What types of Care is Bishop's Cleeve Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Bishop's Cleeve Care Home?

Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bishop's Cleeve Care Home to the centre of Cheltenham?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Bishop's Cleeve Care Home, Ruby Avenue, Bishop's Cleeve, Cheltenham, Gloucestershire GL52 7ZN

Review from W R (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

A very welcoming and friendly care home. My dad has had several admissions for respite care. He appears settled and the environment is good. He is always clean and appears to be given good support.

Reply from Philip McAllister, Customer Relations Manager at Bishop's Cleeve Care Home

Thank you very much for taking the time to share your kind feedback. We are delighted to hear that your dad feels settled and well supported during his respite stays with us. It has been a real…read more

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Review from Linda B (Daughter of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

Mum has now lived in bishops cleeve care home for a number of years and in this time she been has well looked after with care and respect
The catering staff are exceptional and listen to what mum enjoys on the menu which is well cooked
The entertainment is good and the well being coordinator is

excellent
Mum enjoys the one to one chats and the music

Reply from Paul Lawson, Head of Sales and Marketing at Bishop's Cleeve Care Home

Thank-you very much for sharing your positive experience. We are thrilled that your dear mum is enjoying life at Bishops Cleeve. She really is a treasured member of our family and community at the…read more

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Review from Caroline S (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care. My mum is very well looked after. No complaints

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you very much for your review. We are delighted that you are so pleased with the care and support your dear mum receives at Bishops Cleeve. Best wishes

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Review from Sandra T (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

Staff are extremely friendly and look after my mum with great care
Home is extremely bright and airy and kept very clean
My mother is very happy here

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

We are thrilled to hear that your mum is so happy at Bishops Cleeve and thank-you for sharing your positive experience. Best wishes

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Review from Kimberley S (Granddaughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

The care home has been fantastic for Nan they go above and beyond for her, cooking, fun timetable of things to do.
Nan is always very well cared for and happy when we come to visit her

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you very much for your review. It's really lovely to hear that you and the family are so pleased with the care and support provided for your dear Nan. Best wishes.

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Review from A D (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

My mother has really enjoyed baking with the chef, she likes to feel needed and has most definately felt that way.
I do feel that the meals for vegetarians leaves a lot to be desired and could do with a major change, as at the moment vegetarian options are tasteless, and doesn't in any way look appetising

at all.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you so much for your feedback which is vital to us as we strive to maintain the very best standards throughout. We will raise the vegetarian options with our hospitality manager and speak with…read more

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Review from D K (Son of Resident) published on 9 September 2025 Submitted via Postal Card • Report

Overall Experience

We are always welcome by the pleasant and cheerful staff when we visit out mum at the home.
Facilities are very good and we are happy with the service we recieve.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank-you for sharing your positive experience at Bishops Cleeve. Best wishes

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Review from Anthony D (Son of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

Mum's taken her time to settle into life at Bishops Cleeve Care Home, and to be honest, we always knew it would take a little while for things to kick in. However, with the fantastic care and attention paid to the qualdaily life of the residents, mum is suddenly flourishing in the community spirit that

if afforded each and every person who resides here. For example, recently mum had rediscovered her love for baking thanks to the staff's generous approach finding what makes the residents tick. Not only has it allowed mum to fell a part of what's going on but also rekindled her ability to write, which is no small thing considering the mobility limitations she's dealing with due to her Parkinson's issues. Personally, I cannot recommend this establishment highly enough. And as time goes on, it continues to amaze me how the staff and residents continue to create a sense of belonging and community in the home.
Thank you so much for all you do for mum!
Kindest regards from the family.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your lovely review and for sharing your positive experience. We are absolutely thrilled to see your dear mum doing so well, enjoying daily life, joining activities and producing…read more

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Review from P M (Respite Resident) published on 10 April 2025 Submitted via Postal Card • Report

Overall Experience

As a respite care user, I notice the carers were always busy and did their variety of jobs well. The meals were very good and second helpings always available. I found the accommodation comfortable and modern. Unfortunately the entertainment and activities let them down. More could have been held, giving

active stimulation to those who attended.

Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for taking the time to complete this review and as with all reviews and feedback, we use this information for continued improvements to our service.

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Review from L R (Friend of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

The care + understanding of all the residents are 100%. All the staff work so hard + it shows in the Home. It's a beautiful home inside & out.

Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care Home

Thank you for taking the time to write this wonderful feedback about Bishops Cleeve Care Home which I will share with the team.

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Review from Graham H (Son of Resident) published on 6 February 2025 Submitted via Postal Card • Report

Overall Experience

The building and facilities are excellent.
Headquarters office, account department - very poor service! Three months to arrange direct debit is bordering on incompetent!
Care home manager retention has been poor but does appear to be better now.
Access for relatives to the building is poorly managed

- this needs sorting out, standing in a cold entrance until a staff member wanders by is not good! This is with the relative access code.

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Review from Sarah C (Granddaughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

My grandma has recently moved to the home and I visited her for the first time over the weekend. I was very pleased with how she has settled in and by the overall feel of the place and how nice and clean it was. It seems she is enjoying the activities put on by the staff and said the food is very good

too!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is lovely to see that your dear grandma has settled in so well. Best wishes.

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Review from A T (Grandson of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

Very friendly and welcoming staff. All residents seem happy and settled.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your review and high scores. Best wishes.

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Review from Anne S (Daughter-in-law of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

I can't believe the turnaround that the manager and her team have made - they have put Bishop's Cleeve Care Home back up there with the best in Gloucestershire.
Thank you for all your hard work!

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you so much for your glowing review! Best wishes.

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Review from Julie R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

Always a smile and a welcome from staff. The home feels like "home", furnishings and colours restful. Really enjoy the singer who comes and entertains us! Residents are well looked after. We are welcome to join in all the events which is great fun and to share altogether. Thank you to the lovely staff.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words and compliments about our wonderful staff team. Best wishes.

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Review from C R (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum is very well cared for at Bishop's Cleeve Care Home. The staff are exceptional. They are kind, caring and considerate and nothing is ever too much trouble when meeting the needs of the residents. The home is a very happy home and I am always made to feel very welcome when I visit. My mum enjoys

joining in with the activities which are fun and varied. The facilities are very good and the home is clean and tidy.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your lovely review and kind words. Best wishes.

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Review from Francis R (Friend of Resident) published on 15 January 2025 Submitted via Postal Card • Report

Overall Experience

I have visited my friend a few times now and have always found the staff very welcoming. The whole atmosphere gives me a sense of confidence that my friend is well looked after.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your review and we are delighted that you feel so welcome when you visit your dear friend. Best wishes.

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Review from N H (Daughter-in-law of Resident) published on 13 January 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very caring, superb meals, the decor is high standard. Whilst there are regular activities for residents, it would be nice there were more for the visually impaired. Sometimes there is quite a wait to be let out of the building - not always enough staff. A bell would be helpful.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and kind words about the staff team. Thanks also for your suggestions which are very welcome and will allow us to strive to maintain very high standards throughout.…read more

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Review from A G (Son-in-law of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

My mother-in-law initially came in for respite care but due to her dementia, she has stayed full-time. From the initial discussion to moving in we could not fault the whole team who oversaw the process and welcomed Mum into the home. She settled in very quickly and now calls it home. Her health has

improved with regular food and correct medication.
It is great that she gets lovely human contact which she missed living alone.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

Thank you very much for your review and it is fantastic to see your dear mum doing so well. Best wishes.

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Review from A G (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report

Overall Experience

My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her

care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff.
The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care Home

We are delighted that your mother has settled in so well and is enjoying living at Bishops Cleeve. Thank you so much for your kind words and compliments which we will share with the team. Best wishes.