Submit a Review for Barchester Crandon Springs Care Home
Glastonbury Road, Wells, BA5 1WE
View full details of Barchester Crandon Springs Care HomeLatest Reviews for Barchester Crandon Springs Care Home
08 June 2026
This was the fourth period of respite care my husband has had at Crandon Springs.
He was delighted to have a room on the main floor with French windows leading out to a patio and then to the gardens.
All the staff were warm and welcoming and made settling in very easy.
The staff managed the
difficult balance of encouraging independence whilst being ready to help if that was required.
We were particularly impressed by the night staff who responded immediately each time my husband got out of bed and triggered the alarm.
My husband has a good appetite and really enjoys the meals at Crandon Springs.
My husband had such a good week and was almost reluctant to come home!
I had a real break knowing my husband was safe and so well cared for.
A huge thank you from both of us to all the staff.
12 May 2026
As a short term respite care option Crandon Springs worked out brilliantly for us. My mum settled swiftly and was well cared throughout. When she inevitablly needs to move into care more permanently, Cradon will be our only consideration.
12 May 2026
I cannot thank ALL the staff at Crandon Springs enough for their professionalism, care, support and kindness helping my mum through one of her most difficult years - it has been such a relief to know that she is so well cared for as I am some distance away. Mum has been very happy at CS and
although she misses her independence she could not have managed without this fabulous care home.
27 April 2026
Mum went into Barchester Crandon Springs for a weeks respite whilst I went away for my birthday. She was very apprehensive as she had never stayed away on her own. The staff rang several times to ensure her needs would be met which gave me reassurance! Mum enjoyed chatting to some residents and
staff were all very nice. Because she needed help as her mobility has declined she said it was 'waiting' she found frustrating and she prefers her own bed. Food could be hotter.
26 February 2026
Mum went into Crandon Springs in wells for Respite Care after staying with me following a Hip break 5 months ago. I was so worried about her holiday here but shouldn't have been! All the staff were amazing, her room was lovely, the food was enjoyed (though not plentiful) and the Activities very much
enjoyed. The only thing that could be improved is daily cleaning of bathroom and bedroom, she will be back!
02 December 2025
Its a plus for all my ratings for Excellence plus plus
So - much many thank yous to all
02 December 2025
We have been totally impressed with the process to obtain respite care for my mum. The team are friendly, efficient and skilled. Mum is now well rested and has nothing but praise for her experience. We will not hesitate to recommend this Care Home to others.
08 October 2025
It was a safe place for me to be in after my knee operation. Well looked after with friendly staff. Two weeks that I was able to prepare to go home where I live on my own. I was able to make good progress in my recovery.
17 September 2025
I arrived at Crandon Springs after a hospital stay for Respite care, the care and attention I have received has been excellent.
All the staff are very respectfull and warm in their approach being attentive whilst maintaining efficiency.
The facilities are first rate providing comfort &
cleanliness, I couldn't ask for more
The food has been good if somewhat over generous.
04 September 2025
I went for 1 week respite care only, unfortunately cannot afford the costs on my limited income.
I have been diagnosed with Huntingsdon disease and at my wits end wondering how or where I will end up!
29 July 2025
Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.
14 July 2025
My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.
14 July 2025
Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help
I felt comfortable and safe and would be happy to come again for respite care
04 July 2025
My family had a Sunday lunch with my father (Fathers Day)
The food & service was excellent. A very enjoyable experience.
Thank you.
23 June 2025
My father has stayed at Crandon Springs several times for respite support. All staff have always remembered him and give him a warm and generous welcome, ensuring he is included in a variety of stimulating activities. His medical needs vary, and care is given to ensure they are met. Though he
reluctant to leave his house, he is happy to stay at Crandon Springs and we feel secure when he is there. (A big thank you to all staff).
He is also welcomed between stays to attend activities as a 'day-visitor', which he finds very stimulating.
18 June 2025
I am absolutely delighted to have my friend in the care of Crandon Springs Care Home. She seems to be having a great time with the numerous musical afternoons, singing and dancing and generally mixing well with other Residents. The Activities team do a fantastic job integrating the Residents so
that they mix well and are kept busy whilst still having one-to-one sessions to make them feel individual. Also, the day trips out to Garden Centres and country walks take advantage of the lovely Somerset countryside as well as trips into Wells itself. When I visit, everyone makes me feel so welcome and cannot do enough to support us. It is just like an extended family. Thank you for all you do.
12 June 2025
My in-laws have been at Crandon Springs since Dec 2024 initially as respite but are now permanent residents.
They have been treated with dignity and kindness by everyone as have we during a very traumatic time.
The home itself feels more like a hotel than a care home, there are no chairs in
circles, peeling paint or offensive odours as we saw on visit to other homes.
Most importantly we know that they are they are safe, warm, fed and cared for. They are treated by the staff as you would hope they'd look after their own family. If there are any concerns they are addressed promptly and we are kept up to date.
Dogs are welcome which means we can bring our dog in for visits and there are always biscuits awaiting her in reception as well as plenty of fuss and cuddles from the staff.
We just wish they would join in with more of the activities! Dad moans that there aren't any activities for the men and there aren't many men in the home to talk to.
More staff would be good for all.
12 June 2025
My mother in law is a resident in Crandon Springs and has been there for 9 months.
In that time we have seen a considerable improvement from when she first arrived.
She is now joining in with singing activities and smiling and laughing. As well as putting on weight with all the fabulous food.
All
the staff are so lovely and caring, we are so lucky.
15 May 2025
Crandon Springs, is a lovely care home. Calm, professionally staffed and well equipped. The activities for residents are excellent. Well organised varied and staffed by very well trained carers. They are entertaining, caring and everyone's needs are considered.
27 March 2025
One week of respite care.
Staff most helpful. The visit was a real success with my wife contented and well cared for. I have sampled the food (lunch on the final day) and can vouch for careful presentation and tasty. Suitable helping size for low activities persons.
Latest Reviews for Barchester Crandon Springs Care Home
08 June 2026
This was the fourth period of respite care my husband has had at Crandon Springs.
He was delighted to have a room on the main floor with French windows leading out to a patio and then to the gardens.
All the staff were warm and welcoming and made settling in very easy.
The staff managed the
difficult balance of encouraging independence whilst being ready to help if that was required.
We were particularly impressed by the night staff who responded immediately each time my husband got out of bed and triggered the alarm.
My husband has a good appetite and really enjoys the meals at Crandon Springs.
My husband had such a good week and was almost reluctant to come home!
I had a real break knowing my husband was safe and so well cared for.
A huge thank you from both of us to all the staff.
12 May 2026
As a short term respite care option Crandon Springs worked out brilliantly for us. My mum settled swiftly and was well cared throughout. When she inevitablly needs to move into care more permanently, Cradon will be our only consideration.
12 May 2026
I cannot thank ALL the staff at Crandon Springs enough for their professionalism, care, support and kindness helping my mum through one of her most difficult years - it has been such a relief to know that she is so well cared for as I am some distance away. Mum has been very happy at CS and
although she misses her independence she could not have managed without this fabulous care home.
27 April 2026
Mum went into Barchester Crandon Springs for a weeks respite whilst I went away for my birthday. She was very apprehensive as she had never stayed away on her own. The staff rang several times to ensure her needs would be met which gave me reassurance! Mum enjoyed chatting to some residents and
staff were all very nice. Because she needed help as her mobility has declined she said it was 'waiting' she found frustrating and she prefers her own bed. Food could be hotter.
26 February 2026
Mum went into Crandon Springs in wells for Respite Care after staying with me following a Hip break 5 months ago. I was so worried about her holiday here but shouldn't have been! All the staff were amazing, her room was lovely, the food was enjoyed (though not plentiful) and the Activities very much
enjoyed. The only thing that could be improved is daily cleaning of bathroom and bedroom, she will be back!
02 December 2025
Its a plus for all my ratings for Excellence plus plus
So - much many thank yous to all
02 December 2025
We have been totally impressed with the process to obtain respite care for my mum. The team are friendly, efficient and skilled. Mum is now well rested and has nothing but praise for her experience. We will not hesitate to recommend this Care Home to others.
08 October 2025
It was a safe place for me to be in after my knee operation. Well looked after with friendly staff. Two weeks that I was able to prepare to go home where I live on my own. I was able to make good progress in my recovery.
17 September 2025
I arrived at Crandon Springs after a hospital stay for Respite care, the care and attention I have received has been excellent.
All the staff are very respectfull and warm in their approach being attentive whilst maintaining efficiency.
The facilities are first rate providing comfort &
cleanliness, I couldn't ask for more
The food has been good if somewhat over generous.
04 September 2025
I went for 1 week respite care only, unfortunately cannot afford the costs on my limited income.
I have been diagnosed with Huntingsdon disease and at my wits end wondering how or where I will end up!
29 July 2025
Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.
14 July 2025
My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.
14 July 2025
Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help
I felt comfortable and safe and would be happy to come again for respite care
04 July 2025
My family had a Sunday lunch with my father (Fathers Day)
The food & service was excellent. A very enjoyable experience.
Thank you.
23 June 2025
My father has stayed at Crandon Springs several times for respite support. All staff have always remembered him and give him a warm and generous welcome, ensuring he is included in a variety of stimulating activities. His medical needs vary, and care is given to ensure they are met. Though he
reluctant to leave his house, he is happy to stay at Crandon Springs and we feel secure when he is there. (A big thank you to all staff).
He is also welcomed between stays to attend activities as a 'day-visitor', which he finds very stimulating.
18 June 2025
I am absolutely delighted to have my friend in the care of Crandon Springs Care Home. She seems to be having a great time with the numerous musical afternoons, singing and dancing and generally mixing well with other Residents. The Activities team do a fantastic job integrating the Residents so
that they mix well and are kept busy whilst still having one-to-one sessions to make them feel individual. Also, the day trips out to Garden Centres and country walks take advantage of the lovely Somerset countryside as well as trips into Wells itself. When I visit, everyone makes me feel so welcome and cannot do enough to support us. It is just like an extended family. Thank you for all you do.
12 June 2025
My in-laws have been at Crandon Springs since Dec 2024 initially as respite but are now permanent residents.
They have been treated with dignity and kindness by everyone as have we during a very traumatic time.
The home itself feels more like a hotel than a care home, there are no chairs in
circles, peeling paint or offensive odours as we saw on visit to other homes.
Most importantly we know that they are they are safe, warm, fed and cared for. They are treated by the staff as you would hope they'd look after their own family. If there are any concerns they are addressed promptly and we are kept up to date.
Dogs are welcome which means we can bring our dog in for visits and there are always biscuits awaiting her in reception as well as plenty of fuss and cuddles from the staff.
We just wish they would join in with more of the activities! Dad moans that there aren't any activities for the men and there aren't many men in the home to talk to.
More staff would be good for all.
12 June 2025
My mother in law is a resident in Crandon Springs and has been there for 9 months.
In that time we have seen a considerable improvement from when she first arrived.
She is now joining in with singing activities and smiling and laughing. As well as putting on weight with all the fabulous food.
All
the staff are so lovely and caring, we are so lucky.
15 May 2025
Crandon Springs, is a lovely care home. Calm, professionally staffed and well equipped. The activities for residents are excellent. Well organised varied and staffed by very well trained carers. They are entertaining, caring and everyone's needs are considered.
27 March 2025
One week of respite care.
Staff most helpful. The visit was a real success with my wife contented and well cared for. I have sampled the food (lunch on the final day) and can vouch for careful presentation and tasty. Suitable helping size for low activities persons.