Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
Review Us
9.6 48 Reviews
  • Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.
Show Bishop's Cleeve Care Home on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 64 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Care: from £1695

Subject to care needs assessment

These prices are only a guideline, please contact Bishop's Cleeve Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tanya Laity (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • No restrictions on visits.

Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.

Bishop's Cleeve Care Home Reviews (48)

9.6

Bishop's Cleeve Care Home has a Review Score of 9.6 (9.643) out of 10, based on 30 reviews in the last 2 years.
Over all time Bishop's Cleeve Care Home has 48 reviews.

Overall Experience
  • 40
  • 6
  • 2
  • 0
  • 0
Date Published
  • 48
  • 7
  • 23
  • 30
  • 18
Reviewer Connection to Bishop's Cleeve Care Home
  • 19
  • 9
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 48, showing 1-20
Review from Caroline S (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. My mum is very well looked after. No complaints
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you very much for your review. We are delighted that you are so pleased with the care and support your dear mum receives at Bishops Cleeve. Best wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra T (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely friendly and look after my mum with great care
Home is extremely bright and airy and kept very clean
My mother is very happy here
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

We are thrilled to hear that your mum is so happy at Bishops Cleeve and thank-you for sharing your positive experience. Best wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kimberley S (Granddaughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been fantastic for Nan they go above and beyond for her, cooking, fun timetable of things to do.
Nan is always very well cared for and happy when we come to visit her
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you very much for your review. It's really lovely to hear that you and the family are so pleased with the care and support provided for your dear Nan. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has really enjoyed baking with the chef, she likes to feel needed and has most definately felt that way.
I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising
at all.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you so much for your feedback which is vital to us as we strive to maintain the very best standards throughout. We will raise the vegetarian options with our hospitality manager and speak with your mother to offer some different choices that more suit her tastes. W are thrilled that your mum has enjoyed baking with chef so much. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Son of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are always welcome by the pleasant and cheerful staff when we visit out mum at the home.
Facilities are very good and we are happy with the service we recieve.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you for sharing your positive experience at Bishops Cleeve. Best wishes

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony D (Son of Resident) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's taken her time to settle into life at Bishops Cleeve Care Home, and to be honest, we always knew it would take a little while for things to kick in. However, with the fantastic care and attention paid to the qualdaily life of the residents, mum is suddenly flourishing in the community spirit that
if afforded each and every person who resides here. For example, recently mum had rediscovered her love for baking thanks to the staff's generous approach finding what makes the residents tick. Not only has it allowed mum to fell a part of what's going on but also rekindled her ability to write, which is no small thing considering the mobility limitations she's dealing with due to her Parkinson's issues. Personally, I cannot recommend this establishment highly enough. And as time goes on, it continues to amaze me how the staff and residents continue to create a sense of belonging and community in the home.
Thank you so much for all you do for mum!
Kindest regards from the family.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your lovely review and for sharing your positive experience. We are absolutely thrilled to see your dear mum doing so well, enjoying daily life, joining activities and producing some delicious home baking! We will pass on your kind comments to the team. Thanks again and best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Respite Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving
active stimulation to those who attended.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for taking the time to complete this review and as with all reviews and feedback, we use this information for continued improvements to our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for taking the time to write this wonderful feedback about Bishops Cleeve Care Home which I will share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham H (Son of Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The building and facilities are excellent.
Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent!
Care home manager retention has been poor but does appear to be better now.
Access for relatives to the building is poorly managed
- this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah C (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good
too!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is lovely to see that your dear grandma has settled in so well. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A T (Grandson of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and welcoming staff. All residents seem happy and settled.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your review and high scores. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne S (Daughter-in-law of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire.
Thank you for all your hard work!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your glowing review! Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words and compliments about our wonderful staff team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys
joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your lovely review and kind words. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Francis R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your review and we are delighted that you feel so welcome when you visit your dear friend. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N H (Daughter-in-law of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and kind words about the staff team. Thanks also for your suggestions which are very welcome and will allow us to strive to maintain very high standards throughout. Sending our very best wishes to you and the family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Son-in-law of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has
improved with regular food and correct medication.
It is great that she gets lovely human contact which she missed living alone.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is fantastic to see your dear mum doing so well. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her
care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff.
The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

We are delighted that your mother has settled in so well and is enjoying living at Bishops Cleeve. Thank you so much for your kind words and compliments which we will share with the team. Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Zoe C (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here two years. Initially, it was very good then the management changed and it went downhill drastically. We now have a new manager and the change has been rapid and effective. Morale is high, carers are genuinely happy in their work. Mum has flourished. A sense of family and community
is evident. Management is always available to listen and tailor individual requirements. It's a beautiful home, light, bright and without that "smell" many homes have. Parking is easy. There will always be "fine-tuning" as circumstances change but Mum and I are "happy bunnies", she's safe and nurtured. Keep up the good work.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and we are delighted that you and Mum are so happy with the care and facilities at Bishops Cleeve. Our home manager leads the team exceptionally well and we are pleased that you are able to see the positive changes. Thanks again and best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrew J (Son of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home a few weeks. The staff are very caring and professional which has helped her settle in very well. I am very pleased with the way she is being looked after, there are many activities for her to join and enjoy.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for your wonderful review which I will share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Bishop's Cleeve Care Home is calculated as follows: ( (258 Excellents x 5) + (73 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 356 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (2)

Tanya

Tanya Laity

Job Title: Home Manager Joined: 2024

Hi, my name is Tanya, and I am delighted to be the Home Manager here at Bishop's Cleeve Care Home.


I have over 20 years of experience in healthcare and have worked in the care sector supporting those with an acquired brain injury, learning disabilities, general nursing and elderly care.


We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in our beautiful home.


Our philosophy is simple: we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals, and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available, and our chef prepares three nutritious meals a day, and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Our residents have the freedom to choose what to do and when. There is plenty going on, and our Wellbeing Coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-a-longs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.


I would love to show you around our beautiful home. So, if you would like a tour or wish to discuss any aspect of elderly care with me, please contact Bishops Cleeve Care Home to make an appointment.

No image found

Ema Lemos

Job Title: Deputy Manager Joined: 2025

Supporting the Home Manager and bringing a wealth of experience and expertise to the role

Frequently Asked Questions about Bishop's Cleeve Care Home

What types of Care is Bishop's Cleeve Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bishop's Cleeve Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Bishop's Cleeve Care Home?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishop's Cleeve Care Home to the centre of Cheltenham?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishop's Cleeve Care Home to verify any information. View our terms and conditions. Bishop's Cleeve Care Home has an Enhanced Service - more info.