All staff at Crandon Springs are kind, helpful and upbeat
M H (Son of Resident)
I have always found the staff kind and helpful whenever I have visited the home
D D (Son of Resident)
She enjoyed the activities as well as the food, the staff are all lovely and very caring.
Christine B (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
These prices are only a guideline, please contact Barchester Crandon Springs Care Home to find out the exact price for your requirements.
No restricted visiting hours. Visitors welcome 7 days a week.
Plenty of on-site free parking.
Barchester Crandon Springs Care Home has a Review Score of 9.7 (9.656) out of 10, based on 27 reviews in the last 2 years.
Over all time Barchester Crandon Springs Care Home has 51 reviews.
4.0 out of 5
Thank you for sharing your feedback. It was a pleasure to have you with us for your brief respite stay, and we are pleased to have been able to support you to rest and recuperate after your diagnosis. We're truly sorry to hear about the challenges you are facing and wish you strength, good care and comfort from your family, friends and health and care professionals. If you need information about other care and support options, please get in touch, and we will seek to signpost you to the relevant professionals.
5.0 out of 5
Thank you so much for your heartfelt review. It was a privilege to care for your mother and support you. We're so glad that she felt welcomed and comfortable here. Your kind words mean a great deal to our team, and we send you and your family our warmest wishes.
4.0 out of 5
Thank you for your kind words and for taking the time to share your experience. We're delighted that your father has settled in quickly and that our team has become like family to you. Creating a warm, welcoming environment where residents and their loved ones feel at home is at the heart of what we do.Your recommendation means a great deal to us, and we're so pleased that your visits are positive and meaningful. We'll be sure to share your feedback with the entire team as it will brighten their day and make a big difference. Thank you again for your support and trust in Crandon Springs.
4.0 out of 5
Thank you for sharing your experience. We are delighted to hear that our staff's respectful approach and encouragement of independence contributed to your comfort and sense of safety during your stay. Your willingness to return for future respite care is the highest compliment we could receive, and we look forward to seeing you again in the future.Your comments about room availability and medication emphasise the importance of clear communication as part of the high standards of care we deliver. We have shared your feedback with the team to support us in achieving this goal, and we are pleased to hear that your concerns were addressed promptly and professionally.
5.0 out of 5
We're delighted that you and your family enjoyed spending Father's Day with your dad at Crandon Springs; it's always a pleasure to welcome you. Our chefs and hospitality team will be delighted to hear your positive feedback, so thank you for taking the time to share your thoughts. See you again soon.
5.0 out of 5
We are delighted that your father has had such positive experiences during his respite stays with us. We want all of our residents to feel at home and well-cared for, whether they live with us permanently or for a short while, so and it's gratifying to hear that your father feels happy, secure and involved, and that our staff have made a lasting impression on both you and your father. We are really pleased that he feels so comfortable here and we love having him back to join our activities between stays. Your kind words will be shared with the entire team; thank you.
5.0 out of 5
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that your friend is enjoying her time with us. Our activities team is dedicated to creating engaging and inclusive experiences to enrich the lives of all our residents, so it's wonderful to know that these efforts have made a positive impact. We also appreciate your kind words about our staff. Ensuring that both residents and their visitors feel welcomed and supported is hugely important to us. Your description of Crandon Springs as "just like an extended family" is truly appreciated; thank you.
5.0 out of 5
Thank you so much for sharing your lovely, positive comments about our care home and our staff. Your parents are indeed part of the Crandon Springs family, which does include several men, and we're delighted that you can see how well cared for and safe they are with us. We will continue to encourage your parents join in with our varied activities programme and to seek suggestions for new activities they might wish to add. We look forward to seeing you and your dogs the next time you visit!
5.0 out of 5
Were delighted that you mother-in-law has settled so well with us at Crandon Springs. Its lovely to see her responding so positively to the care she receives, including the good food and life enrichment activities. Thanks so much for sharing your feedback.
5.0 out of 5
Thank you for your positive review. It's a pleasure to care for you mum. We're delighted that she enjoys living with us and that you both appreciate the dedication, skills and kindness of our staff. Thanks again for the positive feedback which we will share with everyone at Crandon Springs.
5.0 out of 5
Thank you for your Review.It was lovely to see and your family at Crandon Springs. It was a pleasure to have your wife stay with us.We will let our Chefs know that you enjoyed the delicious lunch.
5.0 out of 5
Thank you for your review. We look forward to welcoming you back to Crandon Springs. If you have any feedback /suggestions as to how the food and beverage offering can score 5 stars please do let us know. We always welcome feedback. Thank you.
5.0 out of 5
Thank you for your feedback and comments. We are delighted you had an enjoyable time with us all at Crandon Springs. We look forward to welcoming you back to Crandon Springs in 2025.
4.0 out of 5
5.0 out of 5
Thank you for your kind and thoughtful words. We look forward to welcoming you back to Crandon Springs be it for a coffee/cake or a respite stay.
3.0 out of 5
Thanks for leaving your review, we're sorry to read you had a less enjoyable experience at our home for your second visit with us. With urgent, out-of-hour admissions, we do our best to support straight away, however on reading your comments, a few things were overlooked on arrival and we are sorry about this. With missing items, we always ask that residents label their belongings so that they don't go missing, and we understand the home is still looking for a few of these for you and will keep in touch. The housekeeping and catering teams have been made aware of your comments, and these will be reviewed by the General Manager. If there is anything further you wish to advise us of, you're more than welcome to reach out to us at feedback@barchester.com so that we can support you. Kind regards, Barchester's Customer Feedback Team.
5.0 out of 5
5.0 out of 5
Thank you for your feedback. We are very pleased there has an improvement in both your mums mental and physical health.
5.0 out of 5
Thank you so much for your kind words, it has been a pleasure to care for your mother and get to know you both. The team works so very hard and always greatly appreciates positive reviews for all of their efforts and dedication, I will pass this on to the team!
5.0 out of 5
Thank you for your kind words, it was a pleasure to care for and get to know your father.
The Review Score of 9.7 (9.656) out of 10 for Barchester Crandon Springs Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
I am delighted to introduce myself as the new General Manager of Crandon Springs.
A little bit about me: I began my career in care in 2011 as a Senior Care Assistant. Since then, I have advanced through roles such as Team Leader and Deputy, culminating in management positions. Alongside my career in care, I have also managed a large portfolio of properties and led teams, which has enriched my experience in both fields. Although my childhood dream was to become a registered nurse, I am grateful to have found a fulfilling career within this sector. My focus is always on delivering exceptional care and service, ensuring safety, and fostering a welcoming atmosphere.
Personally, I live in Yeovil, Somerset, and grew up in the beautiful Dorset countryside. I share my life with my partner Ryan, my two stepchildren, and our two dogs. We cherish exploring the scenic landscapes of Somerset and Dorset.
I am committed to supporting our team at Crandon Springs and am eager to enhance our community's reputation. I maintain an open-door policy and welcome any feedback you may have. Your insights are invaluable in helping us provide the best care possible.
I’m Darius Ivana, the Deputy General Manager at Crandon Springs, having joined the team in February 2025. With over five years of experience in the care sector, I’ve developed a strong passion for supporting elderly people and ensuring that their needs are met with the utmost compassion and professionalism. Throughout my career, I have worked in a variety of care settings, always with a focus on delivering person-centred care and promoting the well-being of those I support. Prior to Crandon Springs I started by career with Barchester Homes at Cadbury Hall as Deputy General Manager in 2024.
At Crandon Springs, one of my core responsibilities is to support the General Manager in the day-to-day running of the facility, ensuring we maintain the highest standards of care and a positive environment for both residents and staff. I’m committed to making sure that our residents’ needs are met on a daily basis, providing them with the care, dignity, and respect they deserve.
In addition to resident care, I place great importance on the well-being and support of our staff. I believe a happy and well-supported team is key to delivering outstanding care. I work closely with staff to ensure they have the resources, training, and support they need to excel in their roles, and I encourage a collaborative, team-oriented environment. Together, we aim to provide exceptional care and create a positive, supportive atmosphere for everyone at Cadbury Hall.
I’m also in the process of completing my Level 5 Diploma in Leadership for Health and Social Care, which will further enhance my ability to lead with confidence and insight. As I continue to grow in my role, I’m excited to work alongside such a dedicated team, continually striving to improve the lives of our residents and contribute to the ongoing success of Crandon Springs.
Hello my name is Karen, I am the Admin Manager here at Crandon Springs. I feel very privileged to be a part of the team and make a difference in our resident’s life. No day is the same here, which I absolutely love!
When I'm not busy keeping the home running smoothly, I love to travel and explore new places, am a big Manchester City fan and love music. I will often be one of the first faces that you'll see here, so I look forward to welcoming you into our wonderful home.
Hi, my name is Julie, I am one of the Admin Assistants here at Crandon Springs.
I have a family member who is now a resident, the care and the welcome we have all had as a family has been amazing.
We have all felt welcome and the staff are fantastic which is one of the reasons I chose to be a part of the team.
It definitely is like a small family and everyone helps each other.
I love my role and interacting with our residents and families.
I am married and have children and we have 7 grandchildren.
I love to travel and I also like going to the theatre and out for meals.
Hi, my name is Charlotte. I am the Admin Assistant here at Crandon Springs. I joined the busy administration team here once I returned from maternity leave, after having my beautiful daughter. Although you'll usually find me as the friendly face at reception, you may see me locally representing my local Skittles team or performing at the Carnival, where I have been both a club and committee member for over 10 years. Some of our residents often remind me of the time they watched me perform whilst dressed as a pumpkin!
I am a Care Community Lead. Compassionate committed to caring and supporting our residents. I am proud to work at Crandon Springs.
Hello, welcome to our website. My name is Sophie and I am proud to say I am the Deputy Manager at Crandon Springs.
I joined the team at the first opportunity as a Care Assistant in early 2021 and quickly progressed up to Senior Carer and community lead.
I am here to support all of our residents and relations.
In Progress
I previously ran my own property maintenance company for many years and, after relocating, joined Crandon Springs Care Home. It really is a stunning home with lovely residents and staff and I work hard to maintain its high standards, every day.
In Progress
Hello, my name is Kath and I’m the Activities Assistant here at Crandon Springs.
As part of the Activities and lifestyle enrichment team, I help in organising our daily activities, ensuring that all of our residents have a variety of activities to choose from each day. I love enriching our residents’ lives by providing meaningful and engaging activities and, having been both a teacher and care assistant in the past, have a wealth of experience behind me. You'll rarely find me without a smile and I'm very family-orientated, and I love how both the residents and colleagues at Crandon Springs feel like a second family to me!
In Progress
Hello, my name is Louise and I am proud to introduce myself as the Head Housekeeper here at Crandon Springs Care Home.
I have worked within the hospitality industry for the last 10 years and have found a passion for housekeeping. I understand the urgency and importance of my role whilst maintaining the highest level of cleanliness and standards throughout the home.
I love my role, it gives me a real sense of satisfaction and pride. Alongside my career, I am extremely passionate about supporting and volunteering at The German Shepard Rescue Centres locally.
I look forward to welcoming you into our home.
Hello! My name is Michael Angus and I am the Music Therapist here at Crandon Springs in Wells.
I have a masters degree in Music Therapy and I am also registered with Health and Care Professions Council.
Look forward to meeting you!
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