Submit a Review for Charrington Manor Care Home
1A Hobbs Close, West Byfleet, KT14 6LT
View full details of Charrington Manor Care HomeLatest Reviews for Charrington Manor Care Home
02 March 2026
My mother has been living at Charrington Manor for almost 2 years now. She went there initially for a month's respite care and wanted to stay. We live abroad and it is a great comfort for us to know our Mum is being so well cared for. The staff are absolutely wonderful! Charrington Manor is a warm
and happy place. We visit regularly and always see each and every resident being treated with kindness, patience and respect. Mum is comfortable and content and says she feels loved by everyone and very lucky to be living there.
02 March 2026
The overall care for the people who are supported at Charrington Manor is exceptionally good.
My father has been resident here for 3 years and is so happy and very much at home with the great team of professional care staff and other residents. It is such a well led and responsive care home with a
full range of activities, fabulous accommodation and excellent food. The attention to detail on all fronts is outstanding and we, as family members, are so grateful - thank you.
26 February 2026
Our mum has been at Charrington Manor since June 2022, and as a family we are very happy with the care she receives.
The staff are kind, caring, and treat her with real dignity and respect, which gives us great peace of mind. The activities are wonderful, especially the dancing sessions and visiting
performers - they bring so much joy and create such a lovely atmosphere in the home.
We're truly grateful to the whole team for everything they do to keep Mum happy and well cared for.
23 February 2026
My father lived at Charrington Manor for over three years. He passed away there earlier this year at age 91. The team provided excellent care and were sensitive to his needs. My dad was a private person and preferred his own company, so didn't get involved in the many facilities, activities, and
events offered. For anyone more gregarious, I'm sure Charrington would easily meet all their social and activity needs. During his time there, Dad moved from a ground floor room with garden access to a quieter, cosier second-floor room, which he preferred. Despite his love of solitude, Dad was never ignored. As his health declined last year, the team was incredibly attentive to his needs, and showed great care and compassion to my sister and me too. I miss visiting Charrington - it's a beautiful place, and the team are truly special, particularly when you need them most. Moving Dad into residential care was a difficult decision for us but choosing Charrington Manor was definitely a great one.
05 January 2026
Great staff , management from the minute you walk in welcoming at reception, very proud how things work out , finding the residents happy taken care of smiles on their face , with forgetting the standard is on another level.
Kudus.
18 December 2025
Mum was a resident at Charrington Manor for just over 2 years. She was a very anxious and agitated Alzheimer's sufferer and could be quite challenging at times. Throughout her time at the Home she was always treated with great care and respect.
Mealtimes were a constant anxiety for Mum but the
Home discussed with us how to make this easier and adopted measures to help (very small serving on a large plate, distractions, a quiet space away from others' looking' etc).
The staff all took the time to get to know and understand Mum and this made a real difference to her. This past year Mum became more frail and needed nursing care which, again, was given with dignity and kindness. Communication has always been good (with all staff and management alike) but during this time it was exemplary. Mum passed away in October and the staff made this time much easier for us all.
In March this year Dad also became unwell and needed care. We didn't hesitate to choose Charrington as his new home.
09 December 2025
My father is very well looked after and the Staff are very kind and patient with him.
The home also provides a happy and friendly environment for my mother who visits my father each day which has made the loss of not having him at home much easier.
02 December 2025
My 93 year old mother has been a resident at Charrington Manor for just over three years. Over that time, the wonderfully caring staff in her "team", whilst giving her the additional daily care she now needs, have continued to allow her as much dignity and independence as possible. They have
encouraged her to use the cycles on a daily basis, and building her leg strength has meant a decreased use of medication. The atmosphere of the home is buzzy, warm and friendly. The staff know me by name, and are always approachable. I couldn't ask for a better home for my mother with staff I trust 100 per cent. What a wonderful place!
01 December 2025
Mum moved into Charrington Manor with advanced dementia two years ago. From day one, the care she received was nothing short of first-rate, every aspect handled with professionalism, compassion, and dignity, so when Dad's health declined earlier this year, we had absolutely no hesitation in choosing
Charrington Manor again.
The kindness and respect shown to both Mum and Dad by the entire team has been extraordinary. It has meant the world to us, especially during the most difficult time when we had to say goodbye to Mum recently.
The atmosphere they create: warm, welcoming, and full of life. Every day is filled with activities that keep residents engaged and happy. The smiles on both residents' and staff members' faces speak louder than any words.
We have nothing but praise for Charrington Manor. Not once have we regretted our decision; we know Mum and Dad are (were) in the very best hands.
A huge thank you to everyone at Charrington Manor.
25 November 2025
Mum has been at Charrington Manor for 10 months and is very happy . She chose to move to residential care following a fall at home, but until that point had been living on her own and was still driving. She has a ground floor room with access to the garden on the 'independent living floor'. She
has as much help as she wants but is encouraged to be independent as possible. She takes herself out for walks in the garden everyday to keep fit. She regularly comments on how lovely, kind and responsive the staff are and says it feels like an extended family. There are daily exercise classes and most days there are creative activities or professional musicians to entertain. I live just 5 minutes away and I am welcome to drop in at absolutely any time. The house and garden are kept beautifully and she loves the food. Mum went to Charrington Manor for practical help and support, but has also found company and entertainment and fun.
14 November 2025
My father has been a resident since end May 2025. He is very comfortable and content in Charrington Manor and says that all the staff are extremely helpful and cannot be faulted. He is always treated with dignity and respect. Dad's physical and mental wellbeing have improved hugely since he
moved in, he enjoys his meals and the care he receives is excellent
The Manager, Simona, and all her staff have been kind and patient with any queries or needs. We cannot recommnd the home highly enough.
10 November 2025
Our experience with the care our mum has received at Charrington Manor has been great! She has been treated with kindness, dignity and respect at all times and is now very settled. The home is full of smiles and has a lovely atmosphere.
05 November 2025
Just a quick note to say how refreshing it is to have staff who care, look out for my mum and are helping to give her a better quality of life being a registered as Blind person
The one on one support and comfort my mother gets when she needs help is comforting to me
Charrington give a Five star
service and respond to any issues very quickly
Highly recommend
04 November 2025
My mother has been a resident in the Downton community for 17-months now. She is living with advanced dementia but aware that she is in a residential home. Since moving to Charrington Manor she has become progressively more comfortable with her situation, and now frequently tells me how happy she is
to be there. That is largely due to the reassurance provided, and kindness offered by the care team.
My mother tends not to take advantage of the many entertainments and activities, but on her recent birthday the wellness team managed to encourage her to come to watch that day's entertainment. They made her feel very special with cake, bubbles, gifts and a rendition of "Happy Birthday". She really enjoyed it.
I'm satisfied that my mother is in the happiest and most comfortable home at this stage of her life.
04 November 2025
My friend has been living at Charrington Manor for just over 12 months, and I can not fault the service.
From the the care staff, who are absolutely brilliant to the cleaners, the kitchen staff to the girls on reception.
Nothing is too much trouble, and everyone is so helpful. You can feel the
love and support from everyone when you enter the building.
The entertainment every day and weekly outing, the exercise classes, aimed at all capabilities, everyone is catered for.
This is an outstanding home and I would not hesitate to recommend it to anyone.
04 November 2025
My dad moved to Charrington Manor in August from another care home and we are very happy with the lovely environment and the standard of care. Dad has advanced mixed dementia and was initially quite confused by the move - but he now seems to be thriving. The staff are very kind, professional and
attentive, and environment is just lovely - it's very comfortable, spotlessly clean and there are lots of different areas and lounges to spend time in. The staff also really listen to feedback and engage with the family to ensure the highest standard of care. We are very happy that we moved our dad to Charrington. It's hugely reassuring to know that he's being looked after so well. Thank you to everyone!
03 November 2025
My mother has been a resident at Charrington Manor since January 2025 and I am very pleased with both the care she receives and the support offered to myself. The staff are kind, caring and attentive. The home is well run with a variety of daily activities and the atmosphere is friendly. Thank you!
07 August 2025
The staff are patient and very caring. My mother enjoyed the entertainment and the hot chocolate machine. She liked her bedroom and that it was cleaned every day. Staff made great efforts to make her feel special on her birthday. Everyone was very cheerful and welcoming. I would recommend this home
to everyone.
19 June 2025
My wife became a resident of Charrington Manor 18 months ago due to the escalation of her dementia which meant she could no longer be cared for in the right manner at home. From the outset she has been completely happy living at Charrington Manor and has nothing but compliments for the team as do
I. She is kept animated through a variety of daily activities in house and on regular outings to local garden centres, shopping centres etc. Her appearance and personal care is very important to the team and she enjoys her regular manicures and hair styling. The quality of the food is always varied and delicious and they manage to find an excuse to serve tasty cakes and biscuits to the residents and their visitors on a daily basis with the addition of a cheeky Irish cream liqueur or sherry on a Sunday. She has never once complained about any aspect of her care and neither have I found any reason either. I too have been warmly welcomed into the Charrington Manor family and always enjoy my visits.
21 May 2025
I can't speak highly enough of Charrington Manor. From the moment we first visited, we felt a genuine sense of warmth and compassion from the entire team. The staff are incredibly caring, patient, and supportive - they go above and beyond to ensure every resident feels safe, respected, and loved.
What really sets this home apart is the amazing timetable of activities. There's always something engaging and meaningful happening, from creative sessions and music to gardening, gentle exercise classes, and themed events. The team puts a lot of thought into tailoring activities to the interests and needs of the residents, and it makes such a positive difference in their daily lives.
We're so grateful to have found this special place.
Latest Reviews for Charrington Manor Care Home
02 March 2026
My mother has been living at Charrington Manor for almost 2 years now. She went there initially for a month's respite care and wanted to stay. We live abroad and it is a great comfort for us to know our Mum is being so well cared for. The staff are absolutely wonderful! Charrington Manor is a warm
and happy place. We visit regularly and always see each and every resident being treated with kindness, patience and respect. Mum is comfortable and content and says she feels loved by everyone and very lucky to be living there.
02 March 2026
The overall care for the people who are supported at Charrington Manor is exceptionally good.
My father has been resident here for 3 years and is so happy and very much at home with the great team of professional care staff and other residents. It is such a well led and responsive care home with a
full range of activities, fabulous accommodation and excellent food. The attention to detail on all fronts is outstanding and we, as family members, are so grateful - thank you.
26 February 2026
Our mum has been at Charrington Manor since June 2022, and as a family we are very happy with the care she receives.
The staff are kind, caring, and treat her with real dignity and respect, which gives us great peace of mind. The activities are wonderful, especially the dancing sessions and visiting
performers - they bring so much joy and create such a lovely atmosphere in the home.
We're truly grateful to the whole team for everything they do to keep Mum happy and well cared for.
23 February 2026
My father lived at Charrington Manor for over three years. He passed away there earlier this year at age 91. The team provided excellent care and were sensitive to his needs. My dad was a private person and preferred his own company, so didn't get involved in the many facilities, activities, and
events offered. For anyone more gregarious, I'm sure Charrington would easily meet all their social and activity needs. During his time there, Dad moved from a ground floor room with garden access to a quieter, cosier second-floor room, which he preferred. Despite his love of solitude, Dad was never ignored. As his health declined last year, the team was incredibly attentive to his needs, and showed great care and compassion to my sister and me too. I miss visiting Charrington - it's a beautiful place, and the team are truly special, particularly when you need them most. Moving Dad into residential care was a difficult decision for us but choosing Charrington Manor was definitely a great one.
05 January 2026
Great staff , management from the minute you walk in welcoming at reception, very proud how things work out , finding the residents happy taken care of smiles on their face , with forgetting the standard is on another level.
Kudus.
18 December 2025
Mum was a resident at Charrington Manor for just over 2 years. She was a very anxious and agitated Alzheimer's sufferer and could be quite challenging at times. Throughout her time at the Home she was always treated with great care and respect.
Mealtimes were a constant anxiety for Mum but the
Home discussed with us how to make this easier and adopted measures to help (very small serving on a large plate, distractions, a quiet space away from others' looking' etc).
The staff all took the time to get to know and understand Mum and this made a real difference to her. This past year Mum became more frail and needed nursing care which, again, was given with dignity and kindness. Communication has always been good (with all staff and management alike) but during this time it was exemplary. Mum passed away in October and the staff made this time much easier for us all.
In March this year Dad also became unwell and needed care. We didn't hesitate to choose Charrington as his new home.
09 December 2025
My father is very well looked after and the Staff are very kind and patient with him.
The home also provides a happy and friendly environment for my mother who visits my father each day which has made the loss of not having him at home much easier.
02 December 2025
My 93 year old mother has been a resident at Charrington Manor for just over three years. Over that time, the wonderfully caring staff in her "team", whilst giving her the additional daily care she now needs, have continued to allow her as much dignity and independence as possible. They have
encouraged her to use the cycles on a daily basis, and building her leg strength has meant a decreased use of medication. The atmosphere of the home is buzzy, warm and friendly. The staff know me by name, and are always approachable. I couldn't ask for a better home for my mother with staff I trust 100 per cent. What a wonderful place!
01 December 2025
Mum moved into Charrington Manor with advanced dementia two years ago. From day one, the care she received was nothing short of first-rate, every aspect handled with professionalism, compassion, and dignity, so when Dad's health declined earlier this year, we had absolutely no hesitation in choosing
Charrington Manor again.
The kindness and respect shown to both Mum and Dad by the entire team has been extraordinary. It has meant the world to us, especially during the most difficult time when we had to say goodbye to Mum recently.
The atmosphere they create: warm, welcoming, and full of life. Every day is filled with activities that keep residents engaged and happy. The smiles on both residents' and staff members' faces speak louder than any words.
We have nothing but praise for Charrington Manor. Not once have we regretted our decision; we know Mum and Dad are (were) in the very best hands.
A huge thank you to everyone at Charrington Manor.
25 November 2025
Mum has been at Charrington Manor for 10 months and is very happy . She chose to move to residential care following a fall at home, but until that point had been living on her own and was still driving. She has a ground floor room with access to the garden on the 'independent living floor'. She
has as much help as she wants but is encouraged to be independent as possible. She takes herself out for walks in the garden everyday to keep fit. She regularly comments on how lovely, kind and responsive the staff are and says it feels like an extended family. There are daily exercise classes and most days there are creative activities or professional musicians to entertain. I live just 5 minutes away and I am welcome to drop in at absolutely any time. The house and garden are kept beautifully and she loves the food. Mum went to Charrington Manor for practical help and support, but has also found company and entertainment and fun.
14 November 2025
My father has been a resident since end May 2025. He is very comfortable and content in Charrington Manor and says that all the staff are extremely helpful and cannot be faulted. He is always treated with dignity and respect. Dad's physical and mental wellbeing have improved hugely since he
moved in, he enjoys his meals and the care he receives is excellent
The Manager, Simona, and all her staff have been kind and patient with any queries or needs. We cannot recommnd the home highly enough.
10 November 2025
Our experience with the care our mum has received at Charrington Manor has been great! She has been treated with kindness, dignity and respect at all times and is now very settled. The home is full of smiles and has a lovely atmosphere.
05 November 2025
Just a quick note to say how refreshing it is to have staff who care, look out for my mum and are helping to give her a better quality of life being a registered as Blind person
The one on one support and comfort my mother gets when she needs help is comforting to me
Charrington give a Five star
service and respond to any issues very quickly
Highly recommend
04 November 2025
My mother has been a resident in the Downton community for 17-months now. She is living with advanced dementia but aware that she is in a residential home. Since moving to Charrington Manor she has become progressively more comfortable with her situation, and now frequently tells me how happy she is
to be there. That is largely due to the reassurance provided, and kindness offered by the care team.
My mother tends not to take advantage of the many entertainments and activities, but on her recent birthday the wellness team managed to encourage her to come to watch that day's entertainment. They made her feel very special with cake, bubbles, gifts and a rendition of "Happy Birthday". She really enjoyed it.
I'm satisfied that my mother is in the happiest and most comfortable home at this stage of her life.
04 November 2025
My friend has been living at Charrington Manor for just over 12 months, and I can not fault the service.
From the the care staff, who are absolutely brilliant to the cleaners, the kitchen staff to the girls on reception.
Nothing is too much trouble, and everyone is so helpful. You can feel the
love and support from everyone when you enter the building.
The entertainment every day and weekly outing, the exercise classes, aimed at all capabilities, everyone is catered for.
This is an outstanding home and I would not hesitate to recommend it to anyone.
04 November 2025
My dad moved to Charrington Manor in August from another care home and we are very happy with the lovely environment and the standard of care. Dad has advanced mixed dementia and was initially quite confused by the move - but he now seems to be thriving. The staff are very kind, professional and
attentive, and environment is just lovely - it's very comfortable, spotlessly clean and there are lots of different areas and lounges to spend time in. The staff also really listen to feedback and engage with the family to ensure the highest standard of care. We are very happy that we moved our dad to Charrington. It's hugely reassuring to know that he's being looked after so well. Thank you to everyone!
03 November 2025
My mother has been a resident at Charrington Manor since January 2025 and I am very pleased with both the care she receives and the support offered to myself. The staff are kind, caring and attentive. The home is well run with a variety of daily activities and the atmosphere is friendly. Thank you!
07 August 2025
The staff are patient and very caring. My mother enjoyed the entertainment and the hot chocolate machine. She liked her bedroom and that it was cleaned every day. Staff made great efforts to make her feel special on her birthday. Everyone was very cheerful and welcoming. I would recommend this home
to everyone.
19 June 2025
My wife became a resident of Charrington Manor 18 months ago due to the escalation of her dementia which meant she could no longer be cared for in the right manner at home. From the outset she has been completely happy living at Charrington Manor and has nothing but compliments for the team as do
I. She is kept animated through a variety of daily activities in house and on regular outings to local garden centres, shopping centres etc. Her appearance and personal care is very important to the team and she enjoys her regular manicures and hair styling. The quality of the food is always varied and delicious and they manage to find an excuse to serve tasty cakes and biscuits to the residents and their visitors on a daily basis with the addition of a cheeky Irish cream liqueur or sherry on a Sunday. She has never once complained about any aspect of her care and neither have I found any reason either. I too have been warmly welcomed into the Charrington Manor family and always enjoy my visits.
21 May 2025
I can't speak highly enough of Charrington Manor. From the moment we first visited, we felt a genuine sense of warmth and compassion from the entire team. The staff are incredibly caring, patient, and supportive - they go above and beyond to ensure every resident feels safe, respected, and loved.
What really sets this home apart is the amazing timetable of activities. There's always something engaging and meaningful happening, from creative sessions and music to gardening, gentle exercise classes, and themed events. The team puts a lot of thought into tailoring activities to the interests and needs of the residents, and it makes such a positive difference in their daily lives.
We're so grateful to have found this special place.