
I can honestly say that she hasn’t been happier for years!Emma D(Daughter of Resident/Service User)

Every attention to detail has been achieved in this wonderful care facility, the food is amazingSusan W(Friend of Resident/Service User)

There is a genuinely caring atmosphere, a respect for all the residentsDawn M(Daughter of Resident/Service User)

I can honestly say that she hasn’t been happier for years!Emma D(Daughter of Resident/Service User)

Every attention to detail has been achieved in this wonderful care facility, the food is amazingSusan W(Friend of Resident/Service User)

There is a genuinely caring atmosphere, a respect for all the residentsDawn M(Daughter of Resident/Service User)

Sutton Park Grange is a luxury care home from Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Most Recommended Large Care Home Group since 2018. Ideally located on Birmingham Road, close to Sutton Coldfield town centre, the home offers exceptional residential, dementia and respite care in elegant surroundings.
The home features spacious en-suite bedrooms, including a dedicated community for those living with dementia. For couples or...
Care Provided by Sutton Park Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.
The price(s) shown are provided by the care home. Contact Sutton Park Grange for full pricing details and T&Cs.
Contact Sutton Park Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Su Edmonds(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (56)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (56)
- Couples/Companion Rooms with ensuite Wet Room (4)
Parking
- Onsite parking
Sutton Park Grange Reviews (94)
Sutton Park Grange has a Review Score of 9.9 (9.879) out of 10, based on 34 reviews in the last 2 years.
Over all time Sutton Park Grange has 94 reviews.
The staff are very friendly and helpful. They keep you in touch about what is going on with your relative and the level of entertainment is of the highest standard. It is nice having the Bistro which can be used by residents and relatives. The free drinks and biscuits / cakes are much appreciated.
There is a nice garden area where it is good to take your relatives for a nice walk in the sunshine.
I would recommend Sutton Park Grange to anybody looking for good quality care for their relatives.
Thank you so much for taking the time to share such a lovely review. We are delighted to hear that you have been impressed with Sutton Park Grange and that our home, facilities, and garden areas have helped create a comfortable and welcoming environment for both residents and visitors. We really...
She has felt secure and loved throughout her stay. SPG is a very lovely and most professional home. I recommend it highly.
The reception / coffee lounge area is a great social area. The whole place is comparable to a high end hotel / cruise liner.
Thank you so much for your wonderful review. We're truly grateful for your kind words and delighted to hear that your aunt has felt secure, cared for, and loved during her time with us. Our team works hard to create a welcoming, professional, and homely environment, and it means a great deal to know this has made such a positive difference. Thank you for your heartfelt recommendation.
The facilities are first-class; everything was exceptionally clean and well-maintained, and every member of staff we encountered greeted us with a smile and a friendly hello, which was a lovely and reassuring touch.
My friend has since recovered well and returned home, but they cannot praise the care team and deputy manager highly enough. They worked tirelessly to ensure her every need was met and provided outstanding support throughout the stay.
I would not hesitate to recommend Sutton Grange to friends and family. Thank you for making what could have been a stressful experience feel so supportive and reassuring for both myself and my friend.
Thank you for your lovely review, and we were delighted to support your friend in their recovery and are pleased to hear they are continuing to improve back at home. I will ensure your kind words are shared with all the team.
My father came to the home for a respite stay following a difficult spell in hospital. He arrived in a fairly poor state but within days he was looking much better. He viewed his stay as a necessary evil and was reluctant to participate in any of the activities on offer but there were plenty of opportunities, staff encouraged him to participate and sometimes succeeded. He was able to go home after two weeks and was much more mobile than when he arrived. From a family perspective the care was excellent, and everyone was very welcoming to him and to all of the family. The home was spotless, the food was good and the staff lovely. This was our first experience of respite care and it was very positive. We wouldn't hesitate to use Sutton Park Grange again.
Thank you so much for taking the time to share your experience. We're delighted to hear that your father's respite stay was positive and that he was able to return home feeling more mobile and well. It's completely understandable that he was hesitant about activities, and we're pleased our team...
We have had a parent at Sutton Park Grange for 18 months now and are completely delighted with the way our parent is cared for there. The home is spotless, bright and comfortable with spacious rooms for all the residents. We love the garden, the coffee bar and the different lounges as well as the stylish and comfortable bedrooms. The food is varied and plentiful. All the facilities are excellent but it is the staff who make this Home so special. They are very skilled, knowledgeable, kind and friendly. They treat all the residents with care, humour and respect and know them so well. We see the same familiar faces on all our visits and they help us as a family as well in many ways. There are plenty of varied activities for residents to take part in and all wants and needs are attended to in a caring and calm way. We recommend SPG unreservedly.
Thank you so much for sharing such a thoughtful review. Were delighted to hear how happy you and your family are with the care, surroundings, and community at Sutton Park Grange. Your kind words about our team mean the world to us, and were proud to know their dedication has made such a difference. Its wonderful to have your parent with us, and we truly value your recommendation.
Dad has been resident coming up to 2 years now, we did not expect it to be this long. It's such a massive thing losing your house, independence and the majority of what you've spent your life working for.
But he calls SPG his home. That is worth a million dollars. He is treated with the utmost respect and dignity at all times. ( even when he might be mumbling/ grumbling, a challenging side to his dementia)
I cannot fault fault anything at SPG, it is truly 5*
Thank you for such heartfelt words. Were honoured that your dad feels at home here and that our teams care and respect have given you peace of mind. Knowing that Sutton Park Grange is his home means everything to us.
The property is maintained to a high standard and has a great family atmosphere. All of the staff are friendly and helpful from the moment you walk in.
Dad is encouraged to engage in a range of activities that help him keep active and mobile.
As a family, we have had help throughout, with advice on supporting both Dad and ourselves in relation to
some of the challenges his progressing dementia presents.
I have completed faith that Dad is in a comfortable, caring and professional environment which gives me peace of mind.
Supporting both residents and their loved ones through the challenges of dementia is at the heart of what we do, and your...
His diagnosis and developing health & care needs have been communicated and responded to with warmth, appropriate humour and professionalism by all the staff and management.
The facilities are beautiful, well maintained and spotless, he has regained lost weight with a well balanced and tasty menu and the activities provided have restored and maintained his mobility as much as possible.
Although his condition has understandably progressed whilst at SPG he has been encouraged to participate in activities, daily discussions and wellbeing one-to-ones.
The best thing about SPG is that it gives us complete peace of mind that Dad is OK!
Thank you so much for sharing such thoughtful feedback. Were delighted to hear that your dad has felt supported and cared for during his time at Sutton Park Grange. It means a great deal to know that our teams professionalism, warmth, and attention to his wellbeing have given you peace of mind. Well continue to do all we can to ensure he feels comfortable, engaged, and valued every day.
I felt at home as soon as I arrived for 8 days respite care.the reception I received was very warm with Karen and other staff making me feel welcome. All the staff I saw during my stay seemed very well trained to make me feel comfortable. The food was exceptional with the choice of menus remarkable. There is a daily choice of activities which I found satisfying but not strenuous.. a lot of thought has obviously been given to the management of this care home. It has 5 star rating in my book and no doubt I will calling again ! Thank you . Dennis.
It was our pleasure to have you stay here and thank you for such a wonderful review, which I will ensure is shared with our team, we look forward to seeing you here again.
It's always a worry when choosing a care home for a loved one so absolutely delighted to have found Sutton Park Grange for my mother's respite care . Karen and her colleagues can rightly be proud of the service they give . We will be using again!
Thank you so much for sharing this lovely feedback. We know how big a decision it is to choose a home for a loved one, so it means the world to us that you felt reassured and delighted with your mother's stay. Our team will be overjoyed to hear your kind words - they really do care deeply about...
I am delighted with how well my Mum & Dad have settled in to Sutton Park Grange. They have been there just over 4 weeks now and I've been so impressed with the way the staff have gone out of their way to address my parents' needs and to make them feel welcome and valued. My parents really appreciate the friendliness and cheeriness of the staff and the attention to detail regarding their care. The home is warm, bright and welcoming, with a lovely garden which my parents really enjoy sitting in, and they are making new friends and starting to enjoy new activities. I am so relieved to have found a home where they are so comfortable and well looked after. Thank you, Sutton Park Grange!
Thank you so much for your lovely review. Our team works hard to create a welcoming and caring environment, so knowing that your parents feel valued, comfortable, and at home is incredibly rewarding.It's wonderful to hear they're enjoying the garden, making new friends, and getting involved in...
Good care was given to my mum, staff were polite, helpful and welcoming. Beautiful home, others who visited also commented on how nice it was and that they would stay there themselves if the need ever arose. I wouldn't hesitate to recommend this care home.
Thank you so much for taking the time to write a review. We're truly grateful that your mum felt well cared for and that you and your visitors had such a positive experience. It means a lot to our team to hear that you'd recommend us - we're always here to provide a welcoming and supportive environment
The home is like a hotel, and smells fresh, but it is the staff who make it extra special. They treat Dad as an individual, with kindness and compassion, going out of their way to help him feel okay. For example, when Dad received a dementia diagnosis and needed to move up to the first floor for more appropriate care, the staff moved him to a room with the same layout as he was used to, so that he wouldn't feel disorientated. Staff seem to genuinely care about Dad and how he's feeling.
The atmosphere is positive, friendly and cheerful with a wide range of activities going on. I've also been impressed with the way staff communicate with me and my sister, involving us in reviewing Dad's care plan, and inviting feedback.
Thank you so much for your kind and thoughtful words. We truly appreciate you taking the time to share your experience of Sutton Park Grange. It's wonderful to hear that Dad has settled in well and is comfortable, clean, and thriving - that is exactly what we strive for. We're especially pleased...
The food is great, the rooms are lovely and it's very homely.
Thank you for taking the time to write such a nice review, it means so much to know that our team's kindness and dedication made such a positive difference.We're also glad you enjoyed the food and homely atmosphere - we truly strive to make everyone feel right at home. Your kind words will be shared with our team, and we look forward to welcoming you and your family again in the future.
Sutton Grange is more like a hotel than a care home. It looks and smells good and the staff are all really lovely.
My mum has always been very creative and a good cook so for her to now have activities to do and quality meals again is great to see.
The people running the activities are lovely - often checking if mum wants to join in and knowing her name from the start. It means a lot. I appreciate being sent the activity schedule each week too.
Thank you to everyone there. We feel like our mum is safe and well looked after.
Thank you so much for taking the time to share such a thoughtful review. We are absolutely delighted to hear that your mum has settled in so well and that Sutton Grange feels like a home away from home for her.It means the world to us to know that she feels safe, cared for, and engaged in...
The prospect of finding the right Care Home for an elderly relative can be daunting but Sutton Park Grange allays all fears. Initial enquiries led to a very warm welcome and a full tour and explanation of all facilities and wide-ranging socially-based activities with tailored support available around the unique needs of every individual. Our relative was, understandably, apprehensive leaving her life-long home to respite, initially. However the wide-spread friendly and caring support alongside the positive interaction with other residents and a first class staff team overcame any doubts to the extent that our elderly Aunt announced she was becoming a permanent resident and hasn't looked back! To find her well-looked after and in fits of giggles with other residents when we visit is heart-warming. If you need a 24/7 support service for a relative in a modern setting with wonderful facilities and a supportive community, then look no further than Sutton Park Grange.
Thank you so much for your thoughtful review, we understand how challenging it can be to find the right care home for a loved one, and we're truly honoured that you chose Sutton Park Grange.It's wonderful to hear that your initial experience with us-from the warm welcome to the tour and overview of...
Making the decision to look for a care home for mom was probably one of the hardest things my sister and I have had to do. Sutton Park Grange was the first on our list to visit. From the moment we entered the home we were both so impressed with the atmosphere the staff and the facilities. Sitting talking with a team member although emotional gave us lots of insight especially regarding their knowledge in dementia care but being the first home we wanted to have a look at a few others to make an informed choice. Nothing else came close. Moving mom in was traumatic but we were all so supported by every member of the team each day became that bit easier. We took advice on when to visit, what to bring and how to behave without this I am not sure what we would have done. Mom is now unrecognisable she has made friends, looks so healthy, takes part in numerous activities and seems to have settled really well. Thank you for taking such exceptional care of our mom.
Thank you so much for your heartfelt review. We understand how difficult the decision to find a care home for a loved one can be, and we're honoured that you chose Sutton Park Grange to support your family during such an emotional time.It means the world to us to hear that you felt welcomed and...
My father came to the care home for 3 weeks respite care while I was away. He didn't like the idea at all as he usually lives independently but he enjoyed the experience and was very well looked after. The only negatives were the lack of other men he could talk to, the evening meal being too early for him at 5:30. He would have liked a phone in his room we could have reached him on and access to sky sport but overall a very positive experience, thank you.
Thank you for your kind review. We're so pleased to hear that your father enjoyed his stay with us and felt well cared for, it was out pleasure to care for him. We're sorry to hear that he would have liked a telephone in his room - this is a service we offer to all residents upon request. While we...
I was in Sutton Park Grange a few weeks ago for respite care. I can only speak most highly of the experience. All the staff were kind and helpful at all times, obviously well trained. The food was good and there were activities every morning and afternoon which is essential for socialising. I would recommend it without question.
Thank you so much for your kind words and for taking the time to share your experience at Sutton Park Grange. We are delighted to hear that you had such a positive stay with us and your appreciation of our well trained staff is music to our ears as this is something we work very hard at.Providing...
My main concern is the failure of the home to administer prescribed medication on Monday 10th March. The resident rang me at approximately 7pm to say that she had not been given any of her medication on that day.She was breathless on the phone and said she felt really ill She said she had asked for her tablets and been told that they had not come .I rang the home at about7.40 pm and complained and asked them to rectify the situation. The resident rang me on the 11th at 10am to tell me she had just been given her medication.She was still breathless and I suggested she stayed in bed as she said she had not slept much. The resident has atrial fibrillation and high blood pressure and ensuring that she receives her prescribed medication is an essential component of her care.
Thank you for sharing your feedback. As we discussed during our recent telephone conversation. Unfortunately, as the registered manager I have not had the opportunity prior to now to address these issues, directly, with you, but I am committed to ensuring they are properly addressed. Regarding...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sutton Park Grange.
There are no upcoming events for Sutton Park Grange.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Sutton Park Grange.
Meet the Team (4)

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.
I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.
I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.

I help families who are looking for care for their loved ones, but often, most people have no idea where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.

My role as Well-being & Lifestyle Coordinator is to organise meaningful activities for the residents, which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK, where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work, I enjoy walking in Sutton Park and practicing Yoga.
I also play the Handpan and like playing this for the residents, too!

I’m responsible for cooking delicious meals for our residents, and I love welcoming their families to join us for special occasions in our Celebration Room. I plan our menus to meet residents’ nutritional needs while reflecting their individual likes and dislikes. All ingredients are ordered daily, and my team and I freshly prepare every dish.
My ExperienceI have been working in the Care Sector for 20 years as a chef. I have entered and won many competitions over the years.
About MeI love being with my family and friends in my spare time. I live with my partner, grown-up children and my little dog Henry. I love to travel and visit different countries. My hobbies are walking my dog, going to the gym, doing yoga, and meeting friends for brunch.
Frequently Asked Questions about Sutton Park Grange
What types of Care is Sutton Park Grange registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sutton Park Grange have?
There are 56 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Sutton Park Grange?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sutton Park Grange to the centre of Sutton Coldfield?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Park Grange to verify any information. View our terms and conditions. Sutton Park Grange has an Enhanced Service -more info.