Submit a Review for Sutton Park Grange
136 Birmingham Road, Sutton Coldfield, B72 1LY
View Full Details of Sutton Park GrangeLatest Reviews for Sutton Park Grange
07 November 2025
We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.
07 November 2025
Nothing is ever too much trouble at Sutton Park Grange.. and that attitude is embraced by every staff member from every department. Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what you've spent your life working for. But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia) I cannot fault fault anything at SPG, it is truly 5*
07 November 2025
Dad has lived at Sutton Park Grange for over 18 months now and has always been treated with care and respect. The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in. Dad is encouraged to engage in a range of activities that help him keep active and mobile. As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to some of the challenges his progressing dementia presents. I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.
07 November 2025
Dad has been at Sutton Park Grange for over a year and we cannot fault the care he has been given. His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management. The facilities are beautiful, well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible. Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones. The best thing about SPG is that it gives us complete peace of mind that Dad is OK!
20 October 2025
I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable. There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.
23 September 2025
It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!
10 September 2025
I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!
18 August 2025
Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.
17 July 2025
I can't rate Sutton Park Grange highly enough. Although my sister and I were very sad to have to move Dad into a care home it is now a big relief that he is well looked after. He is clean and tidy, has gained weight and settled in well. The home is like a hotel, and smells fresh, but it is the staff who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling. The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.
11 July 2025
The team were wonderful and looked after our family member. She was hesitant to go but she didn't want to leave! She was treated with kindness and love. The food is great, the rooms are lovely and it's very homely.
09 July 2025
My mum moved in around the middle of April. She was anxious about leaving her home and moving somewhere new but she couldn't be in a better place. Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely. My mum has always been very creative and a good cook so for her to now have activities to do and quality meals again is great to see. The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too. Thank you to everyone there. We feel like our mum is safe and well looked after.
11 June 2025
The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.
04 June 2025
Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.
15 April 2025
My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.
04 April 2025
I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would recommend it without question.
31 March 2025
The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again. My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.
20 March 2025
Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take. We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services being provided. There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose. To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!
10 March 2025
Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is! The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms as plush as they are, spending time catching up on your favorite TV in your room is also a good option. Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!
14 February 2025
Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.
24 January 2025
I have been here as a friend/companion of a resident. The attention and care I have witnessed is excellent. Being away from one's home could not be better replaced then at Sutton Park Grange. Attention to detail and quality of the surroundings is second to none. Staff at all levels are kind, approachable and willing to help whenever needed. I would have no hesitation in recommending Sutton Park Grange to potential residents.
Latest Reviews for Sutton Park Grange
07 November 2025
We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.
07 November 2025
Nothing is ever too much trouble at Sutton Park Grange.. and that attitude is embraced by every staff member from every department. Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what you've spent your life working for. But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia) I cannot fault fault anything at SPG, it is truly 5*
07 November 2025
Dad has lived at Sutton Park Grange for over 18 months now and has always been treated with care and respect. The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in. Dad is encouraged to engage in a range of activities that help him keep active and mobile. As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to some of the challenges his progressing dementia presents. I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.
07 November 2025
Dad has been at Sutton Park Grange for over a year and we cannot fault the care he has been given. His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management. The facilities are beautiful, well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible. Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones. The best thing about SPG is that it gives us complete peace of mind that Dad is OK!
20 October 2025
I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable. There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.
23 September 2025
It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!
10 September 2025
I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!
18 August 2025
Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.
17 July 2025
I can't rate Sutton Park Grange highly enough. Although my sister and I were very sad to have to move Dad into a care home it is now a big relief that he is well looked after. He is clean and tidy, has gained weight and settled in well. The home is like a hotel, and smells fresh, but it is the staff who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling. The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.
11 July 2025
The team were wonderful and looked after our family member. She was hesitant to go but she didn't want to leave! She was treated with kindness and love. The food is great, the rooms are lovely and it's very homely.
09 July 2025
My mum moved in around the middle of April. She was anxious about leaving her home and moving somewhere new but she couldn't be in a better place. Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely. My mum has always been very creative and a good cook so for her to now have activities to do and quality meals again is great to see. The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too. Thank you to everyone there. We feel like our mum is safe and well looked after.
11 June 2025
The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.
04 June 2025
Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.
15 April 2025
My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.
04 April 2025
I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would recommend it without question.
31 March 2025
The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again. My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.
20 March 2025
Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take. We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services being provided. There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose. To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!
10 March 2025
Dad has now had several respite stays at Sutton Park Grange over the past few months, and what a wonderful place it is! The decor and ambience are incredible, but the staff are even better. The menu is varied and tasty, there are plenty of things to get involved in daily if you wish, but with the rooms as plush as they are, spending time catching up on your favorite TV in your room is also a good option. Dad is very impressed with Sutton Park Grange, so we can't recommend it enough!
14 February 2025
Dad was just in for a couple of weeks respite on the Ground floor. He settled in well assisted by the fact that he is already very familiar with everyone there as Mum is a permanent resident on the upper floor. The staff were all great as usual and made him feel very at home.
24 January 2025
I have been here as a friend/companion of a resident. The attention and care I have witnessed is excellent. Being away from one's home could not be better replaced then at Sutton Park Grange. Attention to detail and quality of the surroundings is second to none. Staff at all levels are kind, approachable and willing to help whenever needed. I would have no hesitation in recommending Sutton Park Grange to potential residents.