Submit a Review for Barchester Cumberland Grange Care Home
Cumberland Way, Exeter, EX1 3ZU
View full details of Barchester Cumberland Grange Care HomeLatest Reviews for Barchester Cumberland Grange Care Home
22 May 2026
Our experience of Cumberland Grange has been positive from day 1. My mum has dementia, and she is treated with respect and kindness by all the staff - without exception.
The home is very well managed and feels welcoming and exceptionally well organised. The activities are varied and caters for all
interests. Having the reassurance that mum is not only well cared for, but her happiness is prioritised - is so important. This is a 5 star care home in every respect. All of the staff go that extra mile, and we are so grateful to then for their genuine consideration and kindness.
05 May 2026
We are very pleased with all aspects of the care home. Couldn't have picked a better home, all the staff are very helpful and friendly. Overall, I'd rate this care 10 out of 10.
05 May 2026
It was the best decision for my husband and myself; we needed support when we first came here. There are certain carers who are really good. The food is appealing and suited to different people.
13 April 2026
Very good care & staff
10 March 2026
Well everything is excellent, staff are all lovely and respectful. I feel comfortable here and safe. I am very happy
06 March 2026
The carers on the top floor are excellent & look after Mum so well. The activity ladies always make sure Mum is included in the activities which she always enjoys. Mum loves the food & enjoys choosing what she would like off the menu. Mum is so happy here & says all the staff are really friendly &
look after her so well.
28 January 2026
My experience with Cumberland Grange has been first class during a very difficult time the staff & manager have been soooo supportive & caring I had no hesitation on it being my mum's new home. Everyone is smiling & caring & I feel so comfortable when here - as I am sure my mum will. Management is
amazing & this is demonstrated right across the staff!
Well done!!
22 December 2025
My mother has received excellent care in the nearly 3 years in which she has been a resident. She frequently says how lucky she is to be at Barchester Cumberland Grange (which she can remember where she is!!). She is very settled. There is a lovely, friendly atmosphere at the home, and it is
delightful to see the residents engaged in the activities. I do feel it provides a warm, family setting, which is so important for relatives to experience. I would recommend it highly.
03 December 2025
My mother is on the Memory Lane floor of Cumberland Grange and has dementia.I visit her regularly and can state rhe following. Her room is always warm, clean, and homely. She is happy and likes the staff. She always looks great and is offered regular activities and trips. Her meals are frequent and
beautifully made and presented.The carers are hard working, good humoured, and friendly. They are competant , and honest (a quality I truly appreciate).Despite my frequent visits at the busiest of times I am always made welcome, updated on my mums latest capers, and made aware of any areas for concern and any remedial action necessary.
15 October 2025
I think it is a splendid home. I am very well cared for, very kind and caring people. I know I need looking after, I am at the age I need someone looking after me. I can't imagine someone doing it better thankyou.
09 October 2025
My friend joined the Cumberland Grange as a permanent resident in June. He had the warmest of welcomes and nothing was too much trouble in settling him in. The food is excellent and the fresh daily cakes are yummy - he has declared Cumberland Grange as the house of cake!
All the staff are a happy
team and they are kind and helpful. The management team are efficient and very good and always available to answer questions. The carers team take care of his medical needs very well.
The activities on offer are varied and interesting and include outings. My friend was taken to an exhibition in Exeter. Everyone is encouraged to join in but there is no pressure.
My friend appreciates and enjoys the church services held a couple of times a month.
Cumberland Grange is an oustanding home all round.
02 September 2025
I have worked in and visited a few care homes. On arriving at the Cumberland Grange I felt warmth and friendship,it's an amazing care home, the best. The staff are so friendly and helpful. Nothing is too much trouble,they go above and beyond. They always have time to talk to the residents and treat
them with respect and as an individual. Giving them the dignity they all deserve.
They have activities daily, morning and afternoon for those who wish to take part. The mini bus is also used weekly.
If you are looking for a care home for a loved one,Cumberland Grange is definitely worth a visit. You won't be disappointed. You too will be listened to and supported.
21 August 2025
Our mother has been a resident at Barchester Cumberland Grange for a few months (this is her second stay) and I have to say that the whole set up is fabulous. The accommodation is 5 star, as is the setting, the food, the service and the daily cakes.!!!. With excellence normally measured at 5 stars,
I have to say that the staff and management would score far higher in my view. They are all truly wonderful. The care they give, the welcome we receive, and the genuine patience and affection they share with everyone makes the Cumberland an outstanding residential home. You should all be incredibly proud of the environment that you have created...oh, and did I mention the cakes.!!!
12 June 2025
Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane
for my Mum as recommended by the management team has made a real difference in the last few months with her dementia.
We would recommend Cumberland Grange to anyone looking for residential care.
12 June 2025
More of a 5 star hotel than a care home.
Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere.
Mum certainly doesn't want for activities, trips or hot chocolate!
This is the gold standard!
19 May 2025
My sister and her partner visited several care homes in the Exeter area before settling on Cumberland Grange as the best available for my mother, and all subsequent experience has shown this to be an excellent decision.
The home is a modern, purpose-built building with several spacious communal
areas. It is kept warm throughout the year.
The staff are, without exception, caring, friendly and cheerful. This includes seemingly small gestures which mean a lot - such as a friendly chat or a reassuring touch on the arm. The friendliness and kindness extends not only to residents, but also to their families. As my mother says, the staff aren't kind and helpful only when visitors are around: they are like that all the time.
In my view, the Cumberland Grange management have got the culture spot-on. In my mother's words, if you need to be in a care home, you wouldn't find anywhere nicer than here.
31 March 2025
Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed.
The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles
and seem to have a nice friendship.
The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic.
The food is excellent and there are always snacks left out for residents to enjoy at their leisure.
All in all the home is beautiful and has a lovely atmosphere to it.
Unfortunately the cost of a stay is expensive.
27 January 2025
My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very
friendly and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!
03 December 2024
My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from
his own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.
04 November 2024
My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them.
All members of the team, including maintenance, administration, laundry, catering and management as well as
the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs.
They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly.
The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters.
Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.
Latest Reviews for Barchester Cumberland Grange Care Home
22 May 2026
Our experience of Cumberland Grange has been positive from day 1. My mum has dementia, and she is treated with respect and kindness by all the staff - without exception.
The home is very well managed and feels welcoming and exceptionally well organised. The activities are varied and caters for all
interests. Having the reassurance that mum is not only well cared for, but her happiness is prioritised - is so important. This is a 5 star care home in every respect. All of the staff go that extra mile, and we are so grateful to then for their genuine consideration and kindness.
05 May 2026
We are very pleased with all aspects of the care home. Couldn't have picked a better home, all the staff are very helpful and friendly. Overall, I'd rate this care 10 out of 10.
05 May 2026
It was the best decision for my husband and myself; we needed support when we first came here. There are certain carers who are really good. The food is appealing and suited to different people.
13 April 2026
Very good care & staff
10 March 2026
Well everything is excellent, staff are all lovely and respectful. I feel comfortable here and safe. I am very happy
06 March 2026
The carers on the top floor are excellent & look after Mum so well. The activity ladies always make sure Mum is included in the activities which she always enjoys. Mum loves the food & enjoys choosing what she would like off the menu. Mum is so happy here & says all the staff are really friendly &
look after her so well.
28 January 2026
My experience with Cumberland Grange has been first class during a very difficult time the staff & manager have been soooo supportive & caring I had no hesitation on it being my mum's new home. Everyone is smiling & caring & I feel so comfortable when here - as I am sure my mum will. Management is
amazing & this is demonstrated right across the staff!
Well done!!
22 December 2025
My mother has received excellent care in the nearly 3 years in which she has been a resident. She frequently says how lucky she is to be at Barchester Cumberland Grange (which she can remember where she is!!). She is very settled. There is a lovely, friendly atmosphere at the home, and it is
delightful to see the residents engaged in the activities. I do feel it provides a warm, family setting, which is so important for relatives to experience. I would recommend it highly.
03 December 2025
My mother is on the Memory Lane floor of Cumberland Grange and has dementia.I visit her regularly and can state rhe following. Her room is always warm, clean, and homely. She is happy and likes the staff. She always looks great and is offered regular activities and trips. Her meals are frequent and
beautifully made and presented.The carers are hard working, good humoured, and friendly. They are competant , and honest (a quality I truly appreciate).Despite my frequent visits at the busiest of times I am always made welcome, updated on my mums latest capers, and made aware of any areas for concern and any remedial action necessary.
15 October 2025
I think it is a splendid home. I am very well cared for, very kind and caring people. I know I need looking after, I am at the age I need someone looking after me. I can't imagine someone doing it better thankyou.
09 October 2025
My friend joined the Cumberland Grange as a permanent resident in June. He had the warmest of welcomes and nothing was too much trouble in settling him in. The food is excellent and the fresh daily cakes are yummy - he has declared Cumberland Grange as the house of cake!
All the staff are a happy
team and they are kind and helpful. The management team are efficient and very good and always available to answer questions. The carers team take care of his medical needs very well.
The activities on offer are varied and interesting and include outings. My friend was taken to an exhibition in Exeter. Everyone is encouraged to join in but there is no pressure.
My friend appreciates and enjoys the church services held a couple of times a month.
Cumberland Grange is an oustanding home all round.
02 September 2025
I have worked in and visited a few care homes. On arriving at the Cumberland Grange I felt warmth and friendship,it's an amazing care home, the best. The staff are so friendly and helpful. Nothing is too much trouble,they go above and beyond. They always have time to talk to the residents and treat
them with respect and as an individual. Giving them the dignity they all deserve.
They have activities daily, morning and afternoon for those who wish to take part. The mini bus is also used weekly.
If you are looking for a care home for a loved one,Cumberland Grange is definitely worth a visit. You won't be disappointed. You too will be listened to and supported.
21 August 2025
Our mother has been a resident at Barchester Cumberland Grange for a few months (this is her second stay) and I have to say that the whole set up is fabulous. The accommodation is 5 star, as is the setting, the food, the service and the daily cakes.!!!. With excellence normally measured at 5 stars,
I have to say that the staff and management would score far higher in my view. They are all truly wonderful. The care they give, the welcome we receive, and the genuine patience and affection they share with everyone makes the Cumberland an outstanding residential home. You should all be incredibly proud of the environment that you have created...oh, and did I mention the cakes.!!!
12 June 2025
Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane
for my Mum as recommended by the management team has made a real difference in the last few months with her dementia.
We would recommend Cumberland Grange to anyone looking for residential care.
12 June 2025
More of a 5 star hotel than a care home.
Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere.
Mum certainly doesn't want for activities, trips or hot chocolate!
This is the gold standard!
19 May 2025
My sister and her partner visited several care homes in the Exeter area before settling on Cumberland Grange as the best available for my mother, and all subsequent experience has shown this to be an excellent decision.
The home is a modern, purpose-built building with several spacious communal
areas. It is kept warm throughout the year.
The staff are, without exception, caring, friendly and cheerful. This includes seemingly small gestures which mean a lot - such as a friendly chat or a reassuring touch on the arm. The friendliness and kindness extends not only to residents, but also to their families. As my mother says, the staff aren't kind and helpful only when visitors are around: they are like that all the time.
In my view, the Cumberland Grange management have got the culture spot-on. In my mother's words, if you need to be in a care home, you wouldn't find anywhere nicer than here.
31 March 2025
Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed.
The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles
and seem to have a nice friendship.
The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic.
The food is excellent and there are always snacks left out for residents to enjoy at their leisure.
All in all the home is beautiful and has a lovely atmosphere to it.
Unfortunately the cost of a stay is expensive.
27 January 2025
My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very
friendly and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!
03 December 2024
My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from
his own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.
04 November 2024
My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them.
All members of the team, including maintenance, administration, laundry, catering and management as well as
the carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs.
They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly.
The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters.
Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.