Barchester Cumberland Grange Care Home

Cumberland Way, Exeter EX1 3ZU
Review Us
9.9 40 Reviews
  • Barchester Cumberland Grange Care Home, Exeter
Cumberland Grange's dedicated staff members provide high quality residential and dementia care for older people who benefit from additional care and support in a warm and friendly environment.

Care will be focused on independence, dignity and choice, with a person-centred approach. Staffing levels will reflect the needs of residents, and people living with dementia will be offered a range of activities to help preserve life skills, support interactions and retain a sense of purpose and selfhood.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1624

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Cumberland Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bethanie Cheffings (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (65)

Barchester Cumberland Grange Care Home Reviews (40)

9.9

Barchester Cumberland Grange Care Home has a Review Score of 9.9 (9.879) out of 10, based on 23 reviews in the last 2 years.
Over all time Barchester Cumberland Grange Care Home has 40 reviews.

Overall Experience
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Date Published
  • 40
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Reviewer Connection to Barchester Cumberland Grange Care Home
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Total of 40, showing 1-20
Review from Helen G (Friend of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked in and visited a few care homes. On arriving at the Cumberland Grange I felt warmth and friendship,it's an amazing care home, the best. The staff are so friendly and helpful. Nothing is too much trouble,they go above and beyond. They always have time to talk to the residents and treat
them with respect and as an individual. Giving them the dignity they all deserve.
They have activities daily, morning and afternoon for those who wish to take part. The mini bus is also used weekly.
If you are looking for a care home for a loved one,Cumberland Grange is definitely worth a visit. You won't be disappointed. You too will be listened to and supported.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

What a truly wonderful review. Thank you so much for taking the time to write such lovely words about Cumberland and the team. It means an awful lot to us all. We look forward to seeing you soon!

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Review from Bruce J (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been a resident at Barchester Cumberland Grange for a few months (this is her second stay) and I have to say that the whole set up is fabulous. The accommodation is 5 star, as is the setting, the food, the service and the daily cakes.!!!. With excellence normally measured at 5 stars,
I have to say that the staff and management would score far higher in my view. They are all truly wonderful. The care they give, the welcome we receive, and the genuine patience and affection they share with everyone makes the Cumberland an outstanding residential home. You should all be incredibly proud of the environment that you have created...oh, and did I mention the cakes.!!!
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. It is a joy to read and we are very grateful that you took the time to share your experience with us. It is a real pleasure having your dear mum here with us. We look forward to seeing you soon (enjoy the cake!).

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Review from Jonathan B (Son of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cumberland Grange is a really good care home. Many of the staff have been there for several years which I think points to a really good working environment that comes through on every visit in providing a professional but also very caring approach to the residents. The special care on memory lane for
my Mum as recommended by the management team has made a real difference in the last few months with her dementia.
We would recommend Cumberland Grange to anyone looking for residential care.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us such a wonderful review. Your kind words will mean a lot to the team. Your dear mum is wonderful and it is a real privilege to care for her. We look forward to seeing you soon.

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Review from Matt T (Son of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
More of a 5 star hotel than a care home.
Cannot commend ALL staff highly enough. They know all residents extremely well, communicate regularly with relatives and effectively create a family atmosphere.
Mum certainly doesn't want for activities, trips or hot chocolate!
This is the gold standard!
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

What a truly wonderful review! Thank you so much for taking the time to share such lovely words. It is an absolute honour to care for your dear mum. She is a huge part of our home and we feel very lucky to care for her. We look forward to seeing you soon!

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Review from Shaun M (Son of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and her partner visited several care homes in the Exeter area before settling on Cumberland Grange as the best available for my mother, and all subsequent experience has shown this to be an excellent decision.
The home is a modern, purpose-built building with several spacious communal areas.
It is kept warm throughout the year.
The staff are, without exception, caring, friendly and cheerful. This includes seemingly small gestures which mean a lot - such as a friendly chat or a reassuring touch on the arm. The friendliness and kindness extends not only to residents, but also to their families. As my mother says, the staff aren't kind and helpful only when visitors are around: they are like that all the time.
In my view, the Cumberland Grange management have got the culture spot-on. In my mother's words, if you need to be in a care home, you wouldn't find anywhere nicer than here.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. Such lovely words which will mean very much to the team, so thank you! It is really important to me to know that our residents and their loved ones feel so positive about Cumberland Grange. We are really proud of our family feel culture where everyone is kind, caring and compassionate. It is a real privilage to have been the chosen home to take the best care of your mother. Thank you for putting your trust in us. We look forward to seeing you soon!

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Review from Karen P (Daughter of Resident) published on 15 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting many care homes for my Mother, we found Cumberland Grange, which stood out from the rest. Mum has been living there for 5 months now and I can't speak more highly of all the staff, who are so friendly and efficient and make Mum feel at home. She enjoys all the great daily activities
and lovely food and all the different conversations with both the staff and other residents. After living in her home for over 60 years, it was never going to be an easy move, but Cumberland Grange staff have made the move so much easier. All staff are always at hand to help, listen and have a friendly chat which makes family member visits so lovely. The lounge areas are very welcoming and when visiting my Mum, it is lovely to sit out and enjoy a great coffee and the freshly made cake of the day which is always delicious.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave such a wonderful, heartfelt review. I am so pleased to hear how happy you and mum are. It is an absolute privilege to care for mum and it is always a pleasure to see you when you visit. I will share your lovely words with the team - It will certainly make them smile and I know they will be so appreciative, too.

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Review from Sharon H (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cumberland Grange is run by a hard working, pleasant and caring manager who is very hands on and assists the staff/residents if needed.
The staff are all so kind, attentive & patient with the residents. The staff appear to be a family who come together and help one another in their individual roles
and seem to have a nice friendship.
The activities are stimulating & enjoyable as I experienced them myself. The entertainment staff are active & enthusiastic.
The food is excellent and there are always snacks left out for residents to enjoy at their leisure.
All in all the home is beautiful and has a lovely atmosphere to it.
Unfortunately the cost of a stay is expensive.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us such a wonderful review. I am so pleased that you and your dear mum were really happy with the care, activities and food here at Cumberland. We are really proud of the family feel home that we have created and it is so lovely to know that you felt comfortable to join in with activities. We are always here if you need us!

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Review from Carolyn J (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Barchester Cumberland Grange Care Home for a week's respite, while I went into hospital for surgery. I had researched carefully to find a place that was caring, friendly and would meet her needs.
My first contact with Cumberland Grange was great - the lady on the phone was very friendly
and helpful and I arranged a visit. When I visited, I was very impressed with the facilities, how kind the staff were with the residents and how calm the atmosphere was. It was a very pleasant experience.
Mum absolutely loved her stay there, she commented how lovely and kind everyone was and how she'd been very well looked after. She made a special comment about how great the food was and she was encouraged to join in the activities that were happening each day if she wanted to.
When she returned home she was happy, mobilising much better than she had been previously and was full of praise for Cumberland Grange. So a huge thank you to everyone there for making Mum so welcome. You are all fantastic!
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. We are so pleased that Mum had such a great stay with us. It was our absolute pleasure to care for her. Thank you for entrusting us, we know how much of a big decision it is when choosing the right care home for your loved one. Mum is welcome back anytime!

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Review from Jon W (Son of Resident) published on 3 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently stayed at the Barchester Cumberland Grange Care Home for a ten-day period of respite. The contact with the management team was totally professional and helpful throughout. My father has a complex medical condition, which required monitoring, and this was his first time away from his
own home and family for respite care. The understanding of his condition was good, with all involved making sure he was relaxed in this new environment. All the staff who were involved in his care were fantastic, making sure he was included in as many activities as possible to enable him to enjoy his stay. The meals were varied and the quality excellent. The staff maintained good contact with us, reassuring me throughout his stay, that he was at the centre of their care. During his stay, I was able to witness him interacting with many of the other residents during the activities. I cannot fault the Cumberland Grange in any way and want to say a big thank you to all the staff, at all levels, for everything.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your truly wonderful review. It means so much to us all to receive such amazing feedback. It was a real privilege to care for your dear dad and we hope to see him again soon! He is always welcome, Thank you again!

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Review from C D (Sister-in-law of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been at Barchester Cumberland Grange Care Home for two years now. He is very settled and well cared for. The staff understand his changing needs and work well to meet them.
All members of the team, including maintenance, administration, laundry, catering and management as well as the
carers themselves, are welcoming, friendly, helpful and kind. They all know my relative well and understand his needs.
They are always approachable and take time to listen to any concerns or updates and try to resolve any issues promptly.
The staff support my relative to contact me by telephone if he requests this. They also take time to update me by telephone on any important matters.
Activities are well-run and trips out occur weekly. Larger events occur throughout the year and are always well attended. The catering and entertainment are excellent and well received by residents and families alike. These events demonstrate the great teamwork shown by staff at Cumberland Grange.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your kind and wonderful review. I will, of course, share this with the team as they too will be very grateful and proud. I am so pleased that, as a family member, you are happy with the care and life enrichment that your relative receives here at Cumberland Grange. We look forward to seeing you soon!

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Review from A P (Sister of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first visited Cumberland Grange a year ago when looking for a care home for my sister who suffers from Dementia.
The initial visit was very encouraging. The staff were friendly and professional. The facility is well-designed and the personal rooms are large and bright as are the welcoming community
areas. Extra facilities such as an on-site visiting hairdresser, dentist and optician are added bonuses.
The staff are kind and caring. There are a wide variety of activities on offer and she can be as involved as she wants. The meals are delicious.
As I live a long way away weekly phone calls with the staff and my sister are important. We have also provided my sister with a tablet to help keep in contact.
I would definitely recommend visiting this care home to see if it will suit your needs.
Reply from Bethanie Cheffings, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It is really lovely to read and I will certainly share your kind words with the team. It is a real privilege to care for your sister. She is a huge part of Cumberland Grange. Thank you, once again - we are so grateful. We look forward to seeing you soon!

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Review from A L (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has come to Cumberland Grange to live!
It is such a vibrant home. There are lots of activities to enjoy. She enjoys her time at the home and the trips out.
All staff have training in dementia and it shows. The residents are treated with respect and dignity. Staff are caring, helpful and patient.
They are genuinely interested in my mum's well-being. She is loved and is happy and settled.
Reply from Jess Brolan, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your lovely review. I am so pleased to hear how happy you are and I will certainly pass on your comments to the team, I know they will be delighted. We love having Mum here, she is wonderful. We look forward to seeing you soon!

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Review from S H (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a few weeks of settling down, Mummy is really enjoying life at Barchester Cumberland Grange Care Home. Lots of activities: singing, pub trips, flower arranging, entertainers and more, cerebral politics and pastries. Daily routines are flexed to her needs and the attention of the staff and management
to her medical and care needs is great (local GP visits weekly). I visit (often with friends) and all have remarked on how "not" like a care home it looks and feels. There is a friendly and happy atmosphere in the cafe and sitting rooms; TVs and music and endless tea, coffee and cake as well as a cinema room which doubles for rugby, football and tennis on a giant screen. Individual rooms are spacious and tailored to accommodate personal pictures and furniture and all have comfy chairs and top-class TV. Dining is top-notch and the home has organised in-house dentists, opticians and hearing tests. All in all, it's a place to live: make new friends, have old friends to visit or just have quiet time.
Reply from Jess Brolan, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful, comprehensive review; it really is lovely to read and I will share it with the team who I know will be thrilled. We are so pleased that Mum is enjoying life at Cumberland Grange. We love having her here!

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Review from H K (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Truly exceptional service from initial visit to respite care. The staff are so kind, patient and obviously enjoy working at Barchester Cumberland Grange Care Home. I was able to leave my dad there knowing the excellent level of care he would receive. I am very grateful for the level of service, care,
high quality of food, accommodation, entertainment and interest that the staff gave. Thank you!
Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for such a wonderful review. We are really pleased to know that, as a family member, you are so happy with the service you and your dad have received. It is such a pleasure to care for Dad and both staff and residents love having him here.

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Review from N H (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father stayed at a property for respite care and we could not fault the care and attention he was given.
From the initial contact, the staff ensured they knew him and his needs. The welcome was warm and we felt safe in the knowledge he would be well cared for.
Whilst it costs more than some, it
has a smart hotel feel, which is what we needed for the time he was there.
Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave us a lovely review. It was an absolute pleasure to care for your father and support you as his loved one throughout his respite journey here with us at Cumberland Grange.

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Review from Elli S (Daughter of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptional! Barchester Cumberland Grange Care Home has surpassed my expectations and hopes of what a residential home can offer. In terms of the building, furniture, decor etc. it resembles a five-star hotel. The food is excellent, restaurant quality and the cakes are really delicious! The range of
activities, both in the home and off-site, is excellent, including welcoming the local community for a dog parade to realise a resident's dream. When we first visited, we were really impressed by the warm, welcoming attitude of all the staff. This has continued in every encounter we've had. I'm in awe of the staff who are respectful of, warm and compassionate with the residents. They are also really welcoming of family and friends and dogs! My mother is not an easy character and it is difficult to put into words how supportive the staff at Cumberland Grange have been to my mother and to me. I feel like the weight of caring for her has been lifted from me.
Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It really is so lovely to read, and we are very grateful that you took the time to leave us one. It is a real pleasure to care for your mother, she has settled here at Cumberland so well. I am also very pleased to hear how supported you feel, too! As this is exactly what we strive for. Happy, well-cared-for residents and happy, well-supported loved ones. We look forward to seeing you really soon!

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Review from A B (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cumberland Grange is a new facility, well-designed with good space and decor. However, the best thing about Cumberland is the genuinely caring staff and the range of activities on offer. Staff appear to love their work, I have seen smiles, affection and gentle safe touch (holding hands with residents,
gentle hugs, asking residents questions about their lives before Cumberland, etc).
Activities are varied with gentle exercise, music, pets visiting and poetry. The activities are held in different spaces around the home including the memory lane area (for those residents diagnosed with dementia) so that the residents from different areas of the home connect with each other. Residents have input and are encouraged to suggest ideas for activities. Connections with the local community are also encouraged with a parent and baby group meeting onsite weekly.
Reply from Jogie Dellota, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your wonderful review. It is a huge privilege to care for each and every one of our residents. Enriching our resident's lives and offering lots of variety with our activities is a huge part of what we do here at Cumberland Grange. We look forward to you joining us for more activities and events soon!

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Review from Juliet B (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The activities at Barchester Cumberland Grange Care Home are outstanding. They are imaginative, creative, diverse and inclusive at every level. Also, there is a regular visit from an Anna Chaplain. This ministry thrives in the Exeter diocese and attends to the spiritual welfare of residents in care
homes.
Visitors and family members are welcome to take part in all activities with their loved ones. It is a warm and lively atmosphere in the home, expertly coordinated by the events leader.
Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for taking the time to leave such a wonderful review. We are so pleased that you feel the activities are outstanding. This is exactly what our dedicated activities team strive for. We look forward to seeing you soon!

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Review from Sally F (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Barchester Cumberland Grange Care Home ten months ago, her dementia meant life at home was becoming very challenging.
We were all apprehensive about the move but all Mum's concerns had soon disappeared.
She is on the residential floor at the moment but knowing that when the time
comes to move to memory lane she will be known by the staff which will make the transition so much easier.
The staff are amazing, so caring and cheerful, providing and accommodating all Mum's needs, even going to the library to choose her large print books.
As a private person, she was wary of joining in activities and with dietary requirements, was concerned they wouldn't be able to meet her needs.
How wonderful now to see on the home's social media pages photos of Mum choosing to join in many of the varied activities planned each week and the amazing chef who creates so many personalised dishes for her.
The outcome for us all has exceeded our expectations and we look forward to our visits as we feel very included too.
Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

Thank you so much for your lovely review. It is such a pleasure to have your mum here with us. She has such a positive impact on staff and residents with her kindness and efforts in joining in with activities. Knowing that you are all happy is the reason we love what we do. We look forward to seeing you soon!

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Review from Wendy R (Daughter-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved in April 2023, she has dementia and was struggling at home. She is now much happier and seems to enjoy life again. Being a gluten-free pescatarian food has always been an issue, but the chef has been so good and kind to her. The staff really seem to care about the residents and
put on so much entertainment, so there is something for everyone.
Reply from Marc Chudley, General Manager at Barchester Cumberland Grange Care Home

We are truly thrilled to hear such lovely feedback. It is a real privilege to care for your mother-in-law. She brings a lot of joy to everyone's day. We look forward to seeing you again soon!

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Barchester Cumberland Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.879 for Barchester Cumberland Grange Care Home is calculated as follows: ( (242 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 273 Ratings = 4.879
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Cumberland Grange Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (26)

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Meet the Team (43)

Bethanie

Bethanie Cheffings

Job Title: General Manager Joined: 2024

Hello, my name is Beth and I am the General Manager here at Cumberland Grange.


I started my career in Care at the age of 17, which was just over 16 years ago now. My passion for Care started at a young age as my parents opened a Care Home when I was just 11 years old. Over the years I have worked in various different roles within the Care sector, gaining lots of valuable knowledge and experience along the way. With everything that I do, our residents always come first. Enriching the lives of those within my care is my priority, ensuring my residents are well cared for and happy and living a life which offers independence with support whenever needed.


My door is always open for my residents, their family members and my team. I am always happy to help with any questions that you may have, and if you would like to come and take a look around our wonderful home, please get in touch.

Mica

Mica Yates

Job Title: Home Services Advisor Joined: 2021

Hi, my name is Mica and I am the Home Services Advisor at Cumberland Grange. My role is to support clients and their loved ones who are looking to make the move into care. It can be a daunting process for many people, but I want to change that. I will do my absolute best to make the journey and process as stress-free and comfortable as possible.


I am incredibly passionate about enriching the lives of our residents and ensuring that they feel a part of our local community. So when I’m not in the home, I will be out and about in the community making some great connections with various charities and organisations.


I am here if you have any questions at all, and if you would like to come in and have a look around our beautiful home, I would love to show you around. We have great coffee and cake, too!

Gemma

Gemma Edwards

Job Title: Home Administrator Joined: 2024

Hello, my name is Gemma and I am the Home Administrator for Cumberland Grange.


I previously worked in another Barchester home for 3 years as an Admin Assistant, as well as previous experience of caring in the community. I really support and enforce everything that Barchester stands for, as I feel enrichment is so important in everyone’s lives.


Outside of Barchester, I have a love for baking and enjoy travelling to lots of different places.


I am excited to get to know everyone at Cumberland Grange and be a friendly face for residents and family members. Feel free to pop in and say hello, there will be cake and coffee too!

Elisha

Elisha Banfield

Job Title: Receptionist Joined: 2021

I am a very bubbly and friendly person who loves to help others. I have worked with animals, children, and the special needs sector.


Since 2019 I've worked in the care home sector and I am very happy to be the Receptionist here at Cumberland Grange.


I look forward to greeting you soon with a smile.

Romy

Romy Cruickshanks

Job Title: Community Lead Joined: 2024

Hello, my name is Romy, and I am the Community Lead for the Ground Floor Community here at Cumberland Grange. I have recently been promoted from Senior Carer, and I am so honoured to do such an important and fulfilling job. Our residents are so wonderful, and I feel very lucky to care for them. I have many years’ worth of experience in the care industry and could not think of a more rewarding career. If I can be of any help on your visit to Cumberland, please just let me know.

Carolyn

Carolyn Ware

Job Title: Deputy Manager Joined: 2023

Hi, I'm Carolyn, the Deputy Manager here at Cumberland Grange.


I joined the team in 2023 as a Care Assistant and since then I have been promoted to Senior Care Assistant, Community Lead and now Deputy Manager. I absolutely love my job and I aim to deliver the very best person centered care to everyone living with us.


Being with our residents is such a joy and an honour, as I learn all about their lives and the stories they have to share with us all, which are incredible.


I am always here to support our wonderful families, too.


If you need anything on your visit, please just let me know!


If you need anything during your visit, please just let me know!

Tiah

Tiah Womersley

Job Title: Community Lead Joined: 2023

Hi, my name is Tiah, and I am the Community Lead for our top-floor community here at Cumberland.


I have worked at Cumberland Grange since 2023 and feel so lucky to work in such a wonderful home with the most amazing residents and great colleagues. Our residents are my number one priority, so my days are spent ensuring they have everything that they need and making sure that they are happy. We have such a lovely environment here, which makes Cumberland such a positive place to be. I look forward to welcoming new residents, too!

Avril

Avril

Job Title: Resident Ambassador Joined: 2022

Hello there, I’m Avril, one of the Resident Ambassadors here at Cumberland Grange. Welcome to our home!


I came to Cumberland Grange in August 2022 after relocating from another care home just outside of London. My sister-in-law who lives in Exeter told me about Cumberland Grange, and lo and behold, I arrived here and felt very lucky to call this my new home. At this time, it hadn’t been open long and I was welcomed with opened arms and settled very quickly.


This is no ordinary care home here at Cumberland, we have a beautiful home, the team is a happy team, and us residents are a great bunch.

Brian

Brian

Job Title: Resident Ambassador Joined: 2022

Hello, my name is Brian and one of the Resident Ambassadors here at Cumberland Grange. I have been here since April 2022 after relocating to be closer to my wonderful family.


I am always here to support new residents who join us and I am always happy to speak with prospective residents and families when they are here visiting.


The team here are truly wonderful, everybody is kind and caring and I love everybody here.

Chris

Chris English

Job Title: Head Chef

Hi, I'm Chris, Head Chef here at Cumberland Grange.


I have a wealth of experience in the hospitality sector, having previously worked in some of Devon's most established restaurants and gastro pubs. My passion is using locally sourced food, and creating daily menus that reflect the great variety of seasonal produce available. Overseeing the kitchen I ensure that every meal my team prepares is always freshly home-cooked, served and presented with care.


I enjoy getting to know all of our new residents, ensuring that I understand their likes, dislikes and preferences and aiming to incorporate all of these into our menu selections. Along with my kitchen team, we strive to create a menu that delivers the home-from-home dining experience that everyone living with us genuinely enjoys.


Outside of work, my passion for cooking continues and I enjoy experimenting with new flavours and recipes for my smoker and BBQ and absolutely love all things baking.

Chris

Chris Kendall

Job Title: Chef Joined: 2023

Hi, I'm Chris, Chef at Cumberland Grange.


I’ve over 25 years of experience in the hospitality sector and have worked in a variety of establishments - from boats to bistros.


Working at Cumberland Grange is a real change in direction for me and that’s what I really enjoy about being here, as there is a lot of daily interaction with our residents and they make us all feel so greatly appreciated. I enjoy getting to know all of our residents and their individual dietary needs so that I can produce a personalised dining experience for each of them.


I have a degree in Fine Art, something which I still enjoy practising and outside of work I have a vibrant mixed media art practice.

Gosia

Gosia Andrews

Job Title: Activities Coordinator Joined: 2021

Hello, my name is Gosia and I am the Activities Co-Ordinator here at Cumberland Grange.


I have been in the care sector since 2008, and I also have a degree in teaching. I am here to arrange and run a varied Life Enrichment Programme which is full of fun activities for our residents to take part in. We do lots of different activities here which change on a regular basis, including weekly trips out in our mini bus, flower arranging, live musical performances, arts and crafts, cheese and wine nights and so much more. We also have groups which happen every week, mostly lead by our residents, including Poetry Club, Gardening Club, Politics and Pastries, Cumberland Grange Choir and Knit and Natter.


We have monthly resident meetings where we discuss life at Cumberland Grange. We talk about the activities that we currently run, including activities that our residents would like us to incorporate into the planner.


Making wishes come true is also something that we love to do. So, if our resident has a wish, together we try our best to make that happen, because life at Cumberland is about having fun and making even more special memories.

Kirsty

Kirsty Bound

Job Title: Activities Assistant Joined: 2025

Hi, my name is Kirsty and I have recently started as the activities assistant at Cumberland Grange.


I have been working in the care sector for the last 2 years and prior to that I was working in customer service at BT for 34 years.


I have relished the change in career and have found working in the care sector very rewarding. I’m looking forward to spending time with the residents at Cumberland Grange, getting to know them, brightening their days with great activities and fulfilling any wishes they may have.


Outside of work I enjoy cooking, gardening, travelling, and walks with my Poochon, Cooper.

Matt

Matt Bell

Job Title: Head of Housekeeping Joined: 2024

Hi, my name is Matt and I am the Head Housekeeper here at Cumberland Grange. I come from an experienced background previously working as a Housekeeper in 5* Hotels. I love working with people and so making the move into the care sector with my experience is something that I am so pleased I did. Our residents are brilliant and make my job fun.

Bob

Bob Summerfield

Job Title: Head of Maintenance Joined: 2019

Hi, I'm Bob and I have been working for Barchester for over 6 years in the maintenance department. I have worked in maintenance on and off for around 15 years and have a background in carpentry and sound engineering.


I also assist in taking our residents out in the minibus for trips, which I really enjoy.

Lorna

Lorna Lewis

Job Title: Senior Care Assistant Joined: 2023

Hello, I'm Lorna and I've been working in the care sector since 2009 and this is quite simply the best job I've ever had! My career began in the community care sector, supporting people living in their own homes across the mid and east Devon area, first as a carer and then progressing to the role of Care Manager, focusing on producing person-centred care plans for new service users.


My great passion however is to meet and support people and I just love the close personal connections that my role allows me to build with all of our residents. For me, everyone here is just like family and I really value these special relationships that I continue to build with everyone living here on a daily basis.

Aleksandra

Aleksandra Proszynska

Job Title: Senior Care Assistant Joined: 2024

Hi, I’m Aleksandra, and I am a Senior Bank Care Assistant at Cumberland Grange. I’ve been working in care since 2017, and from day one, it became a true passion of mine. Over the years, I’ve worked in many different care homes, always striving to provide the best support possible. However, I never felt happy with the provided care.


I joined Cumberland Grange in 2024, and for the first time, I feel truly fulfilled. It’s a place where love, compassion, and respect are at the heart of everything we do. Being part of a team that genuinely cares for its residents makes all the difference, and I’m proud to be a part of it.

Lorna

Lorna Balacang

Job Title: Senior Care Assistant Joined: 2023

Hi, my name is Lorna and I am a Night Senior Care Assistant here at Cumberland Grange.


I have been a part of the wonderful Cumberland team for quite some time now and I love my job very much. We have such a beautiful home with the most amazing residents. I take great pride in being a Senior Carer here. I am always happy to help.

Stefan

Stefan

Job Title: Senior Care Assistant Joined: 2024

Hi there, my name is Stefan and I am a Senior Carer here at Cumberland Grange. I joined the team in 2024 and have since built great relationships with our residents, families and colleagues. I have over 8 years' worth of experience in the care industry and always feel very grateful to do a job that I love very much. I am always happy to help so if you are visiting and you need anything, please just let me know.

Gifty

Gifty Agamikire Abu

Job Title: Senior Care Assistant Joined: 2025

Hi, my name is Gifty, and I am a senior care assistant here at Cumberland Grange. I have dedicated my career to supporting the elderly with dignity, respect, and empathy. As a Senior Care Assistant, with 6 years of working experience, I bring years of hands-on experience in providing personal care, emotional support, and advocacy for residents in both residential and nursing home settings. Known for my patience, reliability, and ability to build strong, trusting relationships, I take pride in creating a safe, nurturing environment where each individual feels valued and heard. My role is not just about assisting with daily needs—it’s about honouring lives, preserving independence, and making a meaningful difference every single day.

Jasmine

Jasmine Mayers

Job Title: Senior Care Assistant Joined: 2023

Hi, my name is Jasmine and I am a Senior Care Assistant here at Cumberland Grange. I first joined Cumberland Grange as a Care assistant, but I continued to learn, train and develop my skills and knowledge, and as a result have since been promoted to a Senior Carer. I have worked in care for over 3 years now and really love what I do. I am based on Memory Lane, taking care of our residents living with dementia which I am so passionate about. Our residents are the heart of our home and I take great pride in supporting them.

Chloe

Chloe Vanson-Bament

Job Title: Senior Care Assistant Joined: 2022

Hello, my name is Chloe and I am a Senior Carer here at Cumberland Grange. I have worked in care for a number of years now and I absolutely love my job. Being able to spend my days taking care of our residents is so rewarding and fulfilling. No two days are ever them same but one thing that always remains the same is how wonderful our residents are. We spend our days smiling and laughing together.

Amie

Amie Manley

Job Title: Senior Care Assistant Joined: 2024

Hi, my name is Amie and I am a Senior Care Assistant here at Cumberland Grange.


I proudly joined the team at the beginning of 2024 and thoroughly enjoy my job caring for our residents. I have been working in the care industry for over 13 years now and I take huge pride in what I do. As well as being here for our residents, I am also here for our family members, too.

Faith

Faith Ekeh

Job Title: Care Assistant Joined: 2024

Hi, my name is Faith and I am a Care Assistant here at Cumberland Grange. My favourite part of my job is supporting our residents. They are all so wonderful and I love to hear all about their stories and life experiences. I am always happy to help.

Evie

Evie Middleton

Job Title: Care Assistant Joined: 2024

Hi, my name is Evie and I’m a care assistant here at Cumberland Grange. I feel very grateful to work in such a lovely home with the most amazing colleagues and residents. I love my job, and being able to spend my days taking care of our residents is so rewarding and fulfilling. I always look forward to meeting new residents!

Toni

Toni Broadbent

Job Title: Care Assistant Joined: 2024

Hi, my name is Toni, and I joined Cumberland Grange in 2024 as a Care Assistant.


I have previous care experience, but I have never found a company/place I was happy with. I feel so lucky to have found this position here. I love all of our residents. They are offered the highest level of care, and I'm so proud to be a part of our amazing team. I feel honoured to be able to assist your loved ones and learning all about their lives.

Katherine

Katherine Ware

Job Title: Care Assistant Joined: 2024

Hello, my name is Katherine. I work part-time here at Cumberland Grange, as a care assistant.


I started my career in care back in 2015 when I was a nursing auxiliary at the Royal Devon and Exeter Hospital.


It was a very rewarding experience and I enjoyed it a lot.


I enjoyed it so much, I decided to start university to become a registered nurse. I joined Barchester in June 2023 during a break of my nursing studies. I really enjoy it here at Cumberland Grange. I often go out on the minibus with the activity ladies and go shopping with the residents to get their favourite snacks or go out to a community coffee morning.


I am still on that nursing degree journey. I shall be returning back in September 2024 to finally qualify which I'm proud of myself. I'll be on a bank contract so you may see me about when I'm on shift.


I really enjoy care work, and I really enjoy bringing a smile to residents faces. See you around.

Cazumi

Cazumi Junsay

Job Title: Care Assistant Joined: 2025

Hello, my name is Cazumi, and I am a Care Assistant here at Cumberland Grange.


I currently work as a bank as I also attend university alongside my work. I have worked in care before, and I had to pause working because of relocating. At the start of my term, I felt like a part of me was missing, which was taking care of residents, spending time with them, laughing and smiling with them. I recently joined the team, and it has been amazing and fulfilling. Our residents are so wonderful, and they always have a story to share.


I am so grateful to do a job that I enjoy and look forward to each day.

Brenda

Brenda Todd

Job Title: Care Assistant Joined: 2022

Hello, I’m Brenda and I am one of the Care Assistants here at Cumberland Grange.


I have worked in the Care industry for many years now and would not want to be anywhere else. Being able to support, encourage and look after our residents is so rewarding. They all have such incredible stories to tell and memories to share which makes my job so fulfilling.

Sophie

Sophie Hodges

Job Title: Care Assistant Joined: 2023

Hi, my name is Sophie and I am a Care Assistant here at Cumberland Grange. I have been a part of the team since 2023 and I love what I do. My job is so rewarding and I especially love getting to know our residents and listening to all of their stories and life experiences.

Jenna

Jenna May

Job Title: Care Assistant Joined: 2023

Hello, my name is Jenna and I am a Care Assistant here the Cumberland Grange. I first joined the team at the end of 2023 as a Hostess, which I have really enjoyed. Recently, I have completed all of my training to become a Care Assistant which is a lovely new change for me.


I have a hospitality background having worked in a number of other well-known establishments, but working here and getting to spend my days with our residents is the most rewarding job that I have had.


If you need anything on your visit, please do not hesitate to let me know.

Lloyd

Lloyd Sithole

Job Title: Care Assistant Joined: 2024

Hello, my name is Lloyd and I am a Night Care Assistant here at Cumberland Grange. I am incredibly passionate about caring for people and I feel very lucky to be able to take great care of our residents.

Sharney

Sharney Cummings

Job Title: Care Assistant Joined: 2022

To be in a job you love, you’ll never have to work a day in your life. I have experience working with dementia patients and the elderly for 12 years. I love that I can make a difference in someone’s day, no matter how big or small it may be.

Holly

Holly Frost

Job Title: Care Assistant Joined: 2022

I am a Care Assistant at Cumberland Grange and love to spend time with my residents, making sure they are well cared for and happy.

Antu

Antu Alias

Job Title: Care Assistant Joined: 2024

Hi, my name is Antu and I am a Care Assistant at Cumberland Grange Care Home. I have been a carer for over 3 years now. I love to support and help our residents.

Oluwaseun

Oluwaseun Ilori

Job Title: Care Assistant Joined: 2024

Hello, my name is Lori and I am a Care Assistant here at Cumberland Grange. I recently joined the team at the end of summer this year. I love my job and love to support our residents, ensuring that they are well cared for and happy.

Amy

Amy Hellings

Job Title: Care Assistant Joined: 2025

Hi my name is Amy, I've been a carer for over 20 years, and during that time I've learnt many skills, whilst caring for amazing residents. I'm lucky to be a part of such a great team here at Cumberland Grange. Everyone is so welcoming and work hard to help each other to deliver great care for all of our residents. I'm always willing to help others and do whatever I can to ensure our residents are happy with their stay here. 

Chris

Chris Todd

Job Title: Housekeeper Joined: 2024

Hi, my name is Chris and I am one of the Housekeepers at Cumberland Grange.


I joined Cumberland Grange at the beginning of 2024 and thoroughly enjoyed my job. The residents are just great. I love hearing all of their memories and sharing stories with them. I also feel lucky to work with a great team, including my wife Brenda who is a Care Assistant.

Sarah

Sarah Dean

Job Title: Housekeeper Joined: 2025

Hi there, I'm Sarah and I am part of the housekeeping team here at Cumberland Grange, and I really enjoy it. I love talking to the residents everyday and getting to know them. All the staff are so welcoming and friendly, which made it so easy to fit in straight away when I first started.  It's such a lovely place to work with a fantastic atmosphere, the day just goes by so fast.

Nicola

Nicola Daubeney

Job Title: Housekeeper Joined: 2025

Hi, my name is Nicola, and I have recently started as a Housekeeper at Cumberland Grange. I have previously worked in the hospitality industry for 24 years, and working for Barchester is a new venture for me. In my short time, I have loved meeting and getting to know all the residents and listening to their life stories, and very much enjoying every minute of it.

Angela

Angela Nash

Job Title: Kitchen Assistant Joined: 2023

Hi, I'm Ange and I'm a member of the kitchen team.


I'm here to assist Head Chef, Chris and his team in ensuring that our residents have a fantastic dining experience filled with great seasonal variety and choice. Part of my daily role is to bake homemade cakes and treats for our residents which is my real passion and I really put all of my creativity, heart and soul into this - when you love doing something it's such a pleasure!


I hope that you will enjoy some of my baking next time you visit our home - please do come and try our daily offerings on display in our lovely ground floor café.

Boonyong

Boonyong Vongseenin

Job Title: Host Joined: 2022

Hello, my name is JJ and I am one of the Hosts at Cumberland Grange.


I joined the team at Cumberland back in 2022 and then spent a small amount of time at one of our sister homes, before returning back to my wonderful Cumberland Grange family at the beginning of 2024.


I love my job and love to keep our residents happy, delivering them excellent service. If I can help during your visit, please let me know!

Lizzie

Lizzie Hudson

Job Title: Hostess Joined: 2024

Hello, my name is Lizzie and I am a Hostess here at Cumberland Grange. I have over 10 years’ worth of experience in the hospitality industry and really do love what I do. I have built great relationships with our residents and love listening to all of their stories.

Frequently Asked Questions about Barchester Cumberland Grange Care Home

What types of Care is Barchester Cumberland Grange Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Cumberland Grange Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Barchester Cumberland Grange Care Home?

Own Furniture if required, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Cumberland Grange Care Home to the centre of Exeter?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Cumberland Grange Care Home to verify any information. View our terms and conditions. Barchester Cumberland Grange Care Home has an Enhanced Service - more info.