What types of Care is Sutton Park Grange registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Park Grange have?

There are 56 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Park Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Park Grange to the centre of Sutton Coldfield?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Sutton Park Grange care home, 136 Birmingham Road, Sutton Coldfield, West Midlands B72 1LY

Review from Peter C (Nephew of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

My Aunt has been with Sutton Park Grange for 2 and a half years. She has dementia but can be reasonably lucid a lot of the time. She can get stroppy and confused in other period of the day. I have nothing but thanks and respect for the staff who have cared for her.
She has felt secure and loved throughout

her stay. SPG is a very lovely and most professional home. I recommend it highly.
The reception / coffee lounge area is a great social area. The whole place is comparable to a high end hotel / cruise liner.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your wonderful review. We're truly grateful for your kind words and delighted to hear that your aunt has felt secure, cared for, and loved during her time with us. Our team works hard to create a welcoming, professional, and homely environment, and it means a great deal to know this has made such a positive difference. Thank you for your heartfelt recommendation.

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Review from S C (Friend of Resident) published on 23 January 2026 Submitted via Website • Report

Overall Experience

Recently, my friend stayed at Sutton Grange for respite care following an operation. From our very first conversation, Karen was absolutely fantastic so calm, reassuring, polite, and highly professional. She took the time to show me around the facilities so I could make an informed and confident decision

on my friend's behalf.
The facilities are first-class; everything was exceptionally clean and well-maintained, and every member of staff we encountered greeted us with a smile and a friendly hello, which was a lovely and reassuring touch.
My friend has since recovered well and returned home, but they cannot praise the care team and deputy manager highly enough. They worked tirelessly to ensure her every need was met and provided outstanding support throughout the stay.
I would not hesitate to recommend Sutton Grange to friends and family. Thank you for making what could have been a stressful experience feel so supportive and reassuring for both myself and my friend.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for your lovely review, and we were delighted to support your friend in their recovery and are pleased to hear they are continuing to improve back at home. I will ensure your kind words are shared with all the team.

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Review from L S (Daughter of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

My father came to the home for a respite stay following a difficult spell in hospital. He arrived in a fairly poor state but within days he was looking much better. He viewed his stay as a necessary evil and was reluctant to participate in any of the activities on offer but there were plenty of opportunities,

staff encouraged him to participate and sometimes succeeded. He was able to go home after two weeks and was much more mobile than when he arrived. From a family perspective the care was excellent, and everyone was very welcoming to him and to all of the family. The home was spotless, the food was good and the staff lovely. This was our first experience of respite care and it was very positive. We wouldn't hesitate to use Sutton Park Grange again.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to share your experience. We're delighted to hear that your father's respite stay was positive and that he was able to return home feeling more mobile and well. It's completely understandable that he was hesitant about activities, and we're pleased our team could gently encourage him to join in when possible. Your kind words about the care, cleanliness, food, and the welcoming atmosphere mean a lot to us. Providing excellent care and making families feel supported is always our priority, so it's wonderful to know we achieved that for you.

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Review from Helen C (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish

and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Sutton Park Grange. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. Its wonderful to have your parent with us, and we truly value your recommendation.

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Review from Simon M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Nothing is ever too much trouble at Sutton Park Grange.. and that attitude is embraced by every staff member from every department.
Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what

you've spent your life working for.
But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia)
I cannot fault fault anything at SPG, it is truly 5*

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such heartfelt words. Were honoured that your dad feels at home here and that our teams care and respect have given you peace of mind. Knowing that Sutton Park Grange is his home means everything to us.

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Review from Andrew M (Son of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has lived at Sutton Park Grange for over 18 months now and has always been treated with care and respect.
The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in.
Dad is encouraged to engage in a range

of activities that help him keep active and mobile.
As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to
some of the challenges his progressing dementia presents.
I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeWe truly appreciate you taking the time to share your experience. It's wonderful to know that your dad has felt respected, supported, and encouraged during his time with us.
Supporting both residents and their loved ones through the challenges of dementia is at the heart of what we do, and your words reassure us that we're making a positive difference. Thank you for placing your trust in Sutton Park Grange.

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Review from Liz M (Stepdaughter of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Dad has been at Sutton Park Grange for over a year and we cannot fault the care he has been given.
His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management.
The facilities are beautiful,

well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible.
Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones.
The best thing about SPG is that it gives us complete peace of mind that Dad is OK!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing such thoughtful feedback. Were delighted to hear that your dad has felt supported and cared for during his time at Sutton Park Grange. It means a great deal to know that our teams professionalism, warmth, and attention to his wellbeing have given you peace of mind. Well continue to do all we can to ensure he feels comfortable, engaged, and valued every day.

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Review from Dennis W (Respite Resident) published on 20 October 2025 Submitted via Website • Report

Overall Experience

I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable.

There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeIt was our pleasure to have you stay here and thank you for such a wonderful review, which I will ensure is shared with our team, we look forward to seeing you here again.

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Review from George L (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for sharing this lovely feedback. We know how big a decision it is to choose a home for a loved one, so it means the world to us that you felt reassured and delighted with your mother's stay. Our team will be overjoyed to hear your kind words - they really do care deeply about every resident. We're so pleased to know your mother felt comfortable here, and we look forward to welcoming her back to Sutton Park Grange whenever you need us.

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Review from J W (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate

the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your lovely review. Our team works hard to create a welcoming and caring environment, so knowing that your parents feel valued, comfortable, and at home is incredibly rewarding.It's wonderful to hear they're enjoying the garden, making new friends, and getting involved in activities. That sense of community and joy is exactly what we strive for every day. We'll be sure to pass on your kind words to our staff-they'll be thrilled to know their efforts have made such a positive impact.We're so pleased to be part of your parents' journey and look forward to continuing to support them in every way we can.

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Review from V G (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report

Overall Experience

Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to write a review. We're truly grateful that your mum felt well cared for and that you and your visitors had such a positive experience. It means a lot to our team to hear that you'd recommend us - we're always here to provide a welcoming and supportive environment

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Review from Melanie I (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report

Overall Experience

I can't rate Sutton Park Grange highly enough. Although my sister and I were very sad to have to move Dad into a care home it is now a big relief that he is well looked after. He is clean and tidy, has gained weight and settled in well.
The home is like a hotel, and smells fresh, but it is the staff

who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling.
The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your kind and thoughtful words. We truly appreciate you taking the time to share your experience of Sutton Park Grange. It's wonderful to hear that Dad has settled in well and is comfortable, clean, and thriving - that is exactly what we strive for. We're especially pleased that you've felt supported and involved throughout the journey; keeping families connected and informed is so important to us.Your kind words about our team mean the world. Our staff work hard to treat each resident as the unique individual they are, and your example about Dad's move upstairs shows just how much they care about the little details that make a big difference.Thank you again for your trust, support and lovely feedback. We're delighted to have your Dad as part of our Sutton Park Grange family.

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Review from F W (Granddaughter of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

The team were wonderful and looked after our family member. She was hesitant to go but she didn't want to leave! She was treated with kindness and love.
The food is great, the rooms are lovely and it's very homely.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference.We're also glad you enjoyed the food and homely atmosphere - we truly strive to make everyone feel right at home. Your kind words will be shared with our team, and we look forward to welcoming you and your family again in the future.

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Review from H M (Daughter of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

My mum moved in around the middle of April. She was anxious about leaving her home and moving somewhere new but she couldn't be in a better place.
Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely.
My mum has always been very creative

and a good cook so for her to now have activities to do and quality meals again is great to see.
The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too.
Thank you to everyone there. We feel like our mum is safe and well looked after.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear that your mum has settled in so well and that Sutton Grange feels like a home away from home for her.It means the world to us to know that she feels safe, cared for, and engaged in activities she enjoys. Our team works hard to create a warm, welcoming environment where residents can thrive, and your kind words are such an encouragement.We're especially pleased that you appreciate the activity schedule and that our staff have made your mum feel known and valued from the start. We truly believe it's the personal touches that make all the difference and feel privileged to be able to care for your mum and your lovely feedback will be shared with the whole team.

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Review from Claire B (Next of Kin) published on 11 June 2025 Submitted via Website • Report

Overall Experience

The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around

the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your thoughtful review, we understand how challenging it can be to find the right care home for a loved one, and we're truly honoured that you chose Sutton Park Grange.It's wonderful to hear that your initial experience with us-from the warm welcome to the tour and overview of our facilities-helped ease any concerns. We're especially delighted that your Aunt has settled in so well and has embraced life here with such positivity. Seeing our residents build friendships, enjoy daily laughter, and feel genuinely at home is exactly what we strive for.Your kind words about our team and the support we provide mean the world to us and we will be sure to pass that onto our team as it's feedback like this that motivates them every day and reassures families who are looking for care.

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Review from Denise N (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking

with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your heartfelt review. We understand how difficult the decision to find a care home for a loved one can be, and we're honoured that you chose Sutton Park Grange to support your family during such an emotional time.It means the world to us to hear that you felt welcomed and supported from the very beginning, and that our team's knowledge in dementia care helped bring clarity and comfort to the process. Thank you again for your kind words and for placing your trust in us, it's a privilege to care for your mum.

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Review from Judith H (Daughter of Resident) published on 15 April 2025 Submitted via Website • Report

Overall Experience

My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for

him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.

Reply from Su Edmonds, General Manager at Sutton Park GrangeThank you for your kind review. We're so pleased to hear that your father enjoyed his stay with us and felt well cared for, it was out pleasure to care for him. We're sorry to hear that he would have liked a telephone in his room - this is a service we offer to all residents upon request. While we do have a satellite dish, residents who wish to watch Sky will need to use their own personal account. We look forward to welcoming your dad again in the future. Thank you again for your kind words and trust in us.

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Review from Peggy S (Respite Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would

recommend it without question.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your kind words and for taking the time to share your experience at Sutton Park Grange. We are delighted to hear that you had such a positive stay with us and your appreciation of our well trained staff is music to our ears as this is something we work very hard at.Providing high-quality care, engaging activities, and delicious meals is at the heart of what we do, so it's wonderful to know that you enjoyed every aspect of your respite stay.

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Review from R F (Power of Attorney of Resident) published on 31 March 2025 Submitted via Website • Report

Overall Experience

The resident continues to complain about the small size of the meals.I have spoken to management about this issue and there was an improvement but it seems to have fallen away again.
My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang

me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.

Reply from Su Edmonds, General Manager at Sutton Park GrangeThank you for sharing your feedback. As we discussed during our recent telephone conversation. Unfortunately, as the registered manager I have not had the opportunity prior to now to address these issues, directly, with you, but I am committed to ensuring they are properly addressed. Regarding meal portions, our team strives to provide a high standard of care, including ensuring that all residents are satisfied with their meals. We recently welcomed a Hospitality Supervisor whose primary focus is enhancing our dining service. Already, we have seen positive developments. In relation to the medication concern, as we discussed, medication management involves three separate organisations responsible for prescribing, dispensing, and administering. Following an investigation, it was found that while our team had requested the medication, delays occurred externally, however we will take any lessons from this. We value your feedback and are committed to continuous improvement.

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Review from Dawn M (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

Choosing a permanent residential care home for mom, who has Alzheimer's, is definitely up there with the most difficult decisions we have ever had to take.
We viewed many homes, but from the first time of visiting we were impressed with the level of professionalism, support, understanding and services

being provided.
There is a genuinely caring atmosphere, a respect for all the residents and understanding of what the whole family is going through. The facilities are well maintained and have the feel of a luxury hotel, whilst being safe, secure and fit for purpose.
To our surprise and great pleasure we have just found out our 82 year old mom has a talent for drumming something she has never done in her life!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your heartfelt review. We understand how challenging it can be to make such an important decision for a loved one, and we are honoured that you chose Sutton Park Grange for your mum's care.It's wonderful to hear that you felt welcomed and supported from your very first visit as our team is dedicated to providing a compassionate and respectful environment, not only for our residents but also for their families. We are delighted to hear that Mum has discovered a hidden talent for drumming as we love seeing our residents learning new skills and exploring new passionsThank you again for your kind words and trust in us.