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Sutton Park Grange

136 Birmingham Road, Sutton Coldfield, West Midlands B72 1LY
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I can honestly say that she hasn’t been happier for years!Emma D(Daughter of Resident/Service User)
Sutton Park Grange, Sutton Coldfield
Every attention to detail has been achieved in this wonderful care facility, the food is amazingSusan W(Friend of Resident/Service User)
Sutton Park Grange, Sutton Coldfield
There is a genuinely caring atmosphere, a respect for all the residentsDawn M(Daughter of Resident/Service User)
Sutton Park Grange, Sutton Coldfield

Sutton Park Grange is a luxury care home from Cinnamon Care Collection, an award-winning provider recognised by carehome.co.uk as a Top 20 Most Recommended Large Care Home Group since 2018. Ideally located on Birmingham Road, close to Sutton Coldfield town centre, the home offers exceptional residential, dementia and respite care in elegant surroundings.

The home features spacious en-suite bedrooms, including a dedicated community for those living with dementia. For couples or...  

Care Provided by Sutton Park Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,750From £1,950
Residential Dementia CareFrom £1,750From £1,950

Please call for up to date availability and for any seasonal promotions that may be available. Please note that fees are subject to availability and assessments.

Contact Sutton Park Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Su Edmonds(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (56)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (56)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Parking

  • Onsite parking

Sutton Park Grange Reviews (94)

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9.9

Sutton Park Grange has a Review Score of 9.9 (9.879) out of 10, based on 34 reviews in the last 2 years. Over all time Sutton Park Grange has 94 reviews.

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Review from Alison W (Daughter of Resident) published on 6 June 2023 Submitted via Website
Overall Experience

Dad and I have been treated with nothing but kindness since he moved into Sutton Park Grange in April following a spell in hospital. The whole team are welcoming, supportive and easy to communicate with - as well as being across every detail of Dad's needs and being very helpful during the moving-in process. I have been endlessly impressed at the range of activities on offer and the quality of accommodation and food. Despite taking some time to settle in due to his condition, he seems happy, is eating well and is starting to enjoy his new surroundings.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a positive review, and it is lovely to see how well Dad is settling into life here at Sutton Park Grange and enjoying life here to the full.

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Review from Jane H (Daughter of Resident) published on 11 May 2023 Submitted via Postal Card
Overall Experience

My mother moved into Sutton Park Grange following the death of my father. She was very depressed and didn't want to eat or speak to anybody. I cannot believe the change in her! With the help of the wonderful staff and amazing chefs, she is now eating and socialising with other residents and carers. She hasn't taken part in any activities yet. There is a good range of activities, and I'm sure with the help of the wonderful staff, she'll soon be joining in.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write your review; it is really appreciated.

It is lovely to see your Mum settling in here at Sutton Park Grange, chatting to other residents in the Bistro, and gradually making new friends, and she enjoyed the Coronation celebrations we had.

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Review from David S (Son of Resident) published on 26 April 2023 Submitted via Website
Overall Experience
Going into Sutton Park Grange for two weeks was my 94-year-old mother's first experience of respite, and she was very apprehensive beforehand. However, when we arrived, the staff were very welcoming to both Mom and ourselves. Mom's first impressions were very positive. While we were settling Mom into her room, which was beautifully appointed, complete with en-suite, several staff from various departments came and introduced themselves and welcomed Mom.
We rang after a couple of days and were reassured Mom had settled well and chatted with other residents.
When Mom came home, she could not wait to tell everyone how lovely the place was, how kind the staff were, and most importantly to her, how lovely the food was, with lots of choices.

We were really pleased with all aspects of care given to Mom, and Mom said she would be very happy to go back again in the future. We could not have asked for a better outcome.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for both choosing Sutton Park Grange for your Mum's respite stay and for taking the time to write such a wonderful review.

It was a pleasure to have your Mum to stay with us, and we look forward to welcoming her back again in a couple of months.

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Review from Nick C (Son of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience

Overall, good experience. Stay was for six weeks of respite care, then Dad returned home. The staff were attentive and caring, Dad was reasonably happy but became somewhat bored. This is mainly associated with his person, but more relevant activities would have been a benefit. The exception is Dad will return again on a respite basis.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It was a pleasure to have Dad stay with us, especially as it was at a sad time for him.

We look forward to welcoming him back for a further respite stay soon, especially as we now we have more gents living here and will aim to provide more relevant activities.

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Review from J B (Respite Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience

I have very much enjoyed my stay here. Everyone is so helpful and kind. I would not hesitate to come again for respite care.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was an absolute delight to have you stay with us, and we hope to welcome you back for another stay in the near future.

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Review from Susan W (Friend of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience

I am extremely happy with the care and attention that my friend and ex-neighbour has received whilst spending a week here at Sutton Park Grange. Every attention to detail has been achieved in this wonderful care facility, the food is amazing, and all the staff are pleasant and very professional. Thanks to all for making my friends stay so pleasurable.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a kind review, and it was lovely to see your friend enjoy catching up with everyone again during her stay here and a delight to have her stay with us.

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Review from Jane H (Daughter of Resident) published on 6 April 2023 Submitted via Website
Overall Experience

Mum found moving into a care home challenging, but from the start, staff have done their best to make the transition as easy as possible. She tells me the staff are all very kind and the food is good with wine with her meals if she wants it. I have observed both to be true. Mum has been at Sutton Park since it opened. Although Mum would prefer her laundry to be done by me, I have always found it is done much more quickly than I would have done it and is beautifully ironed. The environment is clean and pleasant. A very wide range of activities are provided all day every day, and I can see from the Facebook photos Mum participates and enjoys them. As family members, we are always made to feel welcome, as is our dog, who Mum loves to see. Of special note is the intergenerational activity with preschool children, which I attend with my granddaughter. She loves the songs and games, and my mum enjoys proudly pointing out her daughter and great-granddaughter to other residents.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for your lovely review, in particular, about the laundry, which the housekeepers work hard to achieve, and we agree that the music classes are a weekly highlight for both the residents and children alike.

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Review from B P (Respite Resident) published on 28 March 2023 Submitted via Postal Card
Overall Experience

I enjoyed my stay very much at Sutton Park Grange. The food was excellent, and the staff were very friendly and kind. My bedroom was very comfortable and overlooked the garden. I loved the visit from the ponies, which came into my bedroom and the fact that my little dog could come and visit me while I was there. Only one criticism, my leg covering, which needs to be changed weekly, was overlooked (even though there were several reminders).

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for choosing Sutton Park Grange again for another stay; it was a delight to have your little dog visit you, as we love to have our four-legged friends visit their loved ones too.

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Review from Evie H (Power of Attorney of Resident) published on 21 March 2023 Submitted via Postal Card
Overall Experience
My only reservations are times of personal bathing and some of the laundry care. Particularly when residents have beautiful knitwear. I know you have other residents, some very poorly, but if people like a set routine, I feel it could be arranged. I am happy to explain to someone personally.

The other issue is the TV.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review, and our aim is to offer relationship-centred care to all our residents, and we would be very happy to meet you at a convenient time to ensure we can meet these requests so please do give us a call at the home so we can arrange a care review.

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Review from Richard F (Son of Resident) published on 21 February 2023 Submitted via Website
Overall Experience

My mum stayed at Sutton Park Grange for two weeks; we needed to go away and looked at homes around the Sutton area. Sutton Park Grange was way out ahead in terms of comfort, care and facilities. Karen Handley came to our house to see and assess my mum, taking time to discuss what my mum's likes and dislikes were and to get a feeling of how my mum lived. Unfortunately, she has advanced dementia so is unable to speak herself. I thought it was great how much time was taken to see my mum at home. We also went to the home, and I was very impressed with the tour around the home. The room my mum was in was fantastic! It was more like a five-star hotel room than a care home. The food is lovely, different menus daily, coffee and cake bar to boot! The home has a cinema room, gardens to relax in, daily activities etc. The staff are all fantastic; they do a brilliant job. Thank you for taking the time to look after my mum - she came home in better shape than when she went in!

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you so much for such a wonderful review - it was lovely to look after your Mum so you could take Dad on holiday, and we appreciate your kind words.

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Review from C P (Respite Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience

The reason for my visits was for post-operative care before returning home alone. There was everything I could have wished for. Luxury facilities and service with compassionate care from the staff, who gave me the confidence to continue my recovery.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your reply, and we are pleased that your stay here gave you the confidence to continue your recovery at home.

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Review from Angela B (Daughter of Resident) published on 16 November 2022 Submitted via Website
Overall Experience

My mum moved into Sutton Park Grange at the beginning of October. She has been welcomed by everyone and has settled very well. The team are amazing and caring, and the food is lovely. Her mobility has improved with extra walking and activities.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for taking the time to write such a nice review, and it has been a pleasure to see how quickly Mum has settled here at Sutton Park Grange and formed some lovely new friendships.

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Review from Cynthia M (Respite Resident) published on 28 October 2022 Submitted via Postal Card
Overall Experience

My stay at Sutton Park Grange was superb. The details taken in my care were first-class in every way. Whether it is respite care or a resident, nothing is too much. Cannot recommend this home enough.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a lovely review, and it was a pleasure to support you in your recovery.

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Review from Margaret S (Resident / Service User) published on 3 October 2022 Submitted via Postal Card
Overall Experience
Carers very helpful and kind.

All the staff very kind and helpful.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for your review and kind words, and we are so pleased that you have made a full recovery.

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Review from Yvonne L (Partner of Resident) published on 15 August 2022 Submitted via Website
Overall Experience
Sutton Park Grange is a lovely care home. My partner was very happy there. He loved the food, and the ambience and thought the staff were extremely kind and caring. His bedroom was relaxing and clean. He would be happy to stay at the residential home again, and we are hoping he will be able to early next year.

Only one disappointment, he fell the day before he was due to leave the home and hurt his head. I was unable to drive, after an operation, so couldn’t take him to the hospital. Apparently, there was no one available at the home to take him, so a friend of ours drove him there and stayed with him until he was discharged. Otherwise, care and support would have been rated excellent.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
It was a pleasure to have your partner stay here for a respite stay, and thank you for taking the time to write a review.

With regards to his fall, we were advised by the ambulance service that due to the long delay at A&E on that day, he would more likely be seen sooner if a family member took...  

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Review from J W (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card
Overall Experience

My mum needed respite care following a hospital stay. The staff at Sutton Park Grange were wonderful - the care provided exceeded our expectations. The home is a happy and friendly environment. Thank you for your kindness.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

It was a pleasure to have your Mum here, and thank you for your kind words.

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Review from Karen T (Private Carer of Resident) published on 8 June 2022 Submitted via Website
Overall Experience
I really was made to feel welcome right from the start to the end.
Staff very friendly, helpful and professional.
The standards are beyond better than expected; they are outstanding.
I felt that my service user was in a safe place on respite and would get the quality of care they need.
They treated me with respect and made me feel welcome.
If I wasn't already in a job that I adore and enjoy, I would like to have worked there.

Fresh smell, tidy and kept to very high standards; it's like a luxury holiday retreat, somewhere I would highly recommend for anyone to either work there or be a resident, it is a safe place and professional, it's outstanding, 10-stars or more if I had the option, my other visits were just as good - top rating.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such a wonderful review, which is especially appreciated coming from a fellow professional carer, and if you do ever want to change jobs, please do give us a call.

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Review from Mark G (Son of Resident) published on 19 May 2022 Submitted via Website
Overall Experience
I have to say, from the moment I went to view this care home for my mother, I knew it was the ideal place for her to be. Yes, it is expensive, but when you want the best for an elderly relative, this is the perfect place. The facilities are second to none, the building interior is so welcoming, colourful and bright. I remember smiling when I first walked in and being greeted by very friendly staff. The caring staff themselves are a wonderful bunch of people; they have looked after our mother in a friendly, professional, dignified and caring manner, and my mother has become very friendly with quite a few of them.
Being a new care home, and a new building in its own right, there are a few issues, plumbing in the bathroom and the second set of main entrance doors, which can be too accessible for my liking, especially when you have a resident with questionable logic.

On the whole, it is a lovely home to visit a relative, and for a relative to stay long term - 5-stars from me.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for taking the time to write such a glowing review, particularly about our care team, who we agree with you are a wonderful bunch.

The plumbing issues are now resolved, and please be assured that the entrance doors are turned to keypad entry and exit only when reception is not manned to ensure we keep residents safe.

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Review from Jessica J (Granddaughter of Resident) published on 10 May 2022 Submitted via Website
Overall Experience

Really pleased with the standard of care my grandad receives at Sutton Park Grange. It is clear that he is very well looked after and genuinely cared for. Staff at the home are always going the extra mile, and Grandad has never looked more relaxed and comfortable.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange

Thank you for such kind words, and it is a delight to care for your Granddad.

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Review from Kathleen K (Resident / Service User) published on 5 April 2022 Submitted via Postal Card
Overall Experience

Staff were very kind and very helpful. Room extremely comfortable, clean and tidy. Food was good, but only small portions.

Reply from Karen Handley, Home Admissions Advisor at Sutton Park Grange
Thank you for your kind review, and we are glad that you enjoyed your stay here and that the staff were kind and helpful.

Feedback from residents here has been that the larger portions we served to them felt overwhelming and they would prefer to ask for more if they wished. I am sorry that this...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 05 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

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Meet the Team (4)

Su Edmonds
Su EdmondsJob Title:General ManagerJoined: 2023

I am passionate about leading the team to deliver high-quality care, ensuring that residents can live well in a safe, kind and respectful environment that will enable independence and enhance the enjoyment of all we have to offer. I believe that families & friends are key to helping us to ensure we do the best for the residents.

I am a registered nurse of 30 years in a variety of specialities such as acute & emergency medicine, quality, falls prevention, stroke both acute & rehabilitation and for the last 10 years working in a large residential, nursing & dementia specialist home (clinical lead then general manager) Since the age of 26 all these roles have been in a leadership & management capacity.

I am a mother of one son and have a grandson, my family is very important to me. I recently got married & we have bought a renovation project in Stafford. In my spare time, I read fictional books and enjoy cross stitch. We also own a motorhome so enjoy exploring.

Karen Handley
Karen HandleyJob Title:Home Admissions AdvisorJoined: 2021

I help families who are looking for care for their loved ones, but often, most people have no idea where to start. This can be an emotionally difficult time for the families, and I take my time to understand what their needs are, find out about their relative, the life they have lived and provide them with the relevant details on all aspects of the care we offer. I will then organise the assessment, paperwork & move in, before handing over to our amazing care team who help the residents settle into their new lives here at Sutton Park Grange.

Ben Stevenson
Ben StevensonJob Title:Well-being & Lifestyle CoordinatorJoined: 2023

My role as Well-being & Lifestyle Coordinator is to organise meaningful activities for the residents, which are tailored to dementia where appropriate.

I used to run a surf and yoga retreat in Sri Lanka before moving back to the UK, where I worked in a nursing home as a care assistant and activities coordinator for three years before coming to join the team at Sutton Park Grange.

Out of work, I enjoy walking in Sutton Park and practicing Yoga.

I also play the Handpan and like playing this for the residents, too!

Sam Smallwood
Sam SmallwoodJob Title:Head ChefJoined: 2021
What I Do

I’m responsible for cooking delicious meals for our residents, and I love welcoming their families to join us for special occasions in our Celebration Room. I plan our menus to meet residents’ nutritional needs while reflecting their individual likes and dislikes. All ingredients are ordered daily, and my team and I freshly prepare every dish.

My Experience

I have been working in the Care Sector for 20 years as a chef. I have entered and won many competitions over the years.

About Me

I love being with my family and friends in my spare time. I live with my partner, grown-up children and my little dog Henry. I love to travel and visit different countries. My hobbies are walking my dog, going to the gym, doing yoga, and meeting friends for brunch.

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