • 70
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Date Published
  • 74
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  • 9
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Reviewer Connection to Castlehill Care Home
  • 26
  • 14
  • 5
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  • 4
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  • 1
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Total of 74, showing 41-60
Review from Alistair M (Son of Resident) published on 9 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Castlehill Care Home over the last year and recently passed away, it is very hard to find the words to describe the level of care he has received since entering the home other than to say we feel extremely fortunate to have found such a beautiful new home with such caring
staff and management who treated my dad with the utmost respect and love. I will be forever grateful to them for giving us the opportunity for putting my father and mother back together again for his last couple of months in this world and for the exceptional level of care my mother is receiving.
Reply from Manager Castlehill, Home Manager at Castlehill Care Home

Thank you for your lovely review - it was a pleasure to care for your dad and we are enjoying Mum being here.
Take care
Kind Regards
Nicola

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Review from Mark L (Son of Resident) published on 6 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were quite worried initially about the prospect of leaving mum in respite care for 2 weeks whilst taking a family holiday. However on arrival at Castlehill, all our concerns disappeared as Mum was made to feel very welcome, and within half an hour had settled in drinking tea and chatting with other
residents! Staff were fantastic, obviously compassionate and caring professionals and giving us the confidence to relax, safe in the knowledge she'd be well looked after. Mum would love to come again later in the year. Thanks again!
Reply from Manager Castlehill, Home Manager at Castlehill Care Home

Thank you for taking the time to review us - we are looking forward to having Mum again soon.
Kind Regards.

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Review from Anne M (Daughter of Resident) published on 6 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the manager and her amazing staff enough for the loving care and attention given to my mum in her short stay with them. Mum was due to go in for one week's respite, but unfortunately deteriorated quickly and never really had time to enjoy this wonderful place. The last week of Mum's life
was made so much easier for myself and my family as we knew she was in excellent hands. Nothing was a bother to any of them. I would highly recommend this care home to anyone looking for care for a relative. It’s more like a five-star hotel.
Reply from Manager Castlehill, Home Manager at Castlehill Care Home

Thank you for your lovely words - it was a pleasure to care for you all at this very sad time.
Kind Regards.

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Review from Patricia R (Daughter of Resident) published on 3 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was needing a break and had a holiday booked. My huge concern was care for my dad (89) very unwell. Castlehill was recommended for respite. I was nervous about leaving dad as I have been his carer and he never wants to go in a home. Having dropped him off, I came away feeling happy. I collected him
over 2 weeks later and he was actually crying when he said goodbye to the staff. He has happily settled at home again.
Reply from Manager Castlehill, Home Manager at Castlehill Care Home

Thank you for your review. We are glad that Dad has settled at home again and are looking forward to seeing him again!

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Review from Susan S (Daughter of Resident) published on 21 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with my dad's care at Castlehill. All the staff were extremely kind and caring and were always professional. The home is beautiful, like a five-star hotel and was always clean.
Reply from Manager Oakshott House, Home Manager at Castlehill Care Home

Thank you very much for your kind review, which we will share with our team at Castlehill.

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Review from Linda I (Daughter of Resident) published on 11 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that our mother received whilst staying at Castlehill was exceptional. The manager and her staff are extremely kind, helpful and well organised. They are so friendly and cannot do enough to help. We can't thank them enough for how they cared for our Mum. Castlehill is a real gem of a care home.
To sum up, Castlehill is not just a Care Home, it’s a Home that Cares! Thank you all from the family in Isle of Skye.
Reply from Manager Oakshott House, Home Manager at Castlehill Care Home

Thank you very much for your kind review; we will share this with the team here at Castlehill.

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Review from Jean B (Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident of Castlehill, I can vouch for the standard of care we receive. In all aspects it is excellent.
Reply from Manager Oakshott House, Home Manager at Castlehill Care Home

Thank you for your kind review, we will share this with the team here at Castlehill.

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Review from E H (Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the two weeks I stayed here, the staff were very good, friendly and helpful. There were times when I needed help and the staff was there straight away when I called, and was so gentle in helping me. All in all very good service.
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Review from Hilary T (Niece of Resident) published on 24 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my aunt got in Castlehill was exceptional. We could not have picked a better place for her to spend her last days. The staff were so kind and caring to her and the way they spoke to her in her last hours was wonderful. We would recommend to anyone looking to put a loved one in a care home,
they could not get better than Castlehill.
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Review from Pat M (Niece of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was 100 years old when she left her own home to live at Castlehill. I had concerns as she had always lived independently but I need not have worried. To say the staff were excellent is an understatement. My aunt settled well and was treated with love, kindness, respect and dignity. She had her
101st birthday at Castlehill and although we were unable to be with her she had a wonderful day. It was so good to meet the wonderful staff when we were allowed to visit and we appreciated being able to spend time with her during her final days. During that time the team comforted her, reassured her and made it so much easier for the family. Thank you so much to you all, you are just the best.
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Review from Liz T (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was looked after in Castlehill for the final 14 weeks of his long life. We had managed him at home for as long as Mum and I could but as his health failed and his dementia increased we were glad to be offered a place in Castlehill. The care provided was outstanding and person-centred. The carers
are very well trained to manage the challenges presented by service users like my dear Dad. I learned so much from them that I have now taken into my own clinical practice. They kept me informed of any changes, consulted me on what they thought would work, and cared for him as if he was their own. As the end of his life became apparent they had me into the home for the last 2 weeks which was a challenge in itself due to the pandemic. I really did witness exceptionally good care. They looked after me too and supported me through the simultaneous sudden loss of my mum. I have recommended this home to a number of my parents' friends. Keep up the excellent work.
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Review from Andy F (Son of Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the minute we set foot in Castlehill foyer to drop Dad off we were so impressed with the attentiveness and kindness shown towards Dad. Subsequently since we have spoken on the phone he has settled in very well, thoroughly enjoying the excellent food and home baking and speaks very kindly of the
care he is receiving from the team. It's so reassuring and heartwarming for the family to know he is being well cared for.
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Review from Mairi F (Daughter-in-law of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother-in-law passed away last week in the wonderful care of Castlehill nursing staff. Granny needed 24-hour care due to Alzheimer's, following the sudden death of Granda. She was admitted to Castlehill 8 weeks ago, the home manager and nursing staff were so caring, we cannot thank them enough.
The environment is beautifully furnished and immaculately clean, nursing staff are wonderful, especially in these difficult times.
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Review from Jean M (Daughter of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved to Castlehill Care Home in November as he wasn't happy in a previous Home. We couldn't get over the difference between the two. Not only the building but also the staff. They were so kind and caring to Dad in the short time he was a resident. The manager was always approachable and the
staff professional and sympathetic. I'm sure my Dad would have flourished in this Home if he had resided there from the start.
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Review from Craig D (Son of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became one of the first residents at Castlehill (Cradlehall) during February 2020, pre-COVID. Throughout this difficult year, she has thrived in this wonderful, safe, caring environment created by all the staff at the home. Although we cannot visit Mum we have been able to monitor her wellbeing
and the activities that she has been doing in the home through the Care Control App which is a perfect tool for using remotely and allows us to feel involved in Mum's life at the home. The staff have been first class at keeping us informed of any medical issues and have been able to set-up Zoom calls with Mum. We cannot recommend this care home highly enough.
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Review from Alison M (Partner of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been resident in Castlehill since mid-October 2020. I cannot praise the staff enough for the high standard of care they show. They are empathetic to his needs and go the extra mile to ensure they are met. When visiting or phoning I am made to feel welcome and kept up to date with his
progress. I would highly recommend Castlehill to anyone exploring care options for a relative or friend.
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Review from Stuart M (Son of Resident) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful well-run care home in a stimulating and caring environment. From the minute my Mum entered Castlehill, she was well looked after, in contrast to the home she had just come from! I can't rate this care home more highly!
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Review from Karen M (Niece of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt needed emergency respite care but we were not happy with the home she went to - thankfully Castlehill opened when it did! We were so impressed, peaceful and clean, no sirens blaring or residents aimlessly wandering. Castlehill is a haven of peace and friendliness. We were welcome day or night
and kept up to date regarding my Aunt’s needs and care plan which is available online. The accommodation is as like home from home as is possible in a care facility but what makes it special is the staff and the care they provide.
When you visit at any time, staff will actually be sitting with the residents socialising with them, encouraging them to socialise with other residents or taking part in activities. My Aunt could not communicate verbally but they still managed to strike up a beautiful rapport with her which was obvious to see. My Aunt died in April and I can hand on heart say if my Aunt could not pass away in her own home then I am grateful she was in Castlehill’s excellent care.
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Review from Carina C (Daughter of Resident) published on 24 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to the home in September. We had been very lucky to have visited the home before Covid, so we had seen how lovely an environment it would be for our mum and indeed our dad who sadly passed before he could move in.
We really had hoped that our wee mum could stay in her home of over 50 years
but this became impossible for her safety. Mum is as happy in this lovely home with her lovely girls (as she calls the staff) as she would be at home her only complaint is that we, her children, aren't living with her!
Just today l saw her walking again which after a stay in hospital had almost stopped and she always looks wonderful; nails painted, hair in different styles and dressed beautifully. Even with the Covid restrictions, l feel that we are all building a lovely relationship as one big new family for our wonderful perfect wee mum. I am so happy for Mum and for us to know she is safe and cared for perfectly.
Thank you all.
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Review from Kerry R (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased we chose this home. Staff are exceptional, the Manager has been fantastic and set our minds at ease from day one. Mum has come on wonderful and is kept comfortable, stimulated and feels loved by all involved in her care. Castlehill have always kept us well informed and we are very grateful
to them all. Thank you all.
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Current Review Score: 8.8 (8.802)

Overview of Review Score

The Review Score of 8.8 (8.802) out of 10 for Castlehill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.547 for Castlehill Care Home is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (9 Very Poors x 1) ) ÷ 106 Ratings = 4.547
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.255 Points relating to the number of positive Reviews for Castlehill Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 8 Positive Reviews ÷ 17.6 = 0.455
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nicola

Nicola McDonald

Job Title: Home Manager Joined: 2019

Thank you for your interest in Castlehill Care Home.


My name is Nicola Donald and I am the Manager at Castlehill, our care home situated at Cradlehall, Inverness. I have ten years’ experience with a proven track record in working in care homes for the elderly.


I am passionate about delivering exceptional standards of individualised, enabling care and support to residents who choose to reside with us at Castlehill. Participation and inclusion of residents, relevant others and staff in the planning process ensures that residents’ needs, wishes, and aspirations are central to the development of each care plan.


At Castlehill we encourage clear communication with residents and relevant others with secure access provided to the care plan and resident notes for relevant individuals, thereby developing a trusting and participatory approach to care.


Families are encouraged to maintain relationships with their loved ones and hobbies and interests are developed and supported, thereby enabling the resident to live a full and active life. Castlehill provides your loved one with a true home from home.


Should you require care at Inverness, I would welcome the opportunity to discuss your requirements and to assist you through the process.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Castlehill Care Home to verify any information. View our terms and conditions. Castlehill Care Home has an Enhanced Service - more info.