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Barchester Crandon Springs Care Home

Glastonbury Road, Wells, Somerset BA5 1WE
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All staff at Crandon Springs are kind, helpful and upbeatM H(Son of Resident/Service User)
Barchester Crandon Springs Care Home, Wells
I have always found the staff kind and helpful whenever I have visited the homeD D(Son of Resident/Service User)
Barchester Crandon Springs Care Home, Wells
She enjoyed the activities as well as the food, the staff are all lovely and very caring.Christine B(Daughter of Resident/Service User)
Barchester Crandon Springs Care Home, Wells

Barchester Crandon Springs Care Home is able to offer residential, respite and dementia care for older individuals.

The dedicated team provides high-quality care based on each individual resident's needs and support them to be as independent as possible.

The home features a dedicated dementia unit specially designed to help with difficulties associated with dementia. The interior design, colours and appropriate signage are tailored to individual needs.

Care Provided by Barchester Crandon Springs Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Crandon Springs Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Darius Ivana(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (52)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Visiting

  • No restricted visiting hours. Visitors welcome 7 days a week.

Parking

  • Plenty of on-site free parking.

Barchester Crandon Springs Care Home Reviews (61)

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9.7

Barchester Crandon Springs Care Home has a Review Score of 9.7 (9.659) out of 10, based on 28 reviews in the last 2 years. Over all time Barchester Crandon Springs Care Home has 61 reviews.

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Review from C B (Friend of Resident) published on 16 July 2026 Submitted via Website
Overall Experience

My friend chose Crandon Springs for respite care and I am so glad she did. The staff have been very supportive, helpful, friendly and accommodating. My friend is well cared for and I haven't seen her look as well and happy for at least 2 years. Since staying at Crandon Springs the staff have brought such a positive change to my friend which is a relief to see having been concerned for her wellbeing for some time. I cannot praise the staff too highly. The home is thoughtfully decorated, has a calming atmosphere and is very clean. It is everything you want to feel confident that your loved one is being well cared for.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for taking the time to leave such a positive review. We are delighted to hear that your friend's ongoing respite stay with us has had such a positive impact on her wellbeing and that you have seen such a noticeable difference. Your kind words about our team, the atmosphere of our...  

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Review from Patsy B (Wife of Resident) published on 8 June 2026 Submitted via Website
Overall Experience
This was the fourth period of respite care my husband has had at Crandon Springs.
He was delighted to have a room on the main floor with French windows leading out to a patio and then to the gardens.
All the staff were warm and welcoming and made settling in very easy.
The staff managed the difficult balance of encouraging independence whilst being ready to help if that was required.
We were particularly impressed by the night staff who responded immediately each time my husband got out of bed and triggered the alarm.
My husband has a good appetite and really enjoys the meals at Crandon Springs.
My husband had such a good week and was almost reluctant to come home!
I had a real break knowing my husband was safe and so well cared for.

A huge thank you from both of us to all the staff.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your lovely review. We are delighted that your husband enjoyed another positive respite stay with us and felt comfortable, well supported and welcomed by our team. It's wonderful to hear that he enjoyed his room, the meals and the care provided, and that you were able to enjoy a...  

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Review from J W (Relative of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

As a short term respite care option Crandon Springs worked out brilliantly for us. My mum settled swiftly and was well cared throughout. When she inevitablly needs to move into care more permanently, Cradon will be our only consideration.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your lovely review. We are so pleased to hear that your mum settled in quickly and that her respite stay at Crandon Springs was such a positive experience. We would be delighted to support your family again in the future.

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Review from J W (Daughter of Resident) published on 12 May 2026 Submitted via Website
Overall Experience

I cannot thank ALL the staff at Crandon Springs enough for their professionalism, care, support and kindness helping my mum through one of her most difficult years - it has been such a relief to know that she is so well cared for as I am some distance away. Mum has been very happy at CS and although she misses her independence she could not have managed without this fabulous care home.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mum has been happy at Crandon Springs and that our team's care, support and kindness have brought you peace of mind during such a difficult time. Your feedback means a great deal to us and will be shared with all our staff.

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Review from Cathy M (Daughter of Resident) published on 27 April 2026 Submitted via Postal Card
Overall Experience

Mum went into Barchester Crandon Springs for a weeks respite whilst I went away for my birthday. She was very apprehensive as she had never stayed away on her own. The staff rang several times to ensure her needs would be met which gave me reassurance! Mum enjoyed chatting to some residents and staff were all very nice. Because she needed help as her mobility has declined she said it was 'waiting' she found frustrating and she prefers her own bed. Food could be hotter.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your experience of respite care at Crandon Springs. We're pleased to hear that our team helped reassure both you and your mum ahead of her stay, and that she enjoyed the company of residents and staff. Your feedback is really important to us, so we will share this with the...  

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Review from Julie M (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience

Mum went into Crandon Springs in wells for Respite Care after staying with me following a Hip break 5 months ago. I was so worried about her holiday here but shouldn't have been! All the staff were amazing, her room was lovely, the food was enjoyed (though not plentiful) and the Activities very much enjoyed. The only thing that could be improved is daily cleaning of bathroom and bedroom, she will be back!

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for your lovely review and for trusting us with our mum's respite care following her hip break. We're delighted that she enjoyed her stay with us, from her room and the activities to the support from our team. It means a great deal to us that you felt reassured and that your mum...  

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Review from Sheila T (Respite Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience
Its a plus for all my ratings for Excellence plus plus

So - much many thank yous to all

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much; the whole team will be delighted with your positive comments and 'thank yous'. It's really great to get a 'plus plus' from you for all aspects of life and care at Crandon Springs. Your feedback is much appreciated.

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Review from Julie W (Daughter of Resident) published on 2 December 2025 Submitted via Website
Overall Experience

We have been totally impressed with the process to obtain respite care for my mum. The team are friendly, efficient and skilled. Mum is now well rested and has nothing but praise for her experience. We will not hesitate to recommend this Care Home to others.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for taking time to share your feedback. We are delighted that your mum enjoyed her stay with us and especially pleased that she feels so well rested. It was a pleasure to care for her and lovely to welcome her back when she visited our Christmas Fayre. We look forward to welcoming you all again for future events.

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Review from Derek D (Respite Resident) published on 8 October 2025 Submitted via Postal Card
Overall Experience

It was a safe place for me to be in after my knee operation. Well looked after with friendly staff. Two weeks that I was able to prepare to go home where I live on my own. I was able to make good progress in my recovery.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for taking the time to share your kind review following your stay with us after your knee operation; we appreciate all your feedback. We're so pleased to hear that you felt safe, well cared for, and supported by our friendly team during your recovery. It's wonderful to know that your time...  

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Review from Jennifer I (Resident / Service User) published on 17 September 2025 Submitted via Postal Card
Overall Experience
I arrived at Crandon Springs after a hospital stay for Respite care, the care and attention I have received has been excellent.
All the staff are very respectfull and warm in their approach being attentive whilst maintaining efficiency.
The facilities are first rate providing comfort & cleanliness, I couldn't ask for more

The food has been good if somewhat over generous.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your kind words about your stay at Crandon Springs. We're delighted you felt well cared for and supported by our warm and respectful team. It's great to know you found the facilities comfortable and clean, and that you enjoyed the meals; our catering team will be pleased to...  

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Review from Valerie V (Respite Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience
I went for 1 week respite care only, unfortunately cannot afford the costs on my limited income.

I have been diagnosed with Huntingsdon disease and at my wits end wondering how or where I will end up!

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your feedback. It was a pleasure to have you with us for your brief respite stay, and we are pleased to have been able to support you to rest and recuperate after your diagnosis. We're truly sorry to hear about the challenges you are facing and wish you strength, good care and...  

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Review from P N (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card
Overall Experience

Mum was with you for the shortest of times, however, during her brief stay in Crandon Spings she could not have been made to feel more welcome or comfortable. A huge thank you to all the staff involved in her care.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for your heartfelt review. It was a privilege to care for your mother and support you. We're so glad that she felt welcomed and comfortable here. Your kind words mean a great deal to our team, and we send you and your family our warmest wishes.

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Review from A H (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

My father has been in Crandon Springs for 5 months and he settled in very quickly. I visit a couple of times a week and the staff have become part of my family - they are so friendly and accommodating. I would happily recommed Crandon Springs to any friends of mine.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your kind words and for taking the time to share your experience. We're delighted that your father has settled in quickly and that our team has become like family to you. Creating a warm, welcoming environment where residents and their loved ones feel at home is at the heart of what...  

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Review from T B (Respite Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience
Disappointing start - misled over rooms available & how medication was to be managed. Concerns dealt with quickly and professionally.
Staff respectful, encouraging independence but always available to help

I felt comfortable and safe and would be happy to come again for respite care

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for sharing your experience. We are delighted to hear that our staff's respectful approach and encouragement of independence contributed to your comfort and sense of safety during your stay. Your willingness to return for future respite care is the highest compliment we could receive, and...  

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Review from M M (Son of Resident) published on 4 July 2025 Submitted via Postal Card
Overall Experience
My family had a Sunday lunch with my father (Fathers Day)
The food & service was excellent. A very enjoyable experience.

Thank you.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We're delighted that you and your family enjoyed spending Father's Day with your dad at Crandon Springs; it's always a pleasure to welcome you. Our chefs and hospitality team will be delighted to hear your positive feedback, so thank you for taking the time to share your thoughts. See you again soon.

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Review from R S (Son of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience
My father has stayed at Crandon Springs several times for respite support. All staff have always remembered him and give him a warm and generous welcome, ensuring he is included in a variety of stimulating activities. His medical needs vary, and care is given to ensure they are met. Though he reluctant to leave his house, he is happy to stay at Crandon Springs and we feel secure when he is there. (A big thank you to all staff).

He is also welcomed between stays to attend activities as a 'day-visitor', which he finds very stimulating.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

We are delighted that your father has had such positive experiences during his respite stays with us. We want all of our residents to feel at home and well-cared for, whether they live with us permanently or for a short while, so and it's gratifying to hear that your father feels happy, secure and...  

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Review from Elizabeth R (Friend of Resident) published on 18 June 2025 Submitted via Website
Overall Experience

I am absolutely delighted to have my friend in the care of Crandon Springs Care Home. She seems to be having a great time with the numerous musical afternoons, singing and dancing and generally mixing well with other Residents. The Activities team do a fantastic job integrating the Residents so that they mix well and are kept busy whilst still having one-to-one sessions to make them feel individual. Also, the day trips out to Garden Centres and country walks take advantage of the lovely Somerset countryside as well as trips into Wells itself. When I visit, everyone makes me feel so welcome and cannot do enough to support us. It is just like an extended family. Thank you for all you do.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that your friend is enjoying her time with us. Our activities team is dedicated to creating engaging and inclusive experiences to enrich the lives of all our residents, so it's wonderful to know...  

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Review from L C (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Website
Overall Experience
My in-laws have been at Crandon Springs since Dec 2024 initially as respite but are now permanent residents.
They have been treated with dignity and kindness by everyone as have we during a very traumatic time.
The home itself feels more like a hotel than a care home, there are no chairs in circles, peeling paint or offensive odours as we saw on visit to other homes.
Most importantly we know that they are they are safe, warm, fed and cared for. They are treated by the staff as you would hope they'd look after their own family. If there are any concerns they are addressed promptly and we are kept up to date.
Dogs are welcome which means we can bring our dog in for visits and there are always biscuits awaiting her in reception as well as plenty of fuss and cuddles from the staff.
We just wish they would join in with more of the activities! Dad moans that there aren't any activities for the men and there aren't many men in the home to talk to.

More staff would be good for all.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you so much for sharing your lovely, positive comments about our care home and our staff. Your parents are indeed part of the Crandon Springs family, which does include several men, and we're delighted that you can see how well cared for and safe they are with us. We will continue to...  

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Review from J E (Daughter-in-law of Resident) published on 12 June 2025 Submitted via Website
Overall Experience
My mother in law is a resident in Crandon Springs and has been there for 9 months.
In that time we have seen a considerable improvement from when she first arrived.
She is now joining in with singing activities and smiling and laughing. As well as putting on weight with all the fabulous food.

All the staff are so lovely and caring, we are so lucky.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Were delighted that you mother-in-law has settled so well with us at Crandon Springs. Its lovely to see her responding so positively to the care she receives, including the good food and life enrichment activities. Thanks so much for sharing your feedback.

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Review from S T (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

Crandon Springs, is a lovely care home. Calm, professionally staffed and well equipped. The activities for residents are excellent. Well organised varied and staffed by very well trained carers. They are entertaining, caring and everyone's needs are considered.

Reply from Ruth Cooke, Home Admissions Advisor at Barchester Crandon Springs Care Home

Thank you for your positive review. It's a pleasure to care for you mum. We're delighted that she enjoys living with us and that you both appreciate the dedication, skills and kindness of our staff. Thanks again for the positive feedback which we will share with everyone at Crandon Springs.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (107) & Events (2)

News
  • 31 Jul 2026

    Crandon Springs Care Home had some very soft and special visitors recently - two wonderful alpacas, Caramac and Liquorice. Alpacas are gentle, calm and curious animals, with incredibly soft fleece,...

  • 31 Jul 2026

    A small creative group of residents at Crandon Springs Care Home explored the work of Somerset sculptor Ian Marlow, taking inspiration from the natural world around us. Resident Joy created...

  • 31 Jul 2026

    A small creative group of residents at Crandon Springs Care Home explored the work of Somerset sculptor Ian Marlow, taking inspiration from the natural world around us. Resident Joy created...

Upcoming Events

Awards / Recognitions (25)

Accreditations

There are no accreditations posted yet for Barchester Crandon Springs Care Home.

Meet the Team (9)

Darius Ivana
Darius IvanaJob Title:General ManagerJoined: 2026

Welcome to Crandon Springs Care Home. My main responsibility as General Manager is to ensure the smooth day-to-day running of the home and the highest standards of care.

I bring experience from both nursing and residential care settings, with a particular focus on supporting people living with dementia. I am committed to creating a safe, comfortable, and welcoming environment where all our residents feel secure, valued and truly at home. I am passionate about delivering high-quality, person-centred care that respects each individual’s needs, dignity and independence.

Mathews Rajan
Mathews RajanJob Title:Deputy General ManagerJoined: 2026

I am dedicated to supporting the General Manager and the wider staff team at Crandon Springs to ensure our residents receive high-quality, person-centred care, and our home achieves excellence across all areas of the service we provide.

Originally from South India, I hold a Master's in Marketing Management from the University of Greenwich and a Level 3 NVQ in Health and Social Care. I am passionate about ensuring our residents receive compassionate, quality care while also fostering a supportive, team-focused environment for staff. Having worked for Barchester Healthcare for several years, I use my breadth of experience to achieve this aim.

Karen Jackson
Karen JacksonJob Title:Admin Manager

Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!

When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.

Simon Jackson
Simon JacksonJob Title:Head ChefJoined: 2025

With over 40 years of culinary experience, I bring a wealth of knowledge, expertise and creativity to my role of Head Chef, alongside my commitment to resident wellbeing.

My culinary journey began in the armed forces, where I catered for specialist teams, including bomb disposal and diving units. This early experience instilled in me the value of good nourishment to maintain physical health and emotional well-being, and the importance of precision and teamwork, all qualities I have carried throughout my career. I later honed my skills in some of Wells' most respected restaurants and also worked in care home catering, providing me with insight into the nutritional needs of older adults.

I enjoy designing delicious, home-cooked meals tailored to residents' preferences and dietary requirements, and I am passionate about making a meaningful difference through food. It's incredibly rewarding to see the pleasure a well-prepared meal can bring to someone's day, alongside vital nutritional benefits.

Peter
Peter Job Title:Head of MaintenanceJoined: 2022

I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.

Caroline McNally
Caroline McNallyJob Title:Care Community Lead

I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.

Susan Warboys
Susan WarboysJob Title:Care Community LeadJoined: 2023

I have a wealth of experience in the care sector, and moved to work at Crandon Springs because of the home's reputation for outstanding care.

Louise Hoskins
Louise HoskinsJob Title:Head HousekeeperJoined: 2021

Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.

I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.

I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.

I look forward to welcoming you into our home.

Liz De Pass
Liz De PassJob Title:Activities AssistantJoined: 2026

Quality `Life Enrichment` for our residents is at the heart of care at Crandon Springs.

I help organise daily activities, which help foster an active, creative and varied environment, where our residents’ physical and emotional well-being is central. I love being part of a team that works together to help everyone feel connected and fulfilled. I enjoy creative and cultural activities, walking and cooking, and I look forward to bringing something of my experience and interests to the team.

Frequently Asked Questions about Barchester Crandon Springs Care Home

What types of Care is Barchester Crandon Springs Care Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Crandon Springs Care Home have?

There are 52 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Crandon Springs Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Crandon Springs Care Home to the centre of Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Crandon Springs Care Home to verify any information. View our terms and conditions. Barchester Crandon Springs Care Home has an Enhanced Service -more info.