Sutton Park Grange

136 Birmingham Road, Sutton Coldfield B72 1LY
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9.9 93 Reviews
  • Sutton Park Grange, Sutton Coldfield
Sutton Park Grange is a luxury care home from Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Most Recommended Large Care Home Group since 2018. Ideally located on Birmingham Road, close to Sutton Coldfield town centre, the home offers exceptional residential, dementia and respite care in elegant surroundings.

The home features spacious en-suite bedrooms, including a dedicated community for those living with dementia. For couples or individuals seeking additional space, there are four beautifully designed one-bedroom care suites, each comprising an en-suite bedroom, lounge and kitchenette. All ground floor rooms and suites enjoy direct access to private patio areas and landscaped gardens, while the upper floors offer generous balconies adjoining the communal spaces. The home is thoughtfully arranged into smaller communities, each with its own lounge and dining room, creating a warm and homely atmosphere.

Residents enjoy a vibrant lifestyle with a varied activities programme, alongside superb facilities including a cinema, café-bar, hair and beauty salon and private dining room. Talented chefs prepare freshly cooked, delicious meals daily, making dining a highlight of life at Sutton Park Grange.

An experienced management team, supported by Cinnamon’s central training and quality teams, ensures the highest standards of care.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and well-being. This includes introducing Sensio RoomMate to help reduce falls, and PainChek, an intelligent digital pain assessment tool, across all homes. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.
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Care Provided by Sutton Park Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1950
  • RESPITE Self-Funded Residential Dementia Care: from £1950

Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.

These prices are only a guideline, please contact Sutton Park Grange to find out the exact price for your requirements.

Contact Sutton Park Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Sutton Park Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Su Edmonds (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (56)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Parking

  • Onsite parking

Sutton Park Grange Reviews (93)

9.9

Sutton Park Grange has a Review Score of 9.9 (9.885) out of 10, based on 40 reviews in the last 2 years.
Over all time Sutton Park Grange has 93 reviews.

Overall Experience
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Reviewer Connection to Sutton Park Grange
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Total of 93, showing 41-60
Review from J G (Daughter of Resident) published on 29 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Within the home, there is a really warm and caring atmosphere. All the staff are lovely and go out of their way to help and make you feel welcome. My mother is so well cared for that I can think of no better place for her to be.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write such a lovely review and for choosing Sutton Park Grange for Mum's care.
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Review from Jenny C (Daughter-in-law of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was a resident for around one year. The staff are wonderful, and so caring, and they go above and beyond. Unfortunately, my father-in-law passed away last week, but the care and support he and all of the family received were incredible. Absolutely amazing. Thank you to all of the staff
for everything.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such kind words, which I will ensure are passed on to the team. It was a pleasure to have your father-in-law as a resident, and he will be sadly missed.
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Review from Margaret C (Resident) assisted by family/friend published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints, the activities and food very good. Staff are lovely. Everyone in charge are great. I am very happy with everything.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeWe are so pleased to hear that you were happy with everything, thank you for choosing Sutton Park Grange.
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Review from Julia C (Daughter of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a relief! When Mom had a fall the fabulous staff came to my rescue. With a beautiful room and place for Mom to be safe and well looked after. Thank you so much, I have been so happy with Mom's care. Everyone is so friendly, she is looking great and happy. Thank you so much. I wish I could move
in myself!
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write such a lovely review, it was our pleasure to look after Mum, who really engaged with all the activities. We hope she comes back to see us again soon.
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Review from Brenda H (Respite Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with all the staff and décor of Sutton Park Grange. The care I received during my stay was beyond excellent.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for choosing Sutton Park Grange for a respite stay, it was a pleasure to have you here and I am glad you enjoyed it.
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Review from Helen H (Daughter of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely thankful to the caring staff at Sutton Park Grange for the level of support and care my parents got during their four weeks there. The care home and its facilities are of the highest quality. The food was delicious, and there was enough of variety. The daily entertainment was fantastic,
and the entire staff was all very friendly and helpful. Many thanks.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for choosing us and for taking the time to write a review, it was great to see your mum improve so much during their stay and they really enjoyed getting involved in everyday life here at Sutton Park Grange.
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Review from Susan M (Daughter of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has come on leaps and bounds since she has been here. We know in our hearts we made the right choice that was best for her. If she has been ill, we have always been contacted, nothing is ever too much. Mom has made lots of friends while here and she loves taking part in all activities and she loves
to update us when we visit. We cannot thank the staff enough for what they do for Mom.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such a wonderful review and it is great to see your mum not only joining in and enjoying the activities, but encouraging other residents too, really making them feel welcome.
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Review from Anastasios D (Son of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sutton Park Grange is a fresh, impressive-looking home that resembles a 5-star hotel. It is clean, with a very pleasant environment and it is run by attentive, caring and respectful staff. My father stayed there for respite care for a week in mid-November 2023 and he as well as the family felt that
he was in good hands. When my time comes, I would certainly be looking to stay at this place too.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for choosing Sutton Park Grange for a respite stay for your father whom we loved having to stay and we hope that we see him for another stay in the future.
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Review from Patricia B (Respite Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I needed to be looked after. I had been in hospital. As I live alone my daughter thought my stay here would be beneficial. I have enjoyed my stay and feel better for it.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for your review and we were delighted to have looked after you during your recovery and that you felt better for your stay here.
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Review from K M (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Sutton Park Grange this summer and was made to feel both welcomed and cared for. The staff were attentive and thoughtful and sensitively handled her transfer to the dementia floor after a few weeks. Mum has had ups and downs and is now more settled. She has participated increasingly
with the activities on offer. As frequent visitors, my brother and I, as well as our families have been made welcome. We are pleased with Sutton Park Grange as a home for Mum.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for your review and it is lovely to see how Mum enjoying more activities and settling into life here at Sutton Park Grange.
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Review from Alison S (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sutton Park Grange since July 2021. The current leadership is very responsive, kind, understanding and highly effective.
As my mother's dementia has depended, there is great care and support both for her and me. Mum doesn't eat well and struggles with personal care,
but the carers continue to try to encourage her.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write a review and for your appreciation of the care and support we provide to both residents and their families, as this is something we aim to achieve with the relationship-centred care we always strive to deliver.
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Review from S H (Daughter of Resident) published on 25 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Sutton Park Grange at the very end of July and the staff were so kind and helpful to me in assisting me to make the decision on her behalf. The admissions manager took the time to meet with me, to talk me through exactly how the moving-in day would run and what I needed to do beforehand.
When we arrived, everyone came to meet Mum and to introduce themselves, her room was ready, her clothes labelled and hung in her wardrobe. Wonderful!
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeWe understand what a huge decision making the move into care is for families and aim to make the actual move in day as seamless as possible, so thank you for your review and we are delighted that Mum has settled into life here at Sutton Park Grange.
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Review from Shirley C (Niece of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Sutton Park Grange for two weeks and has settled very well. She is gaining in confidence and enjoying all the wonderful care she is receiving. She is beginning to make new friendships with fellow residents and starting to join in with activities, especially when there are word games
in the bistro. Thank you to all the staff for all you do for her.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for taking the time to write a review and I will ensure your kind words are passed onto the team. It is lovely to see how your aunt is now settling into life here and enjoying her new found friendships.
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Review from Nicola B (Respite Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been with Sutton Park Grange for the last five days after being in hospital for five weeks. What can I say, the team have been amazing in helping my mom feel comfortable and at ease in the short time she has been there. The management team have gone above and beyond to help Mom settle
and the whole team have been amazing, incredibly caring and supportive to Mom's needs. We can not thank you enough and we have seen a massive improvement in Mom's mood and comfort in the short time she has been in the care of Sutton Park Grange. Mom hasn't yet taken part in any activities as she is still building up her strength and confidence to participate. Thank you so much for all you have done so far for my mother. Five stars from me.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you so much for your kind words which we will pass on to the team.
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Review from P G (Daughter of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Park Grange is a well appointed care home with a touch of luxury. Whenever I've been in to visit my mother it's always looked and smelled clean. The garden is well maintained and it's nice that the residents are encouraged to take part in the planting. Staff are always very pleasant and helpful,
though they seem to have been a bit short-staffed over the last few weeks. It's comforting to know that carer/resident bonding is nurtured, as this will help my mother feel as safe and valued as possible.
Reply from Su Edmonds, General Manager at Sutton Park GrangeThank you for your review. It is lovely to hear you are happy that we are looking after your mother well and you feel she is safe and valued. We review our staffing levels on a daily basis and do our utmost to maintain the staffing numbers throughout the twenty-four hour period. We have been recruiting to enhance our current staffing levels with some new team members already going through their induction and you will see new faces join us soon.
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Review from S F (Brother of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been made very welcome at the home, and she is happy there. The accommodation is first class, and my sister particularly appreciates the activities.
Reply from Su Edmonds, General Manager at Sutton Park GrangeThank you for your comments. It is lovely to hear that your sister is happy living here at Sutton Park Grange.
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Review from R P (Power of Attorney of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy at Sutton Park Grange. She has a very comfortable room, which is ensuite and wonderful attentive care from the staff, and the food is excellent.
Reply from Su Edmonds, General Manager at Sutton Park GrangeThank you for your comments; we are glad that you are happy with the service provided.
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Review from Elaine C (Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comfortable care.
Good food.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeIt was a pleasure to have both you and your husband stay with us after your operation, and we hope you will consider us again in the future.
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Review from Martin C (Son of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has dementia - thankfully not too far advanced, but a series of accidents at home and the realisation on our part that she needs greater care than could be managed at home prompted us to look at Sutton Park Grange, which had been recommended by a friend. The pre-admission process was well handled
- as was the assessment of Mum's condition and needs. She took up residence in Jan '23 and was made to feel very welcome. She had a serious health issue a few days later, and the speedy intervention of the care team identified the issue and got her to the hospital - had she been at home, it might not have been a positive outcome. Since then, she has been well cared for; she is safe, the staff are friendly; the food is good; there are things to do and people to talk to. We can go and see her, and she can come out with us whenever we want. Our day-to-day concerns for her welfare are all under control.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for your positive review and recognition of the care team intervention for Mum. We are delighted that she made a speedy recovery and has settled into life here at Sutton Park Grange.
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Review from Alison W (Daughter of Resident) published on 6 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad and I have been treated with nothing but kindness since he moved into Sutton Park Grange in April following a spell in hospital. The whole team are welcoming, supportive and easy to communicate with - as well as being across every detail of Dad's needs and being very helpful during the moving-in
process. I have been endlessly impressed at the range of activities on offer and the quality of accommodation and food. Despite taking some time to settle in due to his condition, he seems happy, is eating well and is starting to enjoy his new surroundings.
Reply from Karen Handley, Home Admissions Advisor at Sutton Park GrangeThank you for such a positive review, and it is lovely to see how well Dad is settling into life here at Sutton Park Grange and enjoying life here to the full.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Sutton Park Grange is calculated as follows: ( (432 Excellents x 5) + (36 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 477 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Su

Su Edmonds

Job Title: General Manager Joined: 2023

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.


I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.


I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.

Karen

Karen Handley

Job Title: Home Admissions Advisor Joined: 2021

I help families who are looking for care for their loved ones, but often, most people have no idea where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.

Ben

Ben Stevenson

Job Title: Well-being & Lifestyle Coordinator Joined: 2023

My role as Well-being & Lifestyle Coordinator is to organise meaningful activities for the residents, which are tailored to dementia where appropriate.


I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK, where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.


Out of work, I enjoy walking in Sutton Park and practicing Yoga.


I also play the Handpan and like playing this for the residents, too!

Sam

Sam Smallwood

Job Title: Head Chef Joined: 2021

What I Do
I’m responsible for cooking delicious meals for our residents, and I love welcoming their families to join us for special occasions in our Celebration Room. I plan our menus to meet residents’ nutritional needs while reflecting their individual likes and dislikes. All ingredients are ordered daily, and my team and I freshly prepare every dish.


My Experience
I have been working in the Care Sector for 20 years as a chef. I have entered and won many competitions over the years.


About Me
I love being with my family and friends in my spare time. I live with my partner, grown-up children and my little dog Henry. I love to travel and visit different countries. My hobbies are walking my dog, going to the gym, doing yoga, and meeting friends for brunch.

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