Bishop's Cleeve Care Home

Ruby Avenue, Bishop's Cleeve, Cheltenham GL52 7ZN
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9.6 50 Reviews
  • Bishop's Cleeve Care Home, Cheltenham
Bishop's Cleeve Care Home enjoys a beautiful location on the edge of the Cotswold village of Bishops Cleeve. The home has been purpose-built to provide a caring environment to the surrounding community.

The aim is to offer residents meaningful experiences through social interaction, activities and care plans tailored to each individual.

Staff are highly trained to provide any support residents may need, which adds to the homely, warm and welcoming atmosphere of the setting.
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Care Provided by Bishop's Cleeve Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1695
  • RESPITE Self-Funded Residential Care: from £1795

Subject to care needs assessment

The price(s) shown are provided by the care home. Contact Bishop's Cleeve Care Home for full pricing details and T&Cs.

Contact Bishop's Cleeve Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Bishop's Cleeve Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laura Williams (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • No restrictions on visits.

Parking

  • Very good parking at the home, if visitors unable to park for any reason, please do speak to the reception colleagues on arrival and will do all to help.

Bishop's Cleeve Care Home Reviews (50)

9.6

Bishop's Cleeve Care Home has a Review Score of 9.6 (9.614) out of 10, based on 31 reviews in the last 2 years.
Over all time Bishop's Cleeve Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bishop's Cleeve Care Home
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Total of 50, showing 21-40
Review from A G (Daughter of Resident) published on 8 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home on three weeks respite initially. I have found all the staff very professional from the first assessment right up to date. My mother settled straight away so stayed in the home when the respite finished. She is now eating properly and taking all her medication thanks to her
care. I was worried that she would not be happy but I have had reassurance and answers to all my questions from the care home staff.
The home is exceedingly clean, always smells nice and is very welcoming. My mother is very fussy but she is happy with her room and surroundings which helps me not to worry. She has made friends and is comfortable with all the staff.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeWe are delighted that your mother has settled in so well and is enjoying living at Bishops Cleeve. Thank you so much for your kind words and compliments which we will share with the team. Best wishes.
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Review from Zoe C (Daughter of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here two years. Initially, it was very good then the management changed and it went downhill drastically. We now have a new manager and the change has been rapid and effective. Morale is high, carers are genuinely happy in their work. Mum has flourished. A sense of family and community
is evident. Management is always available to listen and tailor individual requirements. It's a beautiful home, light, bright and without that "smell" many homes have. Parking is easy. There will always be "fine-tuning" as circumstances change but Mum and I are "happy bunnies", she's safe and nurtured. Keep up the good work.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and we are delighted that you and Mum are so happy with the care and facilities at Bishops Cleeve. Our home manager leads the team exceptionally well and we are pleased that you are able to see the positive changes. Thanks again and best wishes.
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Review from Andrew J (Son of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in the care home a few weeks. The staff are very caring and professional which has helped her settle in very well. I am very pleased with the way she is being looked after, there are many activities for her to join and enjoy.
Reply from Tanya Laity, Home Manager at Bishop's Cleeve Care HomeThank you for your wonderful review which I will share with the team.
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Review from Norman B (Son-in-law of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the son-in-law of a resident in Bishop's Cleeve Care Home.
The home is well managed and staff care for mum-in-law with respect and kindness.
We are kept fully informed and all questions are answered promptly.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for sharing your positive experience of Bishops Cleeve Care Home. Best wishes.
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Review from P S (Son-in-law of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident of this care home for over two and a half years. In that time, her mobility and mental capacity have declined but probably in line with someone of her advanced years. Despite this, the staff have always been very helpful and caring. Her care continues to be tailored
to her increased needs.
Knowing that she is being very well cared for, in a comfortable environment, gives us peace of mind.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review. It is great to know that yourself and the family feel so reassured that your dear mother-in-law is being well cared for and that she comfortable and content living at Bishops Cleeve. We send our very best wishes to you all.
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Review from Audrey M (Respite Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was warmly welcomed and appreciated my second respite stay. All the care I received was good and call bells were promptly answered. I was, however, disappointed to find the dining room and food presentation below the standard I remembered from my previous stay. Tables were not prepared properly and
on one occasion both main courses were put onto one plate, meatballs with gravy and tomato risotto. The soups were always good and served very hot. There appeared to be a lack of cutlery and crockery resulting in sandwiches being served on hot plates and cups being put on plates instead of saucers.


... .

Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and high ratings for Bishop's Cleeve Care Home. We are delighted that you were so happy with the care you received. Just to reassure you, our Hospitality Manager and his support team are attending the Home in the first week of September to carry out a refresher staff training on table setting and food service with all of the team. Our apologies if your server was not to the usual standard you expected but rest assured this is being addressed. We look forward to your next visit and are here to help should you require any assistance. Best wishes.
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Review from L G (Daughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We arranged for Mum to spend two weeks respite care at Bishops Cleeve. Prior to her stay, we were shown around and were made to feel very welcome. The place is spotless, the staff are all extremely kind and encouraging, and the people staying there all spoke very highly of the care they received.
Nothing
was too much trouble for them. They provided a lovely room for her, and I have to say, the food looked very tasty, served in an attractive dining room with views across the garden.
There were activities going on in the foyer, which were very well received by those who opted in and the sumptuous cake and refreshments on offer added to the whole experience.
The care home is peaceful and beautifully kept, and I would have no hesitation in recommending it to others - I would definitely be happy to go there myself when the time comes!
Reply from Zak Herring, Customer Relations Manager at Bishop's Cleeve Care HomeThank you so much for the wonderful review and recommendation. It has been a pleasure meeting you, and mum! If we can be of assistance again in the future please do not hesitate to get in touch. Best wishes.
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Review from Rebecca S (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is enjoying her second spell of respite care at Bishop's Cleeve Care Home. She was welcomed back with open arms and staff remembered little details about her which made her return to care a pleasant and stress-free experience.
The food is delicious and Mum is really enjoying her meals, having
had a really poor appetite at home.
The activities coordinator is excellent and residents look forward to the wonderful themed events, the next one being a ball!
Reply from Zak Herring, Customer Relations Manager at Bishop's Cleeve Care HomeThank you very much for your review. It is an absolute pleasure to have Mum stay with us at Bishop's Cleeve Care Home again.
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Review from C M (Respite Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was brought to Bishop's Cleeve Care Home for post-operative respite care. Good staff, excellent building and decor, nice garden and facilities. All members of staff were caring and very professional. I would not hesitate to book another stay and to recommend the home to others.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review and recommendation. It was an absolute pleasure to have you stay with us at Bishop's Cleeve. If we can be of assistance in the future, please do not hesitate to get in touch. Best wishes.
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Review from Claire W (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum stayed for one week following surgery. All staff I encountered were friendly and helpful. The food was all made from scratch and was healthy and nutritious. The standard of cleanliness was excellent, and the ground was well maintained. My mum was looked after really well, and I am happy to recommend
this home.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you so much for your lovely review. We are pleased that your mum enjoyed her stay and that you and the family were so happy with everything. If we can be of assistance again in the future please do not hesitate to get in touch. Please pass on our best wishes to your mum.
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Review from Christine H (Daughter-in-law of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is in Bishop's Cleeve Care Home for respite care, with a view to staying. The staff were very helpful in setting this up for us at short notice, and have helped her to settle in well. She seems to be adjusting to being there and we hope she will stay. She enjoyed a "sing-song" yesterday!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your lovely review. We are delighted that your mother-in-law has settled in so well and that she is enjoying joining in with the activities. We will share your kind words with the team. Thanks again and best wishes.
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Review from K E (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Beautiful care home. Rooms have nice decor and ensuites. Lovely staff, amazing food and activities if wanted. Would highly recommend it. My father went for two weeks respite and is happy to go back, says it's like a holiday.
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeThank you very much for your review. It was a pleasure to have your father come stay with us at Bishop's Cleeve and are delighted to hear that he enjoyed his stay so much.
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Review from Debbie S (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful day we have had at Bishops Cleeve Care Home. My mother is a resident and has just celebrated her 100th birthday, an event she had been very much looking forward to.
She was able to invite her family and friends to celebrate with her and the management and staff went out of their way
to make it a day to remember. From a Happy Birthday serenade by the staff when she woke up, to then find decorations and photos of her life displayed around the home, and in the afternoon to be joined by many residents and their relatives for tea, bubbly and birthday cake - she couldn't have asked for more. Many thanks to every member of staff who helped to make this day so special - you are incredible!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeHello Debbie and what a privilege and an honour it was to share this wonderful and momentous occasion with your dear mother. She has touched all of our hearts and it was an extra special celebration because her lovely family and friends were able to join her. Thank you so much for your kind words and for your review it really means a lot to us and we will share it with the rest of the team. Best wishes and see you again soon,
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Review from Catherine H (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just had to find a home for my 95-year-old mother, who has Dementia, is virtually blind and broke her hip in early May. She has always been adamant that she would not have a carer, a cleaner or go into a care home! But having come home from hospital it was quickly obvious we needed somewhere
safe for her to be loved and cared for, even if it was not what she wanted.
From my first telephone enquiry with Bishops Cleeve Care Home, I have been constantly reassured that this was not only the right decision for her but that we were really lucky to have found this home and that it was so close to her home.
All the staff are amazing, nothing has been too much trouble for them and though she is still very confused, she has already told us she is no longer lonely. It is a wonderfully run home, with staff always around and happy to sit and chat if needed.
The rooms are beautiful, small dining rooms ensure it is not too noisy and there is lots to do! I can never thank them enough!
Reply from Paul Lawson, National Sales Manager at Bishop's Cleeve Care HomeHello Catherine and thank you so much for your lovely review. We are absolutely delighted that you are so pleased with the care your mother is receiving at Bishop's Cleeve and happy that we were able to make the transition into our care home go as smoothly as possible. We really appreciate your kind comments and on behalf of all the team thank you for your compliments. It is our great pleasure and honour to care for your mother and we send our best wishes to you and the family.
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Review from R M (Wife of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband only went in on 9th Dec 2022, but so far it has been very friendly place to be. He is very well looked after.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeThank you for taking the time to review Bishops Cleeve Care Home. We are privileged to care for your husband and welcome you both into the family.
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Review from Sue H (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a stay in the hospital, we booked Mum in for some respite care with a view to her becoming a permanent resident as we knew she would no longer cope at home even with a care package. My sister and I visited the home prior to making a decision and were extremely impressed with everything we saw.
The home is furnished to a very high standard with well-thought-out soft furnishings, and the bedrooms are lovely. Sadly Mum was only at the home for just under four weeks before she passed away, but she was so well cared for, and it was a huge relief to us knowing that while she was there - she was safe and comfortable.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeThank you for taking the time to review Bishops Cleeve, and although your mum's time was short, we are privileged to have welcomed you all into the family. Thank you for your kind words.
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Review from Nick C (Son of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother came into your care just over five weeks ago and as you will be aware, she passed away last Monday night. Whilst her stay was short, her care from you, as a team, was far from it. Nothing was too much trouble and although she would rather have been in her own home, your home soon became her
home. She was delighted with the care, tenderness and assistance provided in her time of need. Even towards the end when she became somewhat “trigger” happy with the assist button, the service never wavered and was always delivered with a smile and kindness. We are so pleased that we found you and grateful that you had space to accommodate our mother. It is never easy to make the decision to leave your own home but we took great comfort from the fact that mother was in a safe, friendly and attentive environment. As a family, please accept our heartfelt thanks, gratitude and appreciation for taking the time to care. We will never forget it, thank you all.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeThank you for such a beautiful review, we work tirelessly to ensure both residents and relatives feel at home, safe and comfortable. Thank you for allowing us to care for your mum and welcome you all into our family.
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Review from Bill N (Son of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother had 3 weeks' respite in Bishop's Cleeve Care Home in September 2022. She is now 105 years of age and in December 2022 became a permanent resident. The management and staff are always very attentive to Mum's needs. Thank you all for caring and nursing in such a professional way - and always
with a smile on your faces. It means a lot to our family.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeIt is an absolute pleasure to welcome yourself and Mum back into our family. Thank you for choosing Bishop's Cleeve Care Home, our team really do go above and beyond every day. We look forward to continuing to care for Mum with smiles on our faces.
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Review from Bill C (Respite Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good experience, I stayed for two weeks respite care, which I thoroughly enjoyed.
The food was very good, but, beware you will probably put on weight.
The staff were friendly and helpful, especially during the night.
Rooms were comfortable and the furnishings excellent.
Altogether, I think
that it is well worth consideration if you are thinking of a care home.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeThank you for your review. We are delighted you enjoyed your stay. Thank you for choosing Bishops Cleeve Care Home.
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Review from Paul Q (Son of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was first welcomed for a respite stay last December and is now a permanent resident. From the very beginning, my experience of the home has been outstanding. The management and staff have been fantastic, helpful, empathetic and supportive of Mum's needs. The facilities are amazing, the food
is excellent and the rooms are first-class. Can't knock it, I want to book a room for myself when the time comes.
Reply from Stacey Lewis, Home Manager - Bishops Cleeve Care Home at Bishop's Cleeve Care HomeThank you for your wonderful review. We are so glad Mum chose to return after her respite stay and thank you for being so supportive of the home.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Bishop's Cleeve Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.614 for Bishop's Cleeve Care Home is calculated as follows: ( (257 Excellents x 5) + (84 Goods x 4) + (24 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 368 Ratings = 4.614
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bishop's Cleeve Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (3)

Ema

Ema Lemos

Job Title: Deputy Manager Joined: 2025

With over 12 years of experience in the UK care sector, our Deputy Manager has progressed from community and live-in care through to Team Leader roles in specialist dementia nursing homes, achieving her Level 4 qualification before stepping into her current leadership position.


Inspired from a young age by caring for her grandfather and following in her mother’s footsteps as a community carer, she has always been driven by a desire to make a genuine difference in people’s lives.


She believes outstanding care starts with well-trained, supported staff and a strong person-centred approach, always putting residents’ needs first while ensuring families feel reassured and involved.


Described as approachable, understanding and full of positive energy, she brings warmth and dedication to the home every day. Outside of work, she enjoys shopping, movies, socialising and spending time with her dog, returning to work refreshed and ready to support both residents and her team.

Philip

Philip McAllister

Job Title: Customer Relations Manager Joined: 2025

Bringing over ten years of experience in customer relations and sales leadership within the care sector. His career has centred around supporting families through every stage of the care journey, strengthening community relationships, and championing a compassionate, person-centred approach.


Having spent part of his childhood in Africa and America, Philip developed a deep appreciation for cultural diversity and the importance of empathy—values that continue to guide his work today. He believes that exceptional care begins with meaningful relationships, open communication, and trust.


Philip is also a Dementia Friends Champion and an advocate for inclusivity and wellbeing. He is passionate about initiatives that help people feel understood, supported, and connected.


He is excited to contribute to Advinia’s commitment to delivering outstanding care across the UK and to making a positive difference for residents, families, and teams.


For advice, support, or to discuss anything related to customer relations, Philip can be contacted at crm.south@advinia.com

Terri

Terri

Job Title: Wellbeing Coordinator Joined: 2026

Terri has worked in the care sector since the age of 21 and brings a genuine passion for supporting others in everything she does. Known for her warm, caring and positive nature, she is dedicated to ensuring every resident at Bishops Cleeve Care Home feels valued, respected and able to live a fulfilled life. Her natural enthusiasm is felt by everyone she meets, often leaving residents, families and colleagues feeling uplifted after spending time with her.


Terri holds a Level 3 qualification in Health and Social Care and is a trained Dementia Care Coach through Worcester University. She is a passionate advocate for those living with dementia, creating meaningful and engaging experiences that promote independence, joy and connection.


From “wake-up shake-up” sessions and garden walks to music, laughter and themed events, Terri helps create a vibrant and welcoming atmosphere within the home. She takes great pride in getting to know each resident as an individual, building strong, trusting relationships and supporting both residents and their families every step of the way.


Outside of work, Terri enjoys reading, music, spending time in the garden and staying connected with close friends.

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