Submit a Review for Alexander House Care Home
Hawkins Road, Exeter, EX1 3UW
View full details of Alexander House Care HomeLatest Reviews for Alexander House Care Home
22 June 2026
I recently stayed at Alexander House for two weeks respite following surgery, and I was delighted with the care I received. All the staff were friendly, kind, caring and hard working, and they ensured that my stay was an exceptionally positive experience. The room was very comfortable, with
everything being easily accessible and, just like Fiona had assured me, it proved to be perfect for someone immediately post op who needed to rest and heal. Everywhere was kept spotlessly clean, and the food was really good with a varied menu and generous portions. Should I require further surgery in the future I wouldn't hesitate to return to Alexander House for respite care because it was superb. A huge and very sincere THANK YOU to everyone for your kindness, compassion and care at what was a very difficult time.
18 May 2026
My mum came into Alexander House for 2 weeks respite. From the moment she arrived she was made to feel at home and part of the family. The staff are kind, caring and attentive to each individuals needs. Mum enjoyed daily activities especially flower arranging and music sessions. All being well she
will definitely be back again! Thank you everyone at Alexander House for the care and love you gave mum.
18 May 2026
The minute we walked in to the Alexander House Care Home it felt like being in a good class hotel.
The staff are immediately polite, friendly, helpful and efficient.
Added to this is a real sense and atmosphere of love and kindness towards all.
My friend is well looked after and treated with
dignity.
The dining area is also well kept and I noticed the kindness in the way the patients were served.
I hope I never have to end up in a care home, but if I do, this is the one I would chose.
God bless you all and keep up the good work.
12 May 2026
I cannot recommend this home and the staff highly enough. The home is beautiful from the residents rooms to the dining room, it has been designed really tastefully and to a high standard. The staff are all AMAZING!! Every single person I met was polite, friendly and really caring. I wouldn't
hesitate in using this home again for my Mum.
08 April 2026
My Sister was a resident with Alexander house for approx 8 months. The whole time she was there she was treated dignity, care and had so much support. I have so much respect for ALL of the staff from the cleaners to reception staff but most of all the care and nursing staff. My Sister has
disabilities but the staff iwere aware of this and they took there time to explain things to her. They kept myself updated with all treatments etc she was receiving and nothing was ever to much trouble. Now thanks to all the staff in Alexander house my sister is well and been able to leave and go home. I can't thank them enough.
The home is very welcoming and beautifully decorated it is a real home from home with lots of activities for the residents.
18 March 2026
The nursing care is excellent and all his needs are being met. My husband is very happy and enjoys all the activities at the care home.
16 January 2026
Let's face it, wherever you place a loved one, you're going to worry - about the care they receive, and whether you should have chosen some other place. I had those worries too. Handing over the care of my wife to complete strangers was far and away the most difficult decision I've ever had to make.
And sure, for a short while right at the start I worried about whether I'd made the right choice. But those concerns very quickly evaporated once my wife settled in and I could see how she was cared for. She's been there now for almost five months and I can tell you that the nursing and care staff are, without exception, very special people - kind, caring, attentive, observant, incredibly hard working. The environment is spotless thanks to the wonderful team of housekeepers. The food is varied and plentiful. I don't have the slightest hesitation in recommending the care your loved one will receive and I say that as someone who visits very often.
31 October 2025
My Nan was lucky enough to call Alexander house her home from May 2025-September 2025
During my nans stay she experienced the most compassionate care possible, she had friends and an amazing quality of life. From the house keeping, kitchen, care team, office, activities and management everyone made
time to get to know each resident and family who visited.
Nothing was ever too much trouble.
The support during my nans passing has been amazing and I wish more people had the opportunity to be able to experience the same.
I would highly recommend Alexander house to anyone looking for respite or long term care.
08 October 2025
My husband has been at Alexander House for 3 months now, and I remain very impressed with the level of service, compassion and care provided. I really appreciate the way I have been welcomed to visit my husband as often as I like, and I feel included in his care, resting in confidence that the high
level of support will be continued in my absence. It's not to say there is perfection. By the nature of the disabilities of the patients, there are stressful times, and messes occur, but the staff are always so willing to put things right with cheerfulness. The activities are a bonus too, is helping failing minds to get some interest and enjoyment out of life. Altogether, I feel Alexander House has got a good model going in practice, and I hope they can spread some of their innovative ideas to other homes. One gets the sense of a very good and forward looking management.
23 September 2025
My mum spent the last 4 months of her life at this remarkable home. Her stay was enhanced by the utter kindness, professionalism & love given by the staff there. I feel that we could not have found a better place for her and she went from a situation at home that the TV was her only friend to a
place where she made so many friends and was loved by everyone. No one can know what the future holds but if I had known how much better her life would have got I definitely would have got her in there sooner.
27 March 2025
I was surprised how nice Alexander house was when I first visited. I think the gold standard is when I visit my aunt and she tells me every time how happy she is and how well she is cared for. The surroundings are beautiful and the staff I have met, friendly and helpful. After visiting family in
care homes over the years, this one would take some beating all round.
01 October 2024
The team at Alexander House have been fantastic, great food fantastic rooms and great facilities. Mum's care has been second to none they have weekly events for the residents it has been amazing, nothing is too much trouble. Lovely caring staff and an amazing chef. The facilities are great I am able
to make Mum drinks in the kitchen on the same floor and the whole caring team works together. It could pass as a five-star hotel, you are free to come and go without hassle.
26 July 2024
I have been fortunate to find at very short notice a home from home for my lovely mum. The transition from hospital to Alexander House has been amazing, nothing is too much trouble, lovely caring staff and an amazing chef. The facilities are great and the whole caring team working together in care.
20 June 2024
I visited my friend at Alexander House for the first time yesterday (13/06/24) and was pleasantly surprised.
The staff were polite and jovial and all the residents were having a fun time eating, drinking and listening to a singer. I don't know if it is always like this but I can only review on my
experience which was certainly a very good one.
30 April 2024
Very pleasant and friendly, lovely atmosphere. Staff work very hard to provide a good service. Staff are very friendly, helpful and hardworking. Room is super, lovely fittings. Food is plentiful and delicious. Opportunity to personalise my room has made it easier to adapt. Activities keep me busy
and help me to make friends. Very good activities coordinator who keeps me busy!
30 April 2024
Alexander House is a young establishment just over a year old. I arrived in August 2023 when teething troubles were being tackled. There has been a sizeable turnover of staff which meant many of them getting used to individual residents at the same time and vice versa. This situation is now more
settled. The present care staff are first class, under very lively leadership.
Food and drink are plentiful, very well presented with the chefs inventing many different ways of presenting a wide variety of different food. Some of this is linked to various themes arranged by the events organiser, such as national themes.
There are plenty of other events organised mostly in-house, with visiting performers and opportunities for some residents to go out.
The superb rooms are well maintained. Residents can bring some of their own possessions to make the rooms more personal.
Management is not remote contributing to the caring ethos of the home which is an excellent place in which to live.
26 March 2024
We chose this home for respite care after reading their glossy brochure and visiting on the official opening day. Made a huge mistake. Incompetent management and an awful experience for my father (retired pharmacist). We made a formal complaint but most facts denied by the management. My father was
attacked twice by another resident on two separate times, during the night or early morning in his bed. The first attack was acknowledged at the time but then later disputed. We asked for evidence of CCTV and electronic door openings into his room but none of this was available apparently and conveniently for the company. Most of our complaints were disputed. My 93-year-old father was very shocked and upset for months and to this day no one has ever enquired after him.
27 September 2023
Our mother has been so well looked after by nurses and carers throughout the day and night during the weeks of two respite stays. She has been full of praise for the staff every single day and we have all really enjoyed our visits in such a great environment.
She was not able to join in any
activities so I don't have a personal review, although I could see and sense that these were excellently run and very worthwhile for other residents.
It has been a real relief to know that she was safe and being so well looked after during these much-needed respite visits.
Thank you to everyone at Alexander House Care Home.
20 September 2023
I was shown around Alexander Care Home as a prospective ‘home from home’.
It was a very detailed tour by an informative member of staff. I was introduced to other staff members.
The facilities and standard of care are second to none.
I was very very impressed. Thank you.
20 September 2023
Mum has felt very lonely and trapped in her old home and was determined not to spend another winter there. Mum has changed so much at Alexander House Care Home, she has come alive, she is loving the company and the chitter chatter. The staff teams are so attentive, warm, friendly and caring. Mum has
had quite a few friends and family visit her and they have all commented on how much happier and relaxed Mum is. Mum’s feedback to us:
“can’t fault anything, everyone is so helpful, the food is so varied and is delicious, plus there are always snacks and drinks available in between the main dining times, my room and facilities are wonderful. I love the wide corridors, the informal lounge area, the dining room, cinema, the beautiful garden and the fact there is a private dining room you can book, perfect for when you have a family celebration. I now have such easy access to a Doctor and my medication is taken care of. I am feeling safe, secure, relaxed and not anxious about my future”.
Latest Reviews for Alexander House Care Home
22 June 2026
I recently stayed at Alexander House for two weeks respite following surgery, and I was delighted with the care I received. All the staff were friendly, kind, caring and hard working, and they ensured that my stay was an exceptionally positive experience. The room was very comfortable, with
everything being easily accessible and, just like Fiona had assured me, it proved to be perfect for someone immediately post op who needed to rest and heal. Everywhere was kept spotlessly clean, and the food was really good with a varied menu and generous portions. Should I require further surgery in the future I wouldn't hesitate to return to Alexander House for respite care because it was superb. A huge and very sincere THANK YOU to everyone for your kindness, compassion and care at what was a very difficult time.
18 May 2026
My mum came into Alexander House for 2 weeks respite. From the moment she arrived she was made to feel at home and part of the family. The staff are kind, caring and attentive to each individuals needs. Mum enjoyed daily activities especially flower arranging and music sessions. All being well she
will definitely be back again! Thank you everyone at Alexander House for the care and love you gave mum.
18 May 2026
The minute we walked in to the Alexander House Care Home it felt like being in a good class hotel.
The staff are immediately polite, friendly, helpful and efficient.
Added to this is a real sense and atmosphere of love and kindness towards all.
My friend is well looked after and treated with
dignity.
The dining area is also well kept and I noticed the kindness in the way the patients were served.
I hope I never have to end up in a care home, but if I do, this is the one I would chose.
God bless you all and keep up the good work.
12 May 2026
I cannot recommend this home and the staff highly enough. The home is beautiful from the residents rooms to the dining room, it has been designed really tastefully and to a high standard. The staff are all AMAZING!! Every single person I met was polite, friendly and really caring. I wouldn't
hesitate in using this home again for my Mum.
08 April 2026
My Sister was a resident with Alexander house for approx 8 months. The whole time she was there she was treated dignity, care and had so much support. I have so much respect for ALL of the staff from the cleaners to reception staff but most of all the care and nursing staff. My Sister has
disabilities but the staff iwere aware of this and they took there time to explain things to her. They kept myself updated with all treatments etc she was receiving and nothing was ever to much trouble. Now thanks to all the staff in Alexander house my sister is well and been able to leave and go home. I can't thank them enough.
The home is very welcoming and beautifully decorated it is a real home from home with lots of activities for the residents.
18 March 2026
The nursing care is excellent and all his needs are being met. My husband is very happy and enjoys all the activities at the care home.
16 January 2026
Let's face it, wherever you place a loved one, you're going to worry - about the care they receive, and whether you should have chosen some other place. I had those worries too. Handing over the care of my wife to complete strangers was far and away the most difficult decision I've ever had to make.
And sure, for a short while right at the start I worried about whether I'd made the right choice. But those concerns very quickly evaporated once my wife settled in and I could see how she was cared for. She's been there now for almost five months and I can tell you that the nursing and care staff are, without exception, very special people - kind, caring, attentive, observant, incredibly hard working. The environment is spotless thanks to the wonderful team of housekeepers. The food is varied and plentiful. I don't have the slightest hesitation in recommending the care your loved one will receive and I say that as someone who visits very often.
31 October 2025
My Nan was lucky enough to call Alexander house her home from May 2025-September 2025
During my nans stay she experienced the most compassionate care possible, she had friends and an amazing quality of life. From the house keeping, kitchen, care team, office, activities and management everyone made
time to get to know each resident and family who visited.
Nothing was ever too much trouble.
The support during my nans passing has been amazing and I wish more people had the opportunity to be able to experience the same.
I would highly recommend Alexander house to anyone looking for respite or long term care.
08 October 2025
My husband has been at Alexander House for 3 months now, and I remain very impressed with the level of service, compassion and care provided. I really appreciate the way I have been welcomed to visit my husband as often as I like, and I feel included in his care, resting in confidence that the high
level of support will be continued in my absence. It's not to say there is perfection. By the nature of the disabilities of the patients, there are stressful times, and messes occur, but the staff are always so willing to put things right with cheerfulness. The activities are a bonus too, is helping failing minds to get some interest and enjoyment out of life. Altogether, I feel Alexander House has got a good model going in practice, and I hope they can spread some of their innovative ideas to other homes. One gets the sense of a very good and forward looking management.
23 September 2025
My mum spent the last 4 months of her life at this remarkable home. Her stay was enhanced by the utter kindness, professionalism & love given by the staff there. I feel that we could not have found a better place for her and she went from a situation at home that the TV was her only friend to a
place where she made so many friends and was loved by everyone. No one can know what the future holds but if I had known how much better her life would have got I definitely would have got her in there sooner.
27 March 2025
I was surprised how nice Alexander house was when I first visited. I think the gold standard is when I visit my aunt and she tells me every time how happy she is and how well she is cared for. The surroundings are beautiful and the staff I have met, friendly and helpful. After visiting family in
care homes over the years, this one would take some beating all round.
01 October 2024
The team at Alexander House have been fantastic, great food fantastic rooms and great facilities. Mum's care has been second to none they have weekly events for the residents it has been amazing, nothing is too much trouble. Lovely caring staff and an amazing chef. The facilities are great I am able
to make Mum drinks in the kitchen on the same floor and the whole caring team works together. It could pass as a five-star hotel, you are free to come and go without hassle.
26 July 2024
I have been fortunate to find at very short notice a home from home for my lovely mum. The transition from hospital to Alexander House has been amazing, nothing is too much trouble, lovely caring staff and an amazing chef. The facilities are great and the whole caring team working together in care.
20 June 2024
I visited my friend at Alexander House for the first time yesterday (13/06/24) and was pleasantly surprised.
The staff were polite and jovial and all the residents were having a fun time eating, drinking and listening to a singer. I don't know if it is always like this but I can only review on my
experience which was certainly a very good one.
30 April 2024
Very pleasant and friendly, lovely atmosphere. Staff work very hard to provide a good service. Staff are very friendly, helpful and hardworking. Room is super, lovely fittings. Food is plentiful and delicious. Opportunity to personalise my room has made it easier to adapt. Activities keep me busy
and help me to make friends. Very good activities coordinator who keeps me busy!
30 April 2024
Alexander House is a young establishment just over a year old. I arrived in August 2023 when teething troubles were being tackled. There has been a sizeable turnover of staff which meant many of them getting used to individual residents at the same time and vice versa. This situation is now more
settled. The present care staff are first class, under very lively leadership.
Food and drink are plentiful, very well presented with the chefs inventing many different ways of presenting a wide variety of different food. Some of this is linked to various themes arranged by the events organiser, such as national themes.
There are plenty of other events organised mostly in-house, with visiting performers and opportunities for some residents to go out.
The superb rooms are well maintained. Residents can bring some of their own possessions to make the rooms more personal.
Management is not remote contributing to the caring ethos of the home which is an excellent place in which to live.
26 March 2024
We chose this home for respite care after reading their glossy brochure and visiting on the official opening day. Made a huge mistake. Incompetent management and an awful experience for my father (retired pharmacist). We made a formal complaint but most facts denied by the management. My father was
attacked twice by another resident on two separate times, during the night or early morning in his bed. The first attack was acknowledged at the time but then later disputed. We asked for evidence of CCTV and electronic door openings into his room but none of this was available apparently and conveniently for the company. Most of our complaints were disputed. My 93-year-old father was very shocked and upset for months and to this day no one has ever enquired after him.
27 September 2023
Our mother has been so well looked after by nurses and carers throughout the day and night during the weeks of two respite stays. She has been full of praise for the staff every single day and we have all really enjoyed our visits in such a great environment.
She was not able to join in any
activities so I don't have a personal review, although I could see and sense that these were excellently run and very worthwhile for other residents.
It has been a real relief to know that she was safe and being so well looked after during these much-needed respite visits.
Thank you to everyone at Alexander House Care Home.
20 September 2023
I was shown around Alexander Care Home as a prospective ‘home from home’.
It was a very detailed tour by an informative member of staff. I was introduced to other staff members.
The facilities and standard of care are second to none.
I was very very impressed. Thank you.
20 September 2023
Mum has felt very lonely and trapped in her old home and was determined not to spend another winter there. Mum has changed so much at Alexander House Care Home, she has come alive, she is loving the company and the chitter chatter. The staff teams are so attentive, warm, friendly and caring. Mum has
had quite a few friends and family visit her and they have all commented on how much happier and relaxed Mum is. Mum’s feedback to us:
“can’t fault anything, everyone is so helpful, the food is so varied and is delicious, plus there are always snacks and drinks available in between the main dining times, my room and facilities are wonderful. I love the wide corridors, the informal lounge area, the dining room, cinema, the beautiful garden and the fact there is a private dining room you can book, perfect for when you have a family celebration. I now have such easy access to a Doctor and my medication is taken care of. I am feeling safe, secure, relaxed and not anxious about my future”.