Sutton Park Grange

136 Birmingham Road, Sutton Coldfield B72 1LY
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9.9 87 Reviews
  • Sutton Park Grange, Sutton Coldfield
Sutton Park Grange is a luxury care home by Cinnamon Care Collection, who has been recognised as a Top 20 Most Recommended Large Care Home Group (since 2018) by carehome.co.uk, and is ideally situated along the Birmingham Road close to Sutton Coldfield town centre.

This beautiful new care home provides 56 spacious en-suite bedrooms including a community dedicated to the care of people living with dementia. For couples, or for those who would prefer additional space, there are 4 one-bedroom suites which include an en-suite bedroom, lounge and kitchenette. All ground floor rooms and suites have direct access to their own patio area and landscaped gardens, with the first and second floors boasting a number of large balconies off the communal areas. The home has been cleverly designed to make a number of smaller communities each with their own lounge and dining rooms.

Cinnamon Care Collection pride themselves on training and personal development and the Sutton Park Grange team benefit from an experienced management and training team. The home uses the latest electronic care plans with carers able to update records instantly via the Person Centred Software handsets.

The Sutton Park chefs prepare a sumptuous and varied menu and with the home boasting a private dining room, it's the perfect place for family celebrations. The dedicated activities team ensure hobbies and interests are catered for and with wonderful facilities including a cinema, café-bar plus a hair and beauty salon, there's plenty of opportunity for social interaction.
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Care Provided by Sutton Park Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1695 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • RESPITE Self-Funded Residential Care: £1950 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2150 – £2200

These prices are only a guideline, please contact Sutton Park Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Su Edmonds (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Parking

  • Onsite parking

Sutton Park Grange Reviews (87)

9.9

Sutton Park Grange has a Review Score of 9.9 (9.859) out of 10, based on 47 reviews in the last 2 years.
Over all time Sutton Park Grange has 87 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sutton Park Grange
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Total of 87, showing 41-60
Review from Susan M (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has come on leaps and bounds since she has been here. We know in our hearts we made the right choice that was best for her. If she has been ill, we have always been contacted, nothing is ever too much. Mom has made lots of friends while here and she loves taking part in all activities and she loves
to update us when we visit. We cannot thank the staff enough for what they do for Mom.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a wonderful review and it is great to see your mum not only joining in and enjoying the activities, but encouraging other residents too, really making them feel welcome.

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Review from Anastasios D (Son of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sutton Park Grange is a fresh, impressive-looking home that resembles a 5-star hotel. It is clean, with a very pleasant environment and it is run by attentive, caring and respectful staff. My father stayed there for respite care for a week in mid-November 2023 and he as well as the family felt that
he was in good hands. When my time comes, I would certainly be looking to stay at this place too.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for choosing Sutton Park Grange for a respite stay for your father whom we loved having to stay and we hope that we see him for another stay in the future.

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Review from Patricia B (Respite Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I needed to be looked after. I had been in hospital. As I live alone my daughter thought my stay here would be beneficial. I have enjoyed my stay and feel better for it.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review and we were delighted to have looked after you during your recovery and that you felt better for your stay here.

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Review from K M (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Sutton Park Grange this summer and was made to feel both welcomed and cared for. The staff were attentive and thoughtful and sensitively handled her transfer to the dementia floor after a few weeks. Mum has had ups and downs and is now more settled. She has participated increasingly
with the activities on offer. As frequent visitors, my brother and I, as well as our families have been made welcome. We are pleased with Sutton Park Grange as a home for Mum.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review and it is lovely to see how Mum enjoying more activities and settling into life here at Sutton Park Grange.

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Review from Alison S (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sutton Park Grange since July 2021. The current leadership is very responsive, kind, understanding and highly effective.
As my mother's dementia has depended, there is great care and support both for her and me. Mum doesn't eat well and struggles with personal care,
but the carers continue to try to encourage her.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a review and for your appreciation of the care and support we provide to both residents and their families, as this is something we aim to achieve with the relationship-centred care we always strive to deliver.

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Review from S H (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Sutton Park Grange at the very end of July and the staff were so kind and helpful to me in assisting me to make the decision on her behalf. The admissions manager took the time to meet with me, to talk me through exactly how the moving-in day would run and what I needed to do beforehand.
When we arrived, everyone came to meet Mum and to introduce themselves, her room was ready, her clothes labelled and hung in her wardrobe. Wonderful!
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

We understand what a huge decision making the move into care is for families and aim to make the actual move in day as seamless as possible, so thank you for your review and we are delighted that Mum has settled into life here at Sutton Park Grange.

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Review from Shirley C (Niece of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Sutton Park Grange for two weeks and has settled very well. She is gaining in confidence and enjoying all the wonderful care she is receiving. She is beginning to make new friendships with fellow residents and starting to join in with activities, especially when there are word games
in the bistro. Thank you to all the staff for all you do for her.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write a review and I will ensure your kind words are passed onto the team. It is lovely to see how your aunt is now settling into life here and enjoying her new found friendships.

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Review from Nicola B (Respite Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Sutton Park Grange for the last five days after being in hospital for five weeks. What can I say, the team have been amazing in helping my mom feel comfortable and at ease in the short time she has been there. The management team have gone above and beyond to help Mom settle
and the whole team have been amazing, incredibly caring and supportive to Mom's needs. We can not thank you enough and we have seen a massive improvement in Mom's mood and comfort in the short time she has been in the care of Sutton Park Grange. Mom hasn't yet taken part in any activities as she is still building up her strength and confidence to participate. Thank you so much for all you have done so far for my mother. Five stars from me.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your kind words which we will pass on to the team.

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Review from P G (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Park Grange is a well appointed care home with a touch of luxury. Whenever I've been in to visit my mother it's always looked and smelled clean. The garden is well maintained and it's nice that the residents are encouraged to take part in the planting. Staff are always very pleasant and helpful,
though they seem to have been a bit short-staffed over the last few weeks. It's comforting to know that carer/resident bonding is nurtured, as this will help my mother feel as safe and valued as possible.
Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for your review. It is lovely to hear you are happy that we are looking after your mother well and you feel she is safe and valued. We review our staffing levels on a daily basis and do our utmost to maintain the staffing numbers throughout the twenty-four hour period. We have been recruiting to enhance our current staffing levels with some new team members already going through their induction and you will see new faces join us soon.

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Review from S F (Brother of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been made very welcome at the home, and she is happy there. The accommodation is first class, and my sister particularly appreciates the activities.
Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for your comments. It is lovely to hear that your sister is happy living here at Sutton Park Grange.

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Review from R P (Power of Attorney of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy at Sutton Park Grange. She has a very comfortable room, which is ensuite and wonderful attentive care from the staff, and the food is excellent.
Reply from Su Edmonds, General Manager at Sutton Park Grange

Thank you for your comments; we are glad that you are happy with the service provided.

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Review from Elaine C (Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable care.
Good food.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have both you and your husband stay with us after your operation, and we hope you will consider us again in the future.

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Review from Martin C (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia - thankfully not too far advanced, but a series of accidents at home and the realisation on our part that she needs greater care than could be managed at home prompted us to look at Sutton Park Grange, which had been recommended by a friend. The pre-admission process was well handled
- as was the assessment of Mum's condition and needs. She took up residence in Jan '23 and was made to feel very welcome. She had a serious health issue a few days later, and the speedy intervention of the care team identified the issue and got her to the hospital - had she been at home, it might not have been a positive outcome. Since then, she has been well cared for; she is safe, the staff are friendly; the food is good; there are things to do and people to talk to. We can go and see her, and she can come out with us whenever we want. Our day-to-day concerns for her welfare are all under control.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your positive review and recognition of the care team intervention for Mum. We are delighted that she made a speedy recovery and has settled into life here at Sutton Park Grange.

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Review from Alison W (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad and I have been treated with nothing but kindness since he moved into Sutton Park Grange in April following a spell in hospital. The whole team are welcoming, supportive and easy to communicate with - as well as being across every detail of Dad's needs and being very helpful during the moving-in
process. I have been endlessly impressed at the range of activities on offer and the quality of accommodation and food. Despite taking some time to settle in due to his condition, he seems happy, is eating well and is starting to enjoy his new surroundings.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a positive review, and it is lovely to see how well Dad is settling into life here at Sutton Park Grange and enjoying life here to the full.

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Review from Jane H (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Sutton Park Grange following the death of my father. She was very depressed and didn't want to eat or speak to anybody. I cannot believe the change in her! With the help of the wonderful staff and amazing chefs, she is now eating and socialising with other residents and carers.
She hasn't taken part in any activities yet. There is a good range of activities, and I'm sure with the help of the wonderful staff, she'll soon be joining in.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write your review; it is really appreciated.
It is lovely to see your Mum settling in here at Sutton Park Grange, chatting to other residents in the Bistro, and gradually making new friends, and she enjoyed the Coronation celebrations we had.

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Review from David S (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Going into Sutton Park Grange for two weeks was my 94-year-old mother's first experience of respite, and she was very apprehensive beforehand. However, when we arrived, the staff were very welcoming to both Mom and ourselves. Mom's first impressions were very positive. While we were settling Mom into
her room, which was beautifully appointed, complete with en-suite, several staff from various departments came and introduced themselves and welcomed Mom.
We rang after a couple of days and were reassured Mom had settled well and chatted with other residents.
When Mom came home, she could not wait to tell everyone how lovely the place was, how kind the staff were, and most importantly to her, how lovely the food was, with lots of choices.
We were really pleased with all aspects of care given to Mom, and Mom said she would be very happy to go back again in the future. We could not have asked for a better outcome.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for both choosing Sutton Park Grange for your Mum's respite stay and for taking the time to write such a wonderful review.
It was a pleasure to have your Mum to stay with us, and we look forward to welcoming her back again in a couple of months.

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Review from Nick C (Son of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, good experience. Stay was for six weeks of respite care, then Dad returned home. The staff were attentive and caring, Dad was reasonably happy but became somewhat bored. This is mainly associated with his person, but more relevant activities would have been a benefit. The exception is Dad will
return again on a respite basis.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have Dad stay with us, especially as it was at a sad time for him.
We look forward to welcoming him back for a further respite stay soon, especially as we now we have more gents living here and will aim to provide more relevant activities.

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Review from J B (Respite Resident) assisted by family/friend published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have very much enjoyed my stay here. Everyone is so helpful and kind. I would not hesitate to come again for respite care.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was an absolute delight to have you stay with us, and we hope to welcome you back for another stay in the near future.

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Review from Susan W (Friend of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care and attention that my friend and ex-neighbour has received whilst spending a week here at Sutton Park Grange. Every attention to detail has been achieved in this wonderful care facility, the food is amazing, and all the staff are pleasant and very professional. Thanks
to all for making my friends stay so pleasurable.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a kind review, and it was lovely to see your friend enjoy catching up with everyone again during her stay here and a delight to have her stay with us.

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Review from Jane H (Daughter of Resident) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum found moving into a care home challenging, but from the start, staff have done their best to make the transition as easy as possible. She tells me the staff are all very kind and the food is good with wine with her meals if she wants it. I have observed both to be true. Mum has been at Sutton Park
since it opened. Although Mum would prefer her laundry to be done by me, I have always found it is done much more quickly than I would have done it and is beautifully ironed. The environment is clean and pleasant. A very wide range of activities are provided all day every day, and I can see from the Facebook photos Mum participates and enjoys them. As family members, we are always made to feel welcome, as is our dog, who Mum loves to see. Of special note is the intergenerational activity with preschool children, which I attend with my granddaughter. She loves the songs and games, and my mum enjoys proudly pointing out her daughter and great-granddaughter to other residents.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your lovely review, in particular, about the laundry, which the housekeepers work hard to achieve, and we agree that the music classes are a weekly highlight for both the residents and children alike.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 47 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.859 for Sutton Park Grange is calculated as follows: ( (496 Excellents x 5) + (52 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 561 Ratings = 4.859
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 46 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (8)

Su

Su Edmonds

Job Title: General Manager Joined: 2023

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.


I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.


I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.

Annmarie

Annmarie Platt

Job Title: Deputy Manager Joined: 2022

I manage a great team of care staff supporting them to deliver care that is of the highest standards to our residents. I carry out preadmission assessments for residents wishing to stay at the home and then work with the care team to construct a personalised care plan to meet their needs and deliver the care and support they require. I will then oversee all care delivered within the Home.


I have managed for over 10 years and greatly enjoy working within the care sector. I have supported many Residents and their families and have taken great satisfaction in helping them to settle into their new environments.


I am a Mom of four amazing Sons and a proud Nanny to a beautiful Granddaughter. In my spare time, I enjoy exploring new places with my family. I love all things Marvel and am a massive sci-fi fan. I love a variety of music genres but adore 80’s music and am a massive Elton John fan.

Karen

Karen Handley

Job Title: Home Admissions Advisor Joined: 2021

I help families who looking for care for their loved ones but often have no idea of where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.

Ben

Ben Stevenson

Job Title: Activities Co-Ordinator Joined: 2023

My role as activities coordinator is to organise meaningful activities for the residents which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK and where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work I enjoy walking in Sutton Park and practicing Yoga.
I also plays the Handpan and like playing this to the residents too!

Sam

Sam Smallwood

Job Title: Head Chef Joined: 2021

My Job Role is to Cook the food for Our Residents and their families if they wish to join us for a meal in our Celebration Room. I plan the menus to meet the resident’s nutritional needs and to suit their likes and dislikes. I order all the food daily. Everything is freshly prepared by myself and my team.

Dawn

Dawn Bradnick

Job Title: Head Housekeeper Joined: 2021

I joined Sutton Park Grange in April 2021. It was their goals and values that made me feel that I wanted to be a part of this team.
I manage all aspects of the housekeeping and laundry which includes maintaining the cleanliness of the home to the highest standards and ensure clothes for residents are cleaned, ironed, and returned in a timely manner. I am also responsible to keep my team up to date will all training especially the COSHH standards.

Matt

Matt Capewell

Job Title: Maintenance Manager Joined: 2021

My overall role is to maintain the home. I carry our routine checks daily, weekly and monthly. I liaise and organise contractors and visits into the home as well as general repairs around the home like decorating and plumbing. I support with most residents move in’s with ensuring the rooms are ready but also helping them make their room their new home with little touches like putting their pictures on the walls.

Jenny

Jenny McKean

Job Title: Administrator Joined: 2020

As a home administrator, I lead the Admin team and deal with the Finance, HR and Administration functions for the home. It is a varied busy role but also highly enjoyable. As the first point of contact for the home, we are here to help in any way we can.


I have a wide range of experience in both the public and private sectors. However, for the last seven years, I have spent in care. Working at the head office of a company that owned homes for adults with learning difficulties and mental health issues and then moved on to be an Administrator in a care home.

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