Sutton Park Grange

136 Birmingham Road, Sutton Coldfield B72 1LY
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9.8 85 Reviews
  • Sutton Park Grange, Sutton Coldfield
Sutton Park Grange is a luxury care home by Cinnamon Care Collection, who has been recognised as a Top 20 Most Recommended Large Care Home Group (since 2018) by carehome.co.uk, and is ideally situated along the Birmingham Road close to Sutton Coldfield town centre.

This beautiful new care home provides 56 spacious en-suite bedrooms including a community dedicated to the care of people living with dementia. For couples, or for those who would prefer additional space, there are 4 one-bedroom suites which include an en-suite bedroom, lounge and kitchenette. All ground floor rooms and suites have direct access to their own patio area and landscaped gardens, with the first and second floors boasting a number of large balconies off the communal areas. The home has been cleverly designed to make a number of smaller communities each with their own lounge and dining rooms.

Cinnamon Care Collection pride themselves on training and personal development and the Sutton Park Grange team benefit from an experienced management and training team. The home uses the latest electronic care plans with carers able to update records instantly via the Person Centred Software handsets.

The Sutton Park chefs prepare a sumptuous and varied menu and with the home boasting a private dining room, it's the perfect place for family celebrations. The dedicated activities team ensure hobbies and interests are catered for and with wonderful facilities including a cinema, café-bar plus a hair and beauty salon, there's plenty of opportunity for social interaction.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1695 – £1800
  • Self-Funded Residential Dementia Care: £1750 – £1800
  • RESPITE Self-Funded Residential Care: £1950 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £2150 – £2200

These prices are only a guideline, please contact Sutton Park Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Su Edmonds (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (56)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Parking

  • Onsite parking

Sutton Park Grange Reviews (85)

Total of 85, showing 61-80
9.8

Sutton Park Grange has a Review Score of 9.8 (9.842) out of 10, based on 49 reviews in the last 2 years. Over all time Sutton Park Grange has 85 reviews.

Overall Experience

  • 78
  • 6
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Date Published

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Review from Richard F (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Sutton Park Grange for two weeks; we needed to go away and looked at homes around the Sutton area. Sutton Park Grange was way out ahead in terms of comfort, care and facilities. Karen Handley came to our house to see and assess my mum, taking time to discuss what my mum's likes and
dislikes were and to get a feeling of how my mum lived. Unfortunately, she has advanced dementia so is unable to speak herself. I thought it was great how much time was taken to see my mum at home. We also went to the home, and I was very impressed with the tour around the home. The room my mum was in was fantastic! It was more like a five-star hotel room than a care home. The food is lovely, different menus daily, coffee and cake bar to boot! The home has a cinema room, gardens to relax in, daily activities etc. The staff are all fantastic; they do a brilliant job. Thank you for taking the time to look after my mum - she came home in better shape than when she went in!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for such a wonderful review - it was lovely to look after your Mum so you could take Dad on holiday, and we appreciate your kind words.

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Review from C P (Respite Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason for my visits was for post-operative care before returning home alone. There was everything I could have wished for. Luxury facilities and service with compassionate care from the staff, who gave me the confidence to continue my recovery.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your reply, and we are pleased that your stay here gave you the confidence to continue your recovery at home.

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Review from Angela B (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Sutton Park Grange at the beginning of October. She has been welcomed by everyone and has settled very well. The team are amazing and caring, and the food is lovely. Her mobility has improved with extra walking and activities.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write such a nice review, and it has been a pleasure to see how quickly Mum has settled here at Sutton Park Grange and formed some lovely new friendships.

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Review from Cynthia M (Respite Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at Sutton Park Grange was superb. The details taken in my care were first-class in every way. Whether it is respite care or a resident, nothing is too much. Cannot recommend this home enough.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a lovely review, and it was a pleasure to support you in your recovery.

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Review from Margaret S (Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful and kind.
All the staff very kind and helpful.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review and kind words, and we are so pleased that you have made a full recovery.

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Review from Yvonne L (Partner of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Park Grange is a lovely care home. My partner was very happy there. He loved the food, and the ambience and thought the staff were extremely kind and caring. His bedroom was relaxing and clean. He would be happy to stay at the residential home again, and we are hoping he will be able to early
next year.
Only one disappointment, he fell the day before he was due to leave the home and hurt his head. I was unable to drive, after an operation, so couldn’t take him to the hospital. Apparently, there was no one available at the home to take him, so a friend of ours drove him there and stayed with him until he was discharged. Otherwise, care and support would have been rated excellent.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have your partner stay here for a respite stay, and thank you for taking the time to write a review.
With regards to his fall, we were advised by the ambulance service that due to the long delay at A&E on that day, he would more likely be seen sooner if a family member took him to A&E than a carer in an ambulance.
We look forward to welcoming him back to Sutton Park Grange again early next year.

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Review from J W (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care following a hospital stay. The staff at Sutton Park Grange were wonderful - the care provided exceeded our expectations. The home is a happy and friendly environment. Thank you for your kindness.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have your Mum here, and thank you for your kind words.

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Review from Karen T (Private Carer of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really was made to feel welcome right from the start to the end.
Staff very friendly, helpful and professional.
The standards are beyond better than expected; they are outstanding.
I felt that my service user was in a safe place on respite and would get the quality of care they need.
They treated
me with respect and made me feel welcome.
If I wasn't already in a job that I adore and enjoy, I would like to have worked there.
Fresh smell, tidy and kept to very high standards; it's like a luxury holiday retreat, somewhere I would highly recommend for anyone to either work there or be a resident, it is a safe place and professional, it's outstanding, 10-stars or more if I had the option, my other visits were just as good - top rating.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a wonderful review, which is especially appreciated coming from a fellow professional carer, and if you do ever want to change jobs, please do give us a call.

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Review from Mark G (Son of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say, from the moment I went to view this care home for my mother, I knew it was the ideal place for her to be. Yes, it is expensive, but when you want the best for an elderly relative, this is the perfect place. The facilities are second to none, the building interior is so welcoming, colourful
and bright. I remember smiling when I first walked in and being greeted by very friendly staff. The caring staff themselves are a wonderful bunch of people; they have looked after our mother in a friendly, professional, dignified and caring manner, and my mother has become very friendly with quite a few of them.
Being a new care home, and a new building in its own right, there are a few issues, plumbing in the bathroom and the second set of main entrance doors, which can be too accessible for my liking, especially when you have a resident with questionable logic.
On the whole, it is a lovely home to visit a relative, and for a relative to stay long term - 5-stars from me.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write such a glowing review, particularly about our care team, who we agree with you are a wonderful bunch.
The plumbing issues are now resolved, and please be assured that the entrance doors are turned to keypad entry and exit only when reception is not manned to ensure we keep residents safe.

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Review from Jessica J (Granddaughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the standard of care my grandad receives at Sutton Park Grange. It is clear that he is very well looked after and genuinely cared for. Staff at the home are always going the extra mile, and Grandad has never looked more relaxed and comfortable.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such kind words, and it is a delight to care for your Granddad.

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Review from Kathleen K (Resident) assisted by family/friend published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very kind and very helpful. Room extremely comfortable, clean and tidy. Food was good, but only small portions.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your kind review, and we are glad that you enjoyed your stay here and that the staff were kind and helpful.
Feedback from residents here has been that the larger portions we served to them felt overwhelming and they would prefer to ask for more if they wished. I am sorry that this was not communicated to you as we would have been more than happy to serve you larger portions and will ensure this happens if you come to stay with us again. Thank you again for choosing Sutton Park Grange.

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Review from Clare B (Daughter of Resident) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has shown my mum kindness and compassion since her arrival for her respite stay at Sutton Park Grange following her accident.
Carers and other staff have responded to her needs whenever necessary.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your kind words, and we look forward to seeing Mum on the road to recovery very soon.

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Review from S B (Respite Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two weeks stay after leaving hospital has been a great help to my recovery. The surroundings, food - everything excellent, and the staff so kind and caring. I would have no hesitation in recommending Sutton Park Grange to anyone.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write such a lovely review. We wish you all the best in your continued recovery and remember you are always welcome to pop back and say hello.

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Review from Charisse R (Niece of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were dissatisfied with the level of care that my uncle was receiving at his previous care home. We researched various care homes in the Sutton Coldfield area and then arranged to attend at Sutton Park Grange for a preliminary inspection. From the outset, we were impressed with the standard of the
premises, the facilities for residents and the staff that we met. We subsequently arranged for my uncle to be transferred to Sutton Park Grange. We have been totally satisfied with all aspects of the care that he is receiving and the professionalism of all the staff. We are always made to feel welcome and that the comfort and happiness of the residents is the home's first priority.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for taking the time to write such kind words; your uncle is a pleasure to care for and to see how he is settling in here at Sutton Park Grange is a delight.

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Review from M E (Resident) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Sutton Park Grange. I have been here three months and found the surroundings and care excellent. We have various activities arranged, which stimulates us mentally and physically. The carers work hard to keep us comfortable.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your kind words, Margaret; it is a pleasure to have you as a resident here.

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Review from K H (Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a very pleasant experience. The staff were pleasant, helpful and always ready to what was necessary. I have no negative comments at all.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Sutton Park Grange

We are glad your stay was what you needed; many thanks for your kind words.

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Review from Michael C (Friend of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As from October, this year when my friend moved in, the home has changed her for the best. The staff are all so helpful, friendly and very well trained for her dementia care that she needs. The food is excellent and very well presented. I feel that she now has excellent care in an excellent environment.
Many thanks to each and everyone involved.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Sutton Park Grange

Thank you for your lovely words. We truly do have a great team here at Sutton Park Grange, and every team member is dementia trained. It helps to create a relaxed environment for our residents to enjoy. We will share your lovely comments with the team.

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Review from Barbara C (Friend of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been at Sutton Park Grange care home for a short while, but have really noticed a big change in her. She is more relaxed and has gained a little weight too. The care given here is excellent in every way. All staff are very helpful, polite and knowledgeable. Food is excellent. The
home itself is like a hotel. Absolutely beautiful inside with everything you could possibly need. A very calm and relaxed atmosphere with beautiful decor throughout. Nothing is too much trouble for the staff if you need anything. Thank you.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Sutton Park Grange

Many thanks for taking the time to write a lovely review. It's an absolute honour to be looking after your friend and to have seen how well she is doing since her arrival. I will share your lovely comments with our team.

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Review from J S (Son-in-law of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced declining care in a previous home, we moved our mother-in-law to Sutton Park Grange and noticed an immediate improvement in her well-being (despite dementia). The care provided, the food and the facilities are excellent.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Sutton Park Grange

Thank you very much for your kind words and outstanding review of our beautiful home. We are so glad the move has been positive for you all, and it’s an honour to be supporting your mother-in-law.

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Review from Derek B (Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I entered Sutton Park Grange, I knew it was an extremely well run home, and my expectations have been exceeded. All members of staff, at all levels, are competent, always looking to make your stay memorable and sincerely friendly. I came to Sutton Park Grane within days of the passing
of my wife, and the whole experience has helped me enormously.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Sutton Park Grange

It was an honour to be able to support you at such a difficult time, and the improvement in your wellbeing during your stay here was wonderful to see. Thank you for your kind words.

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Current Review Score: 9.8 (9.842)

Overview of Review Score

The Review Score of 9.8 (9.842) out of 10 for Sutton Park Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.842 for Sutton Park Grange is calculated as follows: ( (505 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 583 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Park Grange is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (8)

Su

Su Edmonds

Job Title: General Manager

Joined: 2023

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.


I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.


I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.

Annmarie

Annmarie Platt

Job Title: Deputy Manager

Joined: 2022

I manage a great team of care staff supporting them to deliver care that is of the highest standards to our residents. I carry out preadmission assessments for residents wishing to stay at the home and then work with the care team to construct a personalised care plan to meet their needs and deliver the care and support they require. I will then oversee all care delivered within the Home.


I have managed for over 10 years and greatly enjoy working within the care sector. I have supported many Residents and their families and have taken great satisfaction in helping them to settle into their new environments.


I am a Mom of four amazing Sons and a proud Nanny to a beautiful Granddaughter. In my spare time, I enjoy exploring new places with my family. I love all things Marvel and am a massive sci-fi fan. I love a variety of music genres but adore 80’s music and am a massive Elton John fan.

Karen

Karen Handley

Job Title: Home Admissions Advisor

Joined: 2021

I help families who looking for care for their loved ones but often have no idea of where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.

Ben

Ben Stevenson

Job Title: Activities Co-Ordinator

Joined: 2023

My role as activities coordinator is to organise meaningful activities for the residents which are tailored to dementia where appropriate.
I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK and where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.
Out of work I enjoy walking in Sutton Park and practicing Yoga.
I also plays the Handpan and like playing this to the residents too!

Sam

Sam Smallwood

Job Title: Head Chef

Joined: 2021

My Job Role is to Cook the food for Our Residents and their families if they wish to join us for a meal in our Celebration Room. I plan the menus to meet the resident’s nutritional needs and to suit their likes and dislikes. I order all the food daily. Everything is freshly prepared by myself and my team.

Dawn

Dawn Bradnick

Job Title: Head Housekeeper

Joined: 2021

I joined Sutton Park Grange in April 2021. It was their goals and values that made me feel that I wanted to be a part of this team.
I manage all aspects of the housekeeping and laundry which includes maintaining the cleanliness of the home to the highest standards and ensure clothes for residents are cleaned, ironed, and returned in a timely manner. I am also responsible to keep my team up to date will all training especially the COSHH standards.

Matt

Matt Capewell

Job Title: Maintenance Manager

Joined: 2021

My overall role is to maintain the home. I carry our routine checks daily, weekly and monthly. I liaise and organise contractors and visits into the home as well as general repairs around the home like decorating and plumbing. I support with most residents move in’s with ensuring the rooms are ready but also helping them make their room their new home with little touches like putting their pictures on the walls.

Jenny

Jenny McKean

Job Title: Administrator

Joined: 2020

As a home administrator, I lead the Admin team and deal with the Finance, HR and Administration functions for the home. It is a varied busy role but also highly enjoyable. As the first point of contact for the home, we are here to help in any way we can.


I have a wide range of experience in both the public and private sectors. However, for the last seven years, I have spent in care. Working at the head office of a company that owned homes for adults with learning difficulties and mental health issues and then moved on to be an Administrator in a care home.

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