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Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham, Gloucestershire GL52 7ZN
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Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home, Cheltenham

Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.

Care Provided by Bishop's Cleeve Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,695From £1,795

Subject to care needs assessment

Contact Bishop's Cleeve Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kirsty Peplow(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • No restrictions on visits.

Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.

Bishop's Cleeve Care Home Reviews (53)

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9.6

Bishop's Cleeve Care Home has a Review Score of 9.6 (9.635) out of 10, based on 33 reviews in the last 2 years. Over all time Bishop's Cleeve Care Home has 53 reviews.

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Showing 53 reviews matching selected criteria
Review from Bill N (Son of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience

Our mother had 3 weeks' respite in Bishop's Cleeve Care Home in September 2022. She is now 105 years of age and in December 2022 became a permanent resident. The management and staff are always very attentive to Mum's needs. Thank you all for caring and nursing in such a professional way - and always with a smile on your faces. It means a lot to our family.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

It is an absolute pleasure to welcome yourself and Mum back into our family. Thank you for choosing Bishop's Cleeve Care Home, our team really do go above and beyond every day. We look forward to continuing to care for Mum with smiles on our faces.

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Review from Bill C (Respite Resident) published on 28 December 2022 Submitted via Website
Overall Experience
A very good experience, I stayed for two weeks respite care, which I thoroughly enjoyed.
The food was very good, but, beware you will probably put on weight.
The staff were friendly and helpful, especially during the night.
Rooms were comfortable and the furnishings excellent.

Altogether, I think that it is well worth consideration if you are thinking of a care home.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for your review. We are delighted you enjoyed your stay. Thank you for choosing Bishops Cleeve Care Home.

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Review from Paul Q (Son of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My mother was first welcomed for a respite stay last December and is now a permanent resident. From the very beginning, my experience of the home has been outstanding. The management and staff have been fantastic, helpful, empathetic and supportive of Mum's needs. The facilities are amazing, the food is excellent and the rooms are first-class. Can't knock it, I want to book a room for myself when the time comes.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for your wonderful review. We are so glad Mum chose to return after her respite stay and thank you for being so supportive of the home.

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Review from Nikki N (Daughter of Resident) published on 20 December 2022 Submitted via Website
Overall Experience

My father went in to Bishop's Cleeve Care Home for 2 weeks of respite care. The home is more like a hotel than your typical care home, the layout, furnishings and cleanliness are all impeccable. All the carers were very kind and really looked after my father, nothing was too much trouble. One member of staff, in particular, was very helpful with regard to administration and as a point of contact/communication and the maintenance chap even helped me move my father's rise and recline chair in and out of the car to his room, and he fixed his wheelchair! I would highly recommend this care home for your loved one.

Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care Home

Thank you for the wonderful review. We are so glad Dad enjoyed his stay with ourselves, the team really do go above and beyond. Thank you once again.

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Review from Oksana Y (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card
Overall Experience

I am a daughter of a resident who has been a resident for nearly a month at Bishop's Cleeve Care Home. I would like to say that I can see from my dad's reaction he really likes staying here, he said "this is my home/house" - how sweet of him. This means he feels at home, relaxed, loved and cherished. I am very impressed with the quality of care provided for my dad, we are all very happy for him.

Reply from Martin Wild, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home
Dear Oksana, thank you so much for taking the time to submit this lovely review.
It is such an honour for us to provide care for your father and it is clear that he is a special man with a very loving, warm and wonderful family.

You've always been very generous with your praise and it is...  

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Review from Ben C (Son of Resident) published on 23 June 2022 Submitted via Website
Overall Experience

From our first tour to mum finally moving in, Bishops Cleeve Care Home has done nothing but make my mother feel welcome and at home. The manager and her team have been fantastic, caring and truly considerate of any of my mother's needs. I couldn't recommend this home enough as it takes all those doubts about care homes away as the whole place feels like one big family. Thank you so much.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much for leaving us this wonderful review. We are delighted to hear you were very happy with the process from tour to admission and that mum is very happy staying with us. I will pass your comments to the team, which I'm sure they will be delighted to hear.

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Review from I R (Son of Resident) published on 21 June 2022 Submitted via Website
Overall Experience
Many thanks to the whole team for making my mother welcome during a period of respite care.
The home is clean and welcoming to family and friends.

It really does feel like part of a community and the wider Cleeve community too.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you very much. We are delighted to hear that mum enjoyed her stay with us. Community is very important to us, and we are always striving to improve this. I will pass your thanks to the entire team.

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Review from E D (Daughter of Resident) published on 12 May 2022 Submitted via Website
Overall Experience

A respite stay in another care home fell far short of expectations, and Mum was deeply unhappy. On entering Bishops Cleeve Care Home for the first time I had an overwhelming sense of relief not only are the facilities wonderful but the staff were so welcoming and I was given the opportunity to sit with some of the residents to hear first-hand their opinion. The home is new and has the feel of a lovely hotel rather than a care home. For some aspects of this review, I’d like to give more than the maximum 5, the staff are so kind and caring whether it is the housekeeping team, care team or management, they look after the residents wonderfully but also are very welcoming to visitors. A three-course lunch is offered every day but the chef is more than willing, when possible, to cater for individual requests. Initially, some activities were limited due to staffing issues but management worked hard to resolve this so I am more than happy to rate this home 5*

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind review regarding Bishops Cleeve. We are so glad that you are happy with the home, the team and the management. I will ensure that your comments are passed on to the team.

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Review from A K (Partner of Resident) published on 9 May 2022 Submitted via Postal Card
Overall Experience

Excellent service and care. All members of staff cannot do enough for my partner or me when I needed help or information. Can't praise the management or staff enough.

Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much. We are delighted to hear this. Our residents and families are very important to us, and we will always help and advise as best we can.

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Review from Roy C (Resident / Service User) published on 25 January 2022 Submitted via Website
Overall Experience

After a fall and a short stay in hospital, I decided my wife and I needed full-time care so we made the decision to move into a care home. My granddaughter got in touch with the Bishops Cleeve Care Home. They gave her all the information she needed for us. The following week they came to do an assessment and 2 days later, we moved in. The staff are so caring and are always checking on us to see if we are okay. The chef is really talented and makes amazing food. We are settling in well and loving our new home.

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for this very kind review, we are delighted that you are happy with the home and also the admission process. We are also glad you are happy with the room, food and the environment.

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Review from B W (Resident / Service User) published on 13 September 2021 Submitted via Postal Card
Overall Experience

I have settled into this home very quickly, and this is my fifth week. The staff are lovely and have become my family; they are all very caring and friendly, nothing is too much trouble from the carers and management, such a homely atmosphere. I want for nothing, and I'm very happy here.

Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words, and we are delighted that you are happy with your stay. We will ensure that the team and manager are made aware.

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Review from Tera G (Daughter of Resident) published on 12 August 2021 Submitted via Website
Overall Experience

All the staff are good to deal with and have made a lot of effort to help my Father settle in. It has been a difficult time for him after quite a rapid deterioration in his health and we, his family, have been reassured with the care he has received. It is such a relief to feel he is safe and his needs are being addressed.

Reply from Emily Hocking, Regional Customer Relations Manager at Bishop's Cleeve Care Home

We are very happy to hear that you feel relieved with your father being with us and that he has settled in well. I will ensure your kind words are passed on to our team.

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Review from Jane E (Daughter of Resident) published on 23 June 2021 Submitted via Website
Overall Experience

The care home is located in a lovely area of Bishops Cleeve with the benefits of being brand new. The staff are excellent and have worked very hard to settle my Mum into her new home in these very trying times.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveRequires improvement
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (1)

News
  • 05 Dec 2025

    Bishops Cleeve Care Home, part of Advinia Health Care, is celebrating a remarkable connection to its local heritage by renaming one of its households Dean, in honour of resident Ruby,...

  • 05 Dec 2025

    We’re delighted to offer 3 weeks for the price of 2 on new respite stays, the perfect opportunity for families and carers to rest, safe in the knowledge that your...

  • 17 Mar 2025

    Our monthly disco is held on the third Friday of every month where our residents get together and enjoy some favorite of their favorite songs with our visiting DJ.

Upcoming Events

Awards / Recognitions (3)

Accreditations

There are no accreditations posted yet for Bishop's Cleeve Care Home.

Meet the Team (4)

Kirsty Peplow
Kirsty PeplowJob Title:Home ManagerJoined: 2026

I have dedicated my career to the care sector since the age of 14, beginning as a Kitchen Assistant and progressing through a variety of roles to become a Home Manager. This journey has provided me with a comprehensive understanding of the care environment and a deep appreciation for the importance of delivering exceptional standards of care.

My experience is primarily within residential and dementia care settings, where I have developed a strong commitment to providing compassionate, person-centred support that promotes dignity, independence, and wellbeing for every resident.

As Home Manager at Bishop’s Cleeve Care Home, I am passionate about creating a positive and inclusive environment for residents, their families, and our team. I am incredibly proud to work alongside such a dedicated group of professionals whose commitment and compassion consistently exceed expectations. Together, we strive to ensure that every resident receives the highest quality of care and enjoys a fulfilling and meaningful life within our home.

Ema Lemos
Ema LemosJob Title:Deputy ManagerJoined: 2025

With over 12 years of experience in the UK care sector, our Deputy Manager has progressed from community and live-in care through to Team Leader roles in specialist dementia nursing homes, achieving her Level 4 qualification before stepping into her current leadership position.

Inspired from a young age by caring for her grandfather and following in her mother’s footsteps as a community carer, she has always been driven by a desire to make a genuine difference in people’s lives.

She believes outstanding care starts with well-trained, supported staff and a strong person-centred approach, always putting residents’ needs first while ensuring families feel reassured and involved.

Described as approachable, understanding and full of positive energy, she brings warmth and dedication to the home every day. Outside of work, she enjoys shopping, movies, socialising and spending time with her dog, returning to work refreshed and ready to support both residents and her team.

Philip McAllister
Philip McAllisterJob Title:Customer Relations ManagerJoined: 2025

Bringing over ten years of experience in customer relations and sales leadership within the care sector. His career has centred around supporting families through every stage of the care journey, strengthening community relationships, and championing a compassionate, person-centred approach.

Having spent part of his childhood in Africa and America, Philip developed a deep appreciation for cultural diversity and the importance of empathy—values that continue to guide his work today. He believes that exceptional care begins with meaningful relationships, open communication, and trust.

Philip is also a Dementia Friends Champion and an advocate for inclusivity and wellbeing. He is passionate about initiatives that help people feel understood, supported, and connected.

He is excited to contribute to Advinia’s commitment to delivering outstanding care across the UK and to making a positive difference for residents, families, and teams.

For advice, support, or to discuss anything related to customer relations, Philip can be contacted at crm.south@advinia.com

Terri
Terri Job Title:Wellbeing CoordinatorJoined: 2026

Terri has worked in the care sector since the age of 21 and brings a genuine passion for supporting others in everything she does. Known for her warm, caring and positive nature, she is dedicated to ensuring every resident at Bishops Cleeve Care Home feels valued, respected and able to live a fulfilled life. Her natural enthusiasm is felt by everyone she meets, often leaving residents, families and colleagues feeling uplifted after spending time with her.

Terri holds a Level 3 qualification in Health and Social Care and is a trained Dementia Care Coach through Worcester University. She is a passionate advocate for those living with dementia, creating meaningful and engaging experiences that promote independence, joy and connection.

From “wake-up shake-up” sessions and garden walks to music, laughter and themed events, Terri helps create a vibrant and welcoming atmosphere within the home. She takes great pride in getting to know each resident as an individual, building strong, trusting relationships and supporting both residents and their families every step of the way.

Outside of work, Terri enjoys reading, music, spending time in the garden and staying connected with close friends.

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