I can honestly say that she hasn’t been happier for years!
Emma D (Daughter of Resident)
Every attention to detail has been achieved in this wonderful care facility, the food is amazing
Susan W (Friend of Resident)
There is a genuinely caring atmosphere, a respect for all the residents
Dawn M (Daughter of Resident)
These prices are only a guideline, please contact Sutton Park Grange to find out the exact price for your requirements.
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Sutton Park Grange has a Review Score of 9.8 (9.842) out of 10, based on 49 reviews in the last 2 years. Over all time Sutton Park Grange has 85 reviews.
Review from V G (Daughter of Resident) published on 18 August 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for taking the time to write a review. We're truly grateful that your mum felt well cared for and that you and your visitors had such a positive experience. It means a lot to our team to hear that you'd recommend us - we're always here to provide a welcoming and supportive environment
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Review from Melanie I (Daughter of Resident) published on 17 July 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your kind and thoughtful words. We truly appreciate you taking the time to share your experience of Sutton Park Grange. It's wonderful to hear that Dad has settled in well and is comfortable, clean, and thriving - that is exactly what we strive for. We're especially pleased that you've felt supported and involved throughout the journey; keeping families connected and informed is so important to us.Your kind words about our team mean the world. Our staff work hard to treat each resident as the unique individual they are, and your example about Dad's move upstairs shows just how much they care about the little details that make a big difference.Thank you again for your trust, support and lovely feedback. We're delighted to have your Dad as part of our Sutton Park Grange family.
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Review from F W (Granddaughter of Resident) published on 11 July 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference.We're also glad you enjoyed the food and homely atmosphere - we truly strive to make everyone feel right at home. Your kind words will be shared with our team, and we look forward to welcoming you and your family again in the future.
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Review from H M (Daughter of Resident) published on 9 July 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear that your mum has settled in so well and that Sutton Grange feels like a home away from home for her.It means the world to us to know that she feels safe, cared for, and engaged in activities she enjoys. Our team works hard to create a warm, welcoming environment where residents can thrive, and your kind words are such an encouragement.We're especially pleased that you appreciate the activity schedule and that our staff have made your mum feel known and valued from the start. We truly believe it's the personal touches that make all the difference and feel privileged to be able to care for your mum and your lovely feedback will be shared with the whole team.
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Review from Claire B (Next of Kin) published on 11 June 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your thoughtful review, we understand how challenging it can be to find the right care home for a loved one, and we're truly honoured that you chose Sutton Park Grange.It's wonderful to hear that your initial experience with us-from the warm welcome to the tour and overview of our facilities-helped ease any concerns. We're especially delighted that your Aunt has settled in so well and has embraced life here with such positivity. Seeing our residents build friendships, enjoy daily laughter, and feel genuinely at home is exactly what we strive for.Your kind words about our team and the support we provide mean the world to us and we will be sure to pass that onto our team as it's feedback like this that motivates them every day and reassures families who are looking for care.
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Review from Denise N (Daughter of Resident) published on 4 June 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your heartfelt review. We understand how difficult the decision to find a care home for a loved one can be, and we're honoured that you chose Sutton Park Grange to support your family during such an emotional time.It means the world to us to hear that you felt welcomed and supported from the very beginning, and that our team's knowledge in dementia care helped bring clarity and comfort to the process. Thank you again for your kind words and for placing your trust in us, it's a privilege to care for your mum.
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Review from Judith H (Daughter of Resident) published on 15 April 2025
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Reply from Su Edmonds, General Manager at Sutton Park Grange
Thank you for your kind review. We're so pleased to hear that your father enjoyed his stay with us and felt well cared for, it was out pleasure to care for him. We're sorry to hear that he would have liked a telephone in his room - this is a service we offer to all residents upon request. While we do have a satellite dish, residents who wish to watch Sky will need to use their own personal account. We look forward to welcoming your dad again in the future. Thank you again for your kind words and trust in us.
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Review from Peggy S (Respite Resident) published on 4 April 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your kind words and for taking the time to share your experience at Sutton Park Grange. We are delighted to hear that you had such a positive stay with us and your appreciation of our well trained staff is music to our ears as this is something we work very hard at.Providing high-quality care, engaging activities, and delicious meals is at the heart of what we do, so it's wonderful to know that you enjoyed every aspect of your respite stay.
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Review from R F (Power of Attorney of Resident) published on 31 March 2025
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Reply from Su Edmonds, General Manager at Sutton Park Grange
Thank you for sharing your feedback. As we discussed during our recent telephone conversation. Unfortunately, as the registered manager I have not had the opportunity prior to now to address these issues, directly, with you, but I am committed to ensuring they are properly addressed. Regarding meal portions, our team strives to provide a high standard of care, including ensuring that all residents are satisfied with their meals. We recently welcomed a Hospitality Supervisor whose primary focus is enhancing our dining service. Already, we have seen positive developments. In relation to the medication concern, as we discussed, medication management involves three separate organisations responsible for prescribing, dispensing, and administering. Following an investigation, it was found that while our team had requested the medication, delays occurred externally, however we will take any lessons from this. We value your feedback and are committed to continuous improvement.
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Review from Dawn M (Daughter of Resident) published on 20 March 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your heartfelt review. We understand how challenging it can be to make such an important decision for a loved one, and we are honoured that you chose Sutton Park Grange for your mum's care.It's wonderful to hear that you felt welcomed and supported from your very first visit as our team is dedicated to providing a compassionate and respectful environment, not only for our residents but also for their families. We are delighted to hear that Mum has discovered a hidden talent for drumming as we love seeing our residents learning new skills and exploring new passionsThank you again for your kind words and trust in us.
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Review from N R (Son of Resident) published on 10 March 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you so much for your wonderful feedback! We are truly delighted to hear that your dad has enjoyed his respite stays at Sutton Park Grange. Creating a welcoming and comfortable environment for our residents is at the heart of what we do, and it's fantastic to know that both our team and our facilities have made such a positive impression. We look forward to welcoming your dad again in the future.
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Review from Richard T (Son of Resident) published on 14 February 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for choosing us for a respite stay and it was our pleasure to have Dad here with us and we will continue to look forward to seeing him on his visits here.
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Review from Mollie S (Friend of Resident) published on 24 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It has been a pleasure to have you both here and thank you for such lovely feedback that I will share with the team.
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Review from Julie R (Daughter of Resident) published on 16 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to give us such positive feedback and it is a pleasure to to know that you never worry when you leave here after a visit.
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Review from Kenneth P (Friend of Resident) published on 8 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your kind review, it was a pleasure to have had your friend as a resident here.
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Review from A G (Daughter of Resident) published on 2 January 2025
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your feedback and it is a pleasure to look after your Mum and we will ensure your kind words are passed onto the team.
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Review from Brenda M (Friend of Resident) published on 29 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a review regarding your friend who embraces every day here and we will ensure that we pass your kind words onto our team who work incredibly hard to support the residents here.
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Review from Karen E (Daughter of Resident) published on 21 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write a review and for recognising our staff - we will make sure we pass this on to them and it was wonderful to see your Mum recover so well and we hope she pops in to see us again soon.
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Review from H R (Friend of Resident) published on 14 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
We are very sorry to hear that this was your friends' experience here, and if we had been aware of these issues and they were within our gift to control, we would have dealt promptly with them as we take all feedback very seriously, and actively seek it during a residents stay here. In view of the fact that these points raised are so unusual and certainly not the general feedback from our residents or their families, we will take them and hold a 'lesson learned' meeting to ensure that this is not repeated for any future residents. Thank you for the recognition of our lovely friendly staff as they work extremely hard to look after the residents here.
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Review from Sue T (Daughter of Resident) published on 10 October 2024
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Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your review and for noting that we treat every resident as an individual, as this is something that we take pride in and work hard at. It has been a pleasure to see Mum adapting and settling into life here at Sutton Park Grange.
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The Review Score of 9.8 (9.842) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.842 for Sutton Park Grange is calculated as follows: ( (505 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 583 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Aug 2023
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Job Title: General Manager
Joined: 2023
I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.
I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.
I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.
Job Title: Deputy Manager
Joined: 2022
I manage a great team of care staff supporting them to deliver care that is of the highest standards to our residents. I carry out preadmission assessments for residents wishing to stay at the home and then work with the care team to construct a personalised care plan to meet their needs and deliver the care and support they require. I will then oversee all care delivered within the Home.
I have managed for over 10 years and greatly enjoy working within the care sector. I have supported many Residents and their families and have taken great satisfaction in helping them to settle into their new environments.
I am a Mom of four amazing Sons and a proud Nanny to a beautiful Granddaughter. In my spare time, I enjoy exploring new places with my family. I love all things Marvel and am a massive sci-fi fan. I love a variety of music genres but adore 80’s music and am a massive Elton John fan.
Job Title: Home Admissions Advisor
Joined: 2021
I help families who looking for care for their loved ones but often have no idea of where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.
Job Title: Activities Co-Ordinator
Joined: 2023
My role as activities coordinator is to organise meaningful activities for the residents which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK and where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work I enjoy walking in Sutton Park and practicing Yoga.
I also plays the Handpan and like playing this to the residents too!
Job Title: Head Chef
Joined: 2021
My Job Role is to Cook the food for Our Residents and their families if they wish to join us for a meal in our Celebration Room. I plan the menus to meet the resident’s nutritional needs and to suit their likes and dislikes. I order all the food daily. Everything is freshly prepared by myself and my team.
Job Title: Head Housekeeper
Joined: 2021
I joined Sutton Park Grange in April 2021. It was their goals and values that made me feel that I wanted to be a part of this team.
I manage all aspects of the housekeeping and laundry which includes maintaining the cleanliness of the home to the highest standards and ensure clothes for residents are cleaned, ironed, and returned in a timely manner. I am also responsible to keep my team up to date will all training especially the COSHH standards.
Job Title: Maintenance Manager
Joined: 2021
My overall role is to maintain the home. I carry our routine checks daily, weekly and monthly. I liaise and organise contractors and visits into the home as well as general repairs around the home like decorating and plumbing. I support with most residents move in’s with ensuring the rooms are ready but also helping them make their room their new home with little touches like putting their pictures on the walls.
Job Title: Administrator
Joined: 2020
As a home administrator, I lead the Admin team and deal with the Finance, HR and Administration functions for the home. It is a varied busy role but also highly enjoyable. As the first point of contact for the home, we are here to help in any way we can.
I have a wide range of experience in both the public and private sectors. However, for the last seven years, I have spent in care. Working at the head office of a company that owned homes for adults with learning difficulties and mental health issues and then moved on to be an Administrator in a care home.
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