Submit a Review for Bishop's Cleeve Care Home
Ruby Avenue, Bishop's Cleeve, Cheltenham, GL52 7ZN
View Full Details of Bishop's Cleeve Care HomeLatest Reviews for Bishop's Cleeve Care Home
09 September 2025
Excellent care. My mum is very well looked after. No complaints
09 September 2025
Staff are extremely friendly and look after my mum with great care Home is extremely bright and airy and kept very clean My mother is very happy here
09 September 2025
The care home has been fantastic for Nan they go above and beyond for her, cooking, fun timetable of things to do. Nan is always very well cared for and happy when we come to visit her
09 September 2025
My mother has really enjoyed baking with the chef, she likes to feel needed and has most definately felt that way. I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising at all.
09 September 2025
We are always welcome by the pleasant and cheerful staff when we visit out mum at the home. Facilities are very good and we are happy with the service we recieve.
01 September 2025
Mum's taken her time to settle into life at Bishops Cleeve Care Home, and to be honest, we always knew it would take a little while for things to kick in. However, with the fantastic care and attention paid to the qualdaily life of the residents, mum is suddenly flourishing in the community spirit that if afforded each and every person who resides here. For example, recently mum had rediscovered her love for baking thanks to the staff's generous approach finding what makes the residents tick. Not only has it allowed mum to fell a part of what's going on but also rekindled her ability to write, which is no small thing considering the mobility limitations she's dealing with due to her Parkinson's issues. Personally, I cannot recommend this establishment highly enough. And as time goes on, it continues to amaze me how the staff and residents continue to create a sense of belonging and community in the home. Thank you so much for all you do for mum! Kindest regards from the family.
10 April 2025
As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving active stimulation to those who attended.
11 March 2025
The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.
06 February 2025
The building and facilities are excellent. Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent! Care home manager retention has been poor but does appear to be better now. Access for relatives to the building is poorly managed - this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.
29 January 2025
My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good too!
16 January 2025
Very friendly and welcoming staff. All residents seem happy and settled.
15 January 2025
I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire. Thank you for all your hard work!
15 January 2025
Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.
15 January 2025
My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.
15 January 2025
I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.
13 January 2025
The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.
08 January 2025
My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has improved with regular food and correct medication. It is great that she gets lovely human contact which she missed living alone.
08 January 2025
My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff. The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.
07 January 2025
My mum has been here two years. Initially, it was very good then the management changed and it went downhill drastically. We now have a new manager and the change has been rapid and effective. Morale is high, carers are genuinely happy in their work. Mum has flourished. A sense of family and community is evident. Management is always available to listen and tailor individual requirements. It's a beautiful home, light, bright and without that "smell" many homes have. Parking is easy. There will always be "fine-tuning" as circumstances change but Mum and I are "happy bunnies", she's safe and nurtured. Keep up the good work.
02 January 2025
My mother has been in the care home a few weeks. The staff are very caring and professional which has helped her settle in very well. I am very pleased with the way she is being looked after, there are many activities for her to join and enjoy.
Latest Reviews for Bishop's Cleeve Care Home
09 September 2025
Excellent care. My mum is very well looked after. No complaints
09 September 2025
Staff are extremely friendly and look after my mum with great care Home is extremely bright and airy and kept very clean My mother is very happy here
09 September 2025
The care home has been fantastic for Nan they go above and beyond for her, cooking, fun timetable of things to do. Nan is always very well cared for and happy when we come to visit her
09 September 2025
My mother has really enjoyed baking with the chef, she likes to feel needed and has most definately felt that way. I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising at all.
09 September 2025
We are always welcome by the pleasant and cheerful staff when we visit out mum at the home. Facilities are very good and we are happy with the service we recieve.
01 September 2025
Mum's taken her time to settle into life at Bishops Cleeve Care Home, and to be honest, we always knew it would take a little while for things to kick in. However, with the fantastic care and attention paid to the qualdaily life of the residents, mum is suddenly flourishing in the community spirit that if afforded each and every person who resides here. For example, recently mum had rediscovered her love for baking thanks to the staff's generous approach finding what makes the residents tick. Not only has it allowed mum to fell a part of what's going on but also rekindled her ability to write, which is no small thing considering the mobility limitations she's dealing with due to her Parkinson's issues. Personally, I cannot recommend this establishment highly enough. And as time goes on, it continues to amaze me how the staff and residents continue to create a sense of belonging and community in the home. Thank you so much for all you do for mum! Kindest regards from the family.
10 April 2025
As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving active stimulation to those who attended.
11 March 2025
The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.
06 February 2025
The building and facilities are excellent. Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent! Care home manager retention has been poor but does appear to be better now. Access for relatives to the building is poorly managed - this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.
29 January 2025
My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good too!
16 January 2025
Very friendly and welcoming staff. All residents seem happy and settled.
15 January 2025
I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire. Thank you for all your hard work!
15 January 2025
Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.
15 January 2025
My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.
15 January 2025
I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.
13 January 2025
The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.
08 January 2025
My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has improved with regular food and correct medication. It is great that she gets lovely human contact which she missed living alone.
08 January 2025
My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff. The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.
07 January 2025
My mum has been here two years. Initially, it was very good then the management changed and it went downhill drastically. We now have a new manager and the change has been rapid and effective. Morale is high, carers are genuinely happy in their work. Mum has flourished. A sense of family and community is evident. Management is always available to listen and tailor individual requirements. It's a beautiful home, light, bright and without that "smell" many homes have. Parking is easy. There will always be "fine-tuning" as circumstances change but Mum and I are "happy bunnies", she's safe and nurtured. Keep up the good work.
02 January 2025
My mother has been in the care home a few weeks. The staff are very caring and professional which has helped her settle in very well. I am very pleased with the way she is being looked after, there are many activities for her to join and enjoy.