Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
Review Us
9.6 48 Reviews
  • Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.
Show Bishop's Cleeve Care Home on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 64 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595
  • RESPITE Self-Funded Residential Care: from £1695

Subject to care needs assessment

These prices are only a guideline, please contact Bishop's Cleeve Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tanya Laity (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)

Visiting

  • No restrictions on visits.

Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.

Bishop's Cleeve Care Home Reviews (48)

9.6

Bishop's Cleeve Care Home has a Review Score of 9.6 (9.643) out of 10, based on 30 reviews in the last 2 years.
Over all time Bishop's Cleeve Care Home has 48 reviews.

Overall Experience
  • 40
  • 6
  • 2
  • 0
  • 0
Date Published
  • 48
  • 7
  • 23
  • 30
  • 18
Reviewer Connection to Bishop's Cleeve Care Home
  • 19
  • 9
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Ben C (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first tour to mum finally moving in, Bishops Cleeve Care Home has done nothing but make my mother feel welcome and at home. The manager and her team have been fantastic, caring and truly considerate of any of my mother's needs. I couldn't recommend this home enough as it takes all those doubts
about care homes away as the whole place feels like one big family. Thank you so much.
Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much for leaving us this wonderful review. We are delighted to hear you were very happy with the process from tour to admission and that mum is very happy staying with us. I will pass your comments to the team, which I'm sure they will be delighted to hear.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I R (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to the whole team for making my mother welcome during a period of respite care.
The home is clean and welcoming to family and friends.
It really does feel like part of a community and the wider Cleeve community too.
Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you very much. We are delighted to hear that mum enjoyed her stay with us. Community is very important to us, and we are always striving to improve this. I will pass your thanks to the entire team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E D (Daughter of Resident) published on 12 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A respite stay in another care home fell far short of expectations, and Mum was deeply unhappy. On entering Bishops Cleeve Care Home for the first time I had an overwhelming sense of relief not only are the facilities wonderful but the staff were so welcoming and I was given the opportunity to sit with
some of the residents to hear first-hand their opinion. The home is new and has the feel of a lovely hotel rather than a care home. For some aspects of this review, I’d like to give more than the maximum 5, the staff are so kind and caring whether it is the housekeeping team, care team or management, they look after the residents wonderfully but also are very welcoming to visitors. A three-course lunch is offered every day but the chef is more than willing, when possible, to cater for individual requests. Initially, some activities were limited due to staffing issues but management worked hard to resolve this so I am more than happy to rate this home 5*
Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind review regarding Bishops Cleeve. We are so glad that you are happy with the home, the team and the management. I will ensure that your comments are passed on to the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A K (Partner of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and care. All members of staff cannot do enough for my partner or me when I needed help or information. Can't praise the management or staff enough.
Reply from Jean Corbett, Customer Relations Manager Bishops Cleeve at Bishop's Cleeve Care Home

Thank you so much. We are delighted to hear this. Our residents and families are very important to us, and we will always help and advise as best we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Roy C (Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a fall and a short stay in hospital, I decided my wife and I needed full-time care so we made the decision to move into a care home. My granddaughter got in touch with the Bishops Cleeve Care Home. They gave her all the information she needed for us. The following week they came to do an assessment
and 2 days later, we moved in. The staff are so caring and are always checking on us to see if we are okay. The chef is really talented and makes amazing food. We are settling in well and loving our new home.
Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for this very kind review, we are delighted that you are happy with the home and also the admission process. We are also glad you are happy with the room, food and the environment.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have settled into this home very quickly, and this is my fifth week. The staff are lovely and have become my family; they are all very caring and friendly, nothing is too much trouble from the carers and management, such a homely atmosphere. I want for nothing, and I'm very happy here.
Reply from David Martins, National Sales Manager at Bishop's Cleeve Care Home

Thank you for your kind words, and we are delighted that you are happy with your stay. We will ensure that the team and manager are made aware.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tera G (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are good to deal with and have made a lot of effort to help my Father settle in. It has been a difficult time for him after quite a rapid deterioration in his health and we, his family, have been reassured with the care he has received. It is such a relief to feel he is safe and his needs
are being addressed.
Reply from Emily Hocking, Regional Customer Relations Manager at Bishop's Cleeve Care Home

We are very happy to hear that you feel relieved with your father being with us and that he has settled in well. I will ensure your kind words are passed on to our team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane E (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is located in a lovely area of Bishops Cleeve with the benefits of being brand new. The staff are excellent and have worked very hard to settle my Mum into her new home in these very trying times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.643 for Bishop's Cleeve Care Home is calculated as follows: ( (258 Excellents x 5) + (73 Goods x 4) + (22 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 356 Ratings = 4.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (2)

Tanya

Tanya Laity

Job Title: Home Manager Joined: 2024

Hi, my name is Tanya, and I am delighted to be the Home Manager here at Bishop's Cleeve Care Home.


I have over 20 years of experience in healthcare and have worked in the care sector supporting those with an acquired brain injury, learning disabilities, general nursing and elderly care.


We offer first-class care for the elderly on a permanent or respite basis, delivered by highly trained professionals in our beautiful home.


Our philosophy is simple: we want everyone to enjoy life to the fullest. We never forget that all our residents are individuals, and we treat them with dignity, privacy and respect while offering freedom of choice and as much independence as possible.


Friends and family are welcome at any time. Hot drinks and snacks are always available, and our chef prepares three nutritious meals a day, and the menu changes regularly to reflect seasonal produce. Special diets are catered for.


Our residents have the freedom to choose what to do and when. There is plenty going on, and our Wellbeing Coordinator puts together a full programme which is adapted to suit the needs and wishes of our residents. Activities include quizzes, sing-a-longs, reminiscence therapy, indoor games, art and craft, baking and wherever possible, trips out and about.


I would love to show you around our beautiful home. So, if you would like a tour or wish to discuss any aspect of elderly care with me, please contact Bishops Cleeve Care Home to make an appointment.

No image found

Ema Lemos

Job Title: Deputy Manager Joined: 2025

Supporting the Home Manager and bringing a wealth of experience and expertise to the role

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bishop's Cleeve Care Home to verify any information. View our terms and conditions. Bishop's Cleeve Care Home has an Enhanced Service - more info.